I purchased a new car a few months back and decided to get insurance through John Beck. They never sent my insurance company my inspection report showing that my vehicle has no damage. I had no clue none of this was happening, as they offered me to be set up on automatic pay so I wouldn’t have to worry about paying every month and they have a discount for doing it. Anyhow, I went to pay my car note and notice my note jumped up from 315 to 785 and when I called they said it was due to me not having insurance. I was confused and called my insurance company and they stayed they dropped me due to what I stated above. They told me they had to add insurance on my vehicle since I have a financed car. I’ve called up to John beck twice to see what happened. No one returned my call even the MANAGER JIM RHYNE he was RUDE, non-helpful and flat out RACIST. He hung up on the phone with me refused to give me any of the owner information and pretty much told me. OH WELL THATS YOUR PROBLEM.

I have unfortunately been with John beck for more than 10 years. I have progressive insurance through them for my car and boat. Every time I call I am told they are too busy or they’re with someone and I’ll have to have a call back. I called LAST WEEK to get a quote on home owners insurance, and I was told I’d get a call back. Haven’t gotten a call. I dialed their office number today, and sat on hold for 10 minutes, just to get disconnected. I HAVE to have this insurance quote by the end of the day today. You’ve had 4 entire business days to get it. I can guarantee when I call they’ll tell me “someone will call you back” even though IT SHOULD HAVE BEEN STARTED ALREADY. I can call progressive and get a person right away, and get a quote right over the phone. The very first time. I’m not sure why I even have John Beck. Going straight to progressive and bypassing John Beck is what I’ve had to do for 10 years +.

Nice insurance agency, pretty busy. However, I think they over price sometimes.They charge you $78 on top of your down payment for towing and rental and they charge you to run your dmv report. I’ve been to a lot of agencies here in Jacksonville where they don’t charge to run my report. Towing and rental is absolutely optional! Don’t let them talk to you into getting it because it’s mandatory. Also, they give you quotes over the phone depending on why you tell them. For Example, how many tickets/accidents in the last 3 years. It’s just an estimate not an actual quote! Once you get into the office is completely different because they actually run your drivers license and add towing and rental and $13 to run your drivers license!

HORRIBLE CUSTOMER SERVICE! I would give zero stars if I could... You wait FOREVER, meanwhile some lady couldnt get a babysitter and brought her kids to work. So they loud and screaming. Jessica has worked there for about 10 years and is rude everytime I see her.. I only wanted to cancel my policy on one of my vehicles I turned into the dealership. It was never registered in my name. They would not do it. So I called progressive, and they canceled it no problem. Maybe because they didnt want to loose money they would not cancel a policy (that was paid in full) on a car I do not have possession of. They refused to let me speak to a manager. I will never ever use John Beck Insurance ever again.

I have dealt with John Beck off and on for decades. I have dealt with some of the finest agents. Today, I spoke with 2 different agents who told me they didn't have time to deal with me. The second said that John Beck was no longer working with them. When I told her that I just spoke with him a few weeks ago, she said,... oh yeah, he'll come in and hand out lollipops and water to people but he has nothing to do with the company. I believe John needs to teach them different, prove why this company WAS so great and show that bad agents are replaceable. I will be canceling my policy with them.

I didn't appreciate Cassandra telling me she will be with me in just a minute but walks out the door get in car and leave. Guy sit next to her went to restroom in the middle of helping a customer then when he finally did finish, he see me still waiting but he fumbling around with papers as if he's busy then calls me over and after telling him I just need a more accurate quote so here is my vin# and drivers license he gets up again going to the restroom and i didn't here any water running so I don't think he washed his hands and none of the office personnel had on masks or shields.

Went in just to get information. The agents were busy. Mr Beck saw I was waiting came over, offered a cold bottle of water. He listened briefly about my situation. He assured me that they would be able to answer my questions. An agent, Michelle, was available then and answered all of my questions and took her time to explain my alternatives. I appreciated their patience and all the information they provided. They are very helpful and knowledgeable. If you are in need of auto insurance give them a try. They have access to alot of providers.

Have used them for 3 years now. They been able to find me cheap insurance when big names wouldn't insure me. One of the companies they sell for raised my rates and they found me another one paying what I was before. Think they may need more agents or start taking appointments. Also busy and have to wait to speak to them or when you call they are very quick to dismiss you or not answer your questions all the way. But over all it could be worse.

