Been coming here for years for the odd bit of help with several bikes I own, but no more. I'm reluctant to down-review local independent businesses but the service and attitude is really not up to scratch or what you'd expect of a local independent business. One of the staff members is extremely hard work, always prickly, but I prioritised convenience and supporting locals. I don't want to have to manage your staff's emotions when making general enquiries or even asking politely for a rough estimate on when you will get to the work that I had booked in. I get times are busy but it was like this before pandemic. Other staff are great. Tipping point for me was being charged for di2 firmware update that I could literally have done in 5 mins at home if I had known you were expecting me to pay for the effort involved in plugging it in and installing an update. It's on the price list on your website but 1) it wasn't discussed at drop off, 2) di2 comes with the interface to do this at home and has for years - maybe 5 years ago when they didn't come with the bike/groupset this fee made more sense, but I am sure you are aware everyone has the interfaces at home now, but 3) the attitude I received when I simply asked what the charge was has really put me off. Sorry guys but you really need to work on your customer service game.

Bought a bike over the phone as I had moved out of the area. Gave me a great price, I was a previous customer. Travelled 2 hours to get to shop and arrived early by an hour. The owner saw me loomimg outside and came and greeted me. Let me in and we finalised the deal well before the official opening time. This was good old fashioned customer service and memories of hanging out near my lbs looking at mongoose bmx bikes and talking to the shop came flooding back The impressive part was what a kind genuine sincere gentleman he was. I was even offered tea or coffee as it was a cold miserable day. He was a pleasure to talk to, and I could've kept talking to him all day, but unfortunately I was keen to get back out of Sydney and was required back home. I would have no hesitation in sincerely recommending this place to anyone. I truly believe that this is one of the last few places that offers good old fashioned service of a bygone time. I wish the shop all the best from one very happy satisfied customer. Thanks

I use to get my bike repaired/serviced at Ashfield Cycles a while ago and was always happy with their service but stopped riding for a number of years. Recently I got back into biking and put in a bike for a rear gear service. The guys at the shop are very helpful and knowledgeable. They suggested to fix what was needed and not trying to push any additional services onto you. The price was very reasonable, it was done quickly and the gears now changes perfectly. Then I got a big surprise at home when I realised they had also adjusted my brakes (which had very stretched cables) without even mentioning it to me when I picked up the bike. I called them to confirm and John said he noticed the brake cables were way out and he just fixed them for me. As I was planning to get the tools out tonight to fix the brakes, they have saved me a good hour of adjustment time. That is service over and above for you! I know where I'll be going to get my bikes serviced from now on. I highly recommend these guys!

These guys, are hands down, the best bike shop that I've ever visited. I've serviced/repaired my bike here three times now and they've always been well priced and go the extra mile. Some examples: 1. I took my bike in with a broken spoke, they not only repaired the spoke, but replaced my worn brake pads, at no extra cost. In fact, they didn't even tell me they'd done it, I noticed in a few days. 2. I was taking my bike with me on a road trip, but I had a rim that was repeatedly puncturing inner tubes from the inside. I only had 2 hours to spare before needing to depart. The time frame was absolutely no problem, they prioritised my repair without batting an eyelid and at a reasonable, standard price. 3. If you tell them that you have a budget for a part, there's no upsell, they just point out the best part that they can sell you, within your budget. Very pleasant to deal with. They will have my business for a very long time.

Went into the store with my two kids Wanting to buy two helements the, older gentleman was very nice and helpful, didn’t have our size, younger guy looked on the computer. Told me that they could only get different colours I asked “when could you get them” he replied “when I order it” so I asked again “when would they be hear” he said “Wednesday Thursday at the latest” I then asked “what do they look like, do you have a photo” and he just kept pointing at a computer screen that I could not see because he was behind a sales desk I asked “can I come around and look” he said “well yes I can’t bring the computer to you” it was in a rude condersending way. He was a very rude salesmen so we walked out never to return ever.

I found the team very helpful recently, when they replaced the Shimano Sora gear-set with Shimano Ultegra, on my Specialized Roubaix SL4. The supplier for the new wheels (to fit the new cassette) were a bit slow; however, John and Nicola offered a bike on loan, and John kindly loaned his back wheel so I could still go for a ride. That was a nice touch of extra service. Andrew did a good job fitting the components and provided helpful advice on some of the functions for the Ultegra gear set. Matt has also provided sterling mechanical support on other occasions. I bought my first bike there in 1996, as well as my wife, and will continue to do so. Thanks for the effort to all at Ashfield Cycles!

