Terrible experience involving a blonde male that worked customer service and his manager. Back story: I moved from Toronto, ON to Pinawa, MB less than 5 days ago and wanted to set up all the stuff in my apartment when I got here; this involved buying a new TV, vacuum, etc… I have a fairstone account that was set up in Ontario and confirmed in ontario that I would be able to make the purchase when I got here. Fast forward to yesterday, I go in store and immediately go to customer service to verify my account is in good standing. As soon as I told the man helping I was from Ontario, he went to check with a manager they declined to allow me to purchase with my fairstone account, even though I had my original ID which is the same on the account. I was informed that since it was an out of province account, “fairstone doesn’t allow these type of sales to occur”. With that being said, and MPI on strike, I offered to call fairstone, change my address on my account, and provide them with my passport along with a document such as a bank statement or lease agreement which proves that’s my address. That option was declined because, as he stated, the address needs to appear on the ID for them to be authorized to take it. At this point I was frustrated and knew that providing other valid solutions to this issue wasn’t going to change his mind. After this interaction, I decided to call fairstone to confirm any of this. They provided me with 2 solutions: 1. Change the address on the account and provide the store with a valid piece of id and a document stating my address such as a utility bill, lease agreement or bank statement (note that this is what I offered above to the employee) or 2; attempt to make the purchase in store with my current ID and such, but I noted that I would want the item shipped to my address here from the store as my car cannot accommodate a 65’ TV, so fairstone noted that may be an issue because shipping typically needs to be done to the address on file. Today, I made the purchase in store at a different location, using the Ontario address on file, my Ontario identification, and shipped from store to my Manitoba address for mounting because we called fairstone when attempting to process the transaction. All in all, this location lost out on a $4,000 transaction because, to my own assumption, I would be committing fraud. I’ve worked for bestbuy from 2015 to 2021, know and have participated in wrongful stereotyping of customers, but one of my old managers always made us be go through the transaction like they weren’t trying to commit fraud. Just make sure to take extra precautions along the way to ensure that the person is who they claim to be. This process either isn’t taught at this location or the employee and manager I dealt with are extremely misinformed on their agreement with fairstone. Extremely upsetting scenario.

Not impressed with the Best Buy Rewards and glad that it's ending. They can never scan our cards properly and when they look up in store or by phone they can never find our accounts. They finally found our accounts by email but they won't be adding on the points from the last 12 months and we are in the store often because the program is ending in a week. This is after more than a year of hassles when they promised just to transfer our points to new accounts and send us new cards by mail which later was supposed to be by email. They are going to have an event the day before Black Friday where you can get first dibs on the Black Friday sales. Also do not buy a phone from here. I bought one 6 years ago and it was placed on Virgin Mobile. I was given one exchange on my phone after two weeks. The second phone stopped working after two months and in order to try and get it repaired Best Buy would send me to a Virgin store which didn't want to help me because I had purchased it at Best Buy. The Virgin stores would always tell me to call their toll free number which I did but I would always get transferred to so many employees and departments or hung up on. It took them two months to send me two loaner phones both of which did not work with my apps or the Internet. This was blamed on the floods in Manila.They they mixed up the paper work from my phone with the loaner phones so there was a delay there. Once I sent my phone in to them for repair they could not find it even though they had signed for it online. This was blamed on them changing all their offices and locations around where they could not see 50 feet in front of their desks. It ended up being many phone calls to their offices and customer service 4-5 times a week and broken promises of repair and a new phone. All the while they were charging me for my plan every month even though I did not have use of my phone for 6 months. In the end they only credited my account $250 for my plan fees after 8 months. I never received a new phone from them, nothing was ever repaired and they continued to transfer me from place to place each time I called which meant a raw voice and 2.5 hours each call. They continued to take my calls and spew bs to me until I was phased out of their system. I am happy to be dealing with MTS for the last 3 years instead.

The other day, Feb 25, I went to best buy to check out another laptop for school. Having received some funds from MPI, i thought might as well put the money to good use. Investing on laptop. and this goal was well-achieved with the help of Hope from Best Buy Regent. This is by far, one of the most Best-Buy experiences ive had in years. How she assisted me was what I would have done as an associate of the company. I came in very unsure of what to buy. I just knew i needed a laptop. or netbook. And yes, I already got some at home. But One, i use for Work1 that I don't want to use for something else; I got another for Work 2 and zoom meetings. and which I prefer not to use for this purpose - school. I needed a new laptop for school. and with the budget i got, i just needed one with wide screen so i can open multiple files. (i have 4 netbooks to date including the oldest 2008 eepc) but i just want something reliable for my school. Unsure of what to get as I came in, but Hope made everything easy for me to decide. She listened to what I had to say I would use the laptop for. And she said, based on that need, the laptop I was eyeing for (samsung for its slim slick design) may not necessarily do its job for me. What I love about it was how he uses analogy and visualization comparing the laptops and its processor (or none of it like chrome) to a car and its engine. I came in not knowing what to buy and leaving something in my hand that I know I would never really regret purchasing. It was a great experience because she gave me time. She never pressed so hard for me to make that decision. She just gave me space looking at the wall weighing in my options. It was a beautiful experience (certainly not the same experience i had looking for a laptop charger a day or two days before Feb 25) If you guys need something from Best Buy and you need something from Regent branch, go look for Hope. Clients always appreciate associates who can answer the questions, simplifying it for them; i love how she didn't make me feel s$&((^ just because I couldn't make that decision right off; i love how she had calmed me down and made me sure of my decision before I left the store. You did give me a great service. thank you for that

