I entered the store in Westfield Parramatta today and picked up a formal shoe that I liked and wished to try as I was a serious buyer and was looking for the best to buy. The female staff,/lady in the store approached me and said these are PREMIUM range and EXPENSIVE as it's CALF LEATHER and asked me to look at other shoes in the wall that she said are LOW RANGES without even asking me what my budget is OR if I want to buy a CHEAP shoe. Is that not a direct insult of a customer? Come on !! a pair of shoes that was priced less than $500 was termed as expensive to me and the indication was that I should not look at them because I don't have money to buy them?? Ohh please Mr. Aquila Management, I guarantee that I would have bought that pair of shoes if I had tried and liked them and if the lady would have smiled and helped me to trying them. I bought a pair of shoes from Versace today and I didn't find them expensive and I would like the female staff in your store to know this please!

Spent $179 buying the boots. Wasn’t sure about the brown color so I asked the gentleman if I don’t like the color later , can I exchange ? He said yes if I walk on the concrete road and not damaged the shoes. I bought it on Saturday, then Sunday I wear it to the Sydney CBD and I think I prefer black. So I called on Monday to ask if I can exchange to black. They told me they don’t have black in my size in stock and they they have to order for me. So I waited for another week, then finally they called and told me to come exchange. I happily went there on another Saturday afternoon, then the guy told me the shoes I wore is not in “ original conditions” so he can’t exchange for me. Well, I wore it one day only and now it’s not in “ original conditions”. What a waste of money and time ! Won’t recommend!

Wanted to post this review to acknowledge great customer service by Parvin at the Aquila Westfield Parra store. I was off to the shoe which was out of stock everywhere except for possibly one last pair at Parra. Took help from the Sydney City store to locate that pair and block it away (looks like the shop phone at Parra wasn’t functional or had issues). At the Parra store Parvin greeted advised me she had the pair (indeed last one) in stock and saved it for me. Even though I had made up my mind I was buying it she still took the time to explain the cleaning instructions and general care, as this was a delicate finish (patent leather). She then took the time picking out a matching belt (and shortening it to the right size, on the spot). Happy with the service. Thank you Parvin & Aquila.

Worst service ever. They are rude to other customers as well and are not friendly at all. I was doing an exchange from yesterday’s purchase as the shoes had thread sticking out in odd places but I honestly do not understand how this franchise is still open with staff like this. I used to always buy shoes for my husband from this brand - but this will be the last time I will be buying them. The pair I exchanged it to are not in the most perfect condition either. Management definitely does not think customer service is a high priority nor thinks it’s the way to keep regular customers.

I purchase a Shoe size they didn't have in stock, I ask, where is it coming from, just in case I can go to that store and pick it up myself. Need the shoes by Thursday. The warehouse! Called today at 10 am and 11, no answer, I leave a message. I call at 2pm, George answers, finds out the shoes have not come in, organises them from another store, I pick them up and all is good. The young lady that took my money on Sunday needs a lesson in customer service and product knowledge. Three stars for George, Zero for the girl.

10/10 Service. Hulya has helped me on many occasions, and is always very helpful and friendly, providing exceptional service and goes above and beyond for you. Aquila always have the best shoes in the business and is my go to when i need formal and dress shoes.

Honestly, was a great service, the manager really helped pick a good shoe for me and went through a lot of trouble to help out and make sure I got the best shoe that suited me. ended up getting 2 pairs because it was just perfect for me. 100% recommend.

Hulya is an irreplaceable asset to any sales team, this is unequivocal to anyone who knows about customer service and sales.

Good service, Aquila shoes look great when new, after one month, They fall apart and look terrible Rubbish.

Great service, honestly it's the only brand of dress shoes I wear.