So I normally don’t take the time to write reviews but I want to do so to help anyone who feels frustrated and lost seeking help at this location. In this review I will include names of employees who are unhelpful, argumentative, or just lack general customer service, along with the employees who provide EXCELLENT customer service and were able to help me efficiently, calmly, and kindly. In my last 2 visits I have had a total of 8 people help me, I was able to document 6 of their names for this review. Let’s start off with who to seek if you’ve had a bad experience: Leaders: Victor - he is the kindest manager I have ever met! He’s patient, informative, empathic and you can truly tell he cares. If you ever need help seek him out he will take care of you. I did have one other leader help me that was just as amazing I think his name was Kenny but I’m not sure. I do remember that he has a charizard pin on his baseball hat though. These two will take care of you if they are present!! Regular technicians that helped me that were efficient: Shannon and Chantel Now let’s get down to the gritty. Leaders to stay away from: Devin Devin helped me my second visit, he seemed annoyed, condescending, and kept interrupting me when trying to explain why I was back and what happened my last visit. Technicians to stay away from: Monty - this technician flat out argued with me about everything saying phrases such as “that doesn’t make sense” and “T-Mobile are a bunch of idiots” provided no explanation of what was happening with my phone and kept throwing my phone around roughly on the table. When I asked for someone else to help me he angrily got up and stood in the corner without actually getting anyone else to help me. The cherry on top was when I went to the bathroom and he was standing by the door I was trying to pull it open but didn’t realize it was a push, of course he was standing near by and snarkily yelled out “PUSH” when I turned around and asked for his name he informed me of it but then asked me why I asked for it as I continued to walk down the hallway - of course I ignored him. This tech said he has been in the field for 15 years and it shows he has a horrible attitude and no customer service - He might do best in the back away from people. Robert: this technician did not help me with my phone after picking it up, told me to move out of my seat so he could help someone else, and told me to go to T-Mobile for an issue that apple could of helped me with (this was confirmed by management and wasn’t a big deal but resulted in them sending me back to apple anyways) he also gave me instructions to the nearest T-Mobile by simply saying “go north straight” he wouldn’t even show me on his iPad I had to ask for more detailed instructions and ask for him to pull it up on a map and show me. I would notate my whole experience but I’m running out characters. Victor pretty much helped me avoid my phone being out of service for the next 24 hours. The technicians who made it difficult really need to evaluate wether or not they are working for the right company. Apple is known for being an accommodating, professional company and I would expect great service considering how much we pay for our products. I only hope people can use this guide to prevent future issues and experiences such as mine :)

Experience as far as actually getting my screen replaced was decent, however, the reason for the 1 star, was the fact that I had made an appointment well in advance online, which showed a guaranteed 1 hour/same day fix (for the replacement of a broken screen). I live far from the store, and, upon my arrival, the store appeared very chaotic, messy and busy. I get to the back and they tell me that they can't fix it within an hour or even that day, that I had to come back tomorrow, or I could ship it out, etc. I've made previous service appointments in the past at other Apple locations with no issue, expectations of the promised parameters were met. My irritation is that I made an appointment, and not only was this store not able to withhold its end of the bargain, but also no one called and/or no emails/texts were sent to me to notify me of the change in advance, saving me the time and trip, or perhaps offer alternatives - this would have been a professional and yet easy fix. I seriously refuse to believe that as sophisticated as Apple may be, they have no scheduling system that indicates overload and allow employees/managers to give adequate notifications. I was also contacted by a local employee a couple of days after (didn't say if he was a manager) after I had submitted the post-service survey, and he was completely uninterested in my issue, instead, kept asking me other completely unrelated questions (If I had been greeted and made aware of extra Apple products and services). Employee seemed like he was reading a script, as he kept interrupting me and speaking very fast, sounding very much careless, and perhaps a little clueless as well. I'm not sure if this happens at this store all the time, or if it was a singularity, however, the experience and facts associated with my visit lead me to believe that this store has a poor organization system, management structure and establishing a decent rapport and follow up with their paying customers. I will not return to this location again. Be cautious if you make an appointment here. My suggestion would be to visit other Apple locations if able.

Went there to get my husbands magnetic watch band because all there others are to small for his wrist it cost us a little over 96.00 with his military discount. For two weeks it worked great then the magnetic closure stopped holding the band closed. I called the store on University Dr in Fort Worth but the call was rerouted to Apple support where Rhonda told me we could mail the Watch and band back to them to be fitted with a new band or I could take it back to where I bought it and have the band exchanged for another magnetic or one of there other bands. I told her repeatedly he didn’t want another magnetic band and there other bands were to small for him. She said my best bet was to take it back to where I bought it for an exchange. I told her I didn’t want or need an exchange but a refund and was again told to take it back to where I bought the band. So today I called to make an appointment to go back to the store I bought it at and this Apple representative who I could barely understand what they said told me to take it to Best Buy because it was closer and one of their certified locations and they could help me with this issues. So we went and Best Buy representative said they have no affiliation with Apple and could not help me. Tried calling the Apple store where I bought the watch band but once again was rerouted to Apple support where I was put on hold and after 38 minutes I hung up. We need a full refund not another magnetic band that doesn’t work or a band that’s to small but the Apple support people can’t grasp that.

