Ace Hardware Service

130 reviews

312-316 1st Ave., New York, NY 10009

www.hbrickman.com

+12126742266

About

Ace Hardware Service is a Hardware store located at 312-316 1st Ave., New York, NY 10009. It has received 130 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday8AM-8PM
Tuesday8AM-8PM
Wednesday8AM-8PM
Thursday10AM-7PM
Friday8AM-8PM
Saturday8AM-8PM
Sunday8AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Ace Hardware Service: 312-316 1st Ave., New York, NY 10009

  • Ace Hardware Service has 4.2 stars from 130 reviews

  • Hardware store

  • "Went in yesterday with 4 1990'S easy to cut keys and they are unable to cut keys possibly due to their high standards, I expected about $2"

    "I went into this Ace Hardware Store located on the West side of 1st Avenue, between E"

    "Verbally degraded by an employee (who insulted my appearance to my face"

    "Hello there, Panda aka Black McGuyer The staff was helpful and professional for sure everyone"

    "I've noticed on a couple visits that some of the staff don't wear masks properly"

Reviews

  • Jon

Went in yesterday with 4 1990'S easy to cut keys and they are unable to cut keys possibly due to their high standards, I expected about $2.+ per cut, I was a paying customer. Why are they still in business. I did have keys cut at Saifee on 7th St, charged me $10 and my girlfriend purchased a big flower pot, go figure, good customer service bring in customers, If anyone needs modern car keys duplicated, Rite Aid First Ave 5th St has a duplicating machine, Saifee Hardware Store can cut older keys and are willing to come down to earth and talk to the customer. Ace Hardware Store is on top of the S...list, and this is not for super. I am investing in a Lishi Key Cutter $34 on Ebay Ace Get rid of the key machine altogether with that Grandiose attitude , you ain't the ACE ANYMORE. Ace hardware reminds me of the Fig Tree. Story . looks good but upon inspection, NOTHING!

  • John L

I went into this Ace Hardware Store located on the West side of 1st Avenue, between E. 2nd and E. 3rd Street looking for a shower hose adapter, and the employee gave me the wrong size adapter. The individual was too sure and cocky of himself to listen to what I needed. Once I showed him a piece of the connection, he said I know what you need. I went back hoping to get the right size adapter, a 1/2 in. x 3/4 in. adapter. He said, do this and and do that with the adapter, it would work. Went back a 3rd time, this time with my Handyman in troll. After the 3rd attempt, we still did not get the right size adapter. Hence, the project is behind schedule.

  • Sarah Cook

Verbally degraded by an employee (who insulted my appearance to my face.) There’s no denying it, the manager witnessed it. I was traumatized enough to call back a day or so later & the store manager was rude beyond belief. If only there was a recording of that call, it would go viral - the rudeness I experienced was so far out there. I called the owner of the entire franchise and he was very nice, but overall - wow, just wow. Never experienced anything else this bad out of the decades of hundreds/thousands of customer service interactions. I never leave reviews either but this was truly a horrible experience on so many levels.

  • Keiki-Alexander Bailey

Hello there, Panda aka Black McGuyer The staff was helpful and professional for sure everyone. Just came from a hardware store that try to charge me 98 dollars for dust tape and owner seem to not know how to use pay and tap system. So, I'd came here for some help and I got directed in the right direction for what I needed to fix my foldable wagon for the moment until I get a new one in the mail. But I would come here again for services and now I know what I need to fix a wagon, Thank you Ace for hiring good people and keep up the good work friends. The place by the way was easy to get around and easy to find things too.

  • Blandra Bordero

I've noticed on a couple visits that some of the staff don't wear masks properly. However, I'd had many good experiences over the years and gave them a pass until today. In addition to some workers only half wearing their masks, a maskless deliveryperson was hanging out chatting loudly with the cashiers. So everyone who wanted to buy something had to wade through their aerosols. I'm going to shop somewhere less gross during a pandemic.

  • Shura Noel

This Ace Hardware on 19th &first ave Stuyvesant town is a brightly lit clean store the attractive black female manager has a great personality and really tries to assist all her customers in anyway possible, additionally one never has to wait for assistance as there are a plethora of young staff ready to help you with all your shopping needs! Recommend this hardware store!

