My car was damaged from car wash, here is my experience in Buddy car wash. 3/26/2018 approxi 4:30pm I went to the Buddy Bear Wash located at 1538 E 95th . Purchased Deluxe Wash. In the middle of washing I heard a very loud "bang" on right side and I can see my right side mirror was snapped off. Once my car came out, a worker run to tell me they selected the wrong wash I need drive back to wash again. After that, I told him to check my mirror. It was snapped during the washing. Showed this to GM on duty immediately. He checked the mirror, obviously mount got snapped no way to fix at that moment. Requested him to check video. He denied and replied " what are you going to do with it? There is no necessary to check it. It doesn't change anything." Then he took me to the front of a Sign and read this for me, " We are not responsible for side view mirror'. He mentioned they can pay me 100 dollar as a courtesy. After that he walked away without my reply or response. All of this took no more than 10 minutes. Waiting him in my car, thought he might go to contact higher level, investigate what happened or tried to get a solution. However after 5 minutes I realized him didn't do anything about it. He went to restock snacks, talked to coworkers, etc. Another 5 minutes...Mental torture for me. Finally a warmhearted worker came to SUGGEST me go to talk with GM . I am sorry I yelled at GM cause he was still restocking snacks even I walked to him...I yelled and questioned him " Is this your attitude to work it out?" Sorry I just so so disappointed, showed him my finger. I didnt see any sights that they want to work this out. Finally I have to drive my car back to Indiana with broken side mirror. Mirror base and side assist warning light order and install=$1171.02. I just got my car back this afternoon from repair. My side mirror can be folded forward or backward. I went to car wash twice a month and I own this car 1 year and a half. Nothing happened on it before. Yesterday I got the call from the same GM told me my complaint will change NOTHING and he will not review the video. He told me my side mirror probably already damaged or loose before going to them. 35k service just just done one month ago in AUDI Indianapolis....Come on, just check the video from the entry to the exit. I just want to know what happened to my car, why you guys told me wrong wash was selected to my car right after I coming out from conveyor before telling you my mirror was snapped off. Filed a consumer complaint to Illinois Consumer Attorney, and next step will be small claims court.

Attendants do not tell you when to stop. If your tires are not sitting properly on belt that rolls car through, when you get toward tire shine brushes toward the end of wash the car will roll back ward before green light tells you to exit. I was told i need to pull out before the green light. My car rolled back into the vehicle behind me because of design flaw and cars too close. The manager told me thats what he does when he uses car wash. So what is the purpose of the green light letting you know when to exit if you are told to pull out before green light? Why is their not proper space between vehicles to insure no damage when this flaw happens. I pay a monthly fee of $40 a month. What about my rear bumper damage? Unacceptable and very unprofessional. All they care about is how many cars they can get through as close as possible. If you care about your vehicle this is not the place to go. You have just lost a customer.

An employee damaged my car. After paying $10 for the car wash and noticing my car wasn’t clean I was told to go through it a second time. Before going through it a second time the employee scrubbed my hood vigorously with a brush. It scratched my hood! I asked to speak to a manager. FELANDIS admitted to scrubbing my car and that he caused the damage. I was told a manager wasn’t there and after speaking to a young lady she told me the manager would contact me the next day. At 3pm I noticed a manager still hadn’t contacted me so I reached out. The manager stated that the weren’t responsible for the damage and told me because my car was a 2012 the damage was already there. While speaking him he it sounded as if head laughing. So I asked was this funny to him. His employee caused the damage and he’s refusing to fix it.

I went to this car wash on yesterday 8.8.18 and I purchased a $3.99 car wash. Well to my dang surprise these folk had stolen a penny. Yes 0.01! I don’t care that it’s a penny. The car wash I bought was at $3.99. I’ve never been to any other car wash EVER that has taken additional money from my account without my consent. Like I literally confirmed my wash at $3.99, then when my receipt comes out, it says PENNY POWER! I’m annoyed and feel lied too. Not only do they have the audacity to steal money, the dang vacuums barely work. Some service! Only in the hood. *side eye / rolls eyes. I’ll never go back.

