They were very unorganized and we had to wait a long time even though none else was here. They had a hard time finding our reservation and when we showed them the reservation number which they never asked for they said "oh you are here for a truck . We thought you had a car." They were on the phone most of the time and ignoring us.

Awful, the dealership set it up for me and paid for it, they still charged me. It took 3 days for my refund, 5 months later I get charged again. Been on phone all day to finally get my money back in another 3 days! Lady on phone was very rude. I rarely get that bad of customer service all around. NEVER recommended!

This place is unprofessional. They took my reservation and sent all the cars to the airport leaving me with no car and my refund is pending 3-5 days but they did try and help me out by letting me know I can pay for a more expensive car in place of the one they took. I remember why I don’t book through budget.

Joe or Joel was the manager in duty and after a hard time with the online reservation line, he was the only one trying to help us get a car so we could drop off our truck at the shop. Thank you for being so nice and respectful even though we were frustrated. Will definitely rent from him again if need to.

Customer service reps (Kandice and Kayla) at this location so kind and helpful. Listened to them provide options to a customer who was running into us issues renting Vs just saying “sorry”! And they answered all my questions!!! Shout out to 2 amazing Customer Service Women at Avis/Budget!!

Staff very nice and rented me a great driving truck AND IT HAD A FULL GAS TANK. UHAUL rented me a truck with no has hardly and it died right after I put gas in. It got towed to their holding lot and more than half things were stolen.. They left my bed.. to heavy to carry I guess …

I have never had a bad experience with this company. I have used trucks and cars. They have always been in good condition. The people are very professional. I will continue to give them business as long as I have the need for rentals. Thumbs up for Budget on Bryant Irvin Location.

I have experienced horrible things with the Bryant Irving Budget location. They lack customer skills, and it's always some type of issue with the billing. They will charge you extra and will not honor corporate policies. I would give them zero stars if Google allowed me to do so.

Pretty danged painless and great rental prices. Car was clean and performed perfectly and check-in/out was quick and efficient. Only knock is their hours. Closes at 6pm, so anyone coming in from a road trip needs to prepare for an early morning drop off or plan for an extra day.

Excellent service!! Needed to swap out a Full-size vehicle for a Mid-size vehicle (original request) and this fabulous duo made it happen. Their customer service and professionalism shined through during the entire process. They made sure this new car was ready for my trip!!

Had to take a Uber from airport got to budget gave reservation number license and credit card then counter person told me they don’t rent cars to people from Pennsylvania??? Then take Uber back to hotel 70 dollars round trip for Uber! Calls

Watch those fees!! It's the little things! Paid $16.00 listed as "Frequent Traveler Program". Was charged the fee to add my American Airlines Advantage number that earned me $7.50! Something about this small fee just killed me. Buried in a

Horribly Customer Service!!!! I don't remember the last time I had to take the time to write a bad review. This time I just couldn't let it go in hopes people will reconsider renting from this company. ..We made our reservations online and

Kayla at the budget on bryant Irvin in fort worth tx called to inform me that the call center booked my reservation with them but they j have no cars available, mind you they did this because I have reservations & the place don't have cars

Had a 10am pick up time, prepaid. Get to the pick up and they can't do anything till 4pm. Called customer service and tell them whats going on and the response was literally "what do you want me to do about it?" Don't even offer to refund

Avoid this location at all cost. Location allows you to prepay for a rental they don't have. When you arrive , they have you cancel your request or try to upgrade you into their premium vehicles. Policy requires you to cancel 24 hours in

I reserved a truck online ... when I got there they did not have the size I needed. They actually only had 2 trucks and they were already reserved. I left to take my business elsewhere because they couldn’t help me and I needed the truck

The first vehicle I was put in had an internal issue, the second vehicle had a different issue, the third said it required maintenance the forth car I did end up driving away in lest that 10 miles from dfw Airport low tire pressure light

I have been a repeat customer of this location and had been satisfied up until now. I returned a car on Monday (3 day rental). When I returned the car the girl said it smelled like an Ice air freshener and that if it didn't air out they

