This is my second time coming here, why? My mother said it was cleaner, better, great quality of vegetables. Most places have rotten,organic growth in the vegetables but thus Walmart is very clean. Has great employees, they are smiling, you can see them working hard with self pick up orders. They are not dozing off. They are attentive to the customers walking around. Also, they have new grocery carts!! We were so sick of other Walmart ghetto grocery carts that don't even roll, these have a new style, wider and smoother. Also, we all know Walmarts bathrooms are not well known for their cleaning but this one, I'm happy to take my little sister with down syndrome to go to this bathroom. The representative assigned to this did a great job cleaning and maintaining. We also know self check out is a pain in everyone existence...since this Walmart has so many good qualities I didn't even care do do self check out. I'll help maintain the quality of this Walmart if it makes all other employees life's a little easier. That said, their self check outs are upgraded, I like their new double space section to put the bagged items that you already scanned. Very good material. I also like how spacious it is and we are not in each other's throats, spaces. I'm loving that they have more opened as oppose to other stores who have 2 sections but only 2 working. That just doesn't work. Great job!! I have 1 like 5min from my house but I rather travel 15 more minutes to this location from now on. Great job Management! Great job staff!

I've been a long time shopper of this location and am so tired of everything about this store that I am willing to go out of my way to go to a different Walmart just to have a decent shopping experience. The store is always dirty, cluttered, things are always out of stock and things have been moved around so much recently that it now takes me far longer to shop as I have to wander back and forth to find all the things I need. While I've had a good experience with some employees, most are rude and walk directly in front of customers without saying "excuse me" or even acknowledging them, and if you are in their way while they are trying to "stock" they become more rude and unhelpful. When is the deli actually open? I never know, because I've been there as early as 7:30pm and was told they were closed, and if I do manage to get in line for the deli I always have to wait 15+ minutes to be helped because the employees who work there are too busy doing other things to help the customers. I realize the recent renovation is to blame for some of this, but I've been through that transition with other Walmarts and it was nowhere near as dirty, disorganized and inconvenient as this location. Management should be ashamed that this store is run so poorly!

The store is not organized well. Things are hard to find. I had to ask workers where things were located. Luckily, it was grocery restocking hour (hence the 3 stars) on the food isles so employees were all around but most of the time I have to search for someone and that is the reason why I usually shop elsewhere. Wal-Mart does have better pricing than Kroger (for example) but sometimes it's not worth the .50 cent savings. I had coupons for a $1.00 off and the price for the Atkins shakes are $5.49 for a quantity of 6 at Wal-Mart, as opposed to Kroger $6.99 for a quantity of 4. That is a great savings but I did have to visit 2 different Wal-Mart stores to find the flavor I was looking for. Wal-Mart does not stock more than a few items of certain products on their shelves. Example: Cafe caramel Atkins shakes and Sunbelt granola bars, (which you would think you'd find in the granola bar isle, right?)Not, they are located in the bread isle with only 3 boxes on the shelf and like I said; It's impossible to find out if there is additional stock in the back; employees are hard to locate and if by some miracle you do, they are usually not helpful.

I went to Walmart in seen them delivered eggs That was broke, I told customers service and the respond was ok. I’ll get someone but the employee never return to the phone as I waited there to complain. I suggest putting tape, wrapping it, idk but that way common sense will let buyers know the associate was responsible enough to pick good items, was properly wrapped so it got damaged on the way so y’all have no responsibility for it. I’ve never bought eggs to get delivered, won’t do it again. Other than that I’ve never had a problem with deliveries and I use the membership for it a lot. Not that I was been lazy but this service was offer to the public. HALF of the eggs in the carton were cracked or broken. Now, a couple I could look past it, but half? I have no idea when they were crushed but I can assure you it was not me who did it. Walmart owes me some money back or some eggs. The picture was taken AFTER I turned the eggs over. They were all broken on the bottom. I used the missing one for breakfast.

Went into this location 2 days ago to exchange some diapers I had just received from my baby shower for a different brand/size. I'm 38 weeks pregnant and have my 2 year old with me.. customer service tells me I can't get a store credit that I have to just get the diapers I wanted. So I did my shopping, got the diapers, rang myself up then went back to customer service for the diaper exchange only to be told you can only exchange sizes not brands. By this point, I had been there over an hour, stood in 3 lines and was frustrated. So I ask if someone could please go grab me the correct size then in the particular brand I was returning. The cashier was put off and sent someone else to get them, only to find out they were out of stock. So instead of just exchanging the diapers I had brought up and letting me pay a price difference she just said "sorry" and sent me on my way. I went to target and made the exchange NO problem and spent an additional $200. I will not be returning to Walmart.

