I booked for my daughter to be picked up at an out of town wedding venue - a 30 minute journey for £46. I contacted the company to move the pick up to 55 minutes earlier (11pm) and this was easy and I was reassured that the driver would phone my daughter. The driver arrived on time and texted my daughter. I contacted the driver to say could he wait so as to ensure she got home safely whilst I tried to phone her above the noise of the music. He replied T&C meant he would wait 5 minutes only. Luckily I got hold of her and she was in the car within the 5 minutes. I would have willing paid an excess had it taken me longer to get hold of her but I didn't like that he was rigid about the wait tim and unconcerned about my daughter's safety. I think the T&C are too rigid in only allowing a 5 minute wait time. Next time I will pick her up myself as this has reinforced my fear taxis are not safe. I can only reply to the company's response by editing here. I acknowledged that the company were flexible. I was not aware of the driver arriving 10 minutes early - the email I received was 5 minutes early (which anyway is irrelevant). I asked if the driver would be willing to go inside he refused and I accepted his refusal although there were not 100s of guests - more like 50 even so I thought his refusal reasonable. I stated a friend needed to be dropped off in my booking and given my daughter arrived back 25 minutes after pick up do not believe they spent 10 minutes driving around (journey time on google maps is 30-40 minutes for trip). It feels like this company exaggerates when they get a bad review which is a shame. The issue is that I asked the driver if he was willing to wait and he said he would only wait the 5 minutes as per the T&C - after which the implication was my daughter would be stranded - I would have paid extra if necessary. I do not understand the reply statement that the driver offered to wait but I refused - it makes no sense. My only issue with the company is that he would only wait 5 mintues as per T&C.

Disgusting customer service, 1 star is even too much. With 12 hours notice I emailed them to let them know I had made a genuine mistake with my booking time and no refund or part refund was offered. I have repeatedly been told I agreed to the terms and conditions when I booked (where 24 hrs notice is required), which I do understand but more importantly for others I wanted to highlight that customers are clearly not cared for. I made a mistake, gave them 12 hours notice at 4.30am and had hoped for some recognition for this. This was unlikely to have affected business as with the notice I gave (and I didn't have to let them know) it would have at least stopped a driver from meeting me at the pick up point, and moreover made them available for other work. For a business with 5 stars I would have expected some sympathy and this company had every chance to retain custom and make a good impression. My complaint is not because I am contractually owed anything but because I believe businesses should be ethical and I feel rotten with the behaviour. I have a business and would not have allowed this when a customer a) let you know and b) with good timr - perhaps it is a sensible control for within a few hours notice, where it might have caused an actual cost. I have now lost £42 and you have not helped me one bit. When times are hard for people this is shameful and gutting, please beware this may happen if you pay upfront with this company. This is no reflection of any drivers.

DO NOT USE THIS COMPANY IF YOU HAVE CHIlDREN. I was threatened to be dropped on the side of the road with a 1month old baby because she and my toddler we’re crying. I was made to feel scared and was treated so unkindly. The company when told about this driver was unable to offer any apology!! STAY AWAY FAMILIES…: My child was strapped in , which was why she was upset! At no point did she touch or punch your tv or the back of the seat she is a tiny 3 year old girl who was simply tired. We were never once rude to your driver in fact we were super polite and asked him kindly take us back to the hotel (10 minutes away) where I had family to take care of us or to continue on to our home. so please at least get your facts right, this issue was clearly with the crying and I assured your drive that my daughter was tired and that she was crying simply for that reason and my babies equally was crying because she was a baby. Any parent would know house stressful it can be traveling with small children and so kind communicate and understanding goes along way. NOT without ANY WARNING to be told to get out!!! When I wrote to the company again I was looking for some apology or at least some good customer service but was once again met with anger. Not a good company!!! AVOID!!!!!!

