I initially booked my rental based on the the availability I needed for pickup and drop off. As well as looking at the distance to my pickup and drop off needs. After I booked it, I saw the google reviews and decided to check them. After reading the negative experiences I instantly started to regret my decision. Unfortunately, I was too busy to research and find another rental company to meet my needs. So, I figured I would bite the bullet and live on the wild side. I was overly surprised at the service I received in Austin TX when picking up the car. When I started my drive, I did notice a smoke smell and the drive alignment was off. So I called to make a note to ensure I wouldn’t be unjustly charged. They were very friendly and helpful. I guess when booking I had favor with the fates.

My husband and I had been rented in location for 10+ years. We had great experiences particularly with this Avis location. Our most recent rental was in Jan 2022. They used to be the closest to the neighborhood that we lived long time ago. Even though we moved to another part of the town and they are far away from us, we still go back to rent from them. They were always courteous and had their vehicles clean and ready. There were a couple of times that we had issues with the cars and drove back for the exchange, they always did their best to fit us in another car ASAP. We never had any bill issues, or waited long for our cars to get ready, and the owner or anyone worked there were always professional and nice. We'll go back to rent from them more often for sure.

Dallas airport is the only place I have had trouble renting a car from Avis. At any other Avis location been to I have had no trouble.. Also, I have had with Avis is at the corporate level. I have been trying to get my company credit card put on my account for about a year now, and have not been able to do so. I have called the corporate office many times and have been told they cannot do this, with no clear explanation as to why not.The problem is still not remedied. It's frustrating. I am really not sure how to proceed and do not get a helpful answer from any of the customer service reps I have spoken to.

The agency in Austin Tx located at the old sears store was very convent and the team there especially Jason was outstanding then the sears store closed and Avis was relocated to a new location still Jason was there he has excellent customer relation skills Then he was transferred to another location so my entire company followed him to the new location although very hard to get to and very dangerous with traffic Then forwhat ever reason he was no longer there the person that replaced him is not except able to say the least offers little to no customer service We are changing locations and maybe agencies

I had a wreck several weeks back and Chris and Pam were the rental agency selected. It was a total cluster and they continually dealt with and solved the over extended time that it took for my car to be fixed and they worked tirelessly with the insurance company. I was absolutely amazed with their patience, good customer service and ability to solve the issues I was having!!!! I re-rented the day that I finally turned my car in, for a trip I am making here shortly! When I need a rental car from here on out, I will use Chris and Pam! They truly are the definition of customer service! Thanks, guys!!

I had my car break down a couple weeks ago and renting from this location was the fastest and most efficient rental car experience I've had. The owner Pamela happened to be in on her day off and helped with my reservation so I didn't have to wait in front of me. Information was exchanged with no hassle and when I needed to extend my rental due to delay of repairs on my car being fixed that process was super easy. 5 stars for the staff at this location. Edit: 3 years later this is still the best location I've gone to. I've rented cars all over the country and felt like updating my review.

I love Avis Car Rental. It is one of the few places you can rent a car from on a Sunday that you do not have to go to the airport. I rent from Burnet Road and Research. Everyone is always friendly and helpful. I am usually in and out in less than 5 mins. I have been very happy with the selection of the cars I have rented. The very first time I rented they went through all the policies and procedures and helped me figure out where everything in the car was (gas tank, lights, high tech features). It is that type of customer service that keeps me coming back.

It is ridiculously difficult to get in touch by phone with a live person at the local office where I rented from. I called two different times before and after I rented the vehicle because I had questions and the automated menus are so long, plus they didn't even apply to my questions. Both times I ended up so frustrated I just hung up. I finally just drove to the office the next day to see if I'd left something in the car because I could not get through on the phone. That is unacceptable, and probably why I won't rent from Avis again.

I live in Austin and rent a vehicle whenever I travel within the state for business as it is cheaper than charging my company mileage and saves the mileage on my own vehicle. I always rent from the Burnet location and always will! Chris and Pam are great as well as all of their employees. They always greet me with a smile and are quick to get me in and out. They always ask how the rental was when I return it and if there is anything they could do better to let them know. I wouldn't go anywhere else for a rental in Austin!!

My truck had to stay at the dealership and get serviced over night. Thankfully Pamela came to the rescue as her agency was a mile away. The customer service at this location has always been fantastic as I have used it more than once. I was in and out very quickly, escorted to my car and handed the keys with a smile. Pamela always makes sure to go the extra mile anytime I've needed a rental. I can not recommend this location enough! Definitely my goto for the rest of my days when I need a vehicle, lol.

Reserving online was easy and although there was only one person at the desk on Sunday morning, the wait was not long. We were fortunate to get a free upgrade because the class of car we reserved was not available. Our agent was friendly and helped us avoid additional fees by recommending we pre-reserve an additional day if I thought I would not make it back on time. We did make it back on time and paid our original one-day rental. The Nissan Altima was clean, nearly new, and had great gas mileage.