Horrible horrible customer service specially at night the employees kick you out the store at night it doesn’t matter if you have an emergency late at night. I came to the store before closing and my wife had to use the restroom after paying for the items but she told me that she was not feeling well and that she needed a pregnancy test and I run back to get one and one of the employees starting screaming at me telling me that already paid and the store was closed still being inside the store with other customers that were still paying for their items the employee did not let me go back screaming and furious because of that even though I told her that I just needed a minute for an emergency she did not care at all. We are the customer and we did not do anything wrong and have an emergency you shouldn’t treat your customers like that there is always an issue with this store the only store that so far has treated us like that. It has horrible customer service horrible..

I love Walmart! I haven't been to this location in years but I went there today and it has changed so much!!! No cashier's, only self checkout which is fine but I was shocked lol. There was several employees standing by in case they are needed. They now have a Claire's inside, not sure for how long but very nice! Organized, clean and the displays just look great!! Self checkout was not bad but the only thing I didn't like was every time I put a quarter in it would confirm that I just put 1 quarter in which kinda slowed the process down. But overall the whole store was great and everything was where it was supposed to be and employees were very nice and professional. I would recommend going to this location, I don't live in Keller anymore but if I'm over there I would go back

Out of so many items. No customer service. Why would you pay your employees to stand around watching us check ourselves out and bag our own groceries? What is accomplished? The only thing they're doing is having personal conversations about which other employees they think are cute. It's insulting! The only actual interaction I had with a Wal-Mart employee was when the lady getting items for other customers' online shopping. And that consisted entirely of her huffing, puffing, sighing and rolling her eyes because I was apparently taking too long choosing which cereal I wanted and I was in her way. It's like Wal-Mart has gone beyond no customer service and become anti-customer service and we're only there to annoy the employees. Will not be going back anytime soon!

This Walmart is the worst. Go to either the Neighborhood Walmart half a mile down the road at Beach and Heritage Trace or go to the Supercenter on Golden Triangle. I was supposed to have an InHome delivery today and instead of following the delivery instructions, the driver just turned around and returned my order to the store. The delivery instructions weren't hard, just text me when you get here so I can buzz you in. Then I tried to call the store for over an hour and could not get a single person on the operator line or the Pickup and Delivery line to answer the phone. A couple of times I heard someone pickup the phone and then immediately hang it up. Great Customer Service Walmart. I am instead going to do my delivery from Kroger.

I only go to this Wal-Mart because of how close it is to my home. I actually had a worker accuse me of stealing at the self-checkout. $250+ in groceries and she accused me of stealing a $17 item, as if that would have made a difference in how much I spent. I showed her my receipt with the item in question on the top 5 items because I ring up ALL unbagged Items first. She basically called me a liar. After having to PROVE everything was paid for, I left. I was so upset when I got home, I was shaking and crying. If these people want to accuse customers of stealing, they need to get their facts straight and KNOW what they are talking about. Awful, awful, awful experience. 2 stars ONLY because there are a few good employees.

I just wanna say Mary at the vision center has extraordinary customer service. She went above and beyond to help all my needs and just really put the client first. I was trying to refill my contact prescription with another Walmart location off of beach and they need training from this store. This store deserves a great reward and they need to know that they stand out from other Walmarts just by simply providing great customer service and speaking with the client and not hanging up the phone in the middle of a sentence like the other store did. Mary you are awesome!! Keep doing what you’re doing!! I have changed my local Walmart store because of your excellent service!!!

Very rude employees. Nobody was attending their fabric section. I asked two employees already and waited half and hour. They just told me that they would call somebody but nobody showed up. They very ruse that I had not finished asked my question and they just cut me off. Looks like they didn’t want to be there. I called their line and the one who answered it just picked up the phone and did not even talked to me and I heard them talking. Sounds like she just picked up the phone and put it on the desk so nobody could call her again. I called the number again and the line was busy. I did nit know how the manager of this store trained his workers.