Will Never Shop at Best Buy Ever Again. Ordered a 75" tv, after waiting 2 weeks for delivery and having the delivery confirmed the day before, nothing showed up the day of, wasn't called or anything and I took the day off work. Now I'm stuck waiting with no answer to when my tv will be delivered, if they can even get it as they screwed up the shipping and it went to another store so they have to literally ship it back to the correct store before they ship it to me which makes no sense, it's called a "store transfer" but I guess they know BEST.... Also they refused to do anything for my inconvenience, refuse to compensate me for missing work, wouldn't offer to refund the shipping charges or discount me. Best Buy Customer service is a joke, won't offer you anything and it's take or leave it attitude so I'm going to buy it elsewhere. They're already closing stores so it won't be long before they are only online. And don't buy anything online from them as there's a good chance you can't even return it to them, BC it's a third party seller... People wonder how these big stores end up closing their doors, this is how, they act you like you don't matter BC there's always someone else who will buy. Update** Dealing with the escalation department was a joke, not once did he apologize. After being told to take it or leave it I accepted a $50 gift card. The delivery was to be for a Saturday as I already missed working the first time, the guy confirmed that they can do a Saturday delivery BC I didn't believe him and guess what, they scheduled delivery for Friday. I get an email matter of factly telling me it's coming on Friday after discussing in length with the guy. His attitude was that he didn't care and it was like talking a wall, very entitled attitude I didn't appreciate. I'm not responding any further with there customer service department and stand by my statement of never shopping there again. Saying sorry to begin with goes along way resolving customer frustrations, usually that's 101 in customer service training. I didn't even mention the in-store experience I had regarding this and I can't be bothered to type anymore. I was so excited for this purchase and ended up feeling the complete opposite.

I purchased an air conditioner from BestBuy back in July. I decided to return it, because it was not as advertised. The machine was advertised as being able to perform up to 14,000 BTU/hr, but in the back, it showed the DOE rating as 8,500 BTU/hr. This unit takes more power than the one I had before and since I couldn't trust how this AC was going to perform with conflicting BTU numbers, I decided it was best to return it so I could pick a different AC. Upon returning it to BestBuy, they were unwilling to accept it, citing store policy as the reason. I told them when I had purchased this machine, I asked the lady at the checkout how long I had to return this and she told me I had 30 days. The woman who ran it through at the checkout counter did not inform me that portable air conditioners can only be returned in 14 days, whereas most other products sold at BestBuy can be returned within 30 days. The people I spoke to at customer service told me the only thing they could do is exchange it for another unit. I told them that wouldn't solve anything because the unit isn't defective. I told them I had all the original packaging (except for the zip ties I had to cut). So now I have a $540 portable AC sitting in my garage collecting dust because Best Buy refuses to accept this machine despite the fact that it's in perfect condition with no damage, all the parts that came with it, including the packaging. Until I get this matter resolved, I am not buying anything from Best Buy and I am encouraging everybody I know to avoid BestBuy in the future so they don't have to deal with these types of weasel tactics, should they decide to return what they recently bought.

I wish I am able to give below 1 star for Best Buy at Regent location. I was there today to buy 3 items, a laptop, a TV and a Hard Drive. Also, have been a customer of Best Buy for a while, but what I did wrong this time was that I wanted to Finance those items I bought. I went through the application process on Fair stone and I got the approval. I was to present two ID card which I did. Furthermore, I just bought a new home, so the address on my ID is different. I was asked to show evidence of the new address which is the standard practice and as a banker myself, I understand this process. I logged on to my Winnipeg Water and showed the new address. After this they changed the request to a physical bill that I explained is yet to arrive. I asked them to verify me through my previous purchase, and I was ready to log in to my other bank profiles, CRA etc to show my new address, but it fell on deaf ears. The manager came and the staff that attended to me start explaining what he insisted on and of course the manager also said the same to support the staff even though they couldn't explain why they need a physical bill (that can be doctored) to be sighted above several other accounts including CRA and Winnipeg Utility I am willing to log into to show them. I guess the colour of my skin did not help, as they treated the whole thing like they have profiled me. No attempt to find a resolution, except constant insisting that they only sight physical bills. I have had friends and family members who have had issues with this particular location. It is terrible

I have always had a terrible experience purchasing electronics from here. I had asked very specific questions regarding features on smart watches. One of the smart watches I had purchased for my husband, I was told did not have some of the features I was looking for but another more expensive brand did. The watch without the features I was looking for appealed to me more so this is the one I had purchased. Upon bringing the watch home and setting it up- as it turned out this specific watch DID infact have the features I was looking for ! Which was great for us , but frustrating I almost walked away from it and spent more money than I had to because I had been given incorrect information. I had recently upgraded the watch and again had asked very specific questions regarding the watch and had to wait around while each sales person had to find another sales person to answer my questions. It had seemed no one had a clue what information I was looking for. I had brought the watch home and again had been given the wrong information of the features of the watch this time not to our bennefit. So we had to drive across the city to make a return. The staff perhaps need more specific training on the products and brands that are sold in their departments and need to have the knowledge to provide proper services.