  • Carter Stone

There was someone when we walked in who immediately asked us if we needed help and assisted us so well WHILE SOCIAL DISTANCING appropriately. Then, the man who made the paint and the cashier couldn’t have been nicer and more helpful too. Haven’t been going to a lot of stores because of the virus, but this was a treat.

  • Nancy King

This hardware store is like my dad. Whenever something breaks, I bring it here and they tell me exactly what I need to fix it or replace it and how to do it. Today I came in with hinges that were broken. They didn't have the part I needed, but they looked at the broken part and fixed it for me with a pair of pliers.

  • Annalisa Rivera-Franz

For all the little hardware things, this is a great local place to go. The moment you walk in there is a friendly staffer waiting to help you. Great selection of items from tools to gardening supplies to home goods. Even found a tough to find plumbing part there with help. Worth making this your local go to.

  • Elliott Rains

Can't believe I'm reviewing a hardware store but seriously the staff here is the best. Incredibly helpful (no matter how knowledgeable you are about your project) and friendly. There are closer hardware stores to me but I travel to this one and recommend it to all my friends.

  • Sam Curcio

I frequent this Ace often and I am always happy with their selection and service. Recently, Carlos went above and beyond to help me out which I am very grateful for. If there is ever something I need they don’t carry they will always try and point me in the right direction.

  • Ben Hurley

Most arrogant employees ever. Every time I go in there with a question, they tell us that it can’t be done or we don’t know what we are talking about. Opposite of a friendly neighborhood spot. Will walk the extra few blocks to go back to Home Depot. 1/5.

  • Roger F.

Excelente loja. Encontrei tudo o que eu precisava. A minha dúvida foi prontamente respondida, evitando a compra de um produto errado. Os preços são competitivos considerando a conveniência da localização da loja. Sou fã há muitos anos.

  • Hector Vonti

For the most part an overall good assistant when I came into the store very helpful....Until he was called away and I encountered rudeness and attitude from a stock boy to a cashier . Next time I will go to Home Depot...

  • John Sand

I've been to this store multiple times and every time it's the same - wonderful employees who all seem happy to go the extra mile to help. Really outstanding service and they have what you need.

  • James Judd

Inadequate stock, carry lots of stuff an apartment dweller is unlikely to need, and not so much of the stuff an apartment dweller is likely to need. Good staff and service though.

  • Jane J Johnson

Went for carpet cutter, circular, jig saw blades, and extension cord. Was directed to the respective locations. Generous selection of each type I sought. Checkout was a breeze.

  • B

Staff is friendly, but You better off at home depot if u want decent prices. I paid 58$ for a gallon of paint. I could of gotten 3 gallons in home depot for that much.

  • Christopher Sand

These guys are awesome - fantastic customer service, friendly, knowledgeable, and fun. Plus, open to 8 pm! Help these guys compete against the big box stores!!!

  • Rowan Pritchard

Decent selection and great knowledge and service. The prices are a little more than the big barn stores due to the convenience. And there's no returns

  • UncoveredFoods

Questionable Experience until I realized they sold me the wrong pain and I couldnt return it or get store credit for it. I just lost $30

  • Emily Domena-Sanabria

The cashier went out of her way to assist me in finding a product for my mom. It was such a nice experience after a long day at work!

  • Ray Cardosi

Very helpful and knowledgeable staff. Great selection of goods and very reasonable prices. I'm now a repeat and loyal customer.

  • Al Hofman

They are getting better since they opened it. Hope they would tuned up to the Stuyvesant Town and Peter Cooper residents needs.

  • Maryann Terillo

This store is excellent. Prices are fair and they have what you are looking for and even what you were not but know you need.

  • Roger Davies

One of the better hardware stores in Manhattan. The staff is ALWAYS helpful and the range of items is pretty darn good.

  • Robert Mangelberger

Guy greated me asked me if i needed help Was in and out in no time and happy with my reasonable purchase

  • Justin Rosado

The staff weren't exactly helpful but you're stuck with them cause it's the best the neighborhood has.

