When our old washing machine died it was with the washing in it and water. Such a hassle. We went down to Bing Lee and Dan helped us pick a new one. It was such a smooth customer service approach. No BS or pressure and all our questions answered. They promised next day delivery between certain times and the machine arrived the next day, on time and was installed within about 10 minutes. They took the old machine away, as promised, and we were ready to go. Even though I am not a techi wizz this machine I bought which was an LG was easy to work out how to use especially as they had told us in the store already what to do. Dan actually plugged in a demo for us and explained how to use it. The booklet is quite easy to read and our washing is so much cleaner looking. I don't think the old machine was even washing properly. So far we are very pleased with this product. We migrated from a 5kg old one to a 7.5 kg new one so we can fit more in per wash. It seems to calibrate it to see if the settings are right we chose and then off it goes. It's almost soundless and so so easy. Am happy with this product right now :) and wrote this review to thank Dan and Bing Lee for making what could have been a disaster with no washer and endless looking into a wonderful smooth transition to something better. Good job guys! Thanks :)

I've been a Bing Lee customer for many years in fact I have some friends working in Bing Lee. I passed by in Bing lee Prospect to buy some UHF CB short range radio for my kids expedition. When I enter the store everyone are very busy doing nothing and the young asian guy that sitting on the reception look at me like I'm a killer, then I asked for a CB Radio. He pointed me to the display location. I saw a twin Uniden 2watt cb so I tried to negotiate with the price but this guy from Bing lee told me "you cannot negotiate with our price here" I said wow, that is contrary to your culture in bing lee, I,ve even showed him the price from Jaycar which is $20 cheaper, but he said "go to Jaycar". I think that guy has a problem at home. Straight away I get out from the store and went to Jaycar Blacktown. I just want to inform the public that there are some staff in Bing lee Prospect that are very rude, I don't know how they get there customer service training. I hope the administration of that Bing lee store would do something to improve their customer service because I believe that I'm not the only prostrated customer on Bing lee Prospect.

Went to Bing Lee at Prospect some time ago as we were buying new appliances for kitchen rebuild and upgrade. We spoke to Dan in appliance sales and quickly learned that he was levels above any salesperson from any store that we had previously dealt with. His product knowledge, advice and honesty was far beyond even the highest expectations, and we vowed then that whenever we needed something that Bing Lee could sell, we would buy from Dan again. Fast forward and 2 sons have had marriage breakdowns requiring purchase of TV's, washing machines, dryers, and various other new machinery, and all has been bought from Dan. He is an absolute credit to the Bing Lee brand, the Prospect store, and himself, and recommend anyone requiring appliances or electricals to see Dan for the best sales experience, and aftersales support. Trevor & Lesley Banks @ Minchinbury

Went to buy a washing machine one of the salesman was very helpful and gave me a discount which was nice and at the end of the sale he said to pick it up from the warehouse out the back then drove around and one of the warehouse works wouldn’t give me my washing machine and said it wouldn’t fit in my car and I knew it would fit and I said I was taking the washing machine anyway I paid for it and was going to take it and he said no your not it wouldn’t fit in your car and I’m not going giving it to you and just wouldn’t help in anyway come back with a wagon or Ute and he was the most unhelpful person i have ever meet and you don’t treat customers like that at all when someone has just paid $535 for a washing machine and get told you can’t pick it up and he’s job is to give the customers there items that they pay for not happy at all

Absolutely livid at the imcompetence of these guys. An 8:45AM online order and paid for same day delivery. I get a call from the store as they're closing that evening to say they couldnt find any drivers and so it was rebooked for the next day. Already livid, I took actual time off work to be home for delivery the next day and no delivery at all. Then to top it all off, the order cant be cancelled online by their customer support, because same day delivery ordered are 'managed by the stores"...and I cant get more time off work so I guess we're just without essential electronics for the week because we trusted somewhere to honor what they advertised and two days in a row failed to do so. Take your money and your time somewhere else - these guys aren't it.

Dan You in sales was excellent, and i would recommend him for any purchases. Very knowledgeable, with commonsense advice and guidance. Went above and beyond to assist my wife and i in selecting the correct fridge for us at the right price.. Delivery was above expectations, with SMS reminders, an app to track the delivery truck, a phone call half an hour before, polite and professional drivers, and they gave me a hand putting the old fridge in the garage. Overall a great experience, with a rare level of customer service - i'll be back for anything else i need with no hesitation.