Incompetent employees. Lady tried to tell me I couldn’t pour some of the peaches in a different bag even though they are priced by the pound. Pretty sure I don’t have to buy 5 pounds of peaches if I don’t want to. She really sat there and argued with me for 10 minutes about it. I can’t ever find an employee when I actually need one but sure enough they will be there to harass you when you are minding your business. They can’t open any registers because they are too busy with the peaches task force apparently. I mean seriously, you would’ve thought this woman’s paycheck depended on guarding these peaches. Insanity lolll

Would give zero stars if possible. Judy and jimmy are some of the rudest employees I’ve met. I asked jimmy since store just opened if he worked in electronics and he goes would I be standing back here if I didn’t? Really? So when Judy came to help me she didn’t want to be bothered either. Was trying to show her something on app I was looking for it said they have in stock and wouldn’t look at what I was showing her. Was very uninterested in my question. All she could do is go oh we don’t have it. How would you know you haven’t physically looked. What a trash wal mart

In the morning, after my appointment, I went a first Walmart neighborhood where the blackout was. Then, I drove and thought another Walmart is there soon, however, I already passed that where I missed. So, I kept on driving and looking for Walmart until I found... here. But, after finishing shopping shortly, I drove and saw the same hospital where I passed, that meant I was here before. Anyway, about this store,... it's nice to shop. But I had a time to go home. Because I had been driving around the city by looking for Walmart.

I feel they need to finish their replanogramization or re-organization of the store because it is almost impossible to find the essential items that have always been known to be in the exact locations of the stores nationally. There are pallets full of product in the aisles making it difficult for one to navigate through and around this store. They seem to be working diligently to amend these slight hindrances and I'm sure given a few months time they will have the store in tip-top condition.

All under one roof, and the 24/7 go-to place. Always stocked well. The newly added self checkouts are good and saves time. Long wait times are check out at any time. But tough to find any help in any department. I literally had to go 5 times to the store to cancel an online purchase, since I couldn't get any help. Need to be careful with picking the produce, have had rotten fruits in bulk several times. Overall, product range, location proximity and hours makes me go here again.

Good selection, helpful employees. I had an issue with a coffee maker in a badly damaged box. I asked a young man if I could get it discounted. He walked with me to a line with a short wait, spoke with the cashier about the matter & went back to his work. The cashier & her (really cute) trainee smiled at me throughout the entire transaction, gave me a satisfactory discount, & I left a happy camper. Oh, yeah... The coffee maker works "as advertised"!

Someone please tell me why ALL the food products I picked up yesterday through grocery pickup are expired and the one frozen food item that typically has a long shelf life expires in less than a month. Now I get to go back, return everything and shop for it all again. So much for saving time and having breakfast this morning for myself. Won’t shop here again. Teach your employees to rotate items and quit giving people expired food.

Kay in the Vision Center was amazing!!!! She’s SO FUNNY, FRIENDLY, and HELPFUL!!!! She was able to assist me with my family and she has the patience of a saint! We changed our mind about something and it caused her to have to rewrite the whole prescription, but she remained in great spirits with contagious laughter!!! I would recommend that you visit this vision center and ASK FOR KAY!!!!! THANKS KAYYYYY!!!!!!

This is our Walmart to go! We love it! They restock the products pretty fast and I have almost always found what I was looking for! They have a great selection of products and prices are not bad!! All staff are super friendly and helpful and there are lots of self checkout machines!! The best part is the pickup kiosk, it literally took me less than a minute to get my item! That’s just freaky fast! Love it l!!!

I go here all the time. Wal-Mart is too big to earn 5 stars. Sorry. 4 stars may be unreachable too. I give this one 3 stars in general, but they recently replaced ALL of the carts. The new carts roll like they are on butter, not making a sound. That makes this Wal-Mart a destination unlike any other shopping center, and I recommend everyone experience it. Everything on the shelves looks better. Really!

Finally after so long I got a PlayStation 5 went shopping last night a guy in electronics asked if I needed help? Me joking I go if u got a PS5? Then yes. He said yes we do have some in stock,I didn’t have cash on me at the time but today at 8am I went back up there and got that PlayStation 5, thanks Walmart employee. It’s one of the greatest gift ever known to Man!

This store is dirty, the employees are rude and the fact that it's almost 100% self check all of a sudden makes me not wanna shop here even more!!! I DONT WORK FOR WALMART SO STOP MAKING ME CHECK MY OWN GROCERIES. I don't get paid to stand there doing the work of the employees and not even get compensated for doing it! There should be a discount for doing the work.

I just left your store and what bothered me was while bring checked out the cashier at register 27 was on her phone. I watched her on her phone while checking other's out before me. And while checking me out as well. Do better Walmart this unprofessional, and rude to your customer's. 05/23/23 21:28:42. This is not the first time I've experienced this at your store.

DO NOT buy a phone from the Premium contractors at Walmart. Their WARP data system and customer services are deplorable. We spent 6 hours (from 12:30 pm to 6:30 pm) trying to upgrade our phones and we were still billed incorrectly. Their system is the worst and I DO NOT RECOMMEND it, however, the managers at Walmart were extremely courteous and helpful.