Had issues with not 1 but 2 brand new Samsung tvs, as a result I was forced to deal with what they apparently call the store manager or "floor lead" in Best Buy lingo. I explained the issues and having to drive all over the city numerous times to exchange tvs as this location had no stock, and my very reasonable request for reimbursement for all the trouble I needed to go through to get what ended up as no satisfaction from my purchase and was met with an immature, dismissive and arrogant response from this s floor lead and an extremely cocky attitude where eventually he simply walked away. I literally handed him a solution that would keep me as a customer and simply price match for a similar tv they had in stock (a difference of $130) but he wouldn't hear it. I continued to question that he was willing to lose a long time customer over that amount in these times?? They honestly need to hire mature adults for management positions, not children who have zero sense common or otherwise..and dress professionally, not like some 80s break dancer. I will never go back there again. I've logged a formal complaint with the corporate head office.

I was at the store earlier today to try and get a price adjustment, in error I could not do so, I either didn't end up reading properly but this is not my complaint. Myself and other shoppers were directed to move from the line that was for pick-ups, to exchanges and returns, where no one was working. Multiple staff walked by, and I myself don't shop at Best buy often because I don't like people bothering me while I look. When we need something that is to return some of our money, no one looked at us or even cared we were standing there for nothing. No associate could tell us they would not be offering returns today? The only reason anyone came is because I put on faux angry face and got someone to come, then she proceeded to tell me that the poor girl dealing with a line of 15 people doing pickups is also supposed to do returns. How is that even reasonable? There's free people all over the store, two just watching the door, and nobody can help this girl or the people next to me that waited 45 mins already? Good thing it says "Exchanges/Returns" cause it's not cust service. At least put a sign up...

2 weeks prior to the whole City was starting to shutdown for virus I called Best Buy CrossRoads location. For 2 full days no one would actually pick up phone, then finally I was able to speak to someone who accidentally hung up on me, and I called back only to find no one ever answered again. For another day I tried calling throughout the day to no avail. I have been trying to return a printer that has never worked and I actually only printed about 20 pages, and half of those are printer IT related. Please everybody if you are a low use printer person, never buy a HP printer. I have had 3 now, and all of which the ink or head dries out and prints lines across. Now Best Buy was great at customer service years before, they used to answer phones, and return even if you had for long period of time but if item never worked it never ever worked. There must be New Managers, New Staff, New Regional Managers. I could not find any staff to help when I was in, and again, to not answer phones over and over, this is inexcusable. Head Office needs to get involved at this store.

I really like that the sales personnel do not work on commission. I feel like it prevents pushy sales and allows them to recommend products based on what my needs are and what my budget is, rather than on which product is going to make them more money. I came in to purchase a television for my brother because he was unable to go to the store for himself. He had a specific model in mind, from a well known brand and it was on sale for a good price. The sales person told me everything that I needed to know about that model and then asked what it was going to be used for. Being that it will be used largely for video games, he recommended that I consider a lateral move to a lesser known brand of television that is able to provide more premium features at a smaller cost; namely a higher refresh rate. The two models were nearly identical other than this spec. I relayed the info to my brother and he agreed to the change, so that is what I purchased. And then the gentleman helped me load the product into my vehicle. Thank you Bestbuy for a very pleasant experience.

had ordered 1400$ worth of products online through best buy, but i went inside store casually strolling because i wanted an electric toothbrush for someone as Christmas present. I bought a tea, and maintained social distancing , occasionally removing the mask to sip on the tea. went in front of the Apple products area in the store to browse, the lady was ordering me to put on the mask in a condescending tone, i told her i have a cup of tea on me (and she saw it too), and that i will put it back up, (it wasnt off exactly it was just a bit down and i am vaccinated ), then i immediately get a , "can i help you with something? as if - buy an apple or gtfo, had to tell her, no i am here for browsing and be firm, . wow , very rude, left without buying anything inside the location. I will stick to online purchasing. They really shouldn't hire such individuals who dont know even how to talk to customers.

I’ve tried to order online, and pick up curbside. Twice in one day, my order was confirmed. Went to store to pick up, waited for an hour in parking lot. Order is still being processed. I don’t understand how it takes this long from the moment of purchasing and confirming the order. I’ve been back here twice today because the first time they told me they ran out of the time AFTER, it had been confirmed. I am waiting here again, they told me the item will still be another 3-4 hours. I simply do not understand how it takes this long to bring one item from in the store outside, when it’s already been paid for and confirmed. Best buy needs to step it up, curb side pickup, online ordering is absolutely ridiculous, and not convenient at all. I will not longer shop here for any reason.