I had the most amazing experience with the team at Bing Lee Prospect. Dan made sure he looked after me from the moment I stepped into the store, from buying the right product to the right price. Dan was also patient me as the products I ordered I couldn’t have them delivered as we were running behind on building our new home as my mum passed away he was not pushy to have the products delivered. Dan’s after sales service is just as amazing, I had questions about my Zip tap & he followed it through to my satisfaction. Thank you Dan, your assistance is greatly appreciated.

Giving one star because of delivery guy didn't do the delivery as requested originally plus the store people have no control over the timing of delivery. I was extremely busy in morning and didn't had the key of new property and delivery guy said he will deliver in morning 8:15 am and was not able to change the time and asking for another delivery charge if I want to change the time. I find this very behavior very rude. Also I think some thing needs to be done to improve the process so that store people have more control over the delivery date and time for the customer.

We had the most amazing experience with the team at Bing Lee Prospect. Kim Nguyen made sure she looked after us from begining. She helped us choosing the right kitchen appliances and also gave us good discount on all appliances. She has helped us with keeping stock in store till our house gets ready in around 3 months. Execellent customer service from Kim and will highly recommend to buy appliances from Binglee prospect store as team there is great and also beat the prices of other stores. Thank you Kim for your execellent customer service. Appreciate it.

Joseph the Chinese salesman was very professional he took the time n effort to help us select n decide a fridge suitable for our household he even reminded us about the entrance doorway n asked if we could fit the fridge through which was thoughtful of him. Going on n beyond a sales reps job description thumps up Yenda n Lionel Lee u got a very valued team member at Bing Lee at Prospect Homemaker Center. Thanks Joseph for your Professional Service Great job Bing Lee !!! 5stars for Sure

Anyone needing anything from binglee I would highly recommend Kim Nguyen. I have just finished setting up a large business and Kim has been an absolute stand out with her efforts. She is efficient, helpful and so accomodating!!!! She makes the entire process of ordering so easy and makes sure you’ll always have the best price. Thank you Kim you are an asset to binglee prospect! So very impressed! It’s been months and months of Kim helping with appliances and not once has she disappointed us! She’s amazing

Visited this store again today to this time purchase a dryer. Have previously purchased a washing machine at this store. Joseph was again the first person to come and greet me as I walked into the store. Joseph is friendly and knowledgeable about the product I was looking to purchase. He pricematched another store and we got a bing lee gift card through a promotion taking place also. I thank Joseph for his help today and will indeed go back to this store again.

Awful after sales support -- Made a mistake of buying a washing machine from this store. The washing machine was leaking when first started using it (a week after delivery). When I reported this fault to the store manager named Sunny, he was rude, very unhelpful and showed no interest in rectifying the issue. As it was still under warranty, an Electrolux technician attended and confirmed the major fault. (purchase year 2020)

I bought a split system ac and a freestanding oven from this store last month. From word go, when I walked into the store I have been impressed with the quality of service and knowledge of products from the employees. I had to contact the office for a number of reasons and every time they were very helpful. I love bing lee...thanks guys! Ps. The sales lady Kim is a credit to the company.

We had awesome service from Kerwin today. He looked up other Bing Lee stores for a Food Mixer that we wanted to purchase, since this store was out of stock. He also offered to give the Marsden store a call to reserve one for us, as they were low in stock and we were planning to make our way there. It was very pleasant to be served by such a helpful person! :)

Bought an Apple watch recently and Serena was just wonderful. Answered all my questions while in the store, and followed up on communicating the product expected delivery date as there was no stock available at the time, and she called me as soon as stock arrived. Exceptional level of customer service from Serena, she made the experience a very positive one.

The Manager(Sunny) is extremely rude when asked to match their own ebay store price as advertised.He then asked why did I come there if i find it cheap on binglee ebay? He had no clue about their own ebay store selling for a lesser price. I did purchase 2 pc's worth $1500. Never again to prospect binglee. Learn customer service basics.

Visited yesterday to buy Mother's Day present was extremely busy, they had plenty off staff in-store all serving customers, we had two members ask if we need help at that time we did not while we were thinking what to purchase once we were set we asked a member for for a price and purchased. Thanks for the great service.

kim nguyen is an absolute asset to this company. Her customer service is brilliant, her effort to support customers is outstanding! Bing lee prospect has never failed to give us an excellent service and Kim is a huge part of that. I would recommend Bing lee prospect over any store as the service and range is brilliant

Staff took my card out of my sight and behind counter when I was processing payment. Very bad practice to do as customer service worker! Felt the judgemental attitude of service staff ruined it as far as experiences go. One of them stared at me like she didn't understand it was inappropriate to do so.

