As an avid enthusiast of recreational activities and entertainment, I was excited to visit iplay based on its reputation as a popular venue for fun and games. However, my recent visit left me deeply disappointed and frustrated, prompting me to share this honest review of my unfortunate experience. Upon entering iplay, the initial impression was underwhelming. The ambiance lacked the vibrant energy that one would expect from an amusement center, and the overall atmosphere felt lackluster and uninspiring. The first major setback was the staff's lack of attentiveness and professionalism. Despite the noticeable crowd, it seemed like the employees were disinterested and unmotivated. They appeared more engrossed in their own conversations rather than being attentive to the customers' needs. Requests for assistance were met with indifference, leaving us feeling like an inconvenience rather than valued patrons. The next major disappointment came with the condition of the facilities and equipment. Many of the arcade games were out of order, which was frustrating, especially when trying to find a specific game to enjoy. The ones that did work were in dire need of maintenance, with buttons and controls malfunctioning, greatly diminishing the gaming experience. Furthermore, the cleanliness of the place was subpar. The floors appeared sticky, and the tables were not properly cleaned, which left us uncomfortable and hesitant to spend much time inside. Perhaps the most egregious aspect of the experience was the exorbitant pricing. The fees for games, activities, and even refreshments were significantly higher than comparable establishments in the area. The value for money was severely lacking, making the entire visit feel like an exploitative commercial venture rather than a customer-centric entertainment destination. Ultimately, our time at iplay left us feeling disheartened and disillusioned. The lackluster ambiance, unprofessional staff, poorly maintained equipment, and steep prices all contributed to an overall negative experience. Regrettably, I cannot recommend iplay to anyone seeking a memorable and enjoyable recreational outing. In conclusion, my visit to iplay was marked by disappointment and frustration, and I believe there are far better alternatives in the market that offer a more satisfying and customer-oriented experience.

I’m not usually one to put a bad review publicly, but if I could give it zero stars I would. I came to the venue (17/05/22) to have my card reissued, as I left it at home. Got it reissued, and then when I went to check my card I saw it had $0.20 and 12 tickets, which was rather confusing. The last time I used the card I had over 5,000 tickets, which was around 2 months ago. I asked the lady at the counter why my balance was like that, she said maybe it hasn’t transferred over yet and to come back in 10 minutes to see if it loaded to which I waited. 10 minutes has passed and it was still the same balance. The lady then asked who I believe was the manager on duty to look into it. He then shows me my card history, asking if I came in on any of those dates or redeemed any of those prizes to which I said no. I asked what more he could do if my card happened to be stolen and wasn’t at home. He said there’s nothing he could do, so I asked if it was possible it could have been a human error on their part, to which he said confidently no that wouldn’t have happened. So obviously I was stressed thinking all of my hard work earning those tickets went to waste, so I started crying, overcome with emotions in front of the manager and another team member, the team member saw me crying and then proceeded to laugh at me crying, which made me feel stupid for even crying. So obviously, I left the venue feeling upset that all the money I spent earning those tickets went to waste. Fast forward to when I went home, I went to go find my iplay card and, low and behold, I still did have it. I went to check and register my card to the same account as the card they reissued me. Turns out they have issued a random person's card to my account. I’m happy at the fact I didn’t end up losing the tickets that I saved for the past 10 months. What makes me mad and disappointed with my experience is the fact that I left that venue humiliated and they told me CONFIDENTLY that it COULDN’T EVER be a “HUMAN ERROR” on their part.