I got my car washed here and after asking it home I found scratches all over my vehicle. After emailing the manager Tyrone, he tried to discredit my damage referencing someone else’s claim of their car being scratched. Saying that based on the pictures he think it was due to snow removal when I had not sent any pictures to him. Which obviously tells me that multiple people have complained and he this establishment will not take responsibility for their machines not being serviced and causing damage. Would not recommend this place to anyone.

They have good, quick and effective wash here. The washer actually washes the car clean on the $6 wash & the dryer actually dries the entire car. Amazing The (many) free vacuums have good suction and they have a mat cleaning machine and helpful staff. It's at the N.W corner of 95th and Stoney Island(right off the 94 Expressway). You can only turn Right when exiting. Like most drive thru car washes, there is only one way in and out. So, don't be a jerk and make a left across 95th and block on coming traffic while making your exit. Cops will ticket you.

This place is amazing. It's really cheap and they have really good prices for what they've got. They also have different types of wash and soaps and waxes and all that good stuff that fit your car just right. Even if you have a brand new car or a used car they have something for you. They even have this air freshener that sprays out of a gun. But when they spray does come out it smells pretty strong but later on your car will smell new again. The car wash also moves bye its self if I didn't mention that.

Love the monthly pass and the fact that they are open everyday and have various locations throughout the city. Free vacuum's with wash! Although I did see some lady just go in and use the vacuum today with no wash... Update- I see a ton of people who don't have monthly pass (out even get their car washed) using the free vacuum's. Think the staff should be more on top of that. I get it, sometime we need to clean our cars, but stop free-loading. The service is supposed to be for paying customers!

I go every once and a while to this car wash and I’m disappointed almost every time I go. I usually get the most expensive wash there and every time I go I see no tire shine on my tires and soap all over my car. Today was the last time I go because myself and two other vehicles hit each other bumper to bumper. I spoke with the person I hit in the wash and they informed me that this is not the first time that this has happened to her. I will no longer be doing any business with buddy bear car wash.

On Sunday February 27, 2022 after waiting in line on 95th I finally get 5 cars away from entering the carwash when it broke down. I waited in line for an hour before being given a crudely written note to get my carwash at any other Buddy Bear. That was appreciated but a process that took way too long. And I burned 20 miles worth of gas before actually getting a wash because it was way too cold to turn off my truck. No compensation or consideration was given and gas is $4.00 or more in Chicago!!!

I purchased the 3.99 car wash and was charged .01 extra for "penny power". I called the company and they said that I was not supposed to be charged the extra cent. So I went to talk to the people and at first they were like so what??? you want a penny??? YES I want my penny. That adds up. If the price is 4 dollars fine it's 4 dollars, but don't take extra without even asking. If it is 3.99 it should be 3.99. I don't like dishonesty and I won't be returning there again.

Best value for the money, to those that are worried about the penny, consider it a tip or wash it your self. Its worth it to me to have a clean car. If it cost me a penny more, I worth it. Or BB can charge a penny more. I'll still be there. Maybe with out the penny pinchers that want everything for nothing. May the lune will move faster without them. Keep up the fine work, your an asset to the community, and I wish you years of service and profit.

The service was quick, the car wash was pretty decent however my passenger window still needed to cleaned following the car wash. This car wash has monthly membership available and free high suctioning vacuums available. The parking area where the vacuums are located can be a little tight getting in and out especially if you have a larger vehicle...back in if you can. Overall the car wash is one of the best in the area and it is reasonably priced.

I’m appalled that a business can exist and there be no working phone number or available customer service should issues arise. This is totally unacceptable for any business. I’ve been to the location due to my credit card being charged for monthly when I did not sign up for it. I can’t seem to get a refund or a person whom is in charge to speak with. I’m a business owner and this is totally unacceptable!

1st time here with my new luxury SUV I just purchased. I must say that my SUV came out looking better than when I 1st purchased it from the car lot. The hot wax really had my SUV shinning, and my tires came out shiny...Gave it 4 stars because the vaccums were so clogged up and the suction was very bad. They need to do a routine check of the vacuums after each car leaves. But so far, I'm pleased.

