American Freight Furniture, Mattress, Appliance is a Furniture store located at 3041 Owen Dr, Antioch, TN 37013. It has received 1543 reviews with an average rating of 4.7 stars.
Monday | 10AM-8PM |
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Tuesday | 10AM-8PM |
Wednesday | 10AM-8PM |
Thursday | 11AM-6PM |
Friday | 10AM-8PM |
Saturday | 10AM-8PM |
Sunday | 10AM-8PM |
The address of American Freight Furniture, Mattress, Appliance: 3041 Owen Dr, Antioch, TN 37013
American Freight Furniture, Mattress, Appliance has 4.7 stars from 1543 reviews
Furniture store
"So, I went furniture shopping looking for a recliner and or couch sofa set"
"Amaya was very sweet and took care of all my needs"
"Hands down this was the best shopping experience for an appliance that I have ever had"
"I could not be happier about my purchase"
"Everything about my shopping experience was absolutely wonderful"
So, I went furniture shopping looking for a recliner and or couch sofa set. I went to 5 total locations. This was the last location I went too before making my decision. This location was also 30 minutes out of my way. But...always listen to your gut. Nothing I looked at from, Rooms to go, to Ashley's, haverty's and finally family leisure had nothing on American Freight Furniture. I'M SO HAPPY AND SATISFIED that I went out of my way to look at the options they had available. 1st off...they had plenty of recliner options that were not all leather! Now at 1st walking in I felt like i was buying something out someone's "trunk". But looks can be deceiving and after looking around was blown away by the quality and the pricing of their items. Now they may not have a nice set up like A rooms to go, or a family leisure But you can tell because of all that they really did pass the savings down to you. Not many places can you honestly say that about. As you can tell from my photos I made my couch purchase and was very very happy with it. The pricing is absolutely FANTASTIC here. Ikea sells things for more money and it's a cheaper quality. No clue how there are more ikeas than American Freight Furnitures. Great business model great staff member too that helped me out. Gave me his attention, options, and made me feel like Yes, this is where I wanna spend my money today!!!
Amaya was very sweet and took care of all my needs. She definitely deserves all 5 stars. However the delivery never showed up on the delivery day. I ordered a refrigerator that was in stock at the store and ready for delivery. The store stated they had a next day delivery guaranteed. It’s now 7:25pm, I have called the store multiple times and at 5pm today Dennis assured me that the delivery was on its way in the next hour. Well I called back and now Dennis is saying “it’s unfortunate but the truck drivers are gone for the night”. Dennis was very rude and unprofessional. He was talking to other customers while on the phone with me and taking payments. He consistently put me on hold and over all never was able to actually help me. There was no manager available to speak with per Dennis. So now it looks like my full day was wasted and I will have to call out of work again tomorrow to wait on a delivery that is not guaranteed to arrive. Oh I asked Dennis for a time for tomorrow and he basically said they can’t give me a specific time. Very unfortunate and this is bad business.
Hands down this was the best shopping experience for an appliance that I have ever had. Took my fiancé to buy her a new refrigerator. Hers quit working the previous evening and food was literally thawing in the freezer. Arrived about 11am after speaking with Jason, the manager, to confirm they had a good selection of side by sides in stock to choose from. The staff there were all friendly, helpful, knowledgeable and readily answered all of our questions. She found the one she wanted, I applied for financing and was approved, and they delivered it around 4pm the same day! We have decided we will be buying ALL of our future home upgrades from American Freight! As a small business owner myself, I had no idea that these big companies offered such attention to every single service detail for their customers. Completely impressed. Props to both Jason's as well as the delivery guys and especially to Susan - the Goodlettsville location manager - who was there helping out at the Antioch location and was instrumental in our entire purchase experience from beginning to end!
I could not be happier about my purchase. My home is still being constructed and I will not even be moving in until the 1st of May. I found the Melon Sapphire sectional on their website. It was absolutely beautiful and very reasonable price wise. My issue was that I had nowhere to put the sofa until I move. I did not want it to sell out. I submitted a question to them and within maybe an hour, Sandra returned my call. She assisted me with any questions, took more pictures of the sofa so I could get a better look, and assisted me with the purchase. She even offered to store my sectional until I move. She also went above and beyond to show me she wrapped my purchase and stored it where it would be safe and undamaged. (See photo) If that isn't great customer service, I don't know what is. Thank you Sandra! If you are looking for new furniture, this is the place. Just ask for Sandra!
