Personal Commendation for Outstanding Customer Service by Jose at Kanata BestBuy Mobile Department I am writing to express my sincere gratitude and commendation for the remarkable customer service I received from Jose at the Kanata BestBuy Mobile Department. As an individual who values efficient and effective solutions, I was truly impressed by the dedication and exceptional assistance I experienced in resolving a challenging issue with a defective pro max iPhone 14 lens protector. My encounter with Jose was prompted by the need to address a defective lens protector for my pro max iPhone 14. As someone who relies heavily on my mobile device for both personal and professional communications, a timely resolution was of utmost importance. From the moment I engaged with Jose, it was evident that his approach to customer service was unparalleled. His attentive and patient demeanor put me at ease as he listened intently to my concerns, taking a genuine interest in understanding the issue from my perspective. What truly stood out was Jose's unwavering commitment to go the extra mile. Not only did he swiftly replace the defective lens protector with remarkable efficiency, but he also took the initiative to provide invaluable insights into proper maintenance and care. This personalized touch showcased his dedication to ensuring not just a quick fix, but a lasting solution that aligned perfectly with my needs. Jose's actions and attitude perfectly encapsulated the core values that BestBuy champions. His customer-centric approach, coupled with his willingness to share knowledge and provide seamless solutions, reaffirmed my faith in the brand and its commitment to excellence. Thanks to Jose's prompt and expert assistance, i was able to safely use my phone and take photos of my children on vacation which are memories I’ll have forever now. In recognition of Jose's exceptional dedication to customer satisfaction, I extend my deepest appreciation. His dedication and professionalism have not only left an indelible mark on my experience but have also set an inspiring standard for the Kanata BestBuy Mobile Department. It is my sincere hope that his outstanding service is recognized and celebrated within the organization.

Recently purchased a high-end Samsung QLED TV from these folks and spent 15 hours trying to get the things to connect properly with my surround sound system. Followed all of the on-line instructions for both the receiver and the TV , including new cables etc all to no avail. Contacted their client service department at the 1-800 number and was told someone would contact me within 24-48 hours to help me resolve the issue. it is now 10 days later and I have not heard a word from them. Obviously they do not care about after-sales service. I strongly say don't buy from them if you want any kind of real service. I have since raised the issue with Samsung telling them I am about to return the unit to the store for a full refund. Update to this review: Hilarious to receive a response to this review telling me to reach out to them again through the same channels that produced no results the first time. You can see how little they care about after market service. Rather than take the initiative to look into the original request, they make the consumer do more work to get any kind of service. I decided to try to contact then through the offered chat portal. My experience was equally frustrating and after about 30 minutes the person? at the other end was nowhere closer to helping than when I started. Pathetic!!! Samsung took a similar approach when I contacted them through an online review about the television. No one cares once they have your money.

I just returned from back-to-school shopping for my youngest daughter, who is leaving the nest for the first time and embarking on her university chapter. I want to give a HUGE shoutout to Dervan, James and an extra shoutout to John. Dervan was super helpful during my initial visit a couple weeks ago when I was scoping out products. He was super fun, easy going and very knowledgeable! Last week, I returned to buy a new iPhone and was treated to amazing service from James, who was also very helpful, kind and super patient as he walked us through all our different options. And finally Dave… no words can describe how incredibly helpful, tremendously kind, and absolutely amazing to work with to get my daughter all the equipment she needed for a successful start to her university experience. He has a GREAT sense of humour, is armed with patience, honest and has a great personality. To the HR Team… you made a fine choice hiring these 3 people… actually, everyone in your Kanata store is awesome. Thank you BESTBUY. I feel much better about my youngest baby bird leaving the nest because of all of your fine support!

Misleading and Deceptive sales methods, that you would expect in a night market. I was buying a $900 laptop, the person hovered over us, I had to several times let him know that I needed a minute to discuss with my wife. After several times asking the details, when it came to the final equation, the price he calculated was $1,460!!! So he had omitted to let us know to get the price he offered we needed to be Best Buy members for 24 months which in itself was $480, and an additional $60 to get the payment plan itself, and he "mistook" that at the end to buy the laptop we would have to pay $180 instead of $120. Also he said with this you get an amazing 1 time pay fee Anti-virus and you don't pay any more in future. When the time came for payment, he tried to say it's in fact Once a year, so basically like any other anti-virus. Terrible misrepresentation of price, product and all. Buy it online, do not go to the store, avoid the night market service!