  • ropanueva

Fantastic store! Nice and helpful staff. Great place to browse. Always something useful to buy.

  • Flayva

They have allot of varieties, not just paint and the employees are so very helpful✔✔✔

  • Horricka M Williams Wilson

The store clerk was very helpful. Gave me a lesson on soil prep for indoor plants

  • Craig Hain

They had what Home Depot didn't. Knowledgeable staff and extremely courteous.

  • Virg W

The store workers are obtuse! Very unhelpful No helpful hardware store here.

  • Ely Kattan

Frank was extremely helpful in figuring out a project. Thank you

  • Rolando Pacheco

Attention is good but they don't have much variety at the store

  • Erison Recife

Bons preços atendimento ótimo variedades de produtos

  • Michael

Staff is helpful & nice usually. I love this store

  • A. Howard

It's okay, if your in a bind. But way overpriced.

  • JEANNETTE M.

lil expensive not too friendly..not much help.

  • Luciana Safdie

Has everything you may need on a short notice

  • Vlad Khovan

Super nice and friendly customer service

  • Kathy Slawinski

Really good neighborhood hardware store

  • Lashanti Williams

The staff were extremely helpful to me.

  • Nicolas El-Hage

Super knowledgeable and helpful staff

  • Joseph Edward lyons

good hardware store and great staff

  • Millie Bishop

Total lack of any customer service.

  • Piroska Racz

They were friendly and helpful!!!

  • Nikolai

Very qualified and friendly staff

  • Scott M

Excellent customer service here.

  • Abhi Singh

Arrogant employees with attitude

  • Leandro Machado

I finally found flex glue clear

  • Cardell Graham

A very pleasant helpful place

  • LISS BERTOLLI

❌✅ …

  • Devon Kessler

Closed before closing time

  • Marut Sudsawath

Great customer service

  • Mario Leon Jr

Very nice stock store

  • Jeanne Watkins

Very helpful staff.

  • rosalind batist

Family orientated

  • Audrey Bertrand

Service is great!

  • kristoferson segura

Excellent staff

  • Victor Diaz

Helpful staff

  • Natalie Bell

Great service

  • Jesse Leder

Great service

  • Saruj Nimkarn

Warm service

  • Mitchel Cohen

good advice

  • Walter Cardenas

  • Michael DiTrapani
  • Adonai Baptiste
  • Rosa Vazquez
  • gdc627
  • Abhilash Mohanty
  • Hugo Lopes Tavares
  • Rhonda Lewis
  • akil shurda
  • Kliike DA
  • Andrew Wilson
  • Andrew Weintraub
  • Joseph Vazquez
  • Jamaar Peters
  • Melanie Montiel
  • Colby Feller
  • Ben Mab
  • Raul jr Napoleoni
  • Jessica Foye
  • Mabel
  • Thomas Russo
  • Richard Hatter
  • Jason Rueda
  • Alex Herbstman
  • Ally Garraway
  • Natalia Vodzyk
  • James Kearney
  • Princess Bubbles
  • Rosse Melo
  • TAHA ALSOFARI
  • Henry Ramos
  • calvin davis
  • Crystal Williamson
  • Thomas Trainor
  • Emin Sinaci

Similar places

The Home Depot

4440 reviews

40 W 23rd St, New York, NY 10010

The Home Depot

3975 reviews

579 Gateway Dr, Brooklyn, NY 11239

Lowe's Home Improvement

3944 reviews

118 2nd Ave, Brooklyn, NY 11215

The Home Depot

3834 reviews

75-09 Woodhaven Blvd, Queens, NY 11385

The Home Depot

3533 reviews

1806 E Gun Hill Rd, Bronx, NY 10469

Lowe's Home Improvement

3262 reviews

5602 Avenue U, Brooklyn, NY 11234

The Home Depot

3162 reviews

600 Exterior Street, Bronx, NY 10451

The Home Depot

2878 reviews

980 3rd Ave, New York, NY 10022

The Home Depot

2871 reviews

11220 Rockaway Blvd, Queens, NY 11420

The Home Depot

2854 reviews

131-35 Avery Ave, Queens, NY 11355