Had a very frustrating experience at Best Buy which is not usually the case. I went in looking for a Blu-ray movie box set of movies. I had confirmed that it was in stock, on line, and when I got to store I could not find it. I ask a co-worker to help find it. They confirmed on their phone it should be in stock. We looked for approximately 10 minutes. He apologized and told me one thing I could do was order it on line as a in-store pick up and that way it would trigger more people to look for it. I thought it was strange but I did it and needed to run other errands. 10 minutes after placing my order on line I recieved an email saying my purchase was ready. I went back and picked it up. Not a great experience but now I know not to shop in store.

Don't purchase appliances from best buy! Have bought nearly $10,000 worth of appliance and 6 months later we needed to making warranty claims. Everything from sprayers from dishwasher falling off to ice machine in fridges not working to elements of stoves not working. The warranty Dept was useless when following up with a claim. Was hung up on several times when asked speak with someone who can help. Understanding that these could be the brand defects, however the customer service was so bad at the warranty center, that I would discourage anyone who is tossing the idea of purchasing from best buy. So many other places offer price matching and I wish I had honestly gone there instead. Save yourself a lot of trouble and shop somewhere else!!

I got lenovo laptop by price match. And i noticed after few days that it is preety slow and get charged only upto 60% and get drain preety quick. So we went back and after telling everything i came to know that it was an "open box" laptop and they never told me. As they were supposed to tell me before i place order. This is basically fraud. And whwn i talked to manager , he literally ignored it and said you will not get charged for anything and declined to help to buy another one and said check online. Like firstly you are not even addmiting the mistake and then that rudeness. Like common, try to work professionally or dont work if you dont like . Stop scamming people for your own commision. Wasted my time .

Did an online order and they sent back one of the items for no appearent reason, and they had no explaination or reasoning, they told me that I would be reimbursed and that I would have to place another order(like as if they don’t carry thousands of ps4 controllers.....) then proceeded to go to customer service. They then proceeded to hang up on me and decide not to call back, won’t ever be ordering from this company again, very disappointed in the customer service they provide. I guess they do not value there customers money and support. Highly recommend not going through Best Buy for your electronic needs. So much for being there for everyone’s “holiday needs” hey bust buy ??

For years I enjoyed the customer service at this location, however this past year you cannot reach a sole on the telephone. I tried for a week straight then gave up and attended only to find they did not have. If they would have just picked up the phone it would have saved me a 50 minute drive into town. Never mind not having enough staff in store! I am sure this will be the next retail to go as I for one will not go to outlets who do not focus on serving their customers. It’s terrible. What ever happened to serving customers and providing support? I see from many others here it’s problematic, no wonder why others are going online. Why pay for service if your not getting this?

I need to know why the Geek Squad is not returning phone calls to people who have a subscription service. I would think that if someone is paying $150.00 per year, they would get a phone call when they call for in home service. Maybe they should be refunding all the people who have the service, or someone should start a class action lawsuit to recover the monies that they are collecting, and not supplying a service. This is interesting, when you call the bestbuy phone number as published, the recording tells us that the store is closed, yet the stores are open, why are they not accepting phone calls to their stores.

I've never had a problem with them before but the end of 2020 i finally became disappointed with bestbuy in general. I was saving money to buy myself a smart TV and to make sure that i didn't spend it on something else i bought gift cards for bestbuy when I had the extra money, so by the time boxing day came along I had 5 gift cards adding up to 500$ on them. Saw the tv i was interested in started the online curbside shopping and when it came to paying for it, was then told that you could only use 2 gift cards per order. Now it's going to be several more months before I have enough extra money to buy a new tv.

Had the most positive experience at the Best Buy on Regent Avenue a few days ago. Went in wanting to buy my first laptop, got the most helpful and patient sales person, Anmol, Who patiently took the time to explain the differences of laptops, tablets, chrome books etc. I am not text savvy (at all) and he explained everything thoroughly and professionally, but most importantly never once condescending. Joyful and kind always. Turns out for what I was looking for, a laptop was not best so purchased a Chromebook. Employees like him are real gems, and I am happy to give kudos where they are due. Thank you Anmol!

I purchased a TV on black Friday had it scheduled for delivery on December 14th. They gave a 3 hour window between 3 and 6. They apparently showed up at 2:40 and then just left with no notice or nothing. Everyone has a cell phone, just call. I have a job. I even left early so I could get home for the delivery I found out was because I phoned them at 6:30. This is the last time I buy anything from best buy, they don't even care that there team screwed up. Why give a time window if you can't follow. I can understand if your running late but thre is no excuse for leaving early.

I'd like to share my first unpleasant experience with Best Buy. I came to Best Buy on Pembina Winnipeg to buy new microwave and I asked 3 employees how can I recycle my old one. All of them said - bring it to us, we will recycle. Once I brought my old microwave another employee approached me and told they don't accept this kind of microwaves so I need to take it home and contact local authorities. He added It was written somewhere on the company's internet site. 40 minutes on the road for nothing. That was very unprofessional and unpleasant wasting of my time and gas.

