I’m a customer since 2016. BEFORE covid started everything was great! But now the service is SO DISGUSTING. They never answer the phone, they give appointments after 2/3 months! They put you on hold and NEVER ANSWER THE PHONE! They transfer you to voicemail and NEVER return the call!!! But yet we pay monthly for SUCH A POOR SERVICE!!!!!

This place is ok. My dog lola have insurance and I still have to come out of pocket to pay for her shots. The doctor there takes so long and when telling them to do something dealing with your pet they try to talk you out of it. For anyone who looking for a good Banfield please go to the one on Atlantic Ave they are the best.

Terrible customer service, my dog went for several visits. The doctor advise us to do some testing and after 2 weeks they don't have any results, while they blame the laboratory. My dog still in pain and very uncomfortable. Never go back again to this pet hospital and cancelling my banfield membership.

Very good experience. They took our kitten in the back and have the first vaccinations want trimmed his nails. They tested for feline hiv and leukemia. The vet called us and let us know everything that was done and answered our questions and we took our kitten back from the front desk and went home.

Every time I try to call them when my pet isn’t feeling well or when I have a concern, it’s always an issue they’re always busy and overbooked! I hate them!!! I have a high plan as well. I feel like I’m not getting my money’s worth when it comes to them. I wish I never of other places I can go to!!

My cat got neutered there yesterday and they were the best! I wasn't able to come pick him up, so they went over everything for after care with me on the phone. This morning, they followed up to make sure he was Ok and see how he was doing. Being a Banfield member is definitely worth it!

Very good experience! The very called us the very first tests and vaccine was given. The vet, Anna, took time with us on the phone, letting us know how our kitten was doing, his test results, answered all our questions. We go back in 3 weeks for the next vaccine but we were very happy.

The staff is always accommodating, they treat me and my pet wonderfully. The vets are very good. If you're looking for the same vet all the time this might not be the place for you. My dog belongs to the Wellness Group , the best thing I ever signed up for.

The worst! I have been trying to reach this location all morning and the front desk associate picks up the phone and instantly puts me on hold without saying anything. I have been on hold for over 15 minutes without even being transferred to an associate.

They never answer the phone. I’m still waiting for the results of a bloodwork my dog had and we are instantly placed on hold and no one answers. I tried scheduling a drop off appointment and were told by the receptionist that ‘this is not a

So I set up an appointment for my dog to be looked at a month in advance. Not even 6 days before my appointment they call me saying it’s cancelled. Now let me give you some background. I came in prior with an emergency, my dog has an almost

I was starting to lose faith in Banfield but this location went above and beyond for me! My two dogs been on a wellness plan for 10 years with Banfield and we have visited different locations all over the country and most are disorganized,

I'm not happy that a confirmation was emailed to me for my dog's appointment. No one called me to let me know they had cancelled the appointment. I called PetSmart to see if they knew anything. They told me Banfield Pet Hospital had closed

I have no complaints. They have been nothing but professional and very caring to myself, my pets and my toddler everytime we go. They explain everything step by step and always make sure we are comfortable. I recommend them to all who have

I am so very disappointed in this clinic. Ive worked at veterinary practices in the past so i know it can get crazy and never would we ever, pick up the phone, not say anything and immediately put someone on hold and KEEP THEM ON HOLD FOR

Do not expect any kind of customer service over the phone. I get that they're a busy clinic, but being on hold for 30 to 40 minutes if anyone even answers at all, is unacceptable. We were supposed to receive test results the day after our

Took my cat for nail trim and eye issues today, the front desk lady was very nice and courteous. When I ask her some question, she took the time to answered & assure me not to worry. Then I got call to go in. I got Dr. Rodriguez for the

I brought my cat in on friday. She has Oral cancer so she drools a lot and it makes her front legs and chest get very dirty, very fast. When i picked her up later in the day and brought her home, i noticed that she was completely clean!

First time at Banfield Pet Hospital on Forest ave, Staten Island. we went for vaccinations and checkup. I was very happy with how we were treated. My dog, who is a bit nippy with strangers, was amazingly well behaved because of how he

I used to love banfield and although their staff is great I do not like that they only offer “drop off” appointments. My dog had a simple check up and it took 4.5hrs. When I could go in for the appointment it would be in and out in 45

FOREST AVE PETSMART LOCATION, I Had an appointment at 12:30, showed up at 12:45 and was told next time I should be on time, lady at desk exaggerated saying that I was a half hour late, And I did mention I was coming from Jersey, She

Absolutely Wonderful Staff! We have been taking our Lab Max there since he was as a puppy.The wellness plan is great. He is going to be 12 years old and they have been so wonderful to him and us. I can't say anything negative EVER!!

I had a bad experience since it is supposedly a hospital and on their page it says that they attend to emergencies, because the man who was in customer service did not even have the kidness to stop and ask what they need and very

I feel very comfortable bringing my pets here. The only reason this doesn't have 5 stars is because the online scheduling doesn't work and I never know what's available unless I call or physically go there.

Love Banfield hospital for my fur baby. The staff are very helpful and friendly. The insurance and prices for the visits aren't expensive as other pet hospitals. Two thumbs up to Banfield.

Everyone is polite and respectful. They answered all questions. They treated my puppy really well. I would recommend them to all my friends and family.

You know is a good place to bring your pets to be treated when there are alot of pet owners waiting patiently to be seen.

Quick and amazing customer service. My kitten loves it there. Always a friendly face and a great experience!

Nice staff and Dr Rodriguez came out to speak personally with me regarding my pets health.

Great doctors & nurses there.They do care about pets