The ONLY rental car place I use is AVIS and the Burnet Rd location is the ONLY location I will EVER use! I love the entire staff, so helpful, friendly and FAST! I never have a problem getting the rentals I need when I need them! This location should definitely receive some sort of awards! TOP NOTCH! And let me add that whenever I have come across a billing issue or the such, on those VERY rare occasions, they ALWAYS take care of me and make sure I'm 100% satisfied! LOVE this place, LOVE the people!

The man at the counter, Mark I believe, tried to scam me. Told me he couldn’t give me my reservation for the price I was quoted, and also told me that he couldn’t bill to insurance - after an hour on the phone with customer service they warned me this is not true at that the location is being untruthful as they do bill to insurance and my reservation and price were secured per my confirmation. Took my business to the Avis down the street and everything was handled with no problems!

I live in Elgin tx but I Don't mind doing the drive to Burnet Rd I have rented cars with other companies on the past but there is no comparison with this one I always go back to this location they make things so easy and I always get late model cars, I always tell my family and friends don't waste your time checking around for better deals just go there and I promise you be satisfied, great people working there !

This is the only facility/company I will ever use. This location is not really near my house, but I know that I can trust them to take care of us and do the best job possible. We had an issue with the car this time around, but they took care of us and went above our expectations to make sure that we were taken care of - and because of that, they will remain the only place I will ever use. Thank you!!!

I have been renting from Avis for about 8-9 years now and just love the service that they give me every time I want to rent a car for a week or longer to drive back home to see my family. I go home to Columbia Missouri once a year and I rent from Avis because they give me there best deals and the staff is so wonderful just love this company.

The staff is friendly, and they have taken all the recommended precautions. This is my go-to location for rentals (business and leisure), even though there are several locations in closer proximity to my home and office. I appreciate the easy of renting from this location, the convenience of the night drop box is also another plus!

Great service here, I was greeted right away when I picked up my car and when I went to return my car early on Sunday morning I was expecting to wait but the attendant was early and got me on my way very quickly! I highly recommend this location for locals who need to rent cars and do not want to head down to the airport.

No other car rental in Austin can compare to the customer service that Pamela, Jaren, and Chris provide. Pick up and drop off is always seamless, they are always pleasant, and their cars are always in great condition! Also, cars are always full of gas, and clean! This is the only place I will rent from in Austin!

Got to Austin just in time to find out there were no vehicles available at the airport because of Formula 1. Took an Uber to our hotel and they found us a rental the next day. Traded it in in several days because of a screw imbedded in a rear tire and got a very fair rate for the rest of our reservation.

Great customer experience. This was my second time renting from this location and Marc provided me with not only excellent customer service, but also the best choice of car for my long road trip. I will definitely continue to rent from this location in the future.

Arrived there without any reservation. Very friendly lady at the desk gave us a great car at a fantastic rate and we took off within ten minutes after our arrival. Return was completed in less than five minutes. Same lady, again very friendly. 100% recommended!

My original rental was a great experience but I’m super disappointed when trying to extend it the representative on the phone trying to charge me double the normal writing rent from my first time to extend it is exact amount of days I had it before.

This is a great location. The customer service is wonderful, very friendly and helpful. SUV was basically brand new. Very clean. The check in and out process was very fast. Go here to get your rental instead of the airport...that location is awful.

Rented from this location 3x now and every time a great and smooth transaction! Their cars are always clean, I’m in and out within minutes! Great customer service and I can see the guy at the front treats every customer with respect and kindness.

I cannot give this Avis Car Rental location enough praise! We were really in a bind as we had reserved a rental in advance from a different company for a large SUV and the day we went to go get it, there was nothing available and nothing

The car felt super safe and clean, and when I came to pick it up everyone was wearing a mask. Plus they offered me a free upgrade to an SUV instead of the car I had initially rented. I was very nervous but this was wonderfully easy

A very good experience when picking up a prepaid car when the Avis office opened in the morning. A pleasant greeting, quick service, and good car for the one way trip. Cruised very comfortably on I-35 and got 40 mpg in a Kia Forte.

Avis has been awesome for renting a vehicle, , my two daughters were needing cars and were able to rent vehicles as well. my insurance didn't provide car rental - after my auto accident, but Avis as offered a claims discount.

One of the best Avis I am renting my car from. The owner is very nice, the lady usually works at counter is always very helpful and assist you with any questions you have. Great place to rent your Avis. …

I had a great experience with this Avis rental! I made the reservation online and prepaid. Was in and out in 5 minutes even though I booked less than an hour in advance. The staff is very friendly and super helpful.

I rent cars two to therr times a month. This place is great if you make reservations online, not so super if you come in ad hoc...anything out of the ordinary dramatically slows the line if the manager isnt there.

Just rented a car from Chris in this venue. Listens to your request and give you the best solution even when it is not the best for him. No bullshit and tell you the truth. Will always rent car here from now on.

I love the Avis Rental car location on Burnet Road. The staff is amazing. They always have my vehicle ready when I arrive and they make the return quick and easy. Great service and value for the money.