Went to buy a wireless keyboard and mouse and asked the clerk if they had that model on display so I could look at it and make sure the mouse was big enough for my very large hands. They did not have one available to look at and would not open the box for me to look at it. I had to take the box to the cashier, pay for it, then she would take off the security wire and only then can I look at it. If it was not the one I wanted, they would give me an instore credit. REALLY??? I just walked out. I cannot believe how low customer service has gone?

Placed an online order for Cubside pickup Dec 9th Email confirmation received, asked to wait as they were prepping my order Email received Dec 14th stating that my order was cancelled, no reason listed. No email was sent for me to pickup. Called store, unable to talk to a human as their phone system wouldn't allow it. Dec 16th spoke with Mary A on the online chat, to summarize she suggested to replace the same order. Dec 17th logged in to place order, my item is now $40 more than it was a week ago. Thanks Best Buy for the OUTSTANDING service!

I was here almost two weeks ago to get a new cellphone. Nicole helped me out getting the new IPhone 11 in Minty green ❤️. She was so patient and really knowledgeable about my options and such. Really listened to what was important to me and even added some bonus Data to my plan and hooked me up with a great case and other accessories. Getting everything done with her help was a breeze and I’ve been telling everyone to come see her if they need a new phone. She is my girl!!! She deserves a raise this one.

Pathetic service. Waited a hour to get a screen protector put on my phone. One person working geek squad and there was a huge line up. When I asked why this happened I was told "someone called in sick". Which is totally understandable but what isn't, was the fact that there was no manager in sight helping and lots of other employees literally standing around doing absolutely nothing. The store was otherwise completely dead. Don't shop here and don't buy geek squad services. Other customers weren't happy also

Update: Shortly after Best Buy's reply, I received an email apologizing for the delay and provided a key for another title. While it is not the same title, I appreciate the effort in making it right. Pleeeease make this process simpler for customers. -------- Original 1-Star Review -------- Was supposed to get a Starfield for free for my Ryzen 7800X3D processor. Never got the code. Live support told me to go to store, and store hasn't be able to resolve. It's been over a month and a half and still waiting.

I place an online order for curb side pickup. I’m not new to this since I do it often with other reliable companies. Well, Best Buy lost my business. I placed an order and waited for days for an email telling me to pick up my order. No email then it got cancelled. I tried calling no response, getting the run around and it takes 7 business days to get my money back. Best Buy is a joke and I won’t be buying anything from here ever again! You’d think in a time of crisis they would make it simpler but nope.

Was a great experience as I pre-ordered my Samsung Galaxy S20 Ultra and was told it would be 2-4 weeks for them. I recieved a call today (Mar 13, 2020) that my phone is ready to be picked up. I came down this evening and helped by an awsome girl by the name Becca. After getting my phone set up and was told your getting a $200 best buy gift card along with my other free items that came with me phone. That was an awesome nice surprise. Had a great experience and I would come back again for sure. :-)

I was there 2 weeks ago, trying to buy stuff from insurance money to replace things in a fire. I was informed they do not except cash and cash is all we had. They turned down 7000.00 worth of electronics purchase. When asked why I couldnt psy with cash they said its cause the covid 19, yet their cashier stood there touching all my products with his bare hands and not washing in between customers. They should practice what they preach. ( regent location) they definitely need better staff there.

I came to this store to pick up something I found on the website. None of the staff approached me to ask if I needed assistance, or even acknowledged my presence. The majority of them were crowded together watching some program on the TV. This best buy is also, or at least to me it seems smaller than other Best Buys I have been to. The only reason I went here is because I had to. They do have all kind of electronics to meet most people's needs, as well as movies, cameras, laptops, etc.

What's the point of having a phone service if you never answer the damn phone. You have MY computer, I am calling within business hours, it has been 3 F*@king hours and still no answer. Best buy employees do not care about the customers at all. I would honestly never go back to best buy. Customer service is the essence of business and that is the largest thing you are lacking. Id rather go to your competitor and pay them 10% more to get the service I deserve as a paying customer.

Usually has everything I need in stock when I go. A couple times they haven’t even though their computers said they did however they are really good about ordering it online for you and having it shipped to your door. When that happens it’s good to make sure it’s not something you need in a timely manner as they do ship with Canada post and even when they’re not on strike they may as well almost be. However the staff at bestbuy is usually fairly friendly and always helpful.

I see a number of negative reviews here but my recent experience was actually positive. I was looking for a Type-C USB cable and USB-OTG adapter but couldn't find anything on the shelves. One staff member checked the computer to see if they were in stock while another went to the back to see for himself. After about 10 minutes he returned with my items. I didn't ask him to go to the back as it didn't occur to me - he volunteered. I would call that pretty good service.

