I have not had a good experience with this hospital. After spending at least 6 months trying to find out what was wrong with our dog with our vet we were referred here. Within 5 minutes of the consult the surgeon assured us it was a cruciate injury, we scheduled him in for surgery right away. He has never been the same again, he still has all the original issues and now he can barely stand, and they charged us $6500 to break my dog more than he was broken to begin with. Thanks. I don’t really know what to do with my dog now, I’ve put him through so much and it breaks my heart that I put so much trust and faith in this place to fix him, and they just made him worse. As we drove away we knew this all didn’t seem right, I wish we’d just trusted our instincts because we knew that this all seemed too quick to diagnose, but we were so excited we thought we finally had the answer from an expert. But that wasn’t what we got. When we went back for the follow up they actually did some more diagnosis for us (at a cost of course) to tell us everything seemed fine…. Wish they had done that before telling us we needed $6k surgery which has just made him far worse. Apart from the fact we feel Cassie actually tried to help us on the follow up; I’d honestly be leaving this as a 1 star and looking at other avenues in which we should be complaining as I absolutely feel that they preyed on us as vulnerable loving owners, and they provided absolutely nothing in return except subjecting my dog to unnecessary pain. Would not recommend. Look for someone else.

I want to pass on my gratitude to the whole team here. They have all been so helpful, compassionate and most of all caring and knowledgeable. The oncology, emergency, and customer service teams (big shout out to the very lovely Client Services Manager lady- sorry, I’ve forgotten her/your name, but thank you!!) helped me enormously with my old weirdo staffie, who is palliative and has multiple conditions. She really is a weirdo and it’s such a relief to be able to get her the help she needs. And the medicine and surgery team helped me with my very naughty poodle who did her cruciate ligament and had surgery and numerous tummy issues. Honestly, my pets are a bit of a pain, especially being so needy and demanding at this time of year when I need to pay my bills and have lots of things to do, other than looking after dogs! But, they make up for it with all the good stuff, and even though I complain about them, I love them to bits and wouldn’t be without them, and I’m very thankful to the entire team for looking after them (and me!!!). You guys are amazing!

These guys are 100% the reason my dog is still alive today, he was hit by a car and had multiple life threatening injuries, and has since made a full recovery. He’s a 10 year old dog and still acts like he’s 4 years old, post a 5 month recovery (multiple broken legs & surgeries). Special thanks to Libby, she certainly is one of the main reasons I’m posting a review. trust her and the entire extended team again, the whole process was mapped out and you could tell this was something they had under control. They’ve definitely given another 5 years back to the most deserving Golden Labrador. He’s a bundle of joy and loved by hundreds, thank you Libby and the entire ARH hospital. I’m truly grateful for your life saving service. Accident: 07/11/22 Photo 1: 31/03/23 Photo 2: 15/11/22

From walking in through to leaving, every Member you will encounter is amazing to both you and your beloved pet! Oscar was part of a horrific hit and run. His survival looked very grim, but the team with their love, sophisticated facility and the commendable specialist surgeon Dr Lance Wilson! A full 10 stars guys! Love your work , your care and attention to animals is outstanding! Communication top notch, keeping us updated continually sending photos of our beloved Oscar! Thank you FUREVER.. you are all amazing! I will add a photo a couple of months down the track! Photos are before accident - through to post op and home day and beyond. Recovery ❤️‍ continues at home! Much love your “Angel Boy - aka Oscar ”

I think your experience here highly depends on the vet you get assigned. I know someone who had a wonderful experience. However our dog was referred here and we ended up euthanising him. The vet seemed more interested in running tests compared to what was best for our dog. He did not show any empathy or compassion, towards our dog or us. I also think that they are expensive as well. I would recommend going to a smaller 24hr vet where you are more likely to get high quality care and compassion.

Thank you so much to the beautiful receptionist Christine you are an angel sent from heaven! My dog Nike was presented to the animal referal service in a critical condition the staff here have went above and beyond. The lovely Christine did not give up on us in terms of finances she tried every option and we are forever grateful to her. The world needs more people like Christine!! We know our dog is in the best hands here thank you for all your help to all the wonderful staff

I would like to thank Dr Carrisa and the team at ARH for their treatment of our Maltese x Miles when he went into congestive heart failure. Miles made a complete recovery and his quality of life is good. He is enjoying his time back at home with us and we couldn’t be happier to have him back. If you have a pet emergency, I couldn’t recommend this clinic highly enough, especially Dr Carrisa, she is a ⭐️ .

Dr Lance & Dr Kasey were very helpful with my dog (Lewis) on Monday and kept me up to date with his progress till discharge today (Thursday). Shona was also very kind and helpful when it came to finance for his surgery. I hope I don’t have to come here again but if my animals ever need help I know where to take them, no question. Very nice facilities and people.

Good, but expensive. My dog ate something he shouldn't and had to be induced for vomiting. Total cost $460. Granted this was a weekend evening so going to be paying a bit more. Other than the cost the service was fine, vets were friendly and professional and the place was clean.

Absolutely amazing team. One of my rats had a respiratory distress episode and they kept him overnight on oxygen. When I came to pick him up in the morning he was finally eating, drinking and responsive. Beautiful caring team, highly recommend.