I have been with John beck insurance company over 20 years and I did not have a problem with them at all go in and sign in with this company there are two people and honest people that will work with you with your car insurance and your house insurance. I love the people they will greet you when you come inside and when you leave them you will be so happy that you came and visit them this is a wonderful company thank you John Beck

John Beck agent signed me up for a specific insurance company which was great my first year. But my renewal is coming up & my premium is going up $200 on 1 vehicle and $168 on another with no explanation as to why being as though I have not been involved in any accidents nor had a ticket in the last 5 years. Update. NEW agent found me a better rate for almost $200 cheaper all together. Thank you. & John is the absolute sweetest.

I came here to get insurance on a vehicle since they are very close to my apartment. I paid $500 for a down payment. They never sent me anything in the mail. I was set up on automatic payments but no payment came out. I belive they are a scam. Then reported me saying I had no insurance and my license was suspended. I had to pay more money for insurance and to get my license reinstated. I want my money back.

Very helpful staff. They can get busy in the office but they are usually very prompt and friendly. First come, first served. They exhaust all options when helping with insurance. In my opinion they are very honest about the companies, the pricing, and coverage. I worked with them in the past and they had great deals, definitely better than the quotes I was getting. Would use again if needed.

I cant say ive had an issue with anyone at john beck personally but i think that they should only put people with good insurance companys $609 for full coverage with ocean harbor and my car has sat for two weeks not even being appraised or anything my insurance company ocean harbor has not done not one single thing to help me so im out of a vehicle and 600 dollars can you say wow!

Offers lower rates by going through subprime insurers and having you pay some of your total premium upfront, lowering your monthly installments. Oh, and they use acceptance frequently, who is in very dire financial circumstances so you may not even be covered in an accident. If you have no other option, have an sr-22, or claims on your record, it's okay I guess.

If I could give 0 stars I would. I had insurance with them and I called 9:30 am on 11/3/23 to see if I could update my policy and the lady Daniel answered the phone once I gave my name she said she doesn’t know how I am and hung up before I could even talk. I called back and they were rude and unprofessional. Will never get my services again

The customer service I have received today was abysmal. John was very kind and offered us waters. However, due to one agent's negligence I am not happy. The other agents have always been helpful. However, there was one agent in particular that has left a sour taste in my mouth for this company overall. Will not be returning or recommending.

I can't give this insurance company anything higher. The staff is rude outside of one person & that's Jessica who has always been courteous.. Michelle is rude & shouldn't be associated. I've had the opportunity to meet both Mr. & Mrs. Beck & they are excellent but they don't deal with the customer & that's a shame...

This is the perfect place for all your insurance needs!! The owner John is very nice and ensures his employees give the best service. I worked with Jim and He was extremely helpful! My husband and I got car insurance for both of our cars for a extremely reasonable price. If you come here, you won't be disappointed.

I was trying to ask about getting my license back because I had a D U I. I wonted to know how much it would cost. But they gave me no answer. Why didn't they ask what my ID number was to get my record I had insurance with you before. Instead they told me to call around, and find out my self, thanks for the help???

Friendly staff, fast service. If you would like even faster service call by phone to get your quote, then go to get your new policy. For commercial insurance speak to Jim. Great guy and explains what all you need to be covered. He also looks for the best deals. The ladies that work there have great personalities.

They really work with you and make sure to get you what you need at a price that's affordable. Mr. Beck is very personable and walks around handing out candy and making sure everyone is doing well. The staff are all very helpful, knowledgeable, and courteous. I recommend John Beck for anyone's insurance needs!!!

The women working there were complaining about customers on the phone in front of the customers who were in the building. Personally, I feel like they should have waited until only the employees were present to vent... Not very professional. However, the business itself is not bad.

I was very upset that my rep didn't think or remind me to cancel my old policy that I purchased through John Beck agency so my account was charged 167 and will take almost a month to get refunded. So according to her it's both of our faults or would of only gave a 1 star rating

I was with State Farm for 30+years, insurance kept going up(no accidents or claims at all) Jessica ran my information and found me insurance with progressive for over $350 cheaper, so of course I switched! Very busy place, but it is worth the wait!