Was looking to purchase a new television. Asked the first sales representative for some information regarding a specific television. Was told it wasn't his department, but he would call the television sales person. 20 minutes of waiting and asked same staff member if someone was coming to help me. He called again. I walked out after another 15 minutes of waiting. Aweful customer service at this location. Purchased the same television from Costco 30 minutes later.

It was okay for the most part, I was looking for a new laptop for my son for school, The Sales Rep I had got originally seemed like he was more concerned about his shift ending then helping me, but I had a nice lady step in and help me pick out what I needed. I originally was looking online at their models and they offered me a good deal for an open box item. Always happy with saving money. Would come back to this location to see The rep Kayla again.

I have been trying to contact Bestbuy on numerous occasions and not only at peak times with no success of anyone answering the phones at any locations in Winnipeg. I contacted head office and was told that this is an ongoing problem with the stores, so obviously they have not rectified the problem and don't seem to care about customer service. So I took my business to The Source who has great customer service and actually answers the phones!

tried to call them 5 times on a Tuesday afternoon and there was nothing but a stupid recorded message. I tried to connect with all the departments but the phone would just ring for about 5 mins each time before I would just hang up and try again. looking online I found some laptops I would have liked to purchase but of course they were all out of stock! I guess ill just go to future shop or the source, they have better prices anyways.

I don't know what people are complaining about. There customer service here is great. Bought a TV, Speakers and a game console and ask them a bunch of question about the TV. They answered thoroughly and expertly. Still don't know why people keep complaining. I guess they just want to talk about something.... Anyways still gonna buy in here. Can't wait until they get some limited edition PS4 Consoles in here (mainly FF series :P).

Over time I have purchased some items from Best Buy Regent Ave. location & received excellent service... Knowledgeable staff , never pressured me into purchasing. Displayed extreme patience when questions were asked about the product.. I'm a very satisfied customer and will continue business there . I would recommend them. Extra caution during the worse covid waves. Per public health orders were implemented.

Over this Christmas shopping season I have come to love Best Buy. We have been back 4 or 5 times in the last few weeks. They always have what we are looking for and the employees have all been polite, helpful and very patient with someone who doesn't know a lot about electronic things. They got my mom a very good deal on her smartphone plan and the one guy even carried her stuff for her while she shopped!

I came in earlier today with my brother to find an external hard drive but left with a new laptop and a GREAT deal on an external hard drive. Jace helped us find exactly what we were looking for and priced match too. He was very patient and gave us all the information we needed and made us feel in control and like valued customers. Thank you so so much for your help Jace! Great, great service!!!!!

Good deals sometimes. I wouldn't expect the fastest help from any of the employees. They often ignore you or there is never enough staff to help out. I would also research the product you're interested in before going here. Staff tend to read the description on the box and tell you what it says. Not knowledgeable at all. If you're looking for a cell phone, make sure you have a few hours to burn.

Good products, however I went to this location to buy a Bluetooth speaker and after paying for it I got followed by the security guard outside the store who subtle tried to accuse me of stealing and pulled the speaker out of my bag and refused to give it back until I showed him proof of purchase, I’ve never stolen in my life so I personally feel like he racially profiled me as I’m indigenous

Came in looking for 3 laptops for my business and was helped by Caleb and Roger. The amount of knowledge Caleb had regarding the products he was selling was stellar. I was able to make a comfortable decision on a laptop I didn't know anything about. I'm so looking forward to the upgrade and thankful to Caleb and Roger for their patience and time. Ask for Caleb, you won't be disappointed.

Don't try come down on a weekend. Stupidest store hours I've ever seen for a nationwide chain. Even stores out in the countryside open before 10am on a Saturday and 11am on a Sunday. If it wasn't for the fact I have to return something I'd of gone to a different store. At least 4 people have walked up to the store turned around and left since I've been sitting here typing this.

awful and stupid service. a lot of mistakes in obtaining credit cards. the selection of personnel is terrible. very stupid and not personalized service. they can not correctly insert the data of the card holder into the computer, holding the driver's license. canceled the card (2 hour's). I will never use the services of bestbuy. expensive store. but very beautiful girls :))))

They dont answer the phones and have been in poor contact since i've purchased a game console. It was easy to order with them in store but unbearably difficult to talk to anyone within the building without having to go there personally. 3-5 business days for shipping is BS. currently on day 8 and still no contact. Safe to say i will shy away from all dealings with Best buy.

Always great service & reasonable prices. They always have sales or special promos so it's not that hard to grab what you want at a great price. I like that I can order my item online for in-store pick up, super quick & convenient also insures I get my product as I don't have to rush. Gabbi at the Regent location was very helpful & made my shopping experience a pleasure!

Shopping experience here was fine. Everything we went for today was sold out but funny thing 1 of the items I wanted the employee said they had a couple in the back on hold for employee but they never bought in 2 weeks so went and grabbed me it. So employees here get all the sale items before customers. Customer service to do a return was fine no complaints and speedy

I would like to make this review higher but I tried to call ahead of time since I live outside of the city to see if an item was in stock. I tried for over an hour and never got past the automated system. However once you are there the staff is friendly and helpful. If you can just make it so calling is more accessible to your rural clients my star rating will go up!

