My husband and I have been with this company for about 5 yrs. My daughter has been making the payments over the phone for me for a while now, except the past two months when she called the female who answered both times somehow managed to drop the call right before my daughter could authorize payment then wouldn't answer when called back 5 more times. I didn't say anything to Russel Butts the first time because it could have been a mistake but when I had to go to his office for the second time I said something to Russel Butts and this was the response "I have no record of that I have the call logs here and it doesn't show that she called" so he basically called me and my child a liar. He didn't ask what number she called from and I personally seen her call log with date and times she did call to make a payment. I will now be going elsewhere for insurance. I won't do business with someone as unprofessional as Russel Butts. We never had this problem when Mr.Willy and his staff was there.

Thank you acceptance insurance for the wonderful service that you gave me on Wednesday January/1/2023. I was so upset because my previous insurance company had dropped me and wanted me to pay close to $800 to renew my policy and everyone I had talked to that week had told me close to that number but I decided to have faith and go to acceptance insurance off Dunn Avenue and talk to someone face-to-face and that’s when I came face-to-face with a wonderful lady name Christina Jones who from the moment I sat in front of her made me feel comfortable and made me feel like she would do everything to change the way that I was feeling and she did exactly that my bad day turned into a great day when I left that place that day I paid no where near that price and I was so thankful ! Thank you Christina Jones for your wonderful service your great energy I appreciate you very much!!

Out of all the years I’ve had car insurance acceptance insurance has been by far the best company. Doesn’t matter who answers the phone everyone in the office is so welcoming, kind and excited to help anyone who walks through their door with a smile on their face and ntm they greet you as if your walking into grandmas house which I love and I still get the same greet and happy energy even through the phone EVERYTIME. They break down any questions and explain everything you need to know. They even send reminders and or a courtesy calls which I love bc as a busy mom of 5 they always remind me and keep in touch which I love they actually care about their customers and not just money . Mrs.Christina and Mr. Russel sure know how to run a company and are very good at what they do. If I could give 10+ ⭐️I would ☺️ Go check them out signed a happy longtime customer

The Acceptance Insurance people on Dunns are great and very kind, the only problem I have is I got in a car accident and I haven’t heard anything from the claims department. I have called several times, left voice messages and nothing back. Its very frustrating trying to see what’s going on and nobody not even the supervisor over the department picked up or gotten back with me. It’s about to a month since the accident and I haven’t heard anything but Russell and Christina are very much helpful and easy to communicate with about my issue. Thank you to them.

Christina and Russell are the best at this location,I had dealt with these two agents over at the orange park location and than they were moved to this location off of Dunn, and I have them again for agents..I have been with this company for a few years..they both definitely help me with getting a great insurance policy for my car...any concerns I have they always find a way to work them out for me! Keep up the good work guys best insurance company

I've been with Acceptance for a while now, and I'm always greeted over the phone with friendly smile and fast service. To hear a smile through the phone on one of your toughest days means everything. Would recommend them to anyone I know. I got a very reasonable price for my vehicles. Thanks Guys! YOU ROCK!

My experience signing up for my Acceptance Insurance policy was stress free and rather effortless… I was helped by Christina Jones who walked me through the entire process and made certain all my questions and concerns we’re answered and alleviated…5 stars and 2 thumbs up, for excellent customer service.

Very professional very fast cheap prices if you are having a hard time finding cheap insurance visit the Dunn Ave branch and speak with agent Christina Jones super helpful and finds what works best for you and your budget also will break everything down so you have a clear understanding of your policy

Very helpful... Russell was very helpful and explained every detail in my policy and every email...went threw all insurance agency and found me a great deal. I'm happy to have my insurance with Acceptance Insurance. Thank you so much for all your help Russell. Highly recommend

Mr. Willie was so helpful, even in this crazy climate he was able to serve me professionally and safely. I was able to get insurance very quickly and picked up paperwork all within 2 hours! Acceptance has a fantastic employee and im glad to be apart of the family.