Great store, great selection of Apple products, but service was a complete mess. Ordered an item online. Was notified it was ready for pick up. Went to the location and there was a line out the door. Waited patiently in line. Was finally approached and asked the reason for my visit. Once they found out my reason. I was escorted to another area of the store and forgotten about. I stood there and watched the person that was supposed to sign my item over to me skip me five times, while my item sat there in front of her. After having been there for over an hour I lost patience and stepped in front of the sixth person and asked the attendant if I could just have my item because unlike the last five people I actually know what I want, actually bought something, and just want to take it and leave. I'm not even kidding, the five people screwed around asking to see multiple items, asking questions that they could have easily figured out themselves online, and then ultimately leaving without even buying anything. Just a small suggestion. How about have prepaid items be signed over by the person who retrieved it from the back? Instead of making someone stand there for over an hour staring at said item? Probably will never go to the store again in person. And will just have it delivered. I compare a visit here to standing in line at Disney World for three hours to ride a two minute ride that ultimately sucked in the end. Oh, the Apple ear buds are pricey but awesome. A definite must have for your iPhone.

I bought an iPhone SE for $464 on June 19th and then returned it on June 20th because I did not need it. Two weeks passed and I still had not got a refund so I called customer support. Customer support said they couldn’t do anything since the purchase was made in store so I had to go back to the Apple store which is a 30 minute drive for me. I speak with one of their managers Matt Orrasco who assured me he’d contact corporate and look into the issues and contact me. Two weeks pass and now it’s been a month and no one reached out to me. I drive 30 minutes back to the Apple store and ask to speak to Matt, well Matt apparently was not there so I speak to another manager named Reed. Reed stated he would be going on vacation and would be back the following Tuesday and he’d see if his team had an answer for me. That was again two weeks ago. This time I contacted my bank to file a claim since I have a receipt proving I made the purchase and was supposed to be refunded. If you ever need help with customer support or a refund, do not go back to this Apple store or contact Apple support, they will not help you or reach back out to you with a solution. Every time I went to the Apple store no one could tell me what the issue was, only that they would contact me later. Im grateful I was not in an immediate need for the money because this is very unacceptable.

I had an iPhone that crashed. It was stuck in a boot-loop, as they put it. They put in a newer os, and then completely wiped all memory from my phone, since it still wasn't right. There were still problems, and they got me scheduled for a call from Apple. I had to ask the person I talked to, for her supervisor, who ended up scheduling another visit for me. She also said there had been no need to delete the data from my phone. I made that visit, and still ended up making a 3rd one. By then, though the battery was tested and pronounced 100%, it wouldn't charge more than 3%, and the phone wouldn't even stay on. Before I went here, it still charged. I suspect that a chip in the thing timed out, like this is all the life this phone gets. Pfffft! There were a couple other people with similar problems with their phones, too. I don't care how friendly someone acts, if they can't make an improvement on something, they should leave it alone. I will NEVER have another Apple product, of any sort. I got myself an Android, and am happy. I'd advise going to another location; nobody seemed to have the insight of exactly why it was malfunctioning, or how to effectively fix it. If someone there does, they weren't any of the ones who 'helped me.

This store is absolute garbage and the reps and management dont care if they help you or not. Ive been in this store 5 times now for the same issue. A senior adviser arraged me a replacement in store. Came in today and worked with manager Reed. He flat out refused to honor the replacemetn, and refused to even watch teh videos I have showing the issue. He refused to help me in any way. He did not care that I was unable to make a emergency call to my daughter yesterday cause my screen wouldnt repspond to touch. He just didnt want to help at all. Do yourself a favor, go to another apple store. If you do go here, if you get Reed, just leave. you will help yourself doing that more than Reed will actually help you. I have filed a former complaint on the store, and Reed and his manager for their service and lack of concern on my issue. Hopefully apple will fire them and get someone who cares and wants to help customers, because Reed and the management at this location definitely do not.

I get it, it is the holiday season and it is the Apple store. We did not have an appointment, but shopping around the area it was time to get an iPhone. First of all, having 2 lines for appointments or non appointments doesn't work if I am told that I have to wait a few more hours to actually MAKE a purchase. Second, after coming back for my time we were told to wait another hour or come back the next day to purchase. That doesn't work if I have been waiting for 2.5 Hours and then was told it would be faster to buy online. In terms of being helped, that piece of information would have been better to say during the first Initial interaction inside the store instead of making customers wait for Hours. Customers who are going to spend money know what they want and do not want to become frustrated from technicalities of making a purchase. Kudos to the guy outside Tavorice (I think that is his name) who was quality control for the line and making sure people are wearing a mask!

I assume you make an appointment with the Apple Store to get service at a specific time, right? I had an appointment at 12:00pm during my lunch time. I was met by a greeter at 11:55am then proceeded to wait over an hour for a service tech. Brought my iPhone in for a known "Apple Ghosting" issue with the X models. The tech guy looked at it for maybe 5 minutes said it will be $329 to fix. I asked the tech isn't Apple repairing this known issue for free? He told me not my model which is less than 3 years old. I told him Apple support set up this appointment to help me. The store made no attempt to fix a known defective issue. I called Apple Support back to be informed I should have bought Apple Care insurance. What a joke, Apple doesn't give a $hit about customers with defective products and "progressive obsolescence is the Apple way". It is no wonder Apple has more cash than many countries GDP, crooks!