I would give them 5 stars as soon as they hire someone to answer phones. Have no issues with anything else just that. You can be with an agent and they take phones having you wait for them to finish with the phone call. I sat waiting for 15

After calling four different companies for car insurance and getting ridiculous quotes...I found John Beck and their staff was incredibly helpful and found me a quote that was literally hundreds of dollars cheaper. Highly recommend them!

DO NOT GO THERE. The workers are all garbage. They do whatever they want to your policy without informing you and getting you the worst types of insurance! they get paid extra for signing you up for worst types of insurance!!! They’re

People always ask me where do you have your car insurance. And I say John back! They always treat me right So I keep coming back. I’ve been getting my car insurance with them since I was 23 and everyone in my family goes there!

Scammers! They sign people up with bad insurance companies, while the insurance company pays them extra for putting people on it! DO NOT GET DAIRY LAND OR ACCEPTANCE since it’s their two main insurers that pays for the scam!

My family and I have been doing business here for years. They may not seem friendly sometimes, well Mr Beck, he's always been nice to me. They will get you riding at a good affordable rate. They will work with you too!

So far so good. Just switched over my car insurance went from paying over 600$ for two vehicles ( no full coverage)...to little over $200. And Fito was great. Would give 5 stars but I'm just starting with this company.

THE WORST COMPANY IN JACKSONVILLE ....STAFF WAS VERY RUDE...THEY HANG UP ON YOU AND THEY STEAL MONEY. THEY CANCEL POLICIES WITH NO NOTICES...OVERALL THE POOREST EXAMPLE OF A COMPANY I HAVE EVER CAME ACROSS ...STAY AWAY

These people are very UNPROFESSIONAL..... they have you sitting for a hour to make a payment, the place is very fifty... They don't greet you. This place needs to be closed down... I will be calling BBB on this place.

The staff is very diligent in getting all customers in and out in a minimal amount of time. They are personable, and knowledgeable , and take all the hassle out of finding the best insurance to fit your preference.

Called earlier that day got a quote for my Nephew and then went that afternoon to get his policy. Everyone was very helpful. Handled his policy very well. Overall a great experience. Thank you to Beck Insurance.

I work at a car dealership and my customer had to spend 2 hours just to get insurance. $$ is reasonable but I’ve heard they do not pay out, on time, when you get into an accident as well. Shop at other places.

The staff here is friendly but the wait can take awhile. The last time I was there was one of the longest waits I've had but the staff will really help you find the best and cheapest insurance for you.

I went in to get the best price for my auto insurance and Jim made sure that I did. He was very professional and everything went smoothly. I recommend Jim to anybody. Great attitude. Thanks you again.

I've been with their insurance company for over 10 years they have never led me wrong or steer me in the wrong direction on what insurance company I should go with it's a great place to get insurance

John Beck insurance has helped me and my family out with good policies at a good price for years. Jessica is great on the phones and emails. She has made it easy...Everyone has always been helpful.

I have been coming to John beck for 5 years and I only work with Michelle. She is so friendly and professional. And she always seems to get me the best quotes. I won’t sit with anyone else but her.

They are definitely cheaper than any other car insurance company I know of and if you don’t have the full amount they will work with you . If it was a such thing as 10 stars I’ll give them 20 stars

I think John Beck have some good insurance companies...l have been with them for over 15 years..But l only see Tawannzo she's the best one up there she's Awesome... Thanks Tawannzo …

The people were super nice and helpful, however the insurance prices they tried to get us to buy were through the roof. We found the same thing $200 cheaper than what they offered us ourselves.

The worst insurance that exists all scam the try make extra money of you for no reason and worst customer service all give this place the worst insurance company in untied state hands down

Good luck, haha, these people are bums.. ...told me I was good on insurance and then a month later I find my insurance is expired! Went to carter cheap insurance on university way cheaper

They cater to people who can not get insured anywhere else so they raise your rates high. Before you sign check around makes this place you last resort. Stuff is very unproffisional

Actually, I drove a friend there, I was not a customer, but I must say the people were all nice to me, and efficiently handled my friend's issue in a very professional way. Nice.

Love this place! Been going for about 6 years and they really do work to get you the best rate. Jessica is my go to gal she knows her stuff and is really easy to talk to …

The insurance is very cheap. The older guy is funny. He just pass out water and candy with a great smile. Just look over the things the employees say. Some not nice.