The packages are a good deal but the website information on how to get started using your buddy-bear pass that you print or keep on your phone needs to be updated, there’s no attendant on duty to get you started and it doesn’t tell you to just scan the barcode on the pass to get started, it states take it to an attendant, I did and they didn’t have a clue what it was.

MY CAR WAS DAMAGED AT THIS LOACTION , AND THE CORP. OFFICE AND MANAGER FOR THIS LOCATION IS GAVE ME THE RUN AROUND, TO REVIEWING MY CLAIM DAMAGE. I HAVE VIDEO SHOWING THE IMPACT AND HAD TO HAVE MY INSURANCE COMPANY SUBROGATE THE RECOVEREY OF MY DEDUCTIBLE. DON'T GO TO THIS LOW RENT WITH UNSKILLED LABORER, THAT ARE UNPROFESSIONAL, AND IGNORANT LOW LIFE.

That place is great!!! The slogan ...so accurate!! Those who care come to Buddy Bear..and I certainly ❤ I must have a clean car even in winter I use to wash me car outside..but it's very hard..Buddy bear not only give a good wash the blowers are great. Monthly passes are so cheap if you love a clean car. I go almost every day.. …

I love the free vacuuming, cause we all know paying $1.00 or more to vacuum your car for 3 or 4 minutes IS NOT ENOUGH TIME especially if you want it done right plus the various prices for the car washes are very reasonable from a quick wash if your vehicle isn't that dirty to a more detailed wash. I LOVE THIS PLACE …

Guess i get what i pay for. Just wanted a 3.99 wash and got nothing but small streak marks and a half done vehicle. This is another location i went to wash at seeing it was right to the highway afterwards. The machines to these car washes are garbage. They aren't maintenance right. My vehicle is white so EVERYTHING shows.

My car was marked up on the passenger, front side , after going through this car wash. No manager was around to discuss the issue. An associate took down my information and said the manager should contact tomorrow... how do I contact the manager for this place?.. no posted phone numbers n e where on the premises.

I loved the service here. It was amazing. Signed up for the monthly car washes and the staff at both the 95th and 71st locations made sure me and my truck had everything we needed before heading out. If you are looking for a place to get an automatic wash litteraly everyday if you wanted, this is thee place!!!

For the price you pay to have ur car clean it don't do a good job. The front of my car still had bug residue on it bumper still had dirt the workers don't care the pressure of the water / dryer removed my chrome piece from my car. Call several times to speak with someone left a message no one return my call.

I went last week and my car didn't get all the way clean in the front and sides.... also they need to clean up especially around where you wash your mats its very nasty over there the machines are even dirty...garbage all around and under the machine. Signs should be put up saying put trash in garbage cans.

Nice and busy ! Things moved along nicely. Everyone was polite and courteous 2 each other, all around good vibe ! Plus great facilities. Everything working in conjunction with the "Vibe". Great place all around 4 cleaning up "the whip" and keeping up the cool vibe of the day. Good job !!

Me as a customer I get great customer service every time I go to buddy bear car wash on 95th and Stony Island. A gentleman name Sherman is a awesome worker, always willing to help over and above… me as a customer I feel he should be promote it for a higher position… I am very satisfied…

Ordered an overpriced wash for almost 20 dollars and once I came out of the wash I noticed there was a bunch of soap suds all over my mirrors. The body of my car was ashy asl instead of shiny . I payed for wheel shining and that too was a epic fail not pleased at all …

Decent car wash $3.99 no frills car wash special....monthly wash plans available....needs more attendants to help patrons at the pay kiosk to help speed along the line during busy periods also they need to have a hose available to patrons to clean mats .

Easy and straightforward service. I’ve been getting my car washed here since they opened. I’ve been satisfied with every wash I’ve gotten, the cheapest to the most deluxe. I love that the vacuums have good suction so I can be in and out quickly.

This is for the company. I have been to other automated carwashes and they wipe the front and the back with the brushes. There have been a few times that I run my car through and the front is still dirty. The front gets as dirty as the back.