90 minutes later and they refused to sell me in stock merchandise. I called ahead of time to see if they had an iPhone in the color I wanted. I was told “yes, it is in stock” so I went in for that reason only, but after the lengthy wait I was shown to a kiosk where I could order one online or drive to Dallas to pick up today. Nice waste of my time and gas. I felt very inconvenienced for this. To add insult to injury: I also wanted to buy a case for my iPhone also which I was also informed was in stock. They asked me if I want to pick it up today, so I said yes, then they told me I had to schedule another appointment to purchase the case and the earliest they could sell me the case was another 2 hours. I laughed at him in dismay and he seemed unphased by reaction. You have 1 job as a store - sell in stock merchandise to walk in customers that are ready to buy today. How hard is this??

Front of the store sales people always make purchasing products a pretty seamless process and super nice but the Genius Bar "help" is god awful. I went in there looking for help on two different occasions. First time they immediately blamed me for an issue that was easily fixable and also not my fault. The second time I went in looking for help they were very quick to tell me I was SOL and send me on my way (I had water damage on my phone. The screen wasnt working but the phone was still giving me haptic feedback) and I had presented a possible solution GeekSquad gave me (because GeekSquad said Apple doesn't let 3rd party people work on water damage cases) and even still they were trying to get me out of the store as fast as possible. If you can go somewhere else for hardware problems, go somewhere else. Seems like a lot of the reviews are echoing my disdain for the Genius Bar.

The store has very helpful agents who are great for customers who have little to no idea of how to buy, setup, and own a phone. My main complaint is the pricing of the products they sell. For example, they sell a screen protector for $40. Their screen protector doesn't even include other protectors. You get only one. You'd better hope you apply the single screen protector right the first time because you'll have to pay $40 again if you apply the screen protector incorrectly. You can find a pack of three or more screen protectors on an online store giant that starts with A and ends with N. [I can't type the full name because Google censors reviews with key words.] Also, phone cases are insanely expensive. Again, you can find much more reasonably priced cases at that same store giant I mentioned earlier or almost anywhere else.

BO was THE BEST!!! I don't think I have ever experienced customer service at this level for any device I have ever owned. You can tell when someone loves their job, and if you don't love your job you should not be working wherever you are employed...we all have roles to play! Usually device customer service is the worst you can get, but this was not the case at Apple University Park Village in Fort Worth. Our guy was the most kindest, energetic, fast responding, and assisting tech rep, ever! Bo was patient and understanding, and my son even loved him. All of our issues were resolved (my son's broken ipad/replacement). We were able to leave highly satisfied and I told everyone I talked to on the phone that day, how they treated us. That is how impactful Bo was. It was the BEST experience and we won't forget it, thanks Bo!

How useless!!! Went in because after 2 weeks we were still having issues with an Apple Gift card that was purchased for my daughter to use on her phone. We got the gift card on her phone just fine but then every time she tried using it, it would come back with an error message saying declined. We tried everything our last step was going into the Apple store, because they are sooooooooo busy. We were greeted at the door and told that they don't handle such problems there, that they only handle broken phones, ipads... Or if you wanted to purchase a new product. The lady that "tried" to help us downloaded a couple things on my daughter's phone and promptly sent us on our way... ***BEWARE OF THE LADY IN THE WHEELCHAIR*** **SHE'S ABSOLUTELY NO HELP AT ALL** I ended up just going and purchasing a new gift card.

If the U.S. Government had a store front, this would be it. The customer service is absolutely non existent after you make a purchase. You would think people who work for Apple and Apple having the reputation of knowing their phones inside and out would know how to activate and transfer the data over. Instead you’ll get one employee start the set up, then move on to someone else. After he’s moved on, you’ll get another employee and have to explain to that employee what just happened after that employee walked off. After you explain it, that employee will be confused, call an additional employee over who then explains exactly what you just said to that employee, that new employee then goes and grabs the previous employee you initially started out with who is then now confused as well. Three Blind Mice.

I bought something online for pick up at this location. I walked in and was greeted then once verified was told to wait at a certain table waited about 20 minutes. during my waiting noticed another gentleman walk in five minutes after I did but was serviced before me. this man was a Caucasian that had dockers and a polo shirt very white collared and myself being Hispanic having been home all day so was in just in my normal ran down stay at home mom outfit. Me and my 17-year-old daughter felt very Profiled and discriminated on based on our look Service here was horrible eventually a male worker walked up with my product in hand repeated my name handed it to me and said “here” then walked off while everyone else was greeted with a smile small talk and upsell services

absolutely one of the worst experiences ive ever had my screen was busted digitizer broken 1st rep tells me that cant be fixed we will replace phone sends me to genius bar 2nd rep o no we will HAVE to fix it and you will need to leave it cant be done same day… i live 3 hours away lady well sorry your SOL is basically what i was told… i almost tossed a iphone 14 in the street and went back to my note 20 then lucky me my wife figure's out i can pay my deductible for a new iphone and have it shipped to me i asked for the phone to be replaced numerous times in store money wasnt a issue they flat out refused to do it… ill never step foot in this poor excuse for a apple store EVER again!!! youd think what the customer wants is what the customer gets ooooo no not there