The event was my daughter's wedding which was, understandably, very important to me. I initially booked through my default taxi firm, a well known online taxi app. That was a mistake. 2 hours to go and still no confirmed driver. I cancelled the booking and used Google to find a well reviewed taxi firm. Bristol Taxi Online came top of the list. The online booking form was fairly simple to navigate, the cost was similar to Uber so I booked and hoped for the best. Five minutes before the booked time a beautiful white Mercedes pulled up outside. The driver was smart and courteous. The drive took about 25 minutes and was uneventful. We arrived at the venue in plenty of time after a very pleasant journey in that lovely car. When it was time to leave a different, but still beautiful, Mercedes pulled up exactly on time. The driver was again smart and courteous. Another uneventful drive got us home in plenty of time. I will use Bristol Taxi Online again.

Overall the service is perfect. Booking is straightforward. Drivers are always on time with good communication. I’ve used this company four times to Heathrow and back and it was perfect every time. The only drawback I could mention is the price went up 27.5% or £39 in 6 months from Feb 22 to Aug 22 (fuel costs I assume). One suggestion I could make for UX would be to send a quick reminder email or text 24 hours before for any booking made more than two days before. The first time I booked there was no further communication after the initial confirmation email so I was mildly concerned, but the driver sent a text 15 minutes before pickup and showed up on time so no harm. A reminder email/text for advance bookings might be reassuring, though. All in all a great service and my new go-to for airport transfers.

Easy to book online and invoices emailed with the required information, which seems to be a hard ask with all other services I looked at. Great communication from start to finish. Love the email alerts, on the way and the driver’s name and when arrived, as the booking was for a vulnerable person with a visual impairment. A pick up was required from inside the premises, the driver arrived nice and early and I’m told he was very pleasant. Thank you! UPDATE I booked a total of 4 taxis for a course the person was on. I made a few admin changes, which were executed efficiently and politely. No reminders at all. Each booking my instructions were followed to the letter, great communication and lovely drivers. Even escorted to the front door. I will definitely book again. Superb 5 star experience.

We booked the Taxi service to pick us up from Birmingham airport . We originally should have come to Bristol but flight cancelled , therefore we wanted to get back home as soon as possible because of having to fly to Birmingham . Booking was easy on line, driver rang after flight landed to see how we were progressing. Good communication and waiting for us after arriving. Good journey with professional driver and very good drive back home to our address. Thank you would highly recommend

Would definitely recommend this company for airport transfers - our trip to Bristol Airport was not an easy one, due to an accident and sheer volume of traffic on Bristol roads. Although our taxi was late (not their fault) the driver did his absolute best to get us to the Airport as quickly as possible. Our flight back was delayed, glad we paid a bit extra for the meet & greet; very friendly drivers both there and back and the cars were lovely and immaculately clean.

I booked a car online last night to take from from Bristol to Herefordshire this morning. The online booking system is very easy to use. My driver, Usman, arrived half an hour early and texted me to say that he was there. He is an excellent driver, and was very courteous and helpful, and his Mercedes town car was immaculate. A very comfortable and easy drive to my destination. I would certainly use Bristol Taxi Online again.

A great experience. The taxi picked my daughter, son in law and grandchildren up from Heathrow on time and got them all to Bristol for a family wedding. The whole experience was friction free from collection to arrival in Bristol. Our whole family would like to thank the wonderful people at Bristol Taxi Online for the superb service they provided. We will be using their service again.

I booked a last minute pick up from Bristol to Bath and hour before my husband's flight landed as our previous taxi booking got cancelled (due to Covid). Bristol Taxi Online confirmed the job quickly and at a fair price. Their online platform is really easy to use and the taxi service very reliable. Will definitely use again!

Valdis was not only able to help me out of a tricky situation by picking up my nieces while I was in A&E with my daughter, but politely messaged all information and let me know when they had met. The girls told me he was super friendly and offered lots of information about Bristol on their journey. Thank you.

I am extremely impressed with this service. I booked a taxi from Bristol to Heathrow in the evening for a pick up the next morning. The online platform is efficient and easy to use. I was so impressed! I will definitely use again. Easy, seamless process and a great car. Thank you! I am glad I have found you.