For a fast car wash, you can't go wrong here. The automatic system safely removed the past week's dirt, grime and road salt with easy. The attentive staff ensures you will enjoy the experience in a very clean environment. Go check them out.

I like this place because of the way it is set up. There are three lanes so that you can choose the type of car wash you want and pay for it right there. The touchscreen was a little bit sensitive so I had to redo my order. One of the

Had a GREAT experience with the young man Alan. He was very helpful. Even offered extra help especially in the hot sun. He even helped out above and beyond. Talk about work ethic‍✔. God bless his sweet young soul. …

I only give it 3 stars because they resemble the $3 car washes in other parts of the city, only their price is $3.99 and up! And each time I've gone there, no one seems to manage the free vacuums! Which are often clogged up. …

I went to two different bays to vacuum out my car and both did not work so waste of my time because My inside it still dirty also looks like they're using less soap for the deluxe wash which you pay more for double soap. …

Nothing works inside nor outside of this place. You have too cha e people down to receive some assistance with out assurance. I hated the vacuums there they all seem to be clogged up or just no pressure to vacuum your floors.

Quick and easy to go there and get a very good Clean Car Wash everything is nice and clean outside in the back in the area and then wash area gives your car a very good wash will make that my special place to go to wash

On days that it rain they turn off the vacuums I can get a car wash but I can't use the FREE vacuums It was cars that got a wash and wanted to use them but they were off. Employees sitting around doing nothing! …

This car wash is convenient. However, it doesn't efficiently clean vehicles. I purchased the most expensive and advertised extensive car wash, and my vehicle's trunk, back bumper, and side mirrors were not cleaned.

A mess. The guy did not explain the process. My new luxury car was almost ruined because the guy did not tell me what gear to put the car in. I had not been in an automated carwash in many, many years.

Car wash efficient, vacuums strong. Tried $10 level today, however probably will suffice with $4 level next time to observe difference and whether I'll continue patronizing location. Thank you! …

A lot of times the vacuums are clogged. The guys spend more time flirting with the customers than doing their job. The Hispanic guy always has the vehicles too close when going through the carwash.

Pretty good cleaning. My vanity plate was knocked off and I called to see if they found it. No answer for 3 days but when I went back they had it in a bucket waiting. I guess that was cool

My first time there was great. The employees are very helpful and friendly especially the employee Sherman he's very patient, respectful and has a great attitude. I will come back .

They've done better here with their rinse cycle at the end of the wash. It seems their keeping up with the infrastructure that helps provide a great service. Keep it up. …

Very well kept an get you in an out in no time car is clean all over no dirty spots free vacuum an most 99% of the hose works well so I give it a 10 for a car wash automatic.

I think this car wash is great! Fist time there. And my car need a wash but mostly vacuum cleaning inside. It also as a machine that washes your mats, now that was excellent!

Really like this carwash.. All automatic and free vacuum available.. $10 will get you a super wash with tire shine and under carriage . $19 for a month of washes.. …

My first experience. Definitely will go back. Customer service needs improvement. Couldn't find anyone to ask questions or provide the gloves that the signs said they offer.

Good car wash sometimes the track in which pushes the car through gets a little weird toward the end of the line and sometimes the rinse cycle is not as good as it could be

Front of car didn't get cleaned, but I mentioned it and they ran it through again. Vacuums actually work and the rest of the cleaning was awesome. Good customer service.

Some what Good-- I paid extra to have my rims cleaned. It didn't happen. Also, my wheel wells were filty-- it's better to go to a pressure washer and do it by hand.

I paid for the $20 pass and when I came back my tag didn't go through. The manager is terrible at this location he just walked off and didn't try to help me at all

$6 gets your rims VERY clean!! They dont use that rail system that most car washes use it's a conveyor belt which means you can bring your BIG WHEELS here!!

The best vacuums at this car wash. Don't make a mistake and have something of value accidentally get sucked up because their vacuums have very good suction.

Even though I've only ever gotten the basic wash and the tire wash I am always very pleased with the service. Also they seem to always have strong vacuums.