Called Apple Care and was told I had the option of mailing my phone in or getting the phone replaced at an apple store. I made an appointment and when I showed up I was told that for some reason Apple wanted to mail my phone in for repairs vs replacement. I can’t be without a phone for work and don’t feel like I should have to return to the store to return a loaner phone when mine is fixed. Apple care indicated that I could mail my phone in or take it into the store for replacement and that was unfortunate not the case. I have waisted hours of my life going to this store and on the phone with customer service. Worst service ever from the associate Steven and the Manager Reed. They do not understand the concept of customer service.

I agree with the last review about completely incompetent; rude; and self serving staff. NOTHING is their fault. They forgot to put the SIM card back in on our THRD visit there and somehow that was our fault. Absurd!!! In our second visit, the person assisting, for lack of a better term, advised us that we would have to come back the next day even though their employee had mistakenly sent us back to AT&T store the day before for an issue that ultimately could only be handled at the Apple Store. During this conversation, I finally asked to speak with a manager as this person was totally condescending and unwilling take responsibility for their mistake. Laughably, I was informed he was a manager! Yikes … never again!

Organized and strategic monitoring in place for Covid-19 safety regulations. Our temperatures were taken and we were asked about our health over the last few days. There was 2 lines going, one for tech support and one for purchasing products. Persons who'd ordered on line and only needed to pick up were ushered in slightly quicker, people who knew exactly what they wanted to purchase were next and those wanting to browse were lowest priority. Persons needing tech support were allowed in in order as persons came out. Our entire time from walk up to leaving the store was approximately 20 minutes and we were there for a purchase. Oh, there were also misting stations set up to help keep cool while waiting.

I went into the store looking for a replacement case for my iPhone 13 Pro. After sifting through the cases in stock I realized that there were none available for the iPhone 13. I confirmed this with the employee who checks everyone in. I asked if there were any cases available for my phone. Defeatedly, he said they did but that they would have to show me the list. He made no further attempt to guide me to said list or provision of next steps. So instead of walking away with the phone case and leather wallet for my iPhone, I left empty handed and redirected to the Apple website. Really a confusing moment and a failed approach to customer service on behalf of the Apple staff member.

Hell on Earth. Walked in at 10am to purchase an IPhone. “Yea we have the phone you want but I can’t sell it to you right now. I can make you an appointment for 11:30.” Come back at 11:30. “There’s a 30 minute wait for the next attendant.” 12pm attendant comes up. “Oh you need to see a product specialist. I can’t sell you an IPhone.” 12:30pm. “Hi I’m a product specialist. I can’t sell you a phone unless you know the xyz number from your AT&T account. You’ll have to go to the AT&T store.” Basically half a day wasted. I went on the Apple website and got a new phone ordered in five minutes. I thought stores sold good in exchange for money. Leave it to Apple to reinvent the concept.

I went in the store to get help on a device I have problems with knowing I have a warranty on the phone… and I feel like I was discriminated because I have tattoos on my body I am a color of race I had on a muscle shirt… a employee asked me if the 2 phones I had in my hand belonged to me… in my mind I’m thinking why wouldn’t they I respectfully responded with manners and moved along my day… I’m tired of being profiled… I may not fit in but I felt uncomfortable before I had a chance to even ask for help… I am disappointed with Apple Store I left my side of town to avoid little phone repair store to go to apple to feel unwelcome… I still went along to get repairs on my phone

Service was terrible the girl “helping” me was terribly rude I went in for a trade in and she broke my case Disassembling it and also my screen protector when I asked for a new one since she broke it she told me I’d have to purchase another one so the manager David had to get involved and he didn’t even fix the problem he gave me some little cheap plastic film that comes on the phone when you get it out of the box when his associate broke a 40$ screen protector. Then the girl had an attitude and stormed off didn’t even try to put my case back on my phone that she broke or my other phone that she disassembled

Worst customer service ever, extremely rude employees. Apple is treating people with Apple care extremely well. But giving people who don't buy it like hell to replace a defective product even when the product has less than a month. I went twice to the store and call twice to get the issue resolve without success the best situation to wait 4 to 6 weeks. I decided to return the product to Amazon since the product was less than 30 days old. I used to have all Windows products but now I have all Apple products, but to be honest waiting for Tesla Phone to change to other brand that care about me as customer.

I would give this place a zero star if I could. Terrible service and extremely disappointed. I went for my appointment and they told me to sit at genius bar. A guy named Joe came, asked me 2-3 questions and rebooted/restarted my macbook and told me that a Tech will be here in few minutes. I patiently waited for 10-15 minutes but there was no tech. I waited again for 15 minutes more and was just looking around that someone would notice and come help me but yet again NO HELP AND NO TECH for support. Please do not waste your time going to this place. Find another apple store.