Dreadful mechanics. If you own a road bike don't get ANY work done by these folks. I've used them 4 times (2 x wheel trues and a cassette/chain replaceent + a service). Each time they've stuffed by bike, done very shoddy work and even charged me for things I never requested (they changed me for a wheel true when I asked them to replace rear cassette and chan). Both time they trued my front wheel it broke a spoke within 1km after I rode it (I eventualy paid a city store more money to do it properly and have hade no toruble after 3000kms). These blokes are really crapbike mechanics (at least for the 4 jobs I've paid them for).

Been going to Ashfield Cycles for over 10 yrs. First I bought my bike, then my husband bought his. We even got John to recommend a bike for our son who started on a balance bike at 2 yrs of age. Because of the balance bike no training wheels required. Few years later he suggested a bike for him which at the time I thought was too big but it was perfect. Just recently we bought a scooter from him and as always his recommendations are spot on for our family. Ashfield Cycles know their bikes and I recommend their honest, reliable and friendly service. Thanks John!!

I went to the shop to get a gear adjustment and spoke to andrew the mechanic. When i asked how much he went behind the counter asked for my name and number had to ask again he said around $30. He wouldn't explain what needs to be done only said the more i asked the longer it would take. I asked about seats and he was just about as rude and arrogant about that too. Strongly suggest no one do business with him i couldn't. I wasnt in any hurry he was so nasty i deceided i couldnt do any business there. When you get rid of him i'll gladly come back.

Great job and attention to detail on a major service for my race bike / Time RXRS. I have been a customer on and off for around 15 years and after this most recent experience, I certainly will be back again. Recently returning to cycling after injury and baby. John and the team have been very good. While initially there was a mix-up, John was great to deal with, very friendly, honest, easy to talk with and responsive in correcting. Thanks again John.

Went in there for advice on some parts of a groupset for a bike I am building, and for a bolt. As someone not very familiar with local cycling clubs/fellow cyclists around, not only were they so kind, helpful and honest with my questions, they were very encouraging and warm too - inviting me to join them on their weekly rides. Great sense of humour too from John (owner) and Andrew (macca - mechanic)! Will highly recommend, for both novices and pros.

Service was good, but there is plenty of room for improvement. My overall measurement and bike size was not correctly assessed, as I now have lower back pain from riding in the wrong position. The staff assumed I was a certain bike size based on my height, which is not completely true, as the body proportions (torso and legs) vary from person to person. Other bicycle stores measure you up thoroughly and Ashfield Cycles need to consider this also.

My favourite bike store in Sydney. I have been buying bicycles and having them serviced here since 2002. John and his team always provide A1 service, they are professional, knowledgeable and helpful. As a customer, you always feel like you are the staff's first priority, and they are always dedicated to offering the right advice and plenty of options. Ashfield Cycles has earned my highest recommendation.

Got my gear shifters replaced which was fine however I asked them to adjust the front detailler because it kept touching the chain and even after they 'adjusted' it it still touched the chain. I told the guy that it was making clicking noises but he insisted that he couldn't hear anything (he was riding at 2km/h...) pretty terrible job and then pretending you can't hear the chain touching the derailler.

Good friendly service, and reasonable prices (unlike some other stores in the inner west) I have lived in the inner west for decades and this is the BEST bicycle store in Sydney I have come across. I have been to bicycle stores in the CBD, Paddington, Newtown (2 different ones), Marrickville/Enmore, Glebe, Annandale. Thank you for the kind service you provide to our local community.

Thanks John Michel for the great buying experience of getting my first E-bike. Your team there at Ashfield Cycles: Nicola, Emily and Andrew were fantastic to deal with and very helpful in getting me and my wife set up with the correct size bike... and the Specialized Turbo Vado is a hoot to ride. All smiles . I hope to see more of these E-bike on the road.. and less cars

Horrible service. Older gentleman served me. Wouldnt take me serious at all. Asked him a simple question, "what size is this bike?". Only answer should have been small, medium, large etc. He laughs and says, "doesn't change the price". I told him I was just trying to get an image in my head of the other sizes and he laughs again. I told him ill go else where and left.

For over 20 years I have been buying bicycles for my partner, kids and myself from ashfield cycles. In fact just picked up a new one for myself yesterday. The one before lasted for 13 years had done over 40000 km and has been kept running all that time by John and his crew. If you are looking for a reliable, well priced bike shop ashfield cycles is the one.