Everything about my shopping experience was absolutely wonderful. I was assisted by Jason, who is an incredibly helpful and knowledgeable gentleman. He assisted myself and my partner with every single question we had, and helped us find exactly what we needed for our home. He did not hover or inundate us with questions or information. He allowed us space to discuss our purchase, and made himself available to help however needed. There was no hard selling or pushing towards unneeded purchases. Jason made sure that we were completely satisfied with our purchases, and has made us repeat customers. I will be telling all my friends and family about this business, and making sure to tell them to speak to Jason when they come in. Thank you Jason, and American Freight.
The warranty is a lie. So save your $199.99 . Everything was great until I sat in my recliner the very night after they put it together & part of it fell on the ground with stripped out nuts. I called Brianna who was so helpful while making the sale & trying to get us to write reviews in the store ,the next day & told her . She said it's a warranty problem now . It's been months the warranty claim was denied. My wife calls weekly to get it handled. They do nothing. Will never shop or recommend this place, unless this is made right.
Delivery guy wouldn’t install the dryer duct that was purchased based on the recommendation of the American Freight salesman. The delivery guy insisted it wouldn’t fit without trying to install it and recommended a dryer duct without fitted ends. I purchased another duct and neither of them fit. Be sure you insist the delivery guy helps you install prior to leaving and getting your refund for the dryer duct sold to you by this company. I also called and left messages and never got a call back. Horrible customer service.
I give the store and workers a THUMBS UP!! Jason , Jordan and the staff were phenomenal to work with ! My experience was a smooth process I felt so welcomed by everyone in the store ! The store was very organized and prices were reasonable as well! I am good I was able to find a good bed room set at an awesome price ! I will most definitely be shopping here for my future furniture needs! Thank you all again for your help and being so kind to me and my family I really appreciate you abd your business!
Just moved to Nashville & was recommended this store by a CoWorker. This store is a hidden gem with great prices, options and an absolute Angel Amaiya. She was attentive and very helpful in answering my questions and helping me put together a beautiful living room set. Everyone was welcoming & I can’t thank Denis enough for his assistance. I will definitely be a repeat customer. Thanks again!
Had to purchase a washer a fee weeks ago and Dennis was extremely helpful. Well today the dryer went out. Wad a seamless process. From picking out the dryer to purchase, I was in and out in 20 minutes thanks to Gordon and the crew there. Thank you guys so much. Amazing prices, helpful service and the quickest delivery in town. Long time customer has been established.
A few weeks ago I was having a really hard time with my warranty and Jason made it right. He called me told me to come see him and he really kept his word and made it right for me. Im very happy of the result. Sales rep Shakosha was very nice and patient enjoyed her help. I would deff recommend them to anyone and I will be back in a few months!
I LOVED every moment of my visit. Jason was so attentive and fun to work with. He has a great personality. The other workers were all smiling and appeared to be in great spirits. I love shopping we’re the people are happy to be at work. It gives a great vibe and shopping experience. I ended up making a purchase and I was just there for support!
Jason was fantastic. I needed a fridge and new my budget and exactly what I needed. He was honest and showed me what he had with no pressure to get it. He showed me an excellent option and he made the purchasing process so easy. I will definitely be back again for future furniture and appliance needs and would highly recommend them.
Cheap prices and excellent customer service! There was a slight mix up with the delivery guys. But Kedra with American Freight was very professional and sympathetic and fixed everything in less than a few minutes. Despite the mix up I will definitely be returning when it’s time to purchase my new living room set! American
Ms. Goodloe was very friendly and provided great customer service. She answered all of the questions that I had and was the ultimate reason why I decided to purchase my furniture. She walked me through the entire process and set up delivery. If you go to the store please ask for her, you will not be disappointed!
Jason and his team were extremely helpful with our last minute furniture purchase. The customer service was excellent and they went out of their way to even show us couches in the back to ensure we made the best choice. They then loaded the couch onto our truck efficiently and kept it stable.
Great low prices with great financing available! Jason has amazing customer service. He explained my contract to me and made sure I had a clear understanding. The delivery crew had excellent timing and worked with my busy schedule. I would highly recommend coming here for your furniture needs
When we my sister and I first walked through the door I was greeted with a pleasant smile from Triston. I informed him what I was looking for and he immediately took care of my sister and myself. We will definitely come back and recommend others. Thanks Triston for your great customer service
CJ and Mrs. Susan, at the Antioch store was very helpful. The livingroom furniture that was picked out was what I was looking for. Mrs. Susan took her time out to explain the finance process to me. So I would recommend this store for your furniture needs. The financing was even GREAT . …
10/10 Everyone was amazing and had great customer service. My night stand had a manufacturing problem and they help and exchange immediately. Loved the joy and spirit in the environment. I will most definitely recommend family and friends to shop for their funiture and appliances.