Made an appointment for 7:25pm I was seated at the genius bar. A guy comes in 20 minutes after I'm seated, he is seated next too me 10 minutes after he sits down someone comes to help him mind you I've been waiting 30 minutes at this point. All i needed was to get my screen fixed on my mac book i couldnt even get an estimate when i came in at 2pm today. I could have saved a lot of time if I was given an estimate earlier. Someone finally shows up at 8:23pm. I guess my time is not important. I wasted my time to find out its gonna cost $428. I could have bought a new one.

We had an I phone brought in to be looked at on 6-25. The lady was great she told us when we come back the next day they would walk us through how to set up the phone again. We got there at 10am the next day . Told to sit at the Genius Bar. A female clerk came up to us and said here is your phone can I help you with anything else I said yeah I’m not tech savvy so I have no idea what I’m doing. She said well you call the Verizon customer service . I haven’t met anymore rude in there up to this point but she needs some customer service trying for sure.

I've been going here for years, nearly a decade and have never had a bad experience. I do try and get an appointment instead of just walking in. I realize it's impossible to determine how long a repair will take until they can look at it, so sometimes my appointment time is delayed a little, but it is worth the wait for the quality of service I receive. I believe if you treat the employees with respect, and understand the ratio of customers to employees is ten to one you're more likely to have your expectations be your reality.

Wow this place is CRAZY full of people. Well I came on a Saturday maybe that’s why but it was packed. As soon as you walk in the employees are very, very nice. They greeted us and asked if we had an appointment which I did. (Is best to schedule one or the wait can be up to an hour) I showed up 30-40 minutes before my appointment so I had to wait a little before I could check in. There’s a Starbucks right next door so I grabbed a snack and came right back. (I’m from out of town) I was very, very pleased with my experience here.

The store was crowded. They said my wait would be one and a half hours to look at my phone that was not working. My phone is less than a year old. They let me wait ninety minutes and then told me a diagnostic could be run by a phone call from my home, did I want to leave now? This was after waiting the ninety minutes. I waited for service and then someone spent less than ten minutes telling me that it all looked better now. They did not know what caused it to malfunction. I could have told myself the same thing.

My phone broke on Saturday and I had to get a new iPhone. It was ready for pick up the next day, but when I got home I decided I needed a larger phone. I made an appointment to exchange it and went back to the store. Ashley helped me and the exchange was so easy and I was able to get the larger phone the same day. She also set up my Sim card and put the screen protector on for me. She was so nice and helpful. She really went above and beyond to help me. I had a great experience at this store! Thank you, Ashley!

Walked in the door to browse and was abruptly told to wait by the door. After a wait an employee asked "who was next?" Had to wait for another employee. Finally another employee walked me over to what I was looking for like I was going to steal something. Then they handed me off to another person to pay for my purchase. That employee's CC scanner was "updating." Was mine the first purchase of the day? It's like Apple doesn't want you to buy their stuff. And when you do it just makes your life more complicated.

Went in to buy the newest iPhone but waited around for about 30-40 minutes before being checked in, after driving around for about the same amount to try and find a parking space. Very rude customers with a sense of entitlement, a few others and I tried to form som sort of a line so it was obvious who was next amidst the chaos. However, regardless of our efforts, some still walked in and instead of waiting their turn, would go to the front and pull an employee aside to try to be the next one assisted.

This is a crazy busy location. I was there to use the Genius Bar to help restore my iPad and made an appointment online before coming. I would greatly recommend making an appointment before coming to the store. The employees are very friendly and helpful but also very busy. You have the freedom to try any Apple product inside. I did while I was waiting. As busy as it is, it is not chaos-just busy. Parking at this location is packed also just so you are aware. This is a popular shopping location.

Very busy place. Service was poor the first visit. I wanted to buy a particular watch band and another accessory. Both items came out to me, and when I saw the accessory, I changed my mind and only one of the watch band. The order was canceled by the sales person, and both items were returned to the back room. My order was updated but because their computer system hadn’t returned the watch band to inventory, they couldn’t sell it to me, even though it was sitting right there.

Maybe it's just me but I usually see associates swarm people coming in to help them get started but I don't get that attention even though there were a few just chatting with each other. Maybe I don't give off the Apple "vibe". ;) I had prepurchased some equipment and just needed to pickup so I had to stand by the order pickup sign until the table attendants finally asked if I needed help. Once they took my info it only took 5-10 minutes before I got my stuff and was gone.

I was on time to my appointment, but they helped people with appointments after mine prior to helping me. When I asked for a justification as to why my computer wasn’t eligible for the battery replacement, the man said, “My best guess is….” I don’t want a guess. I want an answer. I made the man fully aware that I wanted an answer, but he still couldn’t give me one. He then proceeded to explain process of elimination, which wasn’t needed or necessary.

Not sure what the point of being vaccinated is if they are going to act like they are bigger than state regulations preventing the requirement of masks. Whatever, I knew what I wanted to buy and thought it would be a quick, in-and-out purchase. I went in wanting to purchase a watch, and I knew what I wanted. They said I’d have to make an appointment, 45 minutes from the time I walked in. I was there, ready to give them my money. What a waste of time.