Took my bike there. They asked me to leave my bike and advised me to come back in 20 minutes. They said they don't hv the service to fix or seal bikes' tubes but to replace tubes only. So, they replaced one front tube that does need to replace. I only realized when I took my bike home. Cost me $25 for one tube. Will never return to this store again.

Knowledgeable with excellent customer service. I've gone in for several times now and have always gotten excellent help. The team there have gone well above and beyond to help me. They have also provided some great advice and made sure I knew what I was buying to get the outcome I wanted rather than just selling me something. Highly recommend.

I’ve been riding Specialized MTB’s for years and purchased all previous bikes from a different (but also reputable) store in the city. Ashfield Cycles exceeded my expectations yesterday in every way imaginable. Their knowledge, customer service, professionalism and prices are unrivaled. Thank you Paul, we’ll be back …

Went to the shop today looking for a front pannier rack. They only had one in the shop and i wasn't sure it would fit on my bike. The gentleman and lady told me I could take it home and if it doesn't fit I could bring it back. Not everyday you get this from a local small owner run Business these days.

Great service, we searched high and low for a Specialized Rockhopper Sport and they delivered with no BS unlike some other bike shops. John went above and beyond, had the bike ready within a day of the delivery date. Cannot speak more highly of this bike shop, will do business again.

Went into the shop today looking for a small bag to carry onboard my push bike. Helpful front staff, she and shop owner helped me find exactly what I was after without hassle. My experience with them was helpful and honest service. So, I have no hesitation recommending these guys.

John and Andrew are great to deal with. Just had my bike serviced and Andrew was very knowledgeable and fixed all my issues professionally. Price was very reasonable. Highly recommend this shop if you are after great service, quality bikes and professional bike advises.

This team are always helpful and friendly. They have a great range of bikes, especially if you like Specialized. They can do minor repairs quickly and offer a full service workshop. The range of accessories is smaller than some but they will get things in that you need.

I bought an Esperia Citi 3 over the phone. John was very helpful. I had a terrible experience with Bike Barn before in Parramatta. What a different customer experience with John. I rode my bike first time today and it is awesome. I recommend this bike shop to everyone.

Awesome service. Very friendly and welcoming although had an old rusty bike. Had to work a few things on my old bike sitting in the garage without spending too much as I need it for couple months. He did a top job in a very reasonable price. Highly reccomemded.

I bought a bike there many years ago with toe clips. I installed them incorrectly and broke them but he even gave me replacement toe clips for free. I really appreciate his honesty and customer service. I finally gave him the money for the broken toe clips.

Had trouble getting the chain to stop rubbing on the Campag 12 speed derailleur of my Wilier. Dropped the bike in, got it back the same day. No rubbing....rides like a rocket. Thanks to experts at Ashfield cycles for their attention to detail.

It’s refreshing to know there are still bike shops that know their stuff, care about bikes and customer service. Andrew was spot on, diagnosed my issue and gave me the solution. Was supposed to take a few weeks but that had it done in a

A truly helpful and friendly team! They define the term "customer service" and their community spirit is next to none. They really went above and beyond to help us. We're most grateful for all your time, expertise and generosity.

the people here are real friendly. although my only feedback is that their product specific knowledge of specialized bikes are not as top-notched as Jet Cycles in the city, but for everything else it is a good place to go to

Great bike shop. I came here when I needed a new tire on a tight budget. They were very quick to replace the tire, and respectful that I couldn’t spend too much money on it. I really appreciate their service and honesty.

Love this shop. Got my bmx here. And Abus 440 alarm lock.. Anyone try's take your bike or wheels.. alarm goes Beap and loud.. keeps theifs away. After service is great.. they all remember you and too happy to help.

I left my bike for the repairme t and they didn't handle it well while repairing. It was deeply scratched in many parts and even brake was even physically damaged .. They had shown their carelessness very clearly..

Thank you guys for fixing issues fast, even when shop is super busy. I use to deal with few shops around Sydney and they can learn from you how to deal with people. You've got customer for life. …

Called up this morning for advice regarding busted tyre/tube and went to the shop shortly. John was very helpful and fixed it up in half hour, tightened the brakes for me without me requesting. Great service!