Great customer service. Russell Butts went through the process quick and easy and gave me an affordable quote that covers most of the basic needs. If you are in need of insurance in a hurry and need something affordable this is the company to call.

I just love acceptance insurance on Dunn avenue Jax fl they always work with me to insure that my insurance, license and info is updated so it’s one less worry for me while I’m out on the road and out of town.They also helped me with a gas

Best customer service I've ever had. Which is why I always return. Russell Butts takes time to call u when ur payment is due to avoid cancellation , very timely efficient. Will not go anywhere else for inurance. He takes time to make it

Christina is a very knowledgeable and pleasant insurance agent. Who is always happy to help and answer any questions you have about your policies. The only problem I have is that I can not not give her more than 5 stars. She is Awesome!

Great experience, Mr. Russell at Acceptance Insurance on Dunn Ave., was very helpful, professional, pleasant and polite. He helped me get my car insured quickly and efficiently. Couldn't be happier with his services. Thank you Russell!

When I call to do any type of transaction Russell is the best. He has been a true blessing for me; when ever I didn’t understand something about the insurance he took time to explain it never rushing or trying to get me off the phone.

I came to the Dunn Avenue location with an incredibly complex and time sensitive issue. Mr. Russell was excellent and professional from start to finish. Not only did he resolve my problem in little time, but he was also personable,

Christina is awesome! She’s always so nice and caring. She makes me feel like I’m her only customer. She always takes care of me. Shes an amazing person y’all have working for y’all. Thank you Christina

Mrs. Christine great professional accurate business on making things at her best she got things done for me fast in less than 15mins. today for me I'll recommend anyone to her Thank you and stay Bless

I've been a customer for many years, I started getting insurance at the Kingsland Georgia location and I've never switched to another. Customer service is very important and they hit all the boxes.

Mr.Russell Butts helped me get insurance gave me a quote that fit my budget and helped me get auto insurance the same day I really enjoyed the customer service 10/10 would definitely recommend

My agent was more than friendly! She helped me answer several questions I had and smiled the whole time! Office was very clean and quiet as a office should be. Over all experience was amazing

Christina Jones is very informative, professional and caring about all my insurance needs. I definitely will recommend Acceptance Insurance by the way I was treated as a valued customer.

Thank you for all the help. Russell was extremely knowledgeable and explained to me everything I needed to know. He took the time to get to know me for a proper quote. Thank you again.

Mr. Russell Butts was very helpful to me. He went above and beyond to help ensure that I got the best rate. He even checked with the DMV as he was about to close.. Thank you

The worst car insurance, they are so high, then when I cancel my insurance they kept haft of my money I was supposed to get back. I was paid up on time and never been late.

This is my home office that I visit in person and I would like to say that Ms. Christy and Mr. Butts are THE BEST agents EVER! I never want to be at any other location.

Russell gave one of the best auto insurance quote and I didn’t have to leave my home. Thanks, for my policy it’s so much cheaper then the rest….

Russell was quick fast and very knowledgeable when it came down to the type of insurance I needed. He was absolutely amazing. Thank you ❤️

I can honestly say Mr.Russel was a huge help, he found me a good and AFFORDABLE policy with nice perks. Thanks Mr.Russel

Great service … easy people to work with!! Russ was a pleasure to work with. He assisted me with all of my needs!!

Always supper helpful and make shopping for insurance easy, and always save me money by getting the best rates

Christina was very helpful and friendly. I appreciate everyone in there; you time is very much valued. …

I've removed my positive review about this insurance company, I was mistaken about their level of service.

Mr.Russell thank u give me best quote on my insurance and definitely great customer service love ur energy

Great People and great insurance been with them for an while now and very understanding

Courteous, Professional, helpful and best price I could find. Highly recommend …

Christina and Russ are great. Always able to help us out with our insurance needs.

Great customer service! Christina got me in out with no problems.

The service is great my agent ms Christina was awesome …