Overall okay experience. As a lover of arcades, my group and I were drawn in by their school holiday load/ ticket promo which is honestly a good deal. The selection of games were good and enjoyable but a few machines were out of order or having issues which pretty standard for arcades. However, customer service could definitely be improved. We won two good prizes (funko pop and Plushie) from a claw machine and they were stolen while we playing a game. After realising the prizes were gone, my group and I spent about 10 minutes double checking the area and searching the arcade. It was only after searching did we seek help from staff. It was moderately busy and we didn’t want to waste their time. We first asked if anyone had handed in the prizes and after being suggested to search the arcade (which we did…again) we asked for help a second time, both times met with indifference. It was already upsetting being stolen from but lack of support made it worse. While two of the staff I interacted with were cordial, I felt there truly was a lack of effort. I understand that theft is not the fault of staff which I even mentioned to them and in no way blamed them. I feel after spending a decent amount of money at an establishment we should at least be able to expect some kind of genuine support or care… not just be dismissed. Our issue was kind of solved but only after standing around for 15 minutes then personally having to seek out the supervisor who turns out had already seen and walked past me several times. I don’t know if this was a lack of communication and they weren’t told I was the one needing help or just lack of care. I’m really hoping that maybe the staff were just having a bad day and that this was a one-off thing. It’s a decent arcade but the experience of being stolen from and then being dismissed has left a bitter taste in my mouth so gunna have to give it a miss next time.

Arcade games brings back a lot of memories especially if you went to high school in the 90’s. iPlay is a wonder and fun place to hang out with family and friends. It’s an great entertainment activity not only for kids but for adults also. There’s so many different types of games ranging from collecting tickets, sports, action, racing, 4D, pool table, air hokey, and soft toy grabbing. All games are child friendly and you won’t find street fight or mortal kombat type games. On a separate side of the room you have a few lanes of bowling and a bar. To play games you need to buy an iplay members card which costs $20 preloaded with credits. Each game cost minimum $2.20, so you can imagine how quickly you’ll run out before going back and topping up. I suggest if you go regularly top up maximum and get the free bonus credits. What you need to know: 1. yellow tap is non tickets and red is for ticket games. 2. When playing ticket games, you won’t be getting the printed copy that you get from Timezone, the tickets are acclimated electronically and is recognised on the tap when you start a game. ED has terrible mobile signal, in fact once inside iplay there is no signal. Luckily you can join ED’s free wifi. Overall, I’ll be going there occasionally with my son as he loves the racing cars!

Went here tonight with my daughter and husband after checking out the Campbelltown on Q entertainment on Queen Street and being quite disappointed as when you'd think it'd pickup by the time we turned up there wasn't much going on, unlike like the previous night with the music from the different cultural backgrounds. Used the NSW $25 Discover voucher and ended up getting quite a bit of credit to use for a fun night out. They end on the 30th of June (service nsw app to get them) Staff were lovely and gave us one free game and the atmosphere was lively.Plenty of games for younger kids and teenagers and there's a seperate side for bowling with a bar. The eat street outside had a good variety of food and there's lots of parking in the carpark.l wish the council would make queen street campbelltown similar and invite some professional business to attract people to the area as it it quite dead and outdated.

I took my family here over the weekend and I honestly am so happy I did! Great arcade games for the kids to enjoy! And they serve great cocktails too ! However, I’d like to make a comment on your customer service. I have been around plenty of rude people in my life & your team unfortunately happens to have a few of them. My Family and I have never been to bowling and needed some assistance, instead of helping out they stood there and laughed at us. Luckily enough, we were assisted and taken good care of from one of the Ladies, her name is Lina . She made our night a bit better. She was very polite and helpful. I hope you learn to hire more people like Lina in future ! A few of your staff definitely need some training for customer service LOL. Overall I’m very happy with this place !!!

Incredible space to hold a kids birthday party! We choose the 3hr package from 5:30pm to 8:30pm but ended up leaving at 9:45pm (thanks to the 2hrs of unlimited red & yellow arcade games - was meant to be 1hr only so, definitely value for money!!). And the Hyper bowling kept the kids well entertained. Venue is spacious, clean and includes an onsite bar - happy days for adults. BYO food from Eat Street below is welcomed. Friendly staff, especially our host Les, who was super professional and accommodated to my every requests! Thanks Les and iPlay for making my sons birthday the best one yet! Tip: Reserve the area near the bar (in lieu of the private room) as it’s privately sectioned off and remains your area for the whole duration of your party.