One of the worse Walmart in the country. Very bad Customer Service. We bought three days ago a mouse Logitech. They say it doesn’t match serial number I said we bought it here they say we can’t refund to your card we can give you gift card. We accept it but it didn’t work at cashier. I wish they will hire more professional people. Shame on Walmart.

No help no cashier's. No produce and the produce that they have is icky going bad. The ails aren't organized shelves aren't stocked properly. You should get paid for checking yourself out, at least to they should give the passwords to the registers,so that they dont get interrupted while standing around talking about life to the other employees.

this is the most unpleasant thing that I have ever had to go through, how people can be so insensitive, I go to Walmart with my 1-month-old baby and he starts to cry and then I go to the Mother's Room that they have to breastfeed my child and when I enter I I meet this. employees leaving garbage and using it as a break room. they are so gross.

This Walmart supercenter is okay except for the long lines every time you go into place and sometimes even the illiterate people that work there they just want to pass the buck and send you on your way to somebody else if it wasn't for the supplies that I knew that I needed and I knew where they were at I would never go to this place.

Too busy. Let me say this nicely, some employees, not all, are overworked, or need an attitude adjustment. It's Sunday night and they have a lot of empty shelves, so our bottled water was sold out. Only a few 1% milk left near expiration. Some prices are higher than Kroger, like chicken. FYI: Three stars was a generous rating.

So now you have to go into a corral of self serve & full service cash registers , I think the idea was to have more eyes on people,but the help are all bunched up like high schoolers before class , this has been the case the three times I’ve been here… doesn’t bother me except when I need to be ID for cough meds or paint.

I like this location but the staff are horrible. One time I even saw a manager yelling at an employee in front of me. Also the biggest downside to this Walmart is everyone is treated like a thief and customer service is the same treatment if not worse. Definitely needs an overhaul from corporate or something.

Only reason why I’m giving this place a one is look at this how freaking embarrassing and what else are they selling spoiled and or rotten or expired really Walmart really? This is straight disgusting not to mentioned the multiple out dated food and product in your other areas. Check your expiration dates.

Grocery Pickup with 16 stalls is irregularly understaffed especially on some weekends of all days (hopefully that changes), but no fault of employees; they move fast, work hard, personable and courteous. This location of many surrounding Walmart locations seems to have the least substitutions.

Judge me! Lower prices on almost everything, LOVE the “Scan & Pay”. However, I did stop the pick ups bc more times than not my order was missing items, or I’d have wrong items…I waited longer & longer. People next to me would come & go. Last time I was there waiting for almost 30 minutes!!

I am 74 years old and have shopped at Walmarts all over the United States. I have NEVER been in a cleaner, more organized, nicer, well stocked WalMart than the one on 8520 N. Beach in Ft. Worth, TX. I wish it was closer to my home because I would shop there more often. 5 Stars!!!!!!!!!

The outside pick up area is always full with people who park and go inside to shop or people hanging out. Either there employees taking up parking or a group that is always there on Saturdays can't tell If there employee's on brake or meeting up for other reasons but seems suspicious.

This particular Walmart is laid out backwards from most others. Walking to the front door the pharmacy is to the right and the groceries to the left. We found everything we were looking for fairly easy. There were more cashiers than some other Walmarts. I don't like self checkout

The manager the front desk was not helpful. And it appear there were 3 different managers that we talked to none were helpful and I don't believe all were managers. I situation was handled poorly and talking a lot among themselves before the new person came to talk.

If I can give it a zero I would have did oil change and to realize they drain my oil but didn’t put any back blew out my motor and to find out I’m not the only one and they wanna say they can’t do any Anyone have this problem any suggestions!!!!

This location is very well stocked. Employees I interacted with were friendly, including my cashier. Tip: ALWAYS check your app for the price of each item. I've had instances where the price is different at the register than the labeled price.

Tried returning an item bought Jan. 24, 2023 and went to customer service, associate was having trouble trying to return it, so manager customer service came to help named Kristi I believe and said she couldn’t help me because I only had 14

Biggest one.. "I absolutely love this supermarket! The selection is always top-notch, with a wide range of products to choose from. The prices are competitive and the store is always well-stocked. The staff are friendly and helpful, always

You can never reach out to an operator in this location in bad weather days. I called the store to check if the customer service center was open but they never answered the phone call. I understand if it happens once or twice but over the

This north beach street location is just awful, they never answered the phones and when they do they let it ring and then they don’t answer when they pick up and then they hang up on you, it has happened multiple times to both me and my

I recently had a wonderful shopping experience at Walmart, and I wanted to share my positive encounter with an outstanding employee named Zahin. He went above and beyond to assist me with my shopping needs. He was not only knowledgeable

This is one of the nicer walmart stores I've been in. Good assortment of groceries and apparel. They had a bunch of men's clothes marked down, so lots of good deals available. No wait at the checkout line. Good experience here overall.

