I recently had the misfortune of purchasing a dishwasher from BestBuy, and my experience has been nothing short of a nightmare. The delivery process, orchestrated by BestBuy in partnership with Metro Supply Chain Group, has left me with a damaged kitchen, endless frustration, and a complete lack of accountability from the company. From the moment the dishwasher arrived at my doorstep, I sensed trouble. The delivery team, seemingly untrained and careless, managed to inflict significant damage to my kitchen during the installation process. Despite documenting the damages immediately through written complaints, verbal conversations, and a plethora of photographic evidence, my efforts to seek compensation for the destruction have been met with outright refusal from BestBuy. Their customer service, which boasts unending hold times and a baffling lack of empathy, only added to the distress. Hours upon hours spent on the phone have yielded nothing but empty promises and a continuous runaround, leaving me feeling unheard and utterly frustrated. To make matters worse, BestBuy decided to involve a company called Metro Supply Chain Group, presumably to handle the evidence and compensation process. However, it quickly became apparent that Metro Supply Chain Group was not interested in addressing my legitimate concerns. Instead, they fabricated evidence and provided fraudulent reasons to coerce me into billing my home insurance company to cover the damages. This level of dishonesty and complete disregard for customer satisfaction is appalling. BestBuy, a company that claims to prioritize customer service, has proven to be nothing more than a corporate entity willing to sacrifice integrity for profit. The fact that they would employ a company like Metro Supply Chain Group, known for unethical practices, only further tarnishes their reputation. In conclusion, my experience with BestBuy has been a complete disaster. From damaged property to a lack of accountability and the involvement of a dubious third party, this entire ordeal has left me questioning the ethics and values of BestBuy as a company. I strongly advise potential customers to think twice before trusting BestBuy with their purchases, as the aftermath of dealing with their customer service and delivery partners is a nightmare I wouldn't wish upon anyone.

I have been back to this location many times. The first time was to return mom's tablet and it was piece of cake with Tojo. Then I asked for a quotation for a phone upgrade and extra data in June. I did not able to do it right away as i was away. I came back Aug 11 and Salauni helped me get my phone switched from chatr to Rogers. It took a bit longer but she did spend time with me to explain the process and the phones capacity, efficiency specifications. Sagar was there to help her. Today, i brought my husband so he can upgrafe his phone. Sure enough, Sagar helped us with his specialty, professionalism and his patience. For going back and forth there many times, he already knew that i am on budget so he even provided a suggestion. We took his advice on which phone to get. The staffs in this location is very helpful. They made sure that everyone who comes in the store are served or asked. They work as one big team. I have my commendations to the Best Buy Mobile Square One location. Great job you guys, see you again soon for my screen protector. Cheers!

Cheaters. I was at the mall, and I walked into the Best Buy trying to see if I can exchange my old phone. They said they can only offer me $40 store credit for the old phone as it was in a poor condition. I thought that was fair - so I bought a new phone from them and said I will be back after I transfer all my data. When I went back 2 weeks later, they started finding new faults with the phone and refused the $40 store credit they had promised earlier, saying they can recycle the phone if I want (basically they did not want to give me the $40 incentive as they had already made the sale). Its not a lot of money, but the fact that I drove all the way and wasted all my time is bugging me. DO NOT TRUST these people and be careful about fake assurances.

Horrible, deplorable and sad. At this particular time which was January 3rd, at around 10:30 a.m. I stood inside the store, looking to by a Bluetooth and a C type cable, for about a good 15 minutes. I saw no body, there were no body to be seeing on the floor and no body ever approached me to find out about what I was actually there to buy. There were two of them seating behind theyr desks at the back, pretty much immersed in what I believed to have been a deal, each serving one customer. In the period that I was there I saw about 4 people walked in and then to walk out, just as bewildered as I was because they couldn't talk to anybody. Ps.: The Best Buy located at the Heartland town center is really not doing much better.

Amazing store! This is my go to place for cell phones. We have bought several cell phones in the last 4 years from here and are really satisfied with the service. Jojo is a fantastic Manager, extremely knowledgeable and goes the extra mile. Last December when I bought a phone, the plan Bell was offering seemed a little high. But he took the time and effort to call Bell and after talking to several agents got me an excellent deal. I also noticed how he supports his staff even though he is extremely busy attending to multiple customers. Jojo and his team have exceeded my expectations always. I have recommended this store to many friends and they have had good experiences as well. Keep up the good work!