We had our daughters 10th birthday there on the weekend. Booked in from 530pm-730pm. Paid $240. When we got there we were told we couldn’t have the party room until 630pm. I told them what do I do with the cake and decorations and the guests? She said they could wait by the bar until 630 but from 530-6300pm the kids would be playing in the arcade and the adults would have to wait by the bar with presents, cakes, decorations and all until 630pm... it doesn’t make sense to me to do that for a birthday party that was booked in for two hours. The kids also complained that the nuggets were a little peppery. Just be wary when booking in for a bday party you won’t have the room until the last hour...

The overall experience was good, but the obvious lack of maintenance on the machines really shows. a claw machine towards the front, you release the button for the claw, and it keeps going (sticky button). The 1 and only pinball machine in the centre has a sticky right flipper, making it frustrating and impossible to play. So, to take out my frustration over to the Axe machine, only to find the conveyor belt is sticky and doesnt release the axes properly... For the price youy are charging people, you most certainly can afford maintenance of the machines, GET THEM FIXED!!! Lack of staff was another issue, the main desk empty quite regular, but overall had an alright time.

Every time I have come here I have had a bad experience and the last time was it for me. Cancelled our bowling booking without notifying, forgot to make our drinks at the bar. Not even going to blame the staff here, they look under staffed, over worked and tired/angry. It’s a great facility and idea, but whoever is the manager and in charge of rostering hiring and training, you are doing a very poor job. If you’re going to offer bar service, leave someone qualified there that does the bar and bar only! Put 1 or 2 more qualified staff on to help out these guys, they look stressed every time I come in. As I said, a great facility but poor management and service.

I am absolutely disappointed with this arcade. As a frequent arcade visitor, this was a terrible experience, especially when i went up to the counter to redeem my tickets for items. When i went to get an item, it was labelled to cost 800 tickets, but when I took it over to the counter, the staff member said it costed 1100. To top it up, staff members were too distraced from other things, when they should actually pay attention to customers trying to redeem their tickets for their items. This is a very stingy arcade with horrible custoner service, I’m not coming to such an arcade again.

If I could give zero stars I would. Firstly the booking I made was not acknowledged. Myself and four friends were told that a phone booking cannot be made without 6 people (odd policy but true). This then meant that our booking was no only invalid the manager seemed to think this was our fault and there was nothing she could do about it. We were told that there was other bookings that night and that we needed to leave. The manager laughed when we asked for compensation, which we believed we were entitled to. The staff are rude undertrained and do not have any customer service skills.

This place was a blast! Had the best time with my mates, I talked to one of the new staff and she was super duper friendly in telling me how the games work and telling me directions of where everything was! She was very organised! However...I may have left with PTSD seeing the women bust it down real hard on the bowling alley. It cracked me up a bit but I honestly felt bad! Anyway, If I could rate this place 10 stars I honestly would, the games are so fun and the NBA game is my favourite! Would come again! Love you guys xoxo

There were too many machines broken on the night that I went in, so many games showing out of order signs even though I visited 2 weeks apart. Staff didn't want to be very accommodating, I spent $200 on credits and they weren't willing to split that amongst 4 different cards and said I could only leave it on 1. When asked if I could get a refund and purchase separately they said no. This is probably one of the more expensive arcades Ive been to as well, the ticket per $ ratio is terrible

If I could give a lower rating I would, went on a Wednesday night the place was busy which is always good to see but that's where it ended. 2 out of the 4 basketball games not working, the knock down the clownalso not working and a host of other games broken or missing balls etc. I am a frequent visitor to Timezone and I was really looking forward to trying this place out, I'm a really disappointed by the game play, the state of the machines and the over all feel. I sadly wont be back.

The bowling lane we were on wasn't working properly. It didn't register our bowls and kept randomly giving us anywhere between 2 to 3 turns per turn. When we told the staff they just said what's the problem when we are getting extra turns? It was no fun just a big joke seeing which one of us would get the most extra turns. Now when we go bowling we like to let our hair down but you still need that bit of competition that just wasn't there.

