Bare with me as it takes a lot for me to write a negative review and I gave this business multiple chances to do the right thing. I ordered what turned out to be an $198 flower arrangement to be delivered to a friend. My first concern is I never received an email or text confirmation. I saw I was charged for the product and had to call the business who then told me it was delivered. My friend sent me pictures and, although pretty, it was definitely different than what I ordered and absolutely not worth $200. I called ATX flowers with my concern and they asked me to text the picture to a cell phone and my complaint. The following is our text exchange. "We upgraded your order on the container also add peonies and lilies for you order. What is your concern again please?" I responded "I am sorry. I'm not understanding. Its reasonable that I should have been contacted if you wanted to upgrade the container, which wasn't a priority. Also, this is a very different arrangement than the one I ordered. I would prefer the one ordered and should been contacted as such. Additionally there is no email or text confirmation for the order or delivery. I do not understand how this is a $200 arrangement and would not have chosen this on your website for near the cost. I definitely believe in supporting local distances, that is why I went with you but I am unsatisfied with your response." Their response "Your friend redacted LOVED the arrangement, and very appreciative of the flowers. We talked over the phone after delivery as a solification (?) phone call. Please advise". "Of course the the person who receives it will be appreciative. But that is not where my issue is, it is that I bought something which looked to cost $200 and received a product that is not worth $200. I am not arguing it is not a nice arrangement but it is an arrangement I would spend half the amount I did on. As a business owner, I can only hope that you see this is a legitimate grievance and give a partial refund." Their response "I understand. Unfortunately, we are unable to do any refund on this order. The product is beautiful, your service was provided appropriately and completely. However the story can offer you 10% off discount on this product as a new customer and refund if back to your account." "I am extremely disappointed with the response. I will write a review. I typically do not do this but this is basically robbing me of a service I paid for. You are a company that has the ability to refund services if you need. I will submit the product ordered as well as what I was provided as well as the complete text responses to me and the fact you are refusing to refund. I am being extremely reasonable my request and I am been very clear with you that these with the next steps I will take." "I understand you do not accept our nice offer. Anything else we can do for you? Have a wonderful day." To their credit, Lindsay did call me after, hence 2/5 stars. I asked what they could do to rectify this situation. She said that her boss was not willing to do anything further than what evidently anyone can get with a 10% first time order. I did tell her that I did not want to shoot the messenger but I did not understand how this was okay. Anyway, as you can see, I laid it all out there. You can make your own determination if what occurred was fair not. Like I said before, it takes a lot for me to write a negative review, especially of a local business, but I do feel they took my money, made decisions without consulting me and gave me a lesser product without any acknowledgement this was inappropriate.

I ordered these flowers for a friend’s birthday (out of state- we ordered from Missouri for Austin delivery), and they arrived looking dead. They were left at the front door, definitely for no more than two hours, not in direct sunlight, <75 degrees, and looked like the pictures. There was dampness but no container holding water. No vase included, which surprised us for over $100. They were left in what looks like the baggy from a grocery store. Paid $126. Nobody called to let her (or us) know that they have been delivered. The card message was stapled to the card and looked like it was printed from a dot matrix printer (see image). We were aghast with embarrassment when our friend contacted us with pictures. We contacted the florist asking for a refund or replacement, and my wife was told they have a “shortage of flowers” and “this case has been closed, we can only give you a 10% refund (which they didn’t).” The last photo is what was promised. Save yourself the headache and purchase your flowers from a reputable florist.

It seems most have had good experiences with this florist, but sadly our experience was far from good. We paid $140 for a large "Flowers Are Happy" arrangement with delivery for Mother's Day. What we got was a poorly done, anemic arrangement with no delivery notification. I finally asked my mother to check outside late in the day, where she discovered this poorly done arrangement sitting on the porch. I tried contacting this company several times, understanding that Mother's Day must be extremely busy and that things like this can happen. I have yet to hear anything back despite reaching out several times. I normally use Freytag Flowers on Anderson, but decided to try ATX Flowers based on the reviews, and very much regret that decision. Don't make the same mistake I made, avoid this business at all costs.

I just loved my flowers. Lindsey is a very kind business woman and I’m so happy with the way the flowers arrived with such a smile on her face. Plus the quality is not comparable with any other flower shop that I know. I’m Brazilian and for me is very important to have a good arrangement with quality flowers and a creative touch to have unique moment. So good experience that I order for the second time and it was so beautiful that I almost cried. So happy to support a woman business. She has a great story moving to the US and make flowers and people happy everyday. Thank you and I am so ready for the next special moment with my beautiful flowers.

ATX Flowers Are Happy went above and beyond my request for flowers and balloons for a birthday dinner!! They delivered on a SUNDAY!!, many shops will not even consider delivering on Sundays. The flowers were of fantastic quality and the pricing for everything was reasonable and competitive to other shops in the Austin area. Compared to other floral shops I've used before, ATX is the best all all categories of Customer Service, Product, Communication, and Quality. Thank you to everyone at ATX Flowers Are Happy!!