We received excellent service. The entire store was crowded, but we were greeted within a few minutes. We were asked if we had an appointment, which we did not. We made an appointment, and we were told we would be contacted by text. Within 30 minutes we were notified that someone was available to help us, and we returned to the store. Thanks to Blaine we have our ipad working again. He was very knowledgeable and helpful in solving the problem.

Zero would be a much more appropriate rating. After checking in with someone who could not answer my question,, I was told to wait in a certain area. Waited a ridiculous amount of time while 6-8 employees chatted with each other or looked at their phones. In the meantime, others walked up and got help from the handful of employees actually working. Gave up and instead of exchanging will return and purchase something else, somewhere else.

So I noticed that Apple stores are all really fun to shop at but if you go stand by the genius bar, the "geniuses" sound like car salesman trying to convince you to trade in your old model, giving you nothing for it. These are customers who are more often than not, apple diehards that spend a lot of money on products and IMHO don't deserve to be treated that way. I knew what was wrong, knew it was covered and only then would I go in.

Okay, want to spend a Saturday afternoon in a busy store? Visit Apple Store-FortWorth. You're greeted at the door by an associate that will confirm your appointment and check you in. [Don't waste time as a walk-in; patrons with appointments fair much better.] Once confirmed, you're escorted to a table where you wait for an associate to discuss your phone issue. Courteous, quick, and knowledgeable associates in a busy hub Apple Store

Ashley was the best at the Genius Bar. Talked me thru a stressful iPad replacement, accurately ball-parked getting in and personally delivered and set up for me. Even the manager stepped in just to make sure I was good with the bureaucracy as there always is one at stores. They stand by each other. That store is one of the best. And I’ve been to stores in NY and Cali….nah. Hulen/University is the place to SET appts. Lol Luv them!

I was having trouble with my I-pad streaming videos from Netflix or YouTube. I was trying to trouble shoot it following the advise from their website without success. Called the Apple store Customer service and I was lucky to get the most nicer person ever. Alvin was very friendly and professional. He patiently walked me trough the problem The problem was fixed and that saved me a visit to the apple store. Thanks Alvin! Good job!

I have had nothing but the best customer experience at this Apple Store. For exaxmple, today I went in to have my cracked screen repaired. Kaitee was extremely kind, friendly, and helpful, and I had an incredible resolution to my issue in less than 25 minutes. Her positivity brightened my day! I have been an iPhone user since the very beginning, and Apple's customer service continues to be the reason why I choose their products.

Lack of care and attention to detail. Came in for a 13 pro. That’s what I checked in for that’s all I asked for. The person who ended up helping me knew this. I was in a rush for a phone replacement and trusted them to provide me what I asked for. Driving on my way out I noticed the error and had to book another appointment to go get their mistake fixed. Buyer beware they will try to make you pay more than what you ask for.

Apple made me download their new OS. Wouldn’t go through. Before I could make an appointment at the Apple store they made me spend 45 minutes on the phone to tell me that I needed to go in store. Dropped off the computer and they won’t answer the phone to get my password to update! FOR BEST USE OF THEIR PHONE SYSTEM ASK FOR BUSINESS SALES TO TALK TO AN ACTUAL PERSON! They would much rather sell to you than fix the problem.

I own a ton of Apple products, but I'm always turned off every time I go into a store. Pretty much all employees have a 'holier than thou' air to them and will assume you know absolutely nothing about their products or tech in general. Any time you go in knowing exactly what you want, employees will try to challenge and discredit whatever that is. I don't want to use eSIM! Give me my unlocked phone and let me leave lady!

Busy location with lots of customers; but the staff works well together and gets through the customers needs efficiently and helpfully. Jennifer in support was particularly helpful, she made sure that we buy something that will be of good value for us. We feel she went out of her way to make sure we are happy with our investment. Also the greeter at the door was very helpful and got us taken care of quickly.

This Apple Store is always very crowded - no matter when you go there… If you get a good and adequate consultation really depends on the staff. I went there last Tuesday and the sales consultant was not very interested in selling me anything - so, I got home without buying something. One day later (Wednesday) I went there again and had a good sales consultant - so, I finally could make my buying decision.

You make an appointment. You go to the appointment.You are then steered to a new product when you want one fixed. I do not want to be a part of the hype.Really all they need is white gloves to go with the masks. This system is broken! I have had at least three bad experiences in this apple store. Not a good place! I like apple products that is why this is bad! I hope someone is reading these reviews.

I like this onyx nail bar. It's a big place and have good drinks. All the techs are different in the way they treat you. Some are very attentive to what you want. Lady that did my nails kind of rush through it but they turned out nice. I will come back but I will do one thing at a time. Don't like 2 techs doing 2 different things I have to watch what they are doing lol! Bit I will refer them

Despite their best efforts to create an open looking space in the store, it's always crowded and thus feels very claustrophobic in there. Even if you put in a RSVP for an appointment for help, they check you in and then you wait some more for a technician to get to you... Probably not the staff's fault, likely all corporate BS. The persons working there seemed nice enough.