There was a time when an afternoon out at IPlay Ed was great entertainment, however these last few visits have been very disappointing. There are MANY games that do not work, and sadly the few games that do, always have someone on them. So unfortunately your only option is to wait your 'playtime' away. It's been this way for a while now, so I'm sad to say that this place is no longer as 'amazing' as it initially was.

Decent hang out spot. Not a huge selection of food/drinks available unfortunately but there are a good variety of games and they're well spaced out so social distancing happens naturally. I didn't like the claw machines though. The toys inside are really cute but the machines are hard and rarely pick up toys so if you have kids that like soft toys, watch out because the money you put on the card can go in minutes...

We had a 10 year old birthday party held at iplay where our party supervisor Briyahn accomodated us with an awesome party area, treated our little birthday man with lots of spoils and we had 2 hours of arcade and bowling while she catered to the arrangements of food for the kids. IPlay are friendly, accomodating and we had such a great day! Thank you for having us, we have told our friends

Bowling, Arcade, a bar, iPlay has the lot! Simple service that's quick and easy gets you playing in no time at all. QR codes are provided for ordering from the menu whilst remaining in your seat, which is becoming a common modern day practice - and it's convenient! It's always clean and tidy and feels fresh, and seemingly no lacking in staff numbers as there's always someone walking around.

Coming from someone who has worked in the entertainment industry, team need to learn how to be sensitive to guests and to do their very best to help guests when mistakes have been made, not to be dismissive and blatantly rude! Very disappointed with the service and work ethic at a place that is supposed to promote fun, especially from the ‘manager’ allowing team to humiliate guests.

The bowling alley staff lost our booking, then said if the next people come we couldn't take the next spot. We then asked for a credit (as there was 5 of us). We have children and work commitments. No credit or care whatsoever. Our entire night was ruined and the staff laughed at us. Completely rude, they were about to call Security. Terrible customer service. Never going back

It’s not from a lack of effort from the staff as they’ve been good in my experiences but there is an obvious shortage of staff, and it shows especially in peak hour times that customers are waiting unattended for some time. Arcade games are fun & usually isn’t too crowded which is great, the bowling lanes are also handy to have onsite & is great for some family fun.

We recently had our sons 4th birthday at IPLAY bowling and arcade party. I dealt with Briyahn from the start she was amazing with her customer service and she accommodated to every request and change we had. Everything was great on the night, party room was good and the food was great. Staff were helpful all night and most importantly our son had the best time.

I cannot thank Bri enough! She managed to fit my son's birthday party in with 24 hours notice after we had to cancel his outdoor party due to inclement weather. My son and his friends had the most amazing day with Bri as a fantastic host! Thank you Bri and iPlay for saving the day and saving my son from disappointment! We'll be back for many more parties! :)

Honestly would be great and well worth the $90 70mins pass if the machines and games were kept in working order. Many, if not majority, of the games were Out of Order, misconfigured, or simply totally unresponsive to use. Again, really great idea and could be hours of fun for kids, both young and old, but keep the machine and games working...

Absolute great atmosphere, Lucas, Christian were phenomenal with servicing, the drinks that christian made were 10/10 (excellent mixologist).. Christians personality was very inviting and welcoming, absolutely recommended for freind groups and family groups. Best place to have a good time all round …

Excellent venue - but not enough staff!! Went there Sunday 27/2 The Bar - the lad serving was a terrific young bloke, but he was under the pump. He was forced to serve at bar, as well as payments for bowling alley The games area - waiting 15 minutes to load up game card for my son NEED MORE STAFF GUYS!!

Like the bowling area and arcade! The team is very helpful and plenty of gaming options. Last was there for kid’s birthday party and had fun. Nice clean facility and good crowd! Special thanks to the kind person and team who found and returned my friend’s lost mobile! Cheers

Won a pair of headphones and after a month of use one of the speakers and mic didn't work I took it apart and found that they have been used/fixed and not brand new. The wiring has previously been broken and sticky taped. Shameful act from the business or one of their staff.

5 stars purely for the reason that my Kids love this place and the staff that look like they're fresh out of kindergarten seem competent enough. If I win the lotto we'll come back more often, but as $100 doesn't even last you an hour, we'll stick to our monthly visit.