Will never shop at best buy again as of today. After multiple phone call i've realized you cant talk to people anymore. and why is it that you call a location and it doesn't give you options for curb-side pick up, it just tells you to go online to get help then you go online and there online help if offline... Hire more people, you clearly cant keep up with demand...

I literally called yesterday to check if they have a display of a laptop I was looking for, and the customer services said surely they do have on for display. It took 45mins to get this store, found out they do not have the model for a display. Wasted my time and gases. Please train the employee properly so they understand what they are telling to customers.

I went in today frustrated and angry. I was approached by a employee named Mankirat. This girl was so friendly and helpful. I’ve honestly never had service like she provided. I felt she actually cared about helping me, and she did. I will highly recommend this location to everyone I can. I won’t buy electronics anywhere else. Highly recommend this store.

Had a lady who I thought was with the geek squad assist me. Horrible knowledge and she kept reading off a clipboard. She apologized for not having what I wanted so I went on my way but as I left I seen what I needed. She kept pointing to items out of my range which I wanted to spend. They gotta keep the geeks with geeks and the Barbie's at the tills.

They allowed me to return a defective headset, with no physical receipt, well after the 30 day policy. This is very much appreciated as i was out of the country in the months prior & i genuinely did purchase a defective product, opposed to potentially damaging it myself. Best Buy also allowed me to exchange it for a better headset, only cost me $22!

Well once again I went in to pay my cell phone bill only to be followed around by a big intimidating security gaurd even though he could clearly see I was a paying customer.jyst wanted to see what was new on the market but It must be be all my clothing and my age group because it is seems everytime I go there they make it too uncomfortable to shop

Waited for help for a smart watch for 30 minutes ended up buying online instead. If you can wait a couple days you better off buying from a company like Amazon. If nobody helped me in 30 minutes when buying something imagine trying to get warranty or returning a item. Total joke this company is they deserve to be following the way of future shop.

I ordered a brand new desktop and within 2 weeks the motherboard and the ssd's had to be replaced. When I got it back It was covered in best buy yellow stickers and it said tested and updated. NOTHING COULD BE FURTHER FROM THE TRUTH! I spent 10 hours updating it and now it's running slow. I will NEVER, EVER buy from This company again.....EVER!

Awesome service at this Best Buy! Whenever you enter they ask if you need help and they're always so friendly and genuinely seem interested in what they're telling you about! The curbside pickup is amazing, my order was ready in about 30 minutes everytime! Best Buy has impressed me a ton since the start of the pandemic

Richard MY MAN! We were in today looking at smart watches, and Richard took the time and effort to ensure we got the right product with the best price, as quick as possible. All while providing the same level of quality, humourous service to other customers while we processed our order. 6 stars!

Great experience. Helped me get my product sooner then having to wait to order it in. Manager came in an helped everything move along faster. They also reserve items for 24 if necessary. This bestbuy location has fast and great service would definitely recommend for all your electronic needs

I can here to exchange my vacuum from an online purchase today... I have to say I was very impressed by the friendliness and customer service from every staff member I interacted with. Thankyou for the positive shopping experience and I will be coming back here for my future purchases! :)

Went in for an optical cable & a laptop. I found the cable quickly as the shop is well appointed but after wandering around the laptop section for 20min I left with just the cable. I was approached by one employee as I was leaving & asked if I could use assistance. I said yes, 20min ago.

I bought a TV online at Bestbuy.ca but I received it broken. The in-store staff at this Best Buy had no issue taking it back and issuing a refund. And because that went so smoothly, I ended up buying a better TV from this Best Buy. I am very satisfied with the customer service here.

Took my daughter boxing day shopping, and found very few actual deals. Most of the items with anything resembling a decent price was the lowest tier product lines with terrible reviews. Took my daughter home to teach her about online shopping. Won't bother driving in next time.

No possible way to actually get a hold of the store and the call centre is useless, close early and listed hours aren’t actually their real hours. And if u need help with something ur gonna have to run around the store and start screaming before anyone actually helps you

I really appreciated their hassle-free return policy. I was worried about coming back to a bunch of "this and that" but they were next level with their customers service. I also found that the instore sales reps were accessible and not at all pushy. Full marks Best Buy!

Normally I buy all my tech here and have been for years, but went tonight with a question about monitors and was spoken to so rudely by an employee that a customer had to come over and ask if I was okay once he finally left me alone. If I could give 0 stars, I would.

I used to spend so much money at Best Buy. Now I can't even remember last time I went... Oh wait I was there yesterday but I went at 19h30.. closed doors! Silly me.. Their opening hours are a joke. I predict they will switch to a web store only within 5 years.

Excellent staff, especially in the TV department. Very professional, knowledgeable, and not pushy. Helped me get a great deal on a new TV and wall mount. I also love how there is free electronic recycling at the front door :). Highly recommend for electronics!

