This store has very reasonable prices, I really like the quality and style of Bouclair. In store and online styling is very nice looking, I would like to buy a lot from here. :) Staff are friendly and helpful and a recent order I placed was delivered to the store in a reasonable amount of time. I like how the receipts are emailed now.

I had completely forgotten about this store until I was doing an online search for an outdoor rug for our deck. I found a very reasonably priced 5x7 outdoor rug for only $42. They also had TONS of beautiful patio,/summer items - plants, trays, pillows, cushions, etc. Super fun!

3 years into pandemic and you still have reduced hours? Well, fine but why didn’t you even bother to update them on Google? I’ve specifically drove for 45 mins to this store (the only one left in Calgary) just to see the closed door. Huge minus to the business! Won’t come back

Not bad store for home furnishings. Staff was helpful finding us the curtains we were looking for, even going to the back to look. Her advice was good also. The only thing is that she made a slightly rude comment on checking out that made us do a double take.

I do not write reviews, but the staff and the Manager at the store are absolutely fantastic folks. I would have given more than a 5 stars for this store. Very friendly and eager to help. I would purchase more items at the store, customer service is top notch!

We live far from the store. I bought 4 bar stools # 9399423. Once at home, the boxes were missing screws and other parts for 2 stools. I asked to ship them the parts. They refused. They didn’t care much about the issue. I guess we are going back to the store.

We decided to visit one of our favorite stores today. After finding what we wanted then problems with payment . This was by prepaid Visa card. The card did not work. The MANAGER stated. not her problem. She was very rude and no help. We will NOT be back.

Everytime I come here the service is awful. The last time I came was just the worst experience ever. I came in and asked for help with locating something, the man just looked clueless and didn’t even answer. Then this girl answered and said

Terrible customer service. Stood around waiting for help with a piece of furniture. Lazy staff doing anything but helping customers. Waited a good 10 minutes just to be told the item I wanted wasn't in stock. Didn’t offer any alternative or

Ordered 4 bar stools from their website just over a month ago. It had said they were in stock and that the estimated pick up date was the next day in store. I have yet to receive them. I have called the store and the customer service online

Would like to give stores different opportunities, but alas after being in this store epic fail for customer service. 4 times in the last month I have been in this store and until the other day while leaving the store, no one said anything,

If I could leave zero stars I would. Amanda (manager) has offered very disappointing customer service. Ordered an item online to be shipped, pay for shipping and then get a call from the store that the website is “wrong” and the item can’t

I washed my blackout curtains after a few years according to the washing instructions and they delaminated. I’ll admit I never planned on washing these panels, until quaren-clean hit. I was super disappointed because Bouclair panels aren’t

Ordering online for pickup is a huge hassle. You’re better off going into the store and purchasing directly as the store has all the items from the website in stock, however if you order online for store pickup, you will wait up to a month

This was my store in the North and found out they didn't all leave Canada. the south as a branch which is clean, the ambiance good, the price of the items are good and for what i was looking for "blinds" still super reasonable and they cut

I ordered an item online on April 24 to pick up at the store and they gave me a delivery date of the next day. I assumed it would be from stock at that store. When I went to pick it up the next day, I was informed it was to be shipped from

terrible customer service. Terrible service. ordered a sofa in November with home delivery. Paid $300 for speed. As a result, the goods won’t delivered on the appointed date. Nobody answers calls and letters. There is no sofa and no money.

This furniture store is amazing, the selection is unique enough that you would want to add it to your home. The price tag is on the medium scale however the items like I mentioned are unique and in style. The staff are great, as much as I

Never order anything from this store! I bought a sofa, paid $ 280 for express delivery, but no one brought the sofa on the specified date. I called the hotline, waited 3/4 hours every day - they didn't use me. I went to the shops - no one

Majorly lacking in customer service. Cashier told us we could return 2 lamps we bought if they weren’t the right size. Went back to exchange them for something that would be a better size, was approached at the entrance and told they were

It took 8 weeks of my order being lost in transit before the company would admit that it had been lost, despite my numerous follow up with team members online and in store. The product I ordered is no longer available. I am not sure where

I wish I had read the online ordering/shipping reviews prior to placing my order! I ordered over $200 worth of merchandise & paid about $44.00 in shipping fees only to be waiting weeks and weeks and I’m in the next province. I could have

This was my first time visiting Bouclair home and I am very impressed. Everything is very reasonably priced and the items are very modern and on trend. It is like a Pinterest board come to life! All of the associates I spoke to were very

Never order from these folks. I opted to shop Canadian and it was a mistake! Order placed July 5, still not here in Calgary from Montreal on July 30, and I'm informed that I cannot cancel or get a refund until the darn thing arrives!!!!

