Purchase was fine, bought a Ford Focus, 51k miles on the clock and worked fine. Purchased and money out on the day of the 19th. Dissapointed with the customer service as upon an issue occuring on the 19th of September with the car, and the gentleman on the phone only assured me that the warrenty only covered very specific things and that none of the issues i had were covered by it, with very little else to say. Mostly dissapointed with the post-purchase customer service, and would advise to througholy check any purchased vechial before hand, as issue i suffered were from a faulty auxillary fan belt (this was the offending problem on the 19th that had sheered apart), an off connected coolant pipe and a flat battery due to the alternater not being properly pulled by the belt. As the dealership stated that some of their cars come from a local Ford hire place, this could have been an unnoticed issue from either area before being sold onto me. As said, its certainly worth getting any vehcial it looked over first. On the bright side, i now know a lot more about the internal workings of the car i bought than id expected to ever know.

In response to the recent comment from upminster car sales. They were selling a car that i liked the look of after purchasing it at the price of 1495 after a week upon on inspection of a credited mechanic found out thatto putit all right would of cost £700 which would of bought the total to over 2 grand upminster cars was selling a car that was not fit to be sold in the state it was and therefore should have been checked over and repaired before being sold. I tried to get a refund for the amount i have spent out and not intrested in doing so. I am now seeking legal help to hopefully get a part refund of at least £500. As i feel the whole sinareo has not been delt with in a more professional matter by the above name.

Myself and my husband purchased a car from this dealership 3 months after owning it my car would not work, in all fairness they took it back under warranty and fixed it but they did not provide us with any copy of the invoice for the work that was done and when asked for a couple a couple of times they still did not send it. My car has now broken down again an d I have tried chase upthe paperwork I was told someone would call me back but never did, I called the following day to be told they don't have a copy, the garage is no longer trading and everything is blamed on Covid - Typical-all nice and friendly whilst your giving th em money but useless at assisting customers after sale Will not be recommending

The reason i didnt bring it back was because i would have driven backwards n forwards from Althorne and that would of cost me a fortune in petrol. (Not only that had family member in hospital). The question is why did they have a car that was unfit for selling not checked over thoroughly and the work wouldnt of been up to my high standards. I am seeking help from trading standards on the 1979 trading stanards act which says that ANY secondhand goods sold through a trader should NOT have any faults. The consumer is well within their right to ask for compensation towards expenses to get the goods fix. If upminster car sales can offer me a £800 compensation. then i will drop this case.

I brought a car for my daughter, lovely looking car when we drove away we found out it had a rattle sound so my daughter couldn't get back to car sales as other things took priority, then when we took it back under the warranty they said it only covers certain things . The younger guy was rude and started arguing and swearing then says that we weren't being honest with him when they weren't honest at the beginning as we were lied to about a service and petrol. Wasn't willing to listen and says we trying to fob him of . Then later that day they ring back say the argument shouldn't if happened and suggest we take it to their garage. Their post customer service is a joke

Really disappointed as I have brought cars from here previously and it was a very pleasant car buying experience. But I recommended to a friend and it was awful after sales service. They sold a dud car. It was great when first purchased but after week 2, nothing but problems. A third party garage organised by the dealership, looked at it multiple times said there was nothing wrong, cleaned things and told us to come back, which we did more than once. Then it was out of warranty and all the issues came to light when we took it somewhere else for a second opinion. The car had so many issues that the garage were clearly covering up. Do not recommend.

Total sham, bought a car for £1495 that lasted less then 2 months before getting condemned by a mechanic, within a week it had a leak from the power steering after that it was problem after problem, disintegrated belts and the timing belt too till the mechanic refused for me to put any more money in to it and condemned the vehicle. I made several calls to the sales team to see if they could help me at all, I was never able to get through to the man who sold it to me, instead it was a younger cocky man who answer to me was, what do you expect for £1495.....!

Very pleasant car buying experience. Not too great after sales service. Wasn't expecting miracles but some degree of help sorting out some paperwork relating to work carried out (admittedly by a third party garage but still organised by the dealership) under warranty should not be too pressing I wouldn't have thought. Was initially very happy with the level of service and the no quibble approach when dealing with the work carried out under warranty. Less impressed now though hence the lower rating.

bought a car here and it started to stutter.. they took it back and fitted a water pump.. said they would do that as good will gesture but things go wrong with cars and pretty much dont come back.. it started to fail again with lights coming on and warning of engine fault.. i took it and they passed me on to a garage who couldnt fix it.. i purchased a car here as i thought they would look after their customers but now i know otherwise

Bought a 2008 Ford smax just over a year ago from here. I absolutely love my car: no problems at all. Been through another MOT with flying colours. The team at Upminster motors couldn't have been more accommodating. They let me view twice while I took over a week to decide. All very patient with no pressure. My mum has since bought her own runaround car from there as well! I'd be happy to recommend based on my experience.