Really good customer service. I have bought many electronics from here and have purchased geek squad. They are always available to help when I need assistance and can call anytime for support. They also price match making the buying process easy and enjoyable!

Always a good experience at Best Buy. They had exactly what I was looking for (a decent laptop bag). Honestly I just should have started there. Trying Bentleys, Wal-Mart and giant tiger yielded nothing. Plus it's always fun to browse their games with my LO.

Placed the online order for pickup from Regent store on February 13th. There was no email that my order is ready. Received cancelation email on February 18th. Now the item I've purchased is out of stock. Thanks for the great service! Will go somewhere else.

The staff were very helpful an knowledgable of the items I was looking for, furthermore.. the person I dealt with gave me a discount on the items I purchased which were a significant purchase.. I'd recommend in store purchases if able. Well done Best Buy.

Ordered something online. Literally 2 hours later as it said live, it was still processing. They said it was in the last stages and could not be canceled. They should fix their own internal processes like Amazon so it reflects these issues in real time.

Very fast service I was looking at smart watches and instantly had someone to help me. Michael k was very nice and very patient with me while I was choosing which smart watch I wanted. Got me a good deal and ordered it online for me. 10/10 for that guy!

Hope was very helpful today ! She helped me decide which tablet/iPad was best for my business and my specific needs. She gave me so many options even with mouses, keyboards and pens! Great customer service and I will definitely be back! Thank you Hope!

Had to buy a new computer keyboard due to a spillage incident. Went to Best Buy and was greeted by a young man at the door. He told me exactly where to find the keyboards. Cashier was also very friendly. Will definitely go again for my computer needs.

Some very nice staff such as the young lady greeting customers at the door. However a rude staff member as well who seemed less interested in helping me with a simple question and more interested in getting back to his conversation with his coworker.

I used to enjoy browsing the blu-ray bins now and then and picking up a few movies, now they have a pitiful selection of a few new releases and that's it. Most of all, they have terrible hours. I am free in the evenings not in the middle of the day.

Richard was wonderful helping me buy a surprise gift for my daughter. He helped me choose, wrap it and pay at the till without my 10 year old realizing I was buying her gift for her birthday. Thank you for a great experience while shopping.

It the only electronic store near by, Memory Express is way better in prices and what they have in stock. They over price many items like HDMI cables, Ethernet cables and more. Usually you'll run into someone who works there but won't know

Save your money! Do not shop there. Bought headphones that did not fit and hurt around the ear, was informed that you cannot return or exchange headphones. Now I’m stuck with a pair that I can’t even use. They won’t even give store credit,

I went in to look at replacing my aged iPhone 5s. Was ignored by the employee at the front entrance, but he didn't ignore the young lady that walked in behind me. Others seemed very busy shuffling papers and ignoring me in the mobile phone

I ordered online a 55inch smart tv from Best Buy I was told there was a glitch in their system I received an email for the purchase of 2 tv's not one. Once I seen the emails I called customer service the lady was kind explaining she's seen

This is my new favourite store. I'm greeted right when I come in. When I bought my TV, I was assigned to this guy (I'm sorry, I can't remember his name.). He was patient and hung around, answered my questions and put up with my tendency of

Did not help me at all. I bought a monitor from their marketplace and i havent been able to get anything but a white screen. I took it down to BB to see if they could help me. The girl asked someone else and then told me if i wanted them

The mobile staff lied to me about Telus mobility insurance policy, in order to make a sale of shifty best buy insurance which covers nothing, I'll be coming to the store to shove the phone and the contract where the sun don't shine;)

Went to drop some electronics for recycling while I was there came by a recycled phone that looked like mine I asked if I could use it for parts they said no even though I recycle here alot Don't RECYCLE HERE AGAIN

Check here for mind blowing deals from time to time on electronics and household appliances. You will do well to speak with the in store guys as they would usually give you great info on specific products and deals

The sales rep Michael was awesome. He searched if he had to, and answered every question I had regarding the debit card reader we purchased for our daughters wedding Social. Very good customer service!!

Staff are either 220% or -220% no in between. Some are beyond helpful some don't even know why they are there. I really like the gaming headphone preview area don't think ive seen those in Winnipeg yet

Awful experience tonight while at Regent. "Best Price Guaranteed" is just a joke. The General Manager refused to price match because "no one else has asked to do it today, so it's not fair to others"

Jose helped get us set up with a laptop for university! Great experience & knowledgeable staff. Returned once after and mediocre service but still hopefully third trip will mirror my first.

Great service! Thanks Ivan M. I appreciated your patience and time taken, to answer my (many) questions and to ensure that I was satisfied with my laptop purchase ~ Jeanette …

A normal Best Buy, however on holidays they do not let customer know they are closed or not. Tried calling, tried the website, nothing, showed normal hours. I live too far for that.

Terrible customer service. Staff standing around and we had to approach them. Never again . I guess standing around and having a cold drink is more important. Best Buy lost a sale

I wouldn't use these clowns. Waited for delivery and no one showed up. Wasted my money here. Will never spend another dime here! Missed work for nothing! DO NOT BUY FROM THEM