Omg.. run as fast as you can.. customer service is traced with lack of knowledge and sarcasm.. staff counter lady was great.. sales staff.. shocking!!! All of them ... they lost $1800 sale just by having a bad attitude.. if they had the last stocked product I really wanted.. I wldnt give them a dime.

Good deals in general compared to other similar places. Had picked up a Belkin USB Type C car charger. Costed me $50 but got an extra USB port to connect another phone. The best thing happened when I connected my Moto X 4 and it recognised it as Turbo Power connected. . Thank you Bing Lee!! …

The MOST outstanding customer service - purchased during the lockdown, needed goods collected by a 3rd Party because it was a corporate purchase and the follow up, detail and ease of the transaction was sublime..... well done to you and your team... HIGHLY RECOMMEND A++++ SERVICE - Thank you

Waited for at least 20mins before someone was willing to serve customers, staff Joseph was very rude when we asked if they can do a better price on items worth $1,000+ that we wanted to purchase. He basically told us to "BUY IT OR LEAVE" Staffs here need to learn how to respect people first.

I purchased an iron earlier this year which stopped heating and started pouring out water last night. When I tried to return it, they refused to take it back as it heated when they turned it on. Apparently an iron that works intermittently is not faulty! Disgusting customer service.

Under the new management, particularly with an individual named Mark, I have found the service to be notably lacking in helpfulness. Mark's approach is dismissive from the start. I've been going here for 15 years and I think I won't risk buying anything from here in the future.

Always get amazing service at prospect. Michelle behind the counter is an absolute gun and all the sales staff are always friendly, welcoming and want your business and they work hard to get it. They're follow-up also after sales has been exceptionally good. Give them a try.

if you don't want match the price with other shop that's fine,but i can't just put up with this old Asian salesman's attitude,rude & arrogance，i know how to get out,you don't have to show me,same complex the good guys save me more than 300 on the same products,well done.

We recently purchased a TV for my elderly grandparents. We wanted to say thank you for your excellent customer service, particularly the delivery of the product - the delivery man was very kind and helpful. Many thanks! Highly recommend purchasing from this store.

I went to buy fridge this time offline always before i was buying online after seeing so many brands and models and after comparing online prices bing Lee matched prices and we could bought few more small appliances which is possible only when you visit stores

OMG the sales assistant told me that all the front loading washing machines are all the same. He said all you do is plug it in and it goes around and around, as he showed me in a circular motion with his finger!!! Are you serious! Thank you Susan as Good Guys!

The good guys has no staff to help me, so went to Bing Lee instead. I found the same product I was interested in (rice cooker) $50 cheaper. The staff were okay, I would give 5 stars if the person who served me was as friendly as their advertisements suggest.

Always happy walking out of this store. The staff are always professional, helpful and friendly. Highly recommend Bing Lee Prospect. Chris and his staff always go above and beyond to ensuring I receive the best deal and product knowledge Thank you so much ❤️

Had a wonderful experience with Bing Lee Prospect store, team here are really helpful and supportive starting from selecting a right product and until the best price match for you. Special Thanks to Kim and Dan for all their help, much appreciated.

Bought VAX63 cordless vacuum cleaner from Bing Lee EBay store. Click and collect from Prospect and the estimated collect time was 3 business days. But the item is ready on next business day and no wait time at Prospect store. 5*

The online order was fast , the communication from the dealer great the customer service in store was ordinary. Maybe a refresher course in courtesy and customer care might be needed. Three points for the fast turnaround.

I prefer checking with Bing Lee every time I buy something as they give very competitive prices. Dan-sales person was very helpful in explaining the products and helped us take informed decisions to buy the products.

Always shop at Bing Lee because you are never hassled to make a purchase as they look to do the right thing by the customer. Annabelle was knowledgeable and friendly and made our purchase easy.

Excellent end to end service; very professional. From online ordering, to tracking/updates, communication was A+. Pickup hassle free at nearby store. Will definitely buy again. Thank You!

We had an awful experience over the weekend from the store manager (Sunny). He was very rude when we asked a question about the product, and he is very arrogance with his attitude.

I have ordered online via Bing Lee EBay store and my order was ready to pick up in few hours. Hassle free pick up too! The staff even helped carrying them to my car. Great service.

Bought a few electrical products from this particular Bing Lee this and the past year. Fantastic friendly and professional service each and everytime. Always a pleasent experience!

Had problem with a fridge being delivered a long while back. Took forever to have anything happen. Happy to take your money, not so happy to provide you with reasonable service.