I bought a Tv yesterday at Best buy for $99. I noticed on my receipt that there was this charge for $7.50 for an Env fee. I was thinking really hard about what this charge was, but I couldn't figure it out. I decided to call the Best Buy Call center and they were confused to what this charge was. I decided to drive to the Best Buy store out here in Kanata and asked the cashier what this charge was. He wasn't sure what this charge was, so he went and asked one of his managers, he then came back and said it was an Enviromental Fee and it was a mandatory fee. As a customer I think I should have been informed first about this charge, and at least have been told that there was going to be this charge. Just so everyone knows, BEST BUY is now charging customers $7.50 Enviromental fee on a $99 product. They also tax the standard 13% on top of the $7.50 Env fee + $99 product charge. They will charge you $107.49 + the 13% hst= your total charge

I’ve had some truly disappointing experiences at this place, and it’s not just been once, but multiple times. The only reason I continue to go there is because it’s conveniently located near my house. Unfortunately, it’s consistently the Geek Squad or the mobile service staff who seem to have issues with customer service. I called ahead of time to confirm they had the phone I was looking for, and I was assured that they did. However, when I arrived, I was told they didn’t have it. When I mentioned who I had spoken to on the phone, they simply said, ‘Maybe you called the wrong number.’ They asked me to fill out an online call back form, which I had already done, and I had even received a confirmation call earlier that day stating the phone was in stock. Despite this, it seemed like they didn’t even bother to check or listen to what I had to say. Their behavior has consistently been rude.

I am an approved purchaser of the Maytag electric dryer at Bestbuy, but my review was not appeared on bestbuy website at all after being told it will be appeared in 2 business days, shame on best buy to reject my review on my bad experience at best buy. My dryer was delivered with damaged front panel at bottom and best buy refuse to repair, exchange or compensation. I called them, and they told me someone will email me. I received an email with rejection of exchange, repair or compensation. Then they will not response to my email any more. I called them again, and was told an supervisor or manager will call me back within 24 hours, but now it has been 3 weeks. I will no longer shop at best buy for anything in the future. I hope Future Shop will be alive again.

Chris from Kanata location was amazing, so glad he helped me and my boyfriend today looking for a TV. I would highly recommend Chris as he made my boyfriend and my experience super enjoyable. It’s hard to believe he’s in training as he’s a natural salesman, super friendly and very informative. I feel like I actually understand TVs now LOL

Went to buy two items and both were boxes on the shelf but went to the register to find out that both were out of stock. You're better off shopping on Amazon. As an update, this 'Best Buy Owner' who comments on these reviews is most likely a bot directing you to the generic Best Buy customer service contact.

Changed up my phone and Mahar helped me and I gotta say he had a great attitude and was the best for any help and getting me set up. Besides how busy he was he stayed to help me set up my phone. Definitely a great experience today at best buy. Thank you Mahar.

It has a lot of things that entice you - generally pricey. We had selected a laptop to buy that had a tag with price but were told it was not available in store or online.... But then told we can buy one 50$ more expensive.... Feels like a bait and switch.

I have been to the Best Buy in Kanata about 3 times and everytime I has impeccable service from the Geek Squad, specifically Airnest! He is very knowledgeable in his job and takes the time to ensure that the customer also understands what's

Bought a Quest 2 last week. I was suppose to received a 75$ gift card, which I didn't. Tried to contact by email, phone, I came back and the manager was mad about me asking the 75$ because the promotion is not good anymore. He also accused

Walked into the Best Store April 10 and bought a new TV 50inch. Could not fit in my car so took the free shipping option. I live 15 minute drive from the store. Here's what went wrong:1) the sales person I was dealing with told me that the

I had the unfortunate experience of visiting geek squad at Kanata Best Buy today. After being a member for over four years of geek squad, it came to my attention that my family forgot to continue to pay their plan. I was rudely turned away

I want to write the worst review! We bought a TV at the Best buy store, it’s not cheap! A year and a month passed and the TV stopped working, there was no picture, only sound. The standard warranty on it was only a year, but only a month

I get the impression that Best Buy is trying to focus more on big-ticket items. Doesn't have nearly as much smaller items as it used to, both in price and size. While certain stores have these new displays to look fancy, it seems at the

Great collection of all kind of electronics. We went for the return of an item. Though we didn’t get the solution but the person from customer service explained the whole process very well. I must say staff is very kind and supportive.

This location sold me a laptop and printer that are not compatible. The Windows OS does not recognize the printer software. No tech or customer support. Must pay geek squad service for help. For shame! Fun fact: All best buy stores no

Amanda made my experience smooth. There were a few road blocks, which she handled with professionalism, honesty, and I felt she really cared. This is sometimes hard to find in retail. My shout out is to Amanda in returns.

Do Not shop at this store they knew they are only the choice for electronics they take advantage of this they charge back stocking fees for returns and they do their best don’t excepted to returns they are so rude.

Stood in line while three workers helped one guy. Then after the guy left they just walked by me without saying anything. The door greeter ended up cashing me out.

They have really pathetic customer service . Employees are free still not helping and talking to each other. I will never going to this best buy again.

What an incredible store to shop at and professional service from their geek squad, the staff helped me book the mounting of my new beautiful tv.

I've bought plenty of electronics from Best Buy over the years and I've never seen customer service as poor as the Kanata location.

Great place to shop. Employees are friendly and always available to help. The customer experience I had was amazing!

Amazing Staff. Go straight to see William Store Manager and Sandhu for any Appliances or electronics.

Was really a great experience Thanks a lot for Dana for helping me out and being very patient

Fair pricing, mostly helpful friendly staff. Good selection of products.

Unbelievably kind and caring individuals! Great work :)