John at Ashfield cycles was very accommodating and helpful in sorting out the mess I'd made with my sons bike wheel with 3 days to go before Christmas. Professional, friendly and reasonably priced. Thank you!

Very helpful place to shop for a bike. No hard sales pitch, just eager to help you make the best choice for your money. They have all the added extras you need for more enjoyment on your bike. THanks guys

Been coming to John and his team for more than 12 years now. Top shelf in every way, both for purchases and servicing. Knowledgeable, helpful, good value, and always very reliable. 5 stars, easy!

Careful, honest and patient advice from the Manager. I was so pleased about the customer service that I asked them to undertake the repair that I was going to do myself. Definitely worth a visit.

After looking around for the best deal on servicing and repairs. This is by far the only place to go. Cant speak highly enough of this team. Stellar Customer Service and very fair pricing.

Amazing service and none of the snobbery you can get with other bike shops. Came in for two new tyres and the guys fitted them on the spot, free of charge. I won't be going anywhere else!

Kept on breaking spokes on my old wheel. Had it rebuilt with new spokes and a rim. The wheel is great; perfectly straight. Excellent service and great prices. Highly recommend.

New hub with wheel rebuild a few months ago for my commuter. Been rock solid unlike a previous experience with another shop. Service good, busy spot on weekends in particular.

Very happy with service. I stopped in hoping to have rear wheel trued and was pleased to be leaving shop in quick time with wheel trued and brake adjusted. Will be back!

Amazing shop. I have been shopping here for years and their customer service is amazing. They even talked me out of buying a new bike once! Would definitely recommend.

These guys gave me the best service in years - made my 12 year old bike feel like new. They're honest with their charging and service. So glad they're my local.

Friendly helpful knowledgeable reasonable professional. 1 star per word :) I bought my bike from Ashfield Cycles as Specialized suggested they might have

Visited this shop and was very disappointed with the service. The old lady there is rude & has no product knowledge. Won't be recommending this business.

Great repair, fixed front brake within a few hours, after booking in a couple days prior. Competitive price and friendly service! Will be back if needed

Customer service is second to none! Was a pleasure to deal with John and the team in purchasing my new bike. Great local business, thanks guys.

Great job servicing my electric bike. It's running the smoothest it has run since new. Including through several services at other places.

The girl who work there is very rude.very bad customer service as soon as i entered the door she goes 20 dollars please 20 dollars please

This is a honest bicycle shop/service. Skilled, thoughtful and friendly, even they are very busy right now. Thanks for your help.

Had my bike serviced. Gears change smoothly and brakes work well; better than it has ever worked. Great service.

The best! When I punctured one of my wheels they helped me and cleaned my bike thanks they are the best! …

Bought a few mid-range bikes here. Good service. Only negative was a headset bearing issue, fixed on service.

John and team always provide great service. We’ll priced and always well stocked. What you want in your LBS!

Awesome place good service good choices of bike and gear. Very helpful take there time to explain eveything.

Excellent service, patient and genuine guys. The price for my tubes and tyres was pretty reasonable as well.

Excellent service, affordable price for repairment and good customer care. Thank you for the service.

What a fantastic customer service? You can trust Ashfield bike shop without a question. Thanks John.

Brilliant, friendly people. Great knowledge and wonderful service! Thanks Nikola and John - LEGENDS!

Needed some new pedals. Great advice and service. Thanks for installing them with no charge!

Got my bike brake check and rack install with space. Reasonable pricing and quick service.

Very impolite and very rude. Even if you have a flat tyre, i wont recommend this shop.

Brilliant service. Professional, timely, quality workmanship. Highly recommended Ed

Received great advice on the most suitable bike for me. Highly recommend them.

Brilliant people and great value for your money. Would recommend them

Been twice for bike repair and service. Prompt and friendly service

Excellent service in maintaining my 20yo bike. Highly recommended.

Fantastic service, great guys and awesome products! Thanks heaps!

Great service. Highly recommend you go there for your bike needs

Expert service and advice by passionate local riders.

Bike always repaired in good time and for good cost.

John was great; fast, friendly and the best prices.

Fast and professional repair for a mountain bike.

Best cycle repair shop in Inner West …

The heart of Sydney's real cycling culture.

This is The Best Pushbike shop in Sydney!

Best place to buy a bike. Great service.

Good service and good price …

Good guys running the shop. No BS

Very good services, thanks John.

Very helpful and friendly people

Wonderful advice and service.

Knowledgeable and Helpful

Friendly service