Came in after the movies only for a browse only to buy a card and receive a goody bag! Thank you to the lovely lady at the counter I think the tag said Sophia? For helping out me and my daughter as it was my first time in store! Me and my daughter had a great time!

Tried ringing to book in for bowling, got told no bookings and just walk in. Walked in, and got told we only take bookings, and that they were fully booked for the night. Games are expensive, alot of them need maintenance and place needs to be cleaned more often.

Good place for kids to run around. Hard to rack up points as compared to play zone. Most of their machines are out of order all the time, which they need to look into seriously. Great bowling lane and nice bar on the corner. They are new but need to game up.

A really good place to hangout with all your friends, all the games work and none of the games have missing balls, the employees are really nice especially a beautiful young man under the name of 'dennis'. 10/10 place would definitely go back again!

Went to iPlay at Ed Square yesterday after work for some downtime. Staff were friendly and very welcoming. The bowling is amazing and a great variety of arcade machines to choose from. The bartender, Natashia, was amazing and made sure I

I went to iplay Ed sq for the first time and what an experience!!! No wonder it’s so packed.Friendly staff and the customer service is top tier definitely prefer it over timezone.I’ll definitely be back soon for a bowl and drink …

Went down a week ago and was served by an astonishing young man named jaiden. Superb service. Exquisite manners and top notch hospitality. Could not recommend enough. Will definitely be coming back, hopefully served by jaiden again.

Had my daughter's birthday party last week and it was the best decision i could have made. Staff were so helpful and friendly. Thank to Ing for helping out on that day and will definitely come back for my son birthday this august.

A lot of the games in the arcade were broken or missing parts. For example hoops game had no balls and the air hockey table had no puck. Bowling was okay. The service overall was pretty slow. I probably wouldn't go back.

This place has everything. Minecraft, dancing, basketball, bowling and bar. Good, fast, and friendly service. Most of the games work unlike some other places which means less tantrums. That hungry hippos game is awesome

Do not bother on the weekends. They have hardly any staff working and so many of the games are either out of order or they have issues. Impossible to find anyone to let them know and when you do they don't do anything.

Asked the staff what hyper bowling was and they scoffed and rolled their eyes at me. I will NOT be bringing my mute, disabled, blind, wheelchair-bound, low-functioning autistic, elderly grandmother back here again.

Booked for 15 people for Birthday five days ago only to be told on the day we arrived that we did not receive any booking. Dissapointment for all that attended and they did not even try to help. POOR management.

Good place for your kid's birthday party. Unlimited arcade and bowling. Party room is big with fridge and oven. You can being your own food from outside which is a big plus. Little crowded in peak hours though.

Amazing customer service, great place for family and friends irrespective of age. Great games, great music and great atmosphere!!! P.s Jaiden from Jimmy’s bar deserves a pay rise!!! We will defiantly be back

Went to iplay today and was greeted by person at register named Josh. He pleasantly welcomed me and was very polite. His smile made my night more enjoyable. Thank you iplay! I had a great time there.

Mess management.. my son was very upset..he took the prize for 550 points but when it was scanned it was 800 points..please put the prize’s point properly..don’t make little one upset...

The kids loved it! Something for everyone irrespective of age. It would be good though if they had an info booklet that explains how the tickets you win works in terms of claims etc.

I asked to speak to a manager not long ago, the woman (manager) was very disrespectful and plain rude. This establishment should reconsider its employment in the managerial sector.

had the best time there with my mates. The staff extremely welcoming and accomodating, especially Ebony she was absolutely amazing! Definitely coming back and would 100% recommend.

staff is CLUELESS. I had an issue with one of the games and when I was asked for help they replaced my game and said they didn’t know how to fix it. Probably wouldn’t come back.

Went there once, accidently spilled an entire bottle of water, left. Staff inside looked very friendly, especially since they didn't notice I spilled an entire bottle of water.