Fast, friendly, and efficient service. Picking up the car, I was in and out in about 5 mins! Car was in great shape and very clean inside and out. Will definitely be renting from this location again.

Avis staff (at the Burnet location in Austin) are friendly, dedicated and always look out for me and my family. The vehicles are in great condition and the place is always spotless. Thanks, Avis!

I continue to rent from Avis on a regular basis because of the friendly and caring staff, the ease of doing business with them and the fact that the cars are always in immaculate condition.

The gentleman at the counter is the epitome of a total professional. He is kind, and efficient, and I will not take my business anywhere else. This Avis location's staff is top tier.

We rent several vehicles from this location every year. We have had nothing but excellent service every time. The staff is very friendly and helpful. The car selection is top notch.

Our service rep Pam is awesome, always available for us. I would like to know how to get into our account to get our rental coupons, can someone please help me with this? Thank you

The service at this location. Is the best . Im a long time costumer. Went in to the location last minute to reserve a car. They where able to accommodate me with no questions.

Store manager Pamela is wonderful to work with. She always goes the extra mile even when she's very busy! We have made this our go to place for our business vehicle rental.

This rental was from the off-airport location on Burnett Road in Austin, Texas and they are always very accomadating and efficient to rent from. Also, very friendly staff.

Pamela was a very big help in making my family vacation a very memorable experience... Avis has a customer for life now.. Great service and great value.. Thank you avis

These guys are awesome and very helpful. They have very good fleet. Only con is that they don't have pickups !, though they post in the office to ask for pickups :)

nicest, friendliest, most CONSISTENT. quality, CLEAN, low mileage vehicles EVERYTIME. thank you for all the hospitality. xo stephanie (happy, satisfied customer)

Pamela was excellent and fast during check out and check in…. First time here and i will come back… oh and dont forget to fill up before you turn in your car

love this location. The women who helped me was very polite and fast with getting me going. definitely make it a point to always rent from this location.

The Burnet Rd Austin AVIS team and owner are AWESOME!!!!!!!!!!! Always great! I have been using their services for over 5yrs and they ROCK!! THANK YOU!!

Pamela and Jaren are the absolute BEST. We have been regular customers there for 10 years. They are always accommodating and They treat us like family!

We had so much trouble finding a rental last week. Avis was the only one that came through for us when we urgently needed one. Reliable and clean cars.

Avis keeps asking me to review my car rental experience. They even sent me an invoice. I've never rented a car from Avis and doubt I ever will now!

Friendly staff. Great customer service. Plus clean, dependable vehicles offered at a great price! It's now the only place I go to rent a vehicle.

Yes, Avis is the only place where I can get great customer service and friendly service along with they go the extra mile to please a customer .

Cleaned cars, with amazing rates and discounts. Any models are always available. Avis crew over here is really nice and will always help you.

The Burnet Rd. Avis is the best! They are always extremely helpful & make renting a car a breeze - I always try to rent from this location!

Great service, wonderful staff would recommend Avis and location to everyone looking to rent a clean vehicle and work with a great staff.

It was such a smooth process. In and out! And the best part was Pamela was so hospitable and kind to me. I will be using them again!

These people are super cool, super helpful & super friendly. They were able to get me an affordable rental quickly and easily

Pam was extremely helpful and accommodating. She made everything so easy and got me exactly what I wanted for a great price!

I get my rentals from this location with no issues. Pam is very friendly knowledgeable and the process is quick and simple.

Great customer service!! Only place I will go to rent cars. Have used several different places but this one is the best!!

Ask for Mark, he's SUPER helpful and if you like their cars, you can even buy their cars. So clean. In great shape too!

No fuss strip mall rental. Quick turn-around from a friendly member of staff. No scary pressure to buy CDW insurance.

Vehicle was available and was in and out the door in 5 minutes. Pamela was very friendly. Avis agency on Burnet Rd.

Staff is friendly and attentive. This is the location I always get my car rentals from and will continue to do so.

Rented from here a few times now, the cars are always in great condition and the front desk guy is very friendly.

Rental a Toyota mini-van to drive drive family visitors around. Very smooth experience and great new vehicle.

Very courteous, efficient staff. Good clean cars available. Easy to get in and out to pick up or drop off.

Great non-airport location. Staff was very helpful, took care of me. Car was great, clean and ready to go.

Great place to rent a vehicle. Quick, clean and friendly. My first choice of Avis locations every time.

Great place to rent a vehicle; fast and convenient. Jason was very helpful. Would definitely use again.

Mark is very professional and nice guy, I would highly recommend this Avis car rental location.

Mark gave me a great deal for a rental with a fantastic price...sweet Toyota Camry brand new.

Great staff very attentive to customers needs. Long time customer of Avis Rental Car .

I hate rental car agencies, but these guys were amazing. Kind, honest, available.

Customer service and vehicle was great nice, fast and easy service …

Car was ready when I went there with pre booking. In and out in 10 mins.

Able to get 4WD when needed - easy pick up and return. Great location.

The best car rental I’ve ever met