Made an appointment. Arrived early. Waited 30 min after my scheduled appt time for them to tell me I had to come back the next day for my phone to be repaired. Of course they used to excuse because they close in less than an hour and they’re backed up. I get it. But why make someone wait for 30 min just to have them leave to come back another day. Absolutely ridiculous

The self checkout option via the Apple Store app was intuitive and seamless. If you require a bag, just ask an Apple Store representative for one after your transaction is complete. The self checkout experience through the Apple Store app is something I would highly recommend if the store is busy and you are grabbing accessories and have already done the research.

I was helped by two employees and unfortunately was told that they did not have the item I was looking for in-stock. While waiting and looking for another Apple Store I was approached by another employee named Sierra who was able to find the product for me as well as help another customer, multitasking AND incredible guest service skills, give that girl a raise!

Excellent service! They gave me a new pair of wired earbuds because my old ones were not working properly. All I needed was to show my receipt from Walmart and they gave me a new pair within 5 minutes. They were within the 1 year manufacturer warranty. They have employees that speak Spanish if needed. (Ellos tienen empleados que hablan español si es necesario)

Went to pickup online order. Greeter asked me to go to next emp. He then asked for code and directed me to the next person. Asked again for code and asked to move to next spot. 3 emp later I now have wasted a total of 15 mins. You mean to tell me with over 25 emps working and half doing nothing but directing traffic, none of them couldn't have just grabbed it?

I don't know if it's because I'm not a caucasian but I was completely skipped over in line. And then the employee ANDREW didn't even want to help. He skipped me and when a worker tried to bring this to his attention he was upset. I literally wasted a whole hour. I'm not even an Apple person but you just ruined your chances at getting a potential new customers!

Besides the obvious annoyances with apple and their refusal to cater to its customers, I will not shop here anymore because of the egregiously greedy parking fees to park up close. No spots for expecting mothers or military vets, but if you’re spoiled and rich, you can get executive level parking. Y’all enjoy, I refuse to return to university park village.

They were helpful if I drive an hour each way to ask in person, but I can’t reach a live person on the phone. Waited 38 minutes on hold one time, 45-minutes, 14 minutes,… and each time gave up. I also wonder why every Apple brand iPhone charging cord dies in 3 months? Non-Apple cords last about 9-months… why must everyone continually buy iPhone cords???

Hate coming here. Been sitting here at the bar over 30 min. Just being ignored…. Even when I have an appointment, it takes forever for them to get to me. I’m here to pick up my iPhone they had to send to CA to get repaired (over a week ago). Turns out they couldn’t repair it after all so I waited a week for a new phone they already had in stock?

This store ruined my ENTIRE DAY! After I stood in line at 10 when they opened. I made an appointment for 11:35 and was assigned to a seat. I waited almost an hour. Never got any help. My phone is still isn’t working properly. People walking in after me were getting seen. It’s now 12:21 I missed my doctors appointment and now I am late for work.

10/10 recommend. I was helped by Andrew Castillo who is extremely knowledgeable and did excellent service. He gave me many options and while communicating with me he listened very well. He seems like he enjoys his job and working with his team. He talked to me about Apple care and trade in and explained different options that the company has.

I was greeted as soon as I walked in the door. Then seated to wait for a tech in about 1 minute the tech was there and working on my battery problem. They were out of batteries but ordered one and said I would be notified on its arrival. All in all it was an efficient and pleasant experience with professional and very friendly service

I purchased 2 phones and store was to send old ones to ATT ATT said they never received them. Apple store says they show them received but have NO TRACKING NUMBER. ATT WONT GIVE CREDIT WITHOUT TRACK NUMBER. IT MAKES NO SENSE THAT THEY KNOW IT WAS DELIVERED BUT NO TRACKING NUMBER!!!! ASKED FOR MANAGER TO CALL BUT NEVER DID!!!!

Smooth experience thanks to Rob who assisted me getting a trade in he was very professional and knew what he was talking about. However the younger black lady who tried to help me was very rude and she tried to peel off my screen almost scratching it. I don’t recall her name but thankfully they directed me in the right hands.

Hannah is amazing! Our apartment flooded and we had lost the box for our mac due to the flood. Went in needing a slip cover to protect our Mac for our move and Hannah went above and beyond and gave us a box instead! Total lifesaver AND a sweetheart. We will come back to this location just because of Hannah. Thank you Hannah!

I had a bad experience there my phone broke and I go there to have a new one and the guy over there did not move my data to the new phone because he was on a rush by his mistake and now I don't get my new phone and I didn't get my phone data ...this store is really bad and the customer is not professional at all

A year ago I purchased an iPhone 12 with Apple care+. My phone messed up so I set up an appointment for the next day and I took it in. Erick was a great help. He changed my phone out and help me transfer all my data to the new one sad thing is I still had to pay $250 even though I had insurance on the phone

Went in for AirPod pro problem with crackling/static noise, no solution but to buy new one or repair them for the cost of new ones! All for a know problem with AirPods Pro. Employees and customer service over the phone not helpful at all. Well learned my lesson don’t purchase apple trash products again!

Typical Apple store in terms of products, but what separates this one, in my opinion, is the competence of the employees. Many locations I have been to have some rather clueless folks working there which can make you want to pull your hair out. Not here. This team is both knowledgeable and personable.