Wow! Talk about AWESOME!!! If you want a great experience just ask for Jordon! I was in a rush. He was quick, informative, and so helpful!!! I would give him 10 stars if I could! Loaded my item in the van for me and I’m on my way! Great experience! Thanks Jordon!
I had gotten the wrong set of bed furniture and Dennis one of the bosses work at American freight was more than helpful to resolve this issue and we got it straightened out helped me load it up and the furniture was in good shape thank you American freight
Jason went above and behind to help us. He is an outstanding manager and great customer service. His delivery team and sales associates were very professional and kind. Awesome experience. Will use Jason for our next purchase. Thank you again.
My husband and I came in to decorate our new home as newlyweds and, Jordan was such an amazing help throughout the process! I would definitely recommend anyone and everyone to stop by and shop with him. Thanks Jordan for being AMAZING!!
Went in not knowing what to expect. Jason greeted me, went over his deals, then allowed me time to shop. Answered all of my questions and then recommended the perfect set. Great experience! Will definitely recommend American Freight.
Professional and very knowledgeable staff. Amaiyi checked products to ensure items were in stock and provided excellent customer experience for me. I will highly recommend to others. Thanks so much for helping a widow on her journey.
The staff was short handed and they still we’re running circles to help everyone in the heat. Super helpful and friendly. They don’t have AC but still I will go back because of the low prices and friendly staff. Super easy financing
Purchased an out-of-box dishwasher two days ago. I was told they are tested prior to sale but that is obviously not true as it leaks under the tub. I've left two messages at the Antioch store with no reply. Called the main customer
Was told there was a 2 day return policy. Decided I did not want the oven that I purchased the next day but they wouldn't allow me to return it. Frustrated with being told one thing one day and something different the next.
Jordan was great he made sure I got what I was looking for. Also he went out of his way to help me with a payment option!!! Now that’s what I call great customer service!!!! Thank you Jordan. Keep up the great work!!!!
Went in looking for a couch and a dresser. Found both items for a great price. Noel helped us out in finding what we need and was great! Loaded up and out the door very quickly. Highly recommend shopping here.
Everyone here is very kind and helpful. Danis especially, he helped us throughout the whole time we were there. He made sure we were taken care and made the experience wonderful. Thank you to American Freight.
Noel was great. Answered all our questions and helped us get a fantastic deal on our new furniture. Especially after just moving across states it has been so stressful. And he helped make the process easier.
Stopped in after after looking on Google for an outlet stop. Tristob was extremely helpful and the prices are extremely cheap and the Manager Dennis was great too. Walked out w a brand new sofa for $99!!
Came to see Jason and he provided excellent customer service and took his time offering better deals the store offered when what i wanted wasn’t available I recommend this facility for anyone home needs
Stopped by today and seen a nice selection of furniture. Ended up buying a beautiful bed frame and a sofa. I recommend stopping by here if needing good quality furniture for whatever budget you are on.
Ms.Goodloe was so good to me and my family! She helped out and helped us pick something that made us very comfortable and happy! She is the best salesman’s i have ran into! I LOVE HER !!!!!
Amaiya was great !!! My first time shopping here & she explained everything perfectly , she was very patient & knowledgeable !! Definitely a great experience & I’ll shop here again !!!
Shakosha and Jason were extremely helpful!!! They made sure we were knowledgeable about our purchase. They definitely went above and beyond. We will return customers in the future!
CJ and Susan was very helpful. CJ helped me pick out the right bed set for me and answered all the questions that I had. He had my day by being so thoughtful and patient with me.
Staff was friendly and helpful. Triston was extremely patient with us and answered all of our questions. Financing was easy and we were able to get our furniture that same day!
Kedra was so helpful and really attentive. Right when we walked in she asked if we needed help and kept checking up on us throughout the whole time of us looking around.
Jason came through and help me find the best furniture I could ask for. I definitely recommend this place, it is affordable but most importantly great quality furniture.
Denis was incredibly helpful! He helped us find everything we needed, was super attentive and made sure we left very happy. I will definitely come back because of him!
These guys are awesome! Dennis was fabulous! The prices were great and they are awesome to work with. Love the furniture and all the products they have! Thanks guys!
Ms. Shakosha was great. She greeted my family and I right when we walked in made sure we felt comfortable. Made this ole Cali boy feel at home. Thanks for everything
Ms. Kendra Smith along with Jason were amazing!!! They helped us pick out our bed, mattress and sofa. They are a great asset to your company. Thank you so much!!
actually really good service, went in wanting a couch and a bed and left with exactly what i wanted, they have good prices, Triston definitely got me right …
Denis was amazing. He knew the inventory like the back of his hand. We got 2 bedroom sets & some other goodies. He literally got us in & out over our lunch break!