Female staff with brown skin and hair who works in arcade behind the counter on Monday has superior attitude and likes to humiliate people. Awfully rude. Won’t be going back.

These cinemas are a real place to be fir a good movie. Seats- very comfortable recliners, parking pretty much guaranteed all perfect 100% my mist favourite cinemas to go to

I would leave 0 stars if I can. My wife booked the bowling game 3 weeks in advance and when we came they couldn’t find the reservation and we weren’t able to play.

The time on the website says 9 am but opened at 10am so we lost time on our booking and most of the arcade games were unavailable because the were broken.

We always have so much fun here , great place for the whole family, after all fun you can go downstairs and have many man many options for food!!!!

Amazing Stuff and very helpful, great customer service! Bowling is amazing and the arcade is so much fun, also a very clean entertainment centre!

Good games, however some of them dont work so i recommend not tapping the ones that say "not in service" otherwise it will waste time and money.

For my eighth birthday the stuff been really nice and they need to get 5 Stars for team for my birthday team thank you I play staff members

Has play packs available which are good value for money, so many different games for kids of all ages to enjoy and a variety of prizes

Thank you, Kharn and Carly for you're service this evening! Great customer service skills whilst under the pump of open week.

Lot of fun cheaper than timezone need add some more claw machine, and toy machine. So everyone feeling got gifts bring home

WOW!, This place is fantastic. For a family of 5 with 3 young ones, they checked every box for entertainment. Check it out!

Nice place to take the kids, pity the guy that works there seem like he doesn't want to work there. Get another job mate.

Very well equipped arcade place. Well organised for birthday party. I noticed they are short staffed on a friday night.

Machines need repair. They dont work and i am not talking about one or two but multiple game machines dont bloody work.

This was the best arcade i have ever gone to, the staff service service is excellent and the games are really fun.

Great service from Singha, Cheyenne and Chakriya. Kids always happy to play at iPlay Ed Square. Highly recommend.

Affordable entertainment for the family to play games and win prizes. Great variety of arcade games to play

Wasted all my money trying to get the fluffy meerkat out of the claw machine. I'll try to get it next time.

Great staff and always clean. Helpful service received from Yean, Singha, Gech, Katrina, Rupert and Lena .

Workers seem to have very poor managers and employers, cant even train them properly. Overall diappointing

Good place to kill time. Kids enjoyed it. Games regularly updated. Good value comparing to other centres.

Rude and arrogant staff ,kicked my kids off the bowling lane so.their Chinses clients could play instead.

I am 72 but had a look around iPlay what a wonderful place for kids a must to take the kids …

Yesterday me and family went to play bowling and the staff name Votey was really helpful and friendly

iplay Ed square fabulous place for kids. Hopefully to back be again .. Thanks for all love staff ❤

Iplay is an amazing and fun place there is a young bloke named Brian very nice and helpful

Great location Games are fun Sharon the worker is an absolute gem and deserves a pay rise

Great fun for the family with arcades for the kids and a bar and bowling for the adults

Love this place, and it is great for adults and kids. It is new and easily accessible.

So many of the machines were out of order. Of the machines had bits broken off them

Lots of games, loads of fun! There are a number of eateries around at Ed Square!

Customer waiting for service and 3 staffs just chit chat l. Only 1 guy working.

Fun place for everyone Prices are not bad too Me and my kids had so much fun

Wouldn't host another party here. The staff have no idea of what's going on.

Great place for bowling and arcade. Then went down for lunch. Kids enjoyed

iPlay great for kids & adults alike! Plus there's a chill zone for parents

So nice and beautiful but no Christmas tree where is the Christmas tree

Good variety of skill testers. Kids are always happy when we win :)

Good play option for kids. Not enough gaming's for under 5 yr olds.

A very nice place for the kids hopefully will go back again …

Friendly staff and great environment. Definitely be back again!!!

Good arcade, if a little small. Gets plenty busy on the weekends

Great service at the bar! Great assortment of drinks on display

Great for adults and kids would highly recommend a visit

Good service, plenty of machines and good prize variety

Good customer service and very nice arcade store .