First class vehicles, really comfy for the longer journey. Friendly drivers and willing to help. Cars arrive on time and move safely to you destination giving you enjoyable experience. There is full time access to H.O. WITH instant access to your booked driver to be aware of traffic delays

The woman at the end of the phone must work all hours because she picks up right away, which gave me great peace of mind ahead of my travels. The taxi driver arrived 10 minutes early , even at 4am, which allowed us to get to my destination in good time! Will definitely be using them again.

I always have perfect service here, whether getting home from the airport or being picked up at the crack of dawn for an early morning flight Kawa was my driver this morning, and as always everything was great. 10/10 would recommend, and will gladly use again on my future airport trips

Used Bristol Taxi Online for to and from trips from Bristol airport and would not hesitate to recommend. The return trip was booked same day for six passengers and we had a delayed flight but the driver was still on time and ready to meet us at collection point. Great service

Great service, they always arrive before the due time and keep good contact via phone and email to announce arrival. The journey are great, and they always have special attention when driving with children onboard. I will continue to use Bristol Taxis for all transfers.

Excellent service to & from Heathrow airport. They texted us to say they were on their way to us & arrived before scheduled which is a great. Clean, well kept, smoke free cars. Very friendly drivers. We will them again, if we have anymore long haul red eye flights

Incredible service! Easy booking, appreciated the reminders and alerts (including one for when the driver got to the agreed pick up point!). The driver was professional and very kind and courteous. The most uncomplicated journey I’ve had! Thank you!!

On time. Clean and comfortable car. Driver very competently got us through Bristol's unfathomable roads and traffic. Driver was a lovely guy, friendly and professional. Will book with them again without hesitation the next time I am in the area.

Excellent service, great communication and arrived in plenty of time to pick me up. Super friendly and a very comfortable journey. I was travelling alone but felt completely safe and at ease. 5 star reliable service, would definitely recommend.

I booked an 8 seater minibus for a return trip outside of the city centre. On both the outward and inward journey the driver was prompt and polite, calling me to make us aware he had arrived. Prices are competitive so would very much recommend.

I love this company. The drivers were great and the office were really helpful on the phone. The driver tracked our flight - which was really delayed - then picked us up promptly. Will use in the future as go to taxi firm. Many thanks to u!!

Valdis recently took us to Bristol Airport, with pickup at 6am and Mariusz collected us on a busy Friday afternoon. Both cars were very clean, the drivers were punctual, friendly and courteous - great taxi service. 10/10. Thankyou.

Stress free and fantastic service. None of the unreliability of Uber when you have a train to catch. The driver arrived 15 minutes early, which enabled me to catch an earlier train. Very efficient service. Highly recommend.

Needed a car to pick up my family at the airport in 24 hours and was given very prompt service and good communication throughout the entire transaction. Pricing is reasonable and staff are very friendly. Will use again!

Perfect service! The driver arrived more than on time. I received an email when he was on his way as well as his details to contact him if needed. I highly recommend them, especially for an early ride to the airport!

Have used the company a number of times now when visiting our son in Bath and also to get him to and from the airport to university. Always on time, have never let us down. Easy to book online. Definitely recommend.

Great communication after the flight had landed and before we got picked up so never had to worry that we would be stranded! Our flight came in at about 2am last night so we were very happy to see the lovely driver.

Used this company for the first time to get me to the airport for an early departure... Thanks to Kawa for not only being on time,but then minutes early! A good experience & will be happy to use again. Thank you.

Taxi met me at airport and the driver was extremely helpful and on time and efficient. Communication was excellent. I found the company friendly and professional. Great service. Delighted customer.

Hi. We used your service to get to and from Bristol airport. Cars arrived on time, were comfortable, driven well, drivers were helpful and friendly, especially Kawa. We'll definitely use you again.