Never upgrade anywhere else! We just upgraded our phones yesterday with the assistance of Sagar and Zaheera who were both amazing and went above and beyond what i would expect. They helped with everything relating to our phone upgrades from contacting rogers to helping with the back up from the old phones to new. The prices and promotions being offered were also unbeatable. I will never upgrade directly with the provider again. The deals at best buy mobile have always been better and the 5 star customer service tops it off. If it werent for the staff, I would not have upgraded. I will be giving this best buy mobile all of the business I can in future. Thank you!!!

cannot express enough gratitude for Sagar's exceptional assistance. His knowledge, professionalism, and genuine dedication to providing outstanding customer service made my iPhone purchase a memorable and enjoyable experience. I would highly recommend seeking out Sagar's help when making any technological purchase, as he possesses the qualities that truly elevate the customer experience. Thank you, Sagar, for your exceptional service and for going the extra mile to make sure I was satisfied with my purchase. You are a valuable asset to the store, and I will undoubtedly return for future purchases based on the positive experience you provided. Thanks again

I purchased a Samsung phone 6 months ago from the Square One mobile store. My device started to overheat and my first call was to Best Buy. Each time I tried to reach them at the store directly, I was hung up on before actually being able to speak to a live person. I called on multiple days/times-no less than 10 times to be exact. Then by calling Best Buy customer care I found out that even with a 1 year manufacturer warranty on a phone, Best Buy washes their hands of the issue after 30 days. I should have purchased my phone elsewhere for less money. I thought a big company like Best Buy would offer more in terms of customer support/care.

Someone from store 202 calls me at 7:30am to tell me the item I ordered for store pick up cannot be found on the floor and they tell me “So dont bother coming”. No recourse or substitution offered. Two minutes later, I get an email saying the item is available for pick up. I call the store several times to clarify - no one picks up their phone. I can’t cancel the order for pick up either. I have to ensure now that my cc is not charged. Process is unnecessarily confusing and such a time sink / hassle. Please fix your CS or don’t bother offering a service you cannot provide.

Gonna have to give them a low rating by i tried purchasing an Xbox game from them that u get in ur email digitally (no physical copy) and both orders got canceled for no reason. Luckily I called them and the girl was really nice and she said she's manually accept my order. But it literally doesn't make sense why it kept getting canceled. How does anyone order anything? Update - my order was canceled 4 times. I've spoken to 3 reps who say something about my information is making my orders get cancelled. I got my friend to buy the item for me.

Where do I begin, the store reps are absolutely amazing, my friends family and I have probably purchased more than 15 phones from that location and every time I go in it's as if I'm the only customer thats in the store. They treat you as if you were family, one of their own. If it was up to me I would recommend every single person I know to that store. Now for the manager, I have dealt with that manager more than 20 times regardless of what the issue is he finds a way of fixing it and make sure that when I leave the store I am 110% happy.

I would rate this store 5 out of 5 for the adequate management of crowd during Black Friday period (2023). Under the able leadership of Jojo, they attended to the customers with patience and even put chairs inside the store so that customers would not have to stand for long periods. They explained the plans and different options well. I had to cancel my plan and return my phone for a different reason but they courteously did that as well. I highly recommend this store. Thanks Jojo and your team.

On the board at outside if i contract 2 years with s10 plus, they will give me 300 gift card, but she said 200 and erase it right away and talk to other workers. If they even act to went back inside garage and checked stock and say sorry out of stock then, i can beleieve but they just said sorry out of stock... Believe it or not. I used to contract with jojo he was good manager but now i will not come this location anymore and post to asian community website and bestbuy customer service.

Best buy always has the best deals and they know how to hire their staff as every best buy i have been to has professional and kind staff members. Especially the staff at this store goes out of their way to help you. Miss Salauni at this location helped us out and she did an absolutely amazing job! I will definitely return to this specific store in the future just to get my assistance from her. Definitely recommend going to this store, especially during major sales!

My friend bought a new phone from this store. Outlet representatives were helpful and provided accurate and factual information. They actually suggested ways to get things done economically with the phone and plans. Their policy says they will give 10% off the price if you see any identical item below their listed price. I am yet to try this policy though. I would suggest checking prices of phones and accessories with best buy before you buy from anywhere else.

I got an open box phone online described as mint condition, received the item and it was all scratched up. Filed a return and said I can go to square one to return the phone but square one best buy refused saying I have to go to a larger best buy. Long story short, turns out I could've gone to square one but for whatever reason they turned me away and inconvenienced me as a customer. It's sad and no wonder they're behind Amazon in customer service

This is best phone buying experience I had. All credit to Sagar who was well informed and totally patient in explaining to me all the options. He went out of his way to do research for specific technical concerns I had. The maze of service providers, phone options and rates/ deals can be quite a lot to take an informed purchasing decision. Sagar helped me through every step of the process. I wish every buying experience is like this!