No complaints everything went well cleaning my car and love the free vacuums. Reasonably priced for every need got the wheel shine this time looks good.

This car wash always gets my car very clean. I really like it and the $4 car wash is cheaper and faster than me washing it by hand. Highly recommend it

Superior quality car wash, free vacuums, it's very clean facility very well-managed, employees very personable especially the attendant named Sherman..

The car wash machinery does a better job than other car washers I have gone to. They have vacuum cleaners and floor mat cleaners, free with car wash.

hey this is the place to have your ride cleaned....money go in machine....ride thru the wash...come out and get free vacuum......fast in and out ..

Good, quick and easy. Everyone always asks if I got a wax and from where. Whole time it's just good ole buddy bear and my microfiber towels to dry

Super great value!!! All the vacuum machines don’t work sometimes but, you get what you pay for! I highly recommend for Uber/ Lyft drivers!!!

Almost all of the vacuum are broken. Only about 6 work and those are being taken over by people detailing their cars for 30 or more minutes.

Loved this car wash before but now I won't go anywhere else, thank you for recognizing all nationalities and celebrating our independence!!!

Good place for a quick wash. The only disappointment was there was no attendent to brush down the back of SUV before going through the wash.

Big wash your car but it's best to wash your car yourself but you can get down and into the cracks and crevices it's just a quick car wash.

I have been using the monthly ultimate package and love that I can drive through any buddy bear and they all honor it, well except 1 lol

With several locations in the city. The best attribute is a Monthly Wash plan affords options to extract value from the purchase.

The always charge you for the tire shine that has not work in months. They were told on several visits and still no resolution.

Get the sticker and you can wash your car every day for a month. I don't know how green that is but your car will look amazing!

I like how they wash the back of my car before going thru the car wash. They need two ppl to do the front overall. Good service

I love this car wash everything is easy to use as you drive up and pick a wash that you like , reasonable prices great service.

Easy to pay, they are fast and car was super clean. Only thing, car stays wet at the end, at least with the intermediate wash.

Windows were spotty after and a few spots missed. Overall a decent wash. Be sure to have a rag and maybe windex to touch up.

Not sure why it’s only one lane open …. But it’s 9am on a Monday and the line is down 95th street smh only on the south side

Excellent automatic car wash ! You get a good clean & shine along w/ free vacuuming and self- cleaning car mats machine.

Would have been 5 stars but they have raised the prices high! But overall great wash but the dryer could use some help.

The car walk was very crowded but the line was moving quickly. I got a nice wash at a resonable price. No complaints.

The price from 3.99 to 5.00. For light wash. Smh. Not a good idea, driving pass next. And why the price is not

I love going here and getting the deluxe wash. Then I turn up my favorite songs and just enjoy the color show

The deluxe package is nice. You may want to let the car soak before going to wash if you have bugs stuck on.

Best Automated Car Wash In Chicago. The top end wash is really different than other places. High marks.

Convenient smooth running business! If you love your car washed get the monthly pass. You're welcome

Went to get my car washed was pleased that it was nicely washed. Next time I'll take pics maybe

DO NOT WASH HERE!!!!! If you wash here PLEASE CHECK YOUR VEHICLE BC THIS CAR WASH DAMAGES CARS AND

Fast service. Doesn't rinse all the soap off well and doesn't clean the rear of my vehicle well.

This car wash uses an ample amount of soap. Prices are inexpensive with free vacuum.

GREAT CAT WASHES, GREAT DEALS, & GREAT PEOPLE!!! FREE VACUUM INCLUDED, TOO...?!!!..

Sometimes they might be a long lines but they move pretty quickly excellent service

Wasn't happy with my last visit, I paid to have my wheels cleaned and they weren't.

Great seevice, my car was washed well. I had to vacuum the inside and the carpets

The vacuums could be a little stronger but overall... It's a great option.

Free vaccums work excellently and the workers were friendly.

I don't let them use they brush anymore it marked my car up

My refuge. I love getting my car cleaned at this location.

The line moves very fast. I never have to wait long

It's always an ok experience l.

Reasonable price good service.

Get's people's car clean