Another perfect experience to and from Bristol Airport. Both drivers were great, on time, clean vehicles and so helpful. Absolutely no hesitation to use Bristol Airport Taxis again. Fab. Thank you.

On both to the airport and the return trips, each of the drivers were prompt, efficient and courteous. The vehicles lovely, clean and big, this really enhanced our holiday experience. Thank you

Great service, great price, picked us up from the airport in the middle of the night, went out of their way to contact me after my phone battery died. Will use Bristol Taxi from now on

Booked taxi online from Bristol Temple Meads to Bristol Airport, was greeted in temple meads by Mr Saddam, the driver was friendly & professional - good prompt & professional service.

Booked and paid for taxi. Unfortunately my plans changed and so I so I gave more than 24 hrs notice to cancel the taxi. Was charged a £20 'admin fee'. I will not use ever again.

Great service, texts kept me informed of pick-up progress - driver was efficient and friendly - would definitely use again, took all the worry out of the airport transfer.

Reasonably priced, booked the previous night. Driver came in two minutes since I called him at the airport. Very attentive, excellent helping, very kind and professional.

No issues, all went well with our early in the AM journey to the airport. Very nice driver. Easy to book, cheaper than other ones we looked at. Would definitely use again

Excellent service. Always arrive just before the due time and contact via phone and email to announce arrival. Courteous drivers and smooth journeys. Highly recommended.

The service was quick, you notch, and smooth. My driver got me yo my destination well under the proposed time safely. The price was fair too. This is a reliable service.

Quick collection to get us to our onward destination after a cancelled flight last minute ! Lovely clean car and great driver Ads ! Thank you , highly recommend …

Very impressed with the service from this company. They arrived on time, loaded everyone and had a quick journey to the airport. Would recommend and use again.

Great service,fantastic communication.Smooth journey to Bristol Airport.I booked this company 2nd time for my friend - definately she will use them again.

Prompt collection at Bristol airport. Message from driver on arrival giving clear direction about pick up location. Very happy with service provided.

Our driver was helpful and accommodated our last minute request to be picked up earlier than anticipated. Would definitely use again and recommend.

Always arrive with plenty of time and polite and pleasant drivers. Wouldn't hesitate to use again and thoroughly recommend. Thanks Anthony …

As a service Bristol Taxi Online always works perfectly, fantastic service, with spotless cars and great drivers. Communication is fantastic.

Excellent service Very punctual Really good price and most importantly a very friendly driver Conclusion: Another very satisfied customer

Amazing, would definitely use them again. Punctual, kind and friendly. Even at 3:30am! I felt safe and it was just all I needed and more

An excellent, prompt service with competitive rates. Clean, comfortable vehicle and friendly driver. Highly recommend, will use again.

Evaldas our driver arrived early and was friendly, very personable, and professional, and I would gladly have him drive us again.

Excellent service as always. Punctual, professional and very comfortable. Will continue to use Bristol Taxis for all transfers.

Very professional, excellent service from website to collection with clear communication and helpful staff. Superb business.

Always a pleasure doing business with Bristol Taxi and all the drivers are exceptional, professional and on hand to assist

Excellent service. On time. Very polite. Good value. Complementry upgrade and very comfortable ride. Highly recomended.

Friendly driver and great service, checked our flight arrival details and met us at arrival time.

Perfect service from pick up in Bath to drop off at the Bristol airport. Thank you Saddam.

Punctual, courteous driver, good communication at all stages of our journey. Recommended.

As always, a very reliable service. Nice cars, nice driver. I only use the best!!!!

Great communication, lovely clean car, good driver, will use again and recommend.

Great service. Lovely friendly driver. Call centre very polite and friendly too.

Amazing g service from the call in to book to the delivery well done

Lush interior. Friendly driver. Prompt arrival. Couldn’t want more.

On time and a very pleasant drive. Always use this company

Excellent service. Calm driving. Arrived in good time.

Excellent punctual service and very pleasant driver.

Great service, friendly driver, highly rated