I am so happy I decided to buy my cell phone from this store, Sagar, Ben and the other staff, I wish I took down all their names!, went above and beyond what I could have ever expected, for a non technical person like me, they answered my many queries with kindness, patience and integrity. I thank them sincerely for all the time they took in helping me and, I wish all of them the very best in life, best regards, Danielle Gonsalves

The guy has no sense of customer service I went for a particular phone after enquiring in other best buy area and they mentioned this people has in stock and the person there did not have the patience even to check if there is any in stock and he said its not available when I mentioned about the availability he was like its a reserved ... zero customer service and the attitude is so poor he is not fit for this job

The executive Rehan was very professional and provided all the information that was required. He had a great level of knowledge on choosing the right plans for me and answered all the queries with great patience. Will definitely recommend him for any future references. He also went extra mile and provided not only best offer that was available in the market, but also provided me an additional gift voucher.

We want to thank manager Jojo for his care and service! At the beginning of November 2022, he helped us choose a great mobile operator plan. He answered all our questions, helped us set up the phones, quickly processed all the documents. We are very pleased with Jojo's service and good mood for the rest of the day!

My recent experience and interactions with the staff (especially with Sagar ) and the manager has been extremely wonderful. They were so amicable and patient enough to understand my needs for an iphone with plans and provided a very commendable assistance on the same. Really appreciate it. Thanks!

Geek Squad protection is the biggest scam - you pay $15/month for 3 years only to find out you have a $200 deductible when you need to replace your phone (which was never mentioned in the initial contract). Such scammers, don't waste your time and just go to the apple store to buy your phone.

Really bad customer service. There was a senior guy who doesn’t know how to attend the customers. We know it’s little bit hectic from usual days but it doesn’t mean they need to forget how treat their customers well. They need be more polite so people can go anytime without any hesitation.

We visited for getting new sim cards and phones, the person who attended was very knowledgeable and guided us on choosing the best carrier and plans. Also gave us tips on getting best deals in phones, when to purchase new etc. Good customer care and professional services.

I had a problem and first I went to freedom Mobile, they don't answer properly and they don't care if the customer is satisfied, and then I went here. A lady named Zaheera helped me a lot. He talked to me and my problem was solved. He was very kind, patient and polite.

Really good store. It is pretty good despite how small it is. It sells all the basic electronics and a few phones. If you are looking for a place to be a tv or a computer you should go to the normal Best Buy as it is not at this location. Either way, pretty good place.

One of the best customer service I’ve ever seen! Sagar and Jojo are the best!!! I highly recommend this place, very patient, very professional and extremely friendly and helpful! We will recommend all our families and friends! I would give them 100 stars!

My father told me I had to come see JoJo who is absolutely amazing. Kind and patient, it goes a long way. I come to find out he is the Manager. Everyone seems to be happy and providing the same kind experience. Signs of a great Manager. Thanks again!!

Come all the way from collingwood to Buy a new i phone 13 pro max from here on a plan , very well treated and guided by Mr. Jojo. The service given to us was above and beyond. We ll definitely go again at this place. Recommend to everyone.

I made me waste of trip for picking up my online order today , i was yhere at 6:50pm but it eas close the sittong employee outside the doors smokibg and tells me ots close on sunday at 6 while google shows me uts open today till 7 ??

I went today Dec 16,2022 coz i have some problems with my phone and the lady zaheera (I hope I got her name right) was so helpful n check what's wrong with my phone..before here I went fido sq1 too and they are not helpful at all...

this is horrible, this morning i was purchased an order for same day pickup and they were confirmed it then called my husband and said that they were sold it to some random person and cancelled my order?

Great experience at best buy today. Sagar helped me thoroughly and guided me to select the best plan and patiently answered all my queries. Would def. Come back again for my next purchase.

Recently bought a new phone and it was a really positive experience here, everyone was super helpful. Huge shoutout to Jojo, extremely helpful, patient and great customer service.

Bought 2 iphone 13 from the store and Zaheera was very helpful and guided us to make the right choice. I would recommend this place for the purchase. Thank you once again Zaheera.

Bought Iphone 13 from this place, met with one of the most helpful salesman “Parth”. He treated us so well and professionally. 5 starts for his service. would highly recommend!!

I ordered online for curbside pickup. When I arrived the guy who opened shop was very curious and friendly and had my item ready for me. It was quick and easy.

Very poor customer service from Zevira, store associate. I bought a 800 dollars worth phone from her but yet she asked for 35 cents for a bag to carry it in.

Great selection of phone cases, cell phones and tablets. I wanted something they didn't have, they right away offered to bring it in. Very friendly staff!

Jojo was great in helping us with a refund. The store manager went above and beyond to help us out and come up with a solution on our issue!

Thank you to Zaheera at location #202 For going above and beyond with my exchange. I appreciate all the support I Recommend this store 100%

Excellent service from Sagar. He was very attentive and helpful in our transaction. Thank you.

Excellent customer service. Ben has been a great help in getting the best deal.

Sajar is the best, just go directly to him. He is very helpful guy.

Good warm welcome greetings and polite greetings by the staff

Good service. Only carrier phones no unlocked phones.

Great experience. Helpful and friendly staff.

Thank you Zahara, you were very helpful today

Speak to Ben - he was very helpful!