Nasty staff. I ordered 2 lamps online June 21 and they were ready for pickup July 16th. When the employee brought the lamps to me she told me one was damaged so they could order another for me. I asked how long it would take. She said a

All I can say is, yikes! Was at this location this weekend and we easily waited in line to pay for 30 minutes. One cashier was having issues with her till the other cashier was holding the line up as staff were looking for a ladies item

I was apprehensive about attending the store given the poor reviews online. However, the sales girl was so helpful in my purchase of bar stools, and honored an online discount in-store. One of the stools had a slight imperfection on the

No problems with this location in particular, but rather with the online ordering. They had a sale on curtains 50%. I'd had my eye on a set of curtains there for awhile and jumped at the chance of getting them for half off. I placed the

Bought a few items online to pick up in store. Scheduled a curbside pick up as suggested in the order confirmation email. Arrived to the store at the scheduled time and followed the pick up instructions to call the store. The phone rang

stay FAR away from here if you need to order online or need furniture. Not only do items ordered online take FOREVER to arrive, they never arrive on the date they are supposed too. I've ordered twice now, and both times have had to wait

I ordered and paid for 4 counter stools this Oct 2022. Apparently they didn't have stock and arbitrarily changed the order into another colour. I messaged them. 1 staff replied me that they will make sure the same colour product will be

I would have to agree with the previous reviews. No customer service here. Young people who don't care about helping and are snobby and rude, especially the young guy working at the cashier. I was picking up a $200 online order and was

Went in today to actually return an item I had ordered on layaway sale. When I arrived I was greeted by the nicest most helpful gentleman I've had the pleasure of dealing with in a very long time. He took my order number and ended up

Went into the store looking to spend quite a few hundreds of dollars on curtains, and found that the staff were not helpful, accommodating, or flexible in helping me match the decor choices that I wanted. Will never shop here again

I just wanted to share my experience and say how disappointed I am in the customer service at Bouclair. My online order was cancelled and it took me days to get a hold of someone to find out what was going on. Customer service was

I shop here often and have always had a pleasant experience until today. The manager (Tatana so?) was not helpful, she was rude and training the staff in the same manner. Very disappointed with the management.

Bad experience. Would much rather shop online. Staff were oblivious and not helpful. I asked for something and was handed someone's return that was dirty and damaged. Save your time and shop online.

We love our new bar stools. The price was so reasonable and then we also got them on sale on top of that! Great quality! I especially want to say thanks for the great customer service from Amanda!

If I could give 0 stars I would. Don't shop here. The store clerks are extremely rude. They have items on the floor that don't have demo tags but when you go to buy them they will tell you they

Looks like this place has already closed a few locations and this is the remaining one in the city. Pretty similar merchandise to what you will find at pier one or Marshall or home sense

Been trying to buy curtains from this store but the quality control is terrible - they all vary +/- 2 inches... had to buy extras just to keep the ones that are closest in length.

Online wait times are crazy when you order from the website. I’ll stick to finding stuff on Amazon. Not just a one off, as I have made a few online orders and they all take weeks

Great store. Our whole house is black and white so the products in this store worked really well. Couldn't find pure black and white furniture anywhere else like they have here.

I recently ordered two items online from Bouclair, this being my first experience. I live in Calgary, AB, so I selected the Calgary Bouclair store for delivery/pickup location.

Terrible customer service. Manager treats customers with zero respect. I've never been treated so poorly by staff. Save your time and money and shop elsewhere.

We stopped in to pick up another online order. The staff here have always been very helpful and go out of there way to ensure that we have a great experience.

Whenever I have visited Bouclair , I have had the worst experience. People there really need to educate themselves on how to treat their customers.

If I could provide a zero star, I would. The lack of customer service with this company and specifically at the Calgary location is horrendous.

Their listed hours are wrong. Edited to add: I travelled twice to this store trying to return items only to

BAD staff, CHEAP products. Every time I go here their is always the same women working. She just gives me