Don’t count on much help here. If they can’t figure out what’s wrong with their software they just say it must be with your service provider. Even though it’s clearly the phone. Anything they can do to keep from having to replace your phone and make you buy a new one, even though it’s under warranty.

if I could give this location a -5 start rating I would. They were extremely rude and not willing to help at all. Even the manager had terrible customer service. They also lied to me and wasted three hours of my day. Would never go back to this location ever! I rather drive to the Southlake location.

This store is a lot to take in for a new customer, RED SHIRTS EVERYWHERE!! It was a nice and fast process. I was greeted by the greeter, directed to my product and representative Victoria met and assisted me. She was very kind, patient and very informative. She made my experience nice and easy!!

This Apple store is very efficient. I made an appointment to get my audio fixed. This store is always busy, however, when they are with you, they give you their full attention. They explained the process and how long it would take. I shopped while I waited then picked up my repaired phone.

Had questions and I got answers. May not have been what I wanted to hear but I got answers nonetheless. Watch was constantly pausing during workouts. Ultimately had to send it off for analysis. Reset in-store didn't resolve the issue. Factory reset and kept phone plan and still paused.

We had the best experience at this store. We had the absolute best help in every way. They are very well organized even though it seems so overwhelming when you walk in. Every single one who helped us today had the best attitude and were extremely knowledgeable. Thank you!

What i don’t like about this store is that they have only 2 people that are bilingual and when you walk in they see the way ur dress and what shoes you are wearing. Am saying because that happened to me. And the same day i helped an employee communicate with a customer.

Nothing but rude employees. They roll their eyes and are no help at all. The girl that was supposed to help me walked off and went to talk to her coworkers to laugh. I didn’t want to ask for a manager or cause a scene but they were beyond rude for no reason whatsoever.

When you sell the phone’s apple store doesn’t even have the bags to carry the phones? Is Apple so out of stock? I bough IPhone 14 Pro Max and didn’t even deserve a bag to carry and give a gift ahead to my wife for whom I bought the phone. Really poor service.

Absoultely laughably one of the worst Apple Stores that I've ever been to. Incompetence reigns from the managers to the people checking you in. Absolutely avoid at all cost. Go anywhere else in DFW other than go here - I assure you, they don't care.

My iPhone 11 ended up having a busted speaker. I called apple and told the support what my issue was they ended up setting up an appointment that day within the hour, I came in waited told them I had a reservation and they got me going with

Came in for a faulty AirPod. The team worked with me to try and replace the one which was not working, but without luck. After and hour of taking all possible steps to repair my set, and replace the faulty pod, and still no luck, additional

Not the best experience after spending my money ordering a new iPhone. When I went to pick up my order I forgot the email with QR code. The guy at door told me that I can’t have my order if I don’t have my email confirmation number or a QR

Had an appointment to pick a phone I got online , had paid for and it was a matter of picking up. Got in the building and was directed to a line where I passed the next 90 minutes looking at different store personnel hug each other , talk

Set an appointment to to have my son 5th generation iPad repaired. After waiting 10 minutes or so I was greeted by my tech. He advised me the most common issues with the charging port is built up dirt within. Therefore they took it to the

Once I sign in and got assigned to the tech that could help me with what ever problem, purchase, or questions I might have, I was asked to stand or sit in a specific area, and help would be right with me.The employees that I’ve dealt with

The worst Apple Store I have ever been ans entire apple customer. I have owned apple products since IPhone . Apple Genius worker Amanda and Ren should NOT work with customers EVER. They did not want to assist me in any way shape or form.

My 8+ required a new battery so I set up an appointment at the Genius Bar for 09 June 2021 and arrived @ 1030 as scheduled. Two hours later - 1230 - a technician approaches and tells me they had problems and the phone has to be replaced

This review is primarily for the two people that helped me with my phone and iPad. Michelle and Dane were extremely helpful and friendly. I do wish the store had some organization to it. You walk in and it’s a bit of a mad house.

You can't check in until 5 min before your appointment time. They kick you out without cell service after $500+ repairs to your device. They ignore you while in store. The store is over crowded. Try a different store if possible.

Cheyenne is fantastic!! She is super smart and lovely overall. She really knows her studf and was more than helpful in my phone purchase today. She has a very positive attitude and could multitask like crazy. THANKS CHEYENNE!!

Great service… it looks a little chaotic when you walk in, but there are so many Apple techs who help you immediately. I needed an appointment, so they did not resolve my issue, but they helped me set up an appointment.

Me and my boyfriend had went up there 2 days ago and our experience wasn’t good!!! At all. Very rude employees! We were asking for help with an item and we were ignored twice by the same person! Never going back again!

This store deserves 5 star. Excellent helping staff friendly and very attentive. Have visited more than 5 times this place Everytime same experience. Recommend this place for buying and knowing about apple products.

This store is so unorganized! No one knows who has or has not been helped. People everywhere. Like being in a human zoo! If I pay that much for a product I would hope there is much better organization!!

Awesome experience. Have popped in here multiple times over the last 10 years. The service rendered is top notch. They always seem to be able to accomodate you even when i walk in with no appointment.

scheduled an appointment and I was with a customer service representative within 2-3 minutes of arriving. They quickly diagnosed the problem with my airpods and replaced them for free. Great service!