Been using them 25 years or more, first place I ever used. Always get the best deal for you. Used other agents before but went back good folks and look out for you.

I love this place so much!!! Life saver!!! A lot more people should know about them, they truly are LIFESAVERS and will fight for you a great insurance policy!!!!

Called at 9:27 so the second they opened at 9:30 I would be the first call. Ended up being put on hold for 40 mins. Lost a new customer due to horrible service.

It took this company literally 20 minutes to find me a great coverage that I was please with down payment was superb and the monthly payment can't be beat

Mrs. Michelle is a character , she saved me money and made me laughs, Jessica is a sweetheart too ! Tell John Beck to switch up the lollipops …

Not helpful at all went in to make a payment got the 3rd degree they don't make enough money to take payments need to mail them to the ins Co they use

Horrible customer service, the wait is always hr even if your early. Not everyone works they just sit there doing nothing but the prices are good

Already I didn't get insurance through them this time,I am a former customer who will always recommend them to others I know who need insurance

I ahd questions about my mother's insurance policy (auto) which I'm the POA of now and my questions were answered intelligently and promptly.

Bad phone ethics i kno times get busy but you still have to conduct yourself certain way ,when handling people need some Cust service skills

The agent Jim is horrible , he has a poor attitude , and customer service . The owners are wonderful ,very friendly. The staff is horrible!

My Agent Casandra was and is very helpful. She explained to me in details everything about my insurance. Very knowledgeable and friendly.

Cut my Geico rate in HALF. Definitely recommend. A lot of companies I've never heard of, but they get it done cheap. Ask for Jim.

Cheapest insurance around for full coverage plus the service is excellent. I appreciate the water bottle and lollipop. Thank you.

Super slow service will have you sitting waiting forever to be seen and don't even apologize for the wait poor customer service.

The only thing inconvenient is the fact that we have to go in-person to make changes of any kind. Great service w/ Ms Essence

This agency was the most welcoming place I've been to in a while. Everyone was so kind and my agent was thorough but quick.

Fito Menard will make sure you get taking care of. Cheap quotes and rates. It costed me 140 for SR22 and I pay $60 a month.

This company was not what they said they were. I came to them and they completely blew me off. 10/10 do not recommend.

I got the best experience here. Jim was so helpful and got me a wonderful deal. I am very satisfied with their service

The service is good, fast, done in less than a hour. It is good to call before and check in, cuts down on wait time.

Always helpful, excellent service. Can help with all kinds of problems, high end and not so much you are covered.

Was told one price came in and was told it was $100 more! I only went through this place because I was in a hurry

Everytime i come here they are so nice and helpful. They always do their best to get you the best rate possible.

I have a few citations and this is the best price I've found- saving me hundreds of dollars. Best service too!

The sales lady who took care of me was very polite she explained everything and I with in-and-out in a Jiffy

Horrible wait times. Horrible hold times. Expensive. I just called places up myself and got my insurance.

Bennett getting insurance here since I was able to drive. The staff is amazing and will work with you.

Fast service. Friendly enough office personnel. Prices fair. In and out in less than 30 minutes.

I have been using John Beck. I'm assuming for over thirty years they've always been good to me

Help me understanding my insurance situation and game me great customer service …

They got me right when other auto insurance companies couldn't with a super affordable payment

Outstanding the cheapest car I have ever had, the employees are so nice and professional

They were able to get us a great price. Better than what we could find on the internet.

Jessica was very pleasant. Great attitude!! And the best insurance prices in town...

Fast and friendly. My granddaughter was in and out in 30mins (from quote to policy).

The whole staff is awesome and they are providing customers with wonderful service

I have gone to John Beck for over 30 years. Always a satisfied customer!!!

This place is good. Still have the prejudice atmosphere/ in the air. …

They really did get me the best deal full coverage for only $200 a month.

Everyone is cordial. They take time to get you the best policy possible

John Beck rocks!!! Very reasonable Auto insurance for the working Man..

These people are great , very helpful, and I love Michelle and Jessica.

I just wanna say john beck n his team rock thanks for all your help

Helped me out when I needed insurance in a few days May 17, 2022

Loved em, long wait but they helped me with cheapest insurance

Didn’t have much to offer and phone wait time was a bit long

I'll always stop by good food employees are very friendly

Great unbeatable prices but hot office long waiting lines

Never return your phone calls. I won't ever recommend.