I am sure Mr. Pool is a nice man; however, his front office personnel are extremely rude. I was mid-sentence when I was interrupted by the woman with, "We at State Farm aren't going to insure your house due to its age." She hung up with nothing further or even goodbye. I went down the list calling company after company explaining my situation - my home has been insured through Southern Fidelity Homeowners insurance for 15 years - I had an open claim with them. I went to the deposition phase in court and was told they would replace the pipes under my home and to expect a check. This was said and in only a few weeks I was mailed a letter explaining they were going out of business in Florida. This letter informed me I had until July 19th to be reinsured and my mortgage company sent me a letter letting me know they would charge $80 a day once the insurance lapses. I was under pressure and trying to get reinsured; however, no one would do it with the open claim. An attorney told me to go through Citizens Insurance due to the fact that they would be best suited to help me. I searched for Citizens Insurance on the internet. Mr. Bill Pool's office was the first one listed so I called back and asked to speak to Mr. Pool. The woman who answered said, "He is EXTREMELY busy." I started to explain the situation again and she interrupted me again, "Didn't we just have this conversation 3 hours ago? Didn't I tell you we AREN'T insuring your home?" "Yes ma'am but this is for Citizens Insurance." "WE DO NOT WRITE FOR THAT INSURANCE!" (she was literally at the top of her vocal range with that). I told her to contact the website owner because they were the first company listed. She said she would let him know and again slammed the phone down. She was obnoxious each phone call. I was already dealing with a lot of pressure and under the gun to make it all work by a seemingly arbitrary deadline. I was being pressured to make it all happen but she was not helpful at all. I spent the entire day calling insurance agencies and asking for help. ALL of them were sympathetic to my situation. ALL of them listened and offered other agencies to call. ALL of them tried to help problem-solve with me and extend help by referring me to this agency or that one or asking me to call my car insurance company to see if it could be bundled. Everyone literally ALL of the agencies were kind even when they knew I could not be insured. ALL OF THEM BUT THIS ONE! She was rude to no end. I read other reviews that indicated the front office was obnoxious. I wanted to share I was cut off, insulted, dismissed, undervalued, and uncared for BOTH times I called. Want a good experience? Call literally anyone else.

Started out putting in for a Auto quote for insurance online well It told me I had to call the office ,which i did and was told they could not insure me because of my credit score , I was told by a friend who recommended them, and her credit score is a 395 and she has insurance with you, and i checked mine which is over 500 and i cant be insured, WOW is all im going to say. so I got her to give me a copy of her beacon and i have mine and i will be sending them along with the denial letter to the govenors office. because Credit has nothing to do with driving a car.

Mr. Pool and team, I have been a lifelong customer with your office and I just want to take a moment to recognize Chrissy! From start to finish, she has been a true pleasure to work with to secure all that was needed for coverage on my new boat. Chrissy's prompt response and great customer service has been absolutely stellar! I just wanted to be sure to sing her praises as well as thank you all for everything you do!!

Our favorite local agent with State Farm! I have a good relationship with Justina who is always informative and prompt with her assistance with any issue I have. We recently signed on for the drive safe and I had trouble setting it up myself, she walked me through it and now we are on track to save some money! Looking forward to many more years with Bill Poole and State Farm.

My experience with Justina, Ashley, and Misti has been amazing. They have all gone above and beyond for me to take care on a clerical issue caused by a former employee and to assist me with proof of insurance for a new vehicle. I would fully recommend them to anyone who needs a hard working team that make sure you have the documents and coverage you need.

I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!

I've been waiting on a refund from a canceled policy for about 2 months now and all they keep saying is its coming. It didn't take all of this when they was taking my money and now I can't have it back. I don't recommend dealing with this company when it comes to things like this but they are friendly atleast

I want to express my gratitude to Ashleigh @ State Farm. She was patient, knowledgeable & comprehends the questions asked of her in going over a homeowner insurance policy with me. I highly recommend her if you investigating coverage in Jacksonville.

Justina has been very helpful and she is quick and professional. Im very pleased with the customer service and happy with my quote. She is kind and easy to deal with. I highly recommend her to my family and friends.

Been a customer with State Farm for over 20 years and half that with Bill Pool. Today is the last day to pay premium prices for rude and condescending service. There's better people to give my money to in the area.

Its horrible i call for my mom and i never get an answer! I have to go up there and when I'm there you would think the lady is busy but nobody is in there. No matter the time of day nobody ever answers. Ridiculous

I’ve had such a great experience with Chrissy! As a first time policyholder with a lot of questions, she was so kind and patient every time I spoke with her… and she got me the absolute best rate around!

Christi was absolutely a sweetheart! When I called, she answered the phone and was very prompt with my concerns. She was patient and professional. This type of service will make me a customer for life.

Go see Bill Pool or one of his AWESOME staff members for whatever you need insured! You will be so glad you did! I am so glad I did! I will be with Bill Pool State Farm for life!

Have been with State Farn for 37 years. Customer service is the pits and prices steadily rising. Final straw; no help at all from agency. Moved my business to someone who cares.

I have been with this office for a really long time. They have always been super nice and helpful when it comes to my policies. Chrissy is always amazing to work with as well.

Justina was amazing! Patient, professional and informative. She answered all my questions without hesitation. She definitely gave me a better insurance policy than Allstate.

A State Farm agent help me save $65.00 off my car insurance today ! State Farm is a great insurance company! I’ve been with them Since 2014! They totally Rock! …

Bill has been a concerned financial guide for many years. I am so grateful that I put my trust in his recommendations. A neighbor and treated me like a real friend !

The staff was very nice and Welcoming. My Sales associate Kendall was Really Helpful Friendly and answered all Questions and Needs.. this location is Great..

Ashleigh was amazing to work with. She made everything very easy, and was transparent about pricing and savings. Excellent customer service!

Haven't ever had any issues like the others state. When I call, Helen answers. I have had their homeowners and car insurance for years.

Chrissy done a fantastic job getting us through our auto insurance difficulties. We are very glad that we need to move to State Farm.

Ashleigh was amazing. She helped me get set up with a policy and took her time. I’m thankful I switched. Everyone is so nice there.

Keonna was amazing. Great personality. Got the job done right. Great from the get go. Highly recommend asking for her.

Super friendly and knowledgeable staff. Always willing to meet with you or talk with you over the phone.

called them at closing time and worked past quitting to get my new rv insured, thank you chrissy

I recommend anyone to go through statefarm very helpful awesome customer service.

No one picks up the phone. When they do answer the phone, it's attitude not help.

Super friendly, great customer service, and lower rates than I was expecting

Chrissy was very helpful in my transition with the Insurance company.

KENDAL IS THE BEST IN THIS OFFICE & NICEST & GOOD LISTENER & FAST. TY

Better rates and a nice lady helped me get everything switched over

They are always very helpful and a pleasure to do business with.

Good help and a clear answer to my question. Thanks so much.

Quick response to an inquiry and very knowledgeable!

Christy very nice and helpful to me

They are kind and really helpful

Justina Cohick is the best!

Thanks for your assistance

Lover the low prices

Outstanding group.

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