Well not sure where to start. We got a van from Kingston Ontario. It has been plagued with problems since we got it. First the deal was done but took almost a month to receive the van. Kept getting excuses. Only to find out the van was coming from Quebec. They sold a van that wasn’t even registered in Ontario to us. Then we finally received the van after the financial company took the first payment out. So problems with the van first the brakes were grabbing and had problems with the steering wheel controls. They did fix that due to that was safety issues. Now the transmission isn’t shifting properly took it into dodge to get fluid level checked. Fluid is where it should be. But is burnt according to the dodge tech. My wife had to call bomb the sales man Brian because we first sent a text about the issue. He said he would talk to management. But no response back from him. The van only has 118000 km on it the fluid shouldn’t be burnt. So once again we are calling and texting and sending emails. Now we are not getting any response. I will be posting every day until we get this resolved. We have had the van under 30 days. This is a response to your response. We have tried calling and emails and text messages. Nothing was checked by your shop about transmission. The only thing checked was the brakes. If your mechanic would have check the transmission he would have noticed the burnt transmission fluid. I will be taking it in to dodge and have the ecm down loaded also have the transmission fluid changed and look for metal fragments on the magnet in the transmission pan. It didn’t have to go this way if you would have returned calls. I did send you guys a email giving you 24 hours to respond before I would do this.

I had an incredible experience going through Approval Genie for my new vehicle purchase! Andrea was my sales lady and she was a pleasure to talk to and she was able to assist me with all my needs/wants when finding the vehicle I was wanting. I traded in a 2013 Ford Escape for a 2020 KIA Sportage and thank Andrea for her hard work in all that she was able to do for me! Thanks again and again! :)

I would like to thank Bryan Wood at Approval Genie in Kingston for getting me into a 7 passenger 2020 Mitsubishi Outlander ! He went above and beyond for my family and just when I thought it was gunna go no where he got it done! I highly recommend him when you go buy a car he is fantastic at what he does and it was all so quick and in timely manner ! Thank you so much Bryan!

I had the pleasure of dealing with Dylan and Leo and they by far hands down have the best interest in making the customer very happy and have your best interests at hand. They go above and beyond to satisfy the customers. I highly recommend stopping in to see them or fill out online and see what they can do for you. I was amazed and definitely would go back in the future.

amazing customer service and amazing people to work with. lots of smiles and are willing to work with anyone and help anyone in anyway possible. served coffee the hole nine yards. I strongly recommend anyone. that is looking for a vehicle to suit there needs there willing to work with you if your willing to work with them. give it a go.

I Walked into the office in Kingston On. sat with Dylon and went over the contract with him. He was quick to get me in another vehicle, and even offered to do the detailing in a couple of weeks cos I am supper busy but impatient. Thanks Approval Genie for having such an incredible person within your company like Dylon.

I had the pleasure of working with Ben at the Kingston location. He was able to get me an amazing approval rate. I was driving a car at a really high interest rate, he was able to bring the Interest rate down by 10% with my trade in and got me in a newer car with better features. I highly recommend approval genie

I have been working with approval genie for just over a week and the representative I had was amazing worked so hard ro get me an approval Andrew was absolutely amazing he hasn't stopped working on my approval since the day he started with it just absolutely amazing would highly recommend working with him

Buying my first car was nerve racking but thanks to the help of assistant manager Dylon Phillips it went smoother than I could have ever imagined. Unlike other places I have been, Dylon made me feel comfortable and confident about my purchase. I would recommend Dylon to anyone looking for a car.

I had the best experience with Genie Kingston. They matched me up with the perfect car that I love so much. They are so nice to deal with. I recommend them to everyone, They are so patient kind understanding group of people., Go get a car from them, they are the best in Kingston.

Highly recommend getting a car from Approval Genie , Ben Haggerty was so fast and so efficient helping me find my vehicle and giving me the best price for my trade in. If you’re looking for help finding a new car and someone who meets all your needs definitely ask for Ben !

Easiest company to work with. My credit is awful and Dylon at the Kingston location got it done for me and kept his word the whole way through. I never felt pressured through the whole situation! Nothing but amazing things to say about them. Will definitely be back.

Guys if you're looking for a vehicle please go to approval genie, they are amazing. Our salesman, Dylan Preston was wonderful to work with. He got us what we wanted and stayed within our budget. Highly recommend these guys So excited to have good wheels again

Ben Haggerty sold me my car. He made is very easy and everything was done within a couple of hours, right down to the finances. Ben was awesome, friendly, respectful and reliable. I would definitely send my family and friends to Ben for their next vehicle.

Meg Leclair and the rest of the team here are amazing! They went above and beyond to help us get a new car. I was not an easy customer to deal with but they were very patient and accommodating. I definitely recommend them …

These guys are amazing. At the Kingston location I dealt with dylon. He was fantastic. The front desk lady was just as awesome( sorry forgot her name) I would recommend coming to see these guys for any of your car needs.

I honestly thought I would never get into a vehicle. I got in touch with Dylon at Approval Genie in Kingston Ontario and within a day approved! Cannot wait to start driving my Santa Fe!! Thank you Dylon!

We had the pleasure of working with Bryan whome went above and beyond to help us get the car we wanted. Would definitely recommend for anyone looking to purchase a vehicle. They won't do you wrong!

Had the pleasure of working with Dylon Phillips . He went over and beyond to make sure our family had a safe and reliable car to drive . Looking forward to doing service with approval Genie again.

I reached out to Dylan Preston as I was recommended him. I had a great experience as he worked with me being on the road with work and stayed right within budget. Thanks again Dylan, Tyler

Bryan wood helped us and did everything he could to get my wife the vehicle she wanted if there was away to give more then 5 stars we would thank you Bryan we love the vehicle

Dylan was absolutely amazing getting me into new vehicles in 4 days. Super helpful and understanding. 100% recommend you contact Dylan if you are looking for a newer vehicle

Super friendly and helpful service, as a first time buyer it felt nearly effortless, would definitely recommend their services to anyone in the market for a vehicle!

What an amazing dealership. I worked with Dylon P. What an amazing experience! He went above and beyond my expectations! This is the place to go in kingston!

They were super great got me a great deal for the situation and helped me get on my feet. I would would definitely recommend approval genie to anyone

Dylan was awesome went above and beyond to get me the vehicle I was looking for great service will send my friends when looking for a vehicle

This is my first experience getting a car and I want to say Dylan from Approval Genie in Kingston helped me out so much! Five stars …

Zach is Very professional, very knowledgeable, friendly highly recommend great service who goes the extra mile to please people

Dylon got us into a new car which we love! Great family vehicle that’s reliable and I’m not worried about getting to work!

Pretty well left me stranded after saddling me in a car that was not what I was looking for. Go elsewhere

Great folks. Worked with my beyond garbage credit to at least get me in something newer than my 97 jeep.

GREAT experience, Dylon helped get me back on the road with a beautiful car. Could not be happier!

I love these people!!! Thank you so much for getting my family the car we needed!

Easy to deal with. No nonsense. Would recommend for fair fast wheels!

They are amazing and make it easy to get into a great vehicle

Good service. Needed a car quick and got what I asked for

Great customer service, Fast and easy to deal with.

Thanks to Dylan in Kingston for the great service

Zack is a good person he worked good.