I usually despise going to Wal-Mart but this trip was very nice. The employees were present, the store was clean, and we found almost everything we needed. We will be coming back again when we need to stock up on house hold goods.

Pickup order has taken over an hour. They texted @ 6:50pm and order was ready, we pulled in to stall and checked in at 7:00pm. Still don't have our order at 8:15pm. What a waste of time. Please staff your stores better.

Not enough cashier stands at night and self checkout should be open at night. People have have one or two items mostly at night and it will be way quicker to have self check out open. Look how long these lines are.

Didn't like rearrangement of store i.e. pet food moved to the farthest back corner. Hard to navigate thru clothes section without knocking clothes off racks. Cheaper materials used on their tanks and t-shirts.

This place is huge. Loved the cleanliness and brightness of the store. Great selection of fruits and vegetables. A tremendous meat department. Wow! Gonna have to make another trip to see the entire store.

Rude people work here they hung up in my face for literally no reason bad customer service they need to rlly fire or suspend the ppl that give bad customer service if you don’t want to come to work quite.

Employees are so rude, including managers. Product quality is terrible from food to electronics. The people who work here do not take care of their items, or take any pride in the place that they work.

Have nicknamed this place double death. I think that says it all. Has gotten a bit better but the y never seem to have anyone that’s working there that can answer the questions you have.

Everything in one place, don't go during peaks times and things are better. It's Walmart if you complain, shop somewhere else. Clientele changing in this store. Still Walmart easy.

Employee use and make the family restroom and nursing/moms room dirty! They stay inside there to avoid working I say this cause every time i come to this Walmart i see it!

I love this store, it's clean and organized but for some reason they have started closing most of the checkout stands, so I'm going to start going somewhere else to shop

Don't have customers do all the work, without lowering the prices for self checkout, with attitudes from employees, and then ask for a review. 1 is too high for you

The worst! I’ve been sitting my car for almost an hour waiting for grocery pick up along with 30+ other cars. Never again at this location or during the 7pm hour.

I am waiting for pick up my order since half hour. Nobody dropped it. Call 3 times still said working in it. Supposed to be picked up yesterday but not ready yet.

Not as clean as it used to be and the variety of veggies and fruits seem less. The store offers everything needed for home and car with lower prices than most.

I forgot my wallet. The young girl held my things until I came back so I only had to walk back up to self check out and pay. She was very helpful.

Walmart has gone downhill. Isles cover3d with stuff everywhere. They can't hardly get by people. It's more like a cluttered flea market to me.

Like shopping at Walmart as so many different things are available. This one is better organized than some so it was a pleasure to be here

One thing u love about Walmart, you early can walk oneself around. Everything is where the home Walmart is. But this had Everything.

I like this wal-mart best, it is close to home and pretty much know where everything is and all the employees there are real nice.

I drop my wallet at counter some where . They lucky they found it. I get my wallet back. At the costumers service. Thank you guys

After upgrading carts and flooring inside this store is way better than it was. Also, reorganized all items inside the store.

This Walmart is so much better than it used to be. It looks drastically better since it has been remodeled. Very impressive.

Sold me a broken ps5 controller and wouldn’t even give me store credit because we lost the receipt. I’ll shop at Kroger.

Went in to get a bag of bagels, I found 4 bags with mold on them , nothing was stocked , what a poor managed place

Always clean always nice I've applied for Walmart's I hope they get back with me Thomas Martinez fort Worth Texas

The employees are good and friendly and especially Yamil Santiago does an excellent job of helping his customers.

It was clean but because everything was locked behind glass doors, made me worry about the neighborhood.

Regular Walmart. In this case I did an exchange for sodastream. It went great. Great customer service

They have everything every time I come its fully stocked great selection of Halloween/Holiday items?

Worst customer service ever ! I waited 2 hours to pickup mobile order. And still I’m waiting

The register in the garden center was closed. I was able to check out at sporting goods.

Our checkout person, Teresa, is always very polite and hospitable!! She is the best°

Great location, and my new go-to to avoid the 114 Roanoke location and construction

Great place. Easy to find things and associates are really helpful and friendly

Helpful staff able to help point me where the item was that I was looking for.

Affordable retail store with wholesale price compare to other retail stores.

Great place everything you need and more Great big screen tvs for sale

They have everything I needed. The store was clean and week organized.

Great service inside or pickup. Love this Walmart …

Nice store but very hard to find someone to help you

Great store!! Good in-stock clean too.