Was very happy with the service I received at this store. The staff were obliging and nothing was too much trouble. I would return to this store for all my future appliances.

The only Bing Lee store in the West that seems to have stock of what I need when I want it. Staff always nice and friendly clean and well presented store. Thanks once again.

Absolute please dealing with the staff regarding my dishwasher.. Couldnt be more helpful.From ordering to delivered at my house,less than 24 hours.Thanks guys love your work

poor product knowledge and awful customer service.. one guy followed us around closely without asking if we any needed help and tried to rush us out 5 mins before closing

Great prices, in store and online (click and collect available) plus we've found the staff very helpful. Good range of products and so far the service has been excellent.

Great range of products. Service was above standard, could have been lucky as I went at a quite period of the day! Bargain price for the gas cooktop, so I am happy.

Quick service! Got my click and collect and was out in under a minute. The guy was waiting with the fork truck ready to load my partybox onto my Ute tray.

It pays to review your desired product beforehand no matter where you shop. Staff were extremely helpful and made the shopping experience appear seamless

Not many customer servicemen . Had to go up to the cashier. And then they didn't have one of the thing i wanted. But did say which store was available

The team there are the best. Really professional. They asked the right questions about what I wanted and were VERY knowledgeable about the products.

No one wants to serve you. Not sure why. Wanted to buy a fridge. Walk around for 20 minutes staff walked on by never asked once if I needed help

Fantastic customer service. Shout out to Ken who went above and beyond. We are extremely happy with our recent purchases. Thank you Ken and team

Excellent speedy online ordering & collection process. Price was good too. Bought from them many times before and more than happy to recommend.

Ask for a sales rep called Ken, very knowledgeable and just a great guy to deal with. Shame i can only give 5 stars, he deserves 10 stars.

Very happy with purchase. We were served by Dan. He is very professional and full of product knowledge. 5 stars for his customer service.

Did a click on collect on some gaming headphones. During this pandemic - can't fault the service. The staff member out front was lovely.

The store offers a wide range of products. My order was handled very satisfactorily. They even took the clunky boxes to my car for me.

Very friendly, very helpful, answered all questions and with a smile. Also gave a good discount. Will definitely shop again. …

Good store Sometime the specials. Punter has some excellent value products. I found good deals on Razor keyboards. Helpful staff.

Great customer service..We had been served by Tim..He is such a friendly and dedicated sales guy who you do not want to leave…

Exc ellent Service and no issues at all. Will buy from these guys again. Parking close to store and easy to get in and out of.

Not bad but not great. Still buy here if they stock something I can't get elsewhere, but always seem to have older items.

Very fast and efficient service and notifications. Had my pick up order ready within minutes. Highly recommended.

Great service from Elizabeth and the transaction went smoothly from the start to finish with an easy pick up

One of worst experience. Selling fault product and when send to them they send for repairs and give back.

The staff at this store was rude. An employee threw a receipt at the customer after purchasing the goods.

Ken was very professional and very helpful, I would highly recommen dealing with him, excellent service

Same product was $600 dearer than the Good Guys in the same centre. Compare prices before you buy.

This good for a big box retailer, don't expect personalised service but negotatible on price.

Amazing service by Clayton very helpful and hands on would highly recommend this bing lee ☺️

Very timely and efficient service. Ordered pickup from store and was ready within the hour.

Easy to use website and friendly, responsive staff- smooth and quick experience throughout.

Always shop for my electronics here, thanks for the good deal on the fridge Joe, cheers

Great service here with knowledgeable staff, no pressure to buy and reasonable prices.

So easy and efficient service. Just bring your licence for pick up, done! Thanks guys

Great service and range of products . Register online for $20 first order voucher.

Bought ear buds here that keep falling out of my ears biggest waste of 80 dollars

The same freezer I bought from the Good Guys was $20+ cheaper then at Bing Lee.

Attentive & Helpful Staff. I've always had a Positve Experience at this Store.

Easy to get to, online transaction completed and picked up within 10 mins

Nice place but don't expect them to bargain like they suggest in the add

Did click and collect. Satisfied. Quick service and no drama at all.

Good customer service but Things are not in stock what I was after

Great customer service and friendly staff. Highly recommended.

It's ok I always get served straight away while my visit there

Great customer service from the guys there...so helpful...

Love the service, staff and usually best prices around.

Quick service. Competitive prices. Next day delivery

Bought a stove here at right price - great service

Very clean quiet atmosphere, great service

Great deals and good customer service

Best place for white goods shopping.

Staff are friendly and helpful.

Amazing customer service.

Staff were very helpful

Good customer service

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