I honestly think this business is a scam. I paid $160 for the pink and white arrangement with delivery for Mother’s Day. The 2nd picture is what my mom received. I tried to contact the company via the email address provided in the order confirmation email and it was invalid. I then used the contact form through the website twice and received no response. Called with no answer. I would absolutely not recommend this company to anybody.

Lindsey is amazing!! I didn’t have a bouquet for my Sunday evening wedding, so Lindsey left her church service to make me a bouquet out of flowers I brought to her from another florist. She used a beautiful holder that she didn’t charge me for, worked so fast, and my bouquet turned out STUNNING! She also generously made me a complimentary boutonnières, and gave me an excellent price! Thank you Lindsey!! You saved me!

Connected via chat on website at 3:04 PM. Received a text that flowers were delivered at 4:04 PM. Did I mention I called past the same day delivery cut off? And that other Florists were closed due to inclement weather? Customer Service simply couldn't have been better. Transaction was super easy. Haven't seen the bouquet, so I cannot speak to that bit.

Lindsey is the best florist in Austin! She knows how to put together a beautiful arrangement and listens to what her customers want. She treats her customers with great care and offers delivery! She went above and beyond for my special event and I would recommend her to anyone needing beautiful florals or floral delivery in Austin area.

Lindsay was the most helpful and friendly florist I've had the pleasure in working with. She made the proposal to my girlfriend easy and beautiful. The flowers she provided we're perfect and we're exactly what we had discussed. Couldn't be happier with how they turned out and would definitely use them again!

Horrible service! Unreliable. I scheduled flowers to be delivered for my girlfriend’s birthday. I called them on the phone to confirm the time and address. The flowers never arrived! You can’t trust ATX Flowers. Terrible customer service, and non existent business. They will RUIN your special moment.

Thank You @atx_flowers_are_happy My mothers arrangement is beautiful and breath taking for last minute thanks to a huge flower company letting me down!! You guys came thru in less than an HOUR!! AMAZING TIMING COMING FROM DOWNTOWN AUSTIN THIS TIME OF DAY YOU GUYS ARE MY NEW FLORIST …

Spent over 300$ for two large bouquets. The large rose bouquet only came with six roses which were wilted. I thought they must have sent a small bouquet on accident but they confirmed that I spent $160 for a large rose bouquet that comes with six roses.

The bouquet we ordered for our mother was absolutely gorgeous, and the delivery was right on time (with contactless delivery) on Mother's Day! Could not ask for better service, and would definitely use them again in the future.

I had such a wonderful experience! I had a tall order on a tight time frame and ATX Flowers really came through for me (and my sister’s wedding); I’ll definitely be ordering again in the future!

Small local and woman owned business. Excellent customer service. Thank you again for such beautiful flowers! You made our day extra special. We will be back again soon :)

We ordered a spray for my Dad's coffin, Lindsay suggested some ideas, she was very helpful & professional, I would highly recommend her services …

Very rude lady who answered the phone she hanged up like two times on me everytime I was asking her questions.And didn't help me at all not buying here at all.

Fantastic experience! I needed some flowers quick for my girlfriend, today, on a Sunday, and they were able to help me out right away. Thanks Lindsey!

Excellent service! They were able to quickly whip up a beautiful bouquet for a very reasonable price. I would highly recommend this place to others.

Awesome Service! The prices are great and the quality of the flowers was excelent. I'm very happy and will absolutely use them again.

Small local business, great quality. Just picked up a bouquet I ordered last minute on Friday night. More impressive than I expected!

Friendly Staff, Great Customer Service, On Time Delivery, Competitive Pricing...and they Really Care about getting it Right. Cheers!

Made a order recently and came out better than I thought! Would recommend them if y’all need of flowers for a special occasion

Loved it! Very beautiful arrangments for it being last minute and very generous. ATX Flowers we will be seeing you soon again!

Beautiful fresh flowers and tasteful arrangements. Staff was super helpful and friendly. I highly recommend ATX Flowers!

I’ve ordered from them about 5 times over the past few years. Always on time. Always great looking flowers that last.

Fantastic service! Very personable, fast and gorgeous flower arrangement designed above and beyond my expectations!

Gorgeous flowers! Very nice and polite people!! Bouquet looked exactly like the picture!!! Thank you!!!!

Thanks for waking our kids up by hammering on the doorbell with a delivery before 7am! TERRIBLE!!!

They were very helpful and fast with my order. The person I sent the flowers loved them!! …

Horrible service for delivery drivers. Do not recommend if you are a delivery driver.

Great service, and same day delivery was fast and easy! Very satisfied customer here

Great flowers and personal people. Quick and friendly. Definitely going back

Great service and I love my flowers! Beautiful bouquets!

100% recommend!! Love the flowers they never disappoint!

Great place and awesome service! Pretty flowers

Support small businesses. Woo. Pretty

Super helpful and fast!! Great work!!