Had a fast and super easy shopping experience because of Jason and Denis. They made sure they had everything item I wanted before selling me anything. Thank you.
Jason and Goodloe were great when it came to me furniture shopping ! Found the perfect sectional for my cozy apartment ! Customer service 10/10 highly recommend!
Triston and manager was so amazing, this was the absolute best experience I ever had with any furniture store. Please come see them, this was such a blessing!!
Excellent store! Didnt know whether to trust the clearance prices you see online but they're legit! Got a $700 matress and box spring set for $76 awesome!!!
Purchased a refrigerator from Josh today. He is awesome, helpful, and kind! Delivery Friday...will add more after I have the new one! Give Josh a raise!
This location is great and we'll be back for more appliances and some furniture as well. Jason was amazing and I look forward to seeing them again soon.
Great prices! Inventory is online for preview shopping. Delivery fee is reasonable and next day. Great shopping experience! Jason was very helpful!
Josh was SO helpful! Walked us through getting our new washer quick and easy! Everybody there was so friendly!! Would absolutely go back!
Ms. Goodloe was so helpful from beginning to end! We got exactly what we wanted & she certainly made the process a pleasant experience!
Jason helped me at this location and was amazing at helping me. I was able to get everything i needed at the right price. Great staff!
Jason & Kedra were great in helping us furnish our new house. We will definitely tell everyone about the top notch service !!!
Jason was excellent! Made the process smooth and explained everything in detail! Glad I shopped with Jason at this location
Great sale’s customer service. Triston was amazing!! Denis was helpful as always. Only store I will purchase furniture at!
Daniel! Was great of help for my fiancé and I. We really appreciate how smooth and easy the process was. 10/10 recommend.
I recently visited the American Freight store in Antioch TN. It was a wonderful experience and Denis was very helpful!
Dennys helped us today. He was very professional and polite. He made our experience a great one. Definitely recommend.
Goodloe was very professional and helpful with my purchase. Very cute too. Ill be back to see her again. Thank you
Pricing was reasonable, service was excellent, didn’t have the exact frame but was egar to help find one like it.
Great service! The sales team welcome everyone coming through their doors. Josh was very patient and friendly.
Jason was very pleasant and easy going. Very helpful and paid attention to what I was after and didn't push
I have purchased from American Frieght before. I have never had a bad experience. Jason was Awesome …
Customer service was amazing. Denis went above and beyond helping me find what I needed. He was amazing.
Great place to shop for your appliances and home furnishings. Thank you Nate for great customer service!
Jason showed excellent customer service and was very helpful. Will definitely return to do business here
Jason helped me with everything he made it so easy the store was clean and smelled good I will be back
Great experience with great customer service. Come see Dennis and Tristan! They will set you up right!
Jason is awesome!! He helped me find the perfect sectional! My second buy from here! Love love love!!
Fantastic customer service! The furniture selection is definitely top tier. Highly highly recommend.
Jason is the best! He exceeded all of our expectations. Everything was super fast and super easy.
Great prices and the staff made it a quick and easy shopping experience -big thanks to Jason!!!
Jason and Jordan so awesome, very knowledgeable about the products they sell. Thank You Guys……
Chams was absolutely AMAZING answered every questions and made me feel valued as a customer
Kedra was very helpful in my visit and made it very quick and easy . Love my coffee table
Susan was extremely helpful with finding and financing furniture. I will be back again!
Excellent customer service from Jason & Jordan, as well as everyone else in the store.
Good service and sold me on the things I needed. Great prices for what wanted as well.
Jason and Josh were extremely helpful and we were pleased with the customer service.
Dennis triston and Jordon were amazing with all the assistance. Thank you gentleman!
This store is amazing. Customer service is top notch and the value is incredible.
Jason was the absolute best!!! Definitely helped us out a lot. 10/10 recommend!!!
Susan was awesome helping find what we needed. Customer service was outstanding
Triston was absolutely fantastic, he took great care of me and was very polite!
Triston was awesome, all the staff was polite & so happy with our purchase.
Tristan and Dennis were amazing and extremely helpful. Great deals as well
Kedra did a great job. Great service. Highly rec. same day delivery.
Great customer service…No long wait jorden and denis was perfect
Jordan made the process quick and easy! I’ll definitely be back.
Jason did an amazing job taking care of me. Highly recommend.
Great sales experience. Denis and Amaiya were awesome
Jason is the best! Great deals and customer service!