There is no option to leave 0 stars... so I am forced to give them a higher rating. Avoid them at any cost!!!! I reserved a truck over a week in advance. When I called the day before to verify the truck was available (after hearing from

I booked a 12-passenger van a month in advance for pick up date of today. I get a call this morning - the day of stating they cannot fulfill my order as they don't have the van in stock. Extremely unprofessional business as I had to run

I just prepaid for a rental car for pickup today and I called to make sure that they received confirmation at local office and they tell me that they DO NOT HAVE ANY VEHICLES!! They took my money online and didn't even have any vehicles

Been renting from this location for since 2011 owners were awesome and no problems but then sometime early 2014 a different type of people run it now. I new that wasn't a good sign. Sure enough, after renting there, i was dinged with a

Our pick up was at 6pm which is closing time for this location. We arrive and the door is locked, she is in there with a man and is ignoring us completely even though our scheduled and paid pick up time was 6pm. She then starts mocking

I called to inquire about extra fees at this location and the man on the phone literally started yelling at me.. the other location I picked it up from was so nice but these people were extremely rude. The First Lady cut me off in the

After booking and paying for car on phone with Budget (not a third party) I Uber’d to location. Employee said sorry we don’t have car. I asked why they took my money and reservation- kinda the point of a reservation and she just kept

Budget Car Rental staff was courteous and efficient. This is the second Fort Worth location I have used, since my home is in Missouri City, Texas. The staff at both of these locations went over and above the call of duty to assure my

Denisha was quick with answers advising us with the details so we could make the best decisions. She was so friendly and helpful such a professional. Budget had the best rates by far so we were very pleased.

Excellent customer service all three times I have been here. I returned my rental from the weekend and Danisha remembered me from the last time. It warmed my heart to know she pays attention to the customer.

Afternoon Day 1: Only gone 65 of 1206 miles and it already feels like this truck won't make it. 16 foot truck isn't anywhere near full and chugs like it's gonna die at 55mph. Definitely crossing my fingers.

Deneisha, Joel, Kayla awesome people here assisting us in renting a vehicle from budget for the first time. Very thankful for their patience and helping us find the right rental. Thank you all!

Kandice and Joel were WONDERFUL! They completely went above and beyond to help us get our van. I’m so grateful for the two of them helping us out! Thank you both from the bottom of my heart!

Highly recommend this location Joel and Kandie provided great customer service. I went to one location and they didn't have a vehicle I came here and they took really good care of me.

Kandace helped with my real after a bad experience with the one on hulen st. She was amazing explaining alot of things my whole process took about 10 minutes. Will rent from her again

Was charge full price for car rental. Return car 3days before time. Call customer service rude I will never go here again. Normally I deal with enterprise. Choose different rental.

They were very helpful and the vehicle provided did a phenomenal job from getting me from point A to point b in a smooth manner. Thanks for helping make my vacation awesome!

This particular location I had a better service mostly the rep by the name Candy did her best to get us what we wanted overall it’s a good place to get a rental

Deneisha and Kayla are wonderful young ladies. They both greeted me with bright smiles. They were super helpful and made my experience great. Kudos to you both.

OMG ask for Candace ! Highly personable , extremely patient! I was extremely needy and never felt like I got on her nerves at all lol- Appreciate you Candace

This was the best rental place I’ve been to in years. Denisha was more than amazing. Will be coming back here and referring people soon. Thanks you guys

Highly recommend this location, specially customer service provided by Kandice’ amazing person, super satisfied, will be renting again & again!!

Kayla was friendly and explained the process. She explained everything I needed to know about the car I rented. Service was excellent.

If I could give half a star I would. What a deceitful little weasel the manager is. He is an ignorant human being.

The very worst car rental experience. Third world country level customer service. The worst ever!!!!!!!!!!!’

Staff were rude and unhelpful. Avoid this location and Avis/Budget in general. Consider yourself warned.

Great customer service. Super quick and easy after my online reservation.

Online reservation was easy, Check out was smooth. Great customer service

Very helpful personel at the front office,they really help get going.

Always good service, right the wrongs every time!! No complaints

Joel was awesome and helped out in a pinch!!