Bought a Fiat 500 pop from this company and it was excellent service, very very happy. Gary was very helpful and reassuring as this was my first time buying a car. I had a small problem with one of my exterior lights and I took it to my local garage where they fixed the problem and Gary kindly paid for the repair. Would highly recommend. Brilliant service

Bought an automatic ford focus from this dealership recently (August 2020). Had a years MOT and was in good condition as the photos suggested. They were really transparent and helpful. Had no issues whatsoever, let us take the car for a spin first unoccupied. Would happily buy from them again, great price, generally really happy with the experience.

i found this dealer to be very professional and helpful with my purchase & the best experience i have had with a 2nd hand car dealership. Even when we had a small ignition problem 2 months after purchase they could not have been more helpful or quicker to respond to our problem. I would certainly recommend them & use them again myself.

Great service, no pushy sales people, good quality vehicles and professional after sales, can see why this dealership has been around for the time it has, would recommend Upminster Car Sales to anyone worried about buying a used vehicle, as from my own experience they have given a 1st class service on all points mentioned above.

Purchased a Fiesta for decent money. Headlights turned out to be totally different (we hadn't noticed), fan doesn't work so overheated, fuses for things were blown (12v power and rear wiper), battery wasn't even secured/connection properly so car cut out/stalled, water pump knackered so have had to replace with timing belt.

After a lengthily conversation over the phone while a walk round of the car was being carried out asking of all the imperfections on the bodywork before travelling for an hour I arrived to find the vehicle to be in a far worse state. Wasted over two hours of my day and £20 in fuel! Not impresssed........Avoid!

Was really impressed with the customer service from Upminster Car Sales. The cars are really well looked after and Gary made the entire experience easy. I’m really chuffed with my new car, it’s clean and running really well. I’ll be highly recommending UCS to any family and friends looking for new cars!

Bought a Renault Clio and I cannot recommend Gary enough. My car was not ULEZ compliant so I had to get a new one and Gary waited patiently while I sold my car, holding the new one for me. They even gave me a full tank of fuel! I cant thank them enough! Hopefully the car is as good as their service.

I bought a car from here nearly a year ago but forgot to leave a review however I cannot stress how happy IAM with the car and the service it was very reasonably priced the owner was straight forward and gave great all round service I would definitely buy from again

Was looking for a cheap low mileage car to travel up and down the motorway for Work. Gary found me a 2 owner Ford Focus with full service history and in excellent condition. Easy transaction, lovely bloke. Can't recommend highly enough.

Happy with the price I paid for a great quality car. Service was excellent. Had a couple of minor problems after buying the car, however these were sorted with no fuss and very quickly. Highly recommend them

I've bought this car Ford fiesta On the 19th of November 2022 Gary who sold me the car was very polite and very professional at his job I will recommend people go to this garage to buy a car Thank you Gary

Got myself a fab second hand car from here. The guy that served me was great and not at all pushy. Recommend to anyone looking for a good quality second hand vehicle at a good price.

Great company great people I bought my car from here about 7 months ago not had any problems with my car very pleased with the company. Thank you upminster cars …

We Brought a 7 seater good condition, clean works fine.realy comfortable and smooth fast Gentleman that sold us car was helpful freindly polite not pushy at all.

Very nice chap that runs the place. Although it's a bit far walking distance from station. Taxi will not take you as they said it's not far (and not worth lol)

Bought a 07 fiesta nice clean car my garage where I have my car serviced said its a good car and reasonable price, salesman was a nice friendly bloke

Recently had dealings and found them to be very honest regarding the car I was looking at. Would recommend for service and helpfulness.

Visited this showroom to see a car. Staff a very friendly and not at all pushy. Would recommend if you are looking for a new car.

Bought an Audi A3 of them. Top service and gave me some good tips for how to sell the old car. Thanks guys

I bought a ford fiesta Ghia I definitely would recommend and buy from this dealer again

Would 100% recommend, speak with Gary to get honest advice and great selection of cars

Very friendly and honest car sales with good prices and great aftercare

very easy to deal with, polite and helpful, would definitley recommend.

Excellent customer service, great value. Huge thanks to Colin.

Poorly prepped cars and not forthcommig with a resolution.

Who is buying Ford Fiesta 2012 petrol 6k ? Ridiculous

Friendly helpful excellent service well recommended.

Refused to negotiate, no room to barter.

Friendly service and no nonsense help

Great service freindly sales manager

Too expensive for what they offer

Great value and amazing service

Realy nice friendly company

Excellent Gary Best

Avoid avoid avoid

Very helpful