Some expensive furniture that looks to be really nice. I personally can’t afford much, but Their service is definitely great! Specifically Pedro was great to work with. I believe they offer some services for free as well and they have a clearance section on the second story that had some cool stuff.

This could’ve been a negative review … and it almost was, but staff at this location were so incredibly professional and helpful. They fixed an issue with the delivery (which didn’t have anything to do with them) and now we love our Drommen bed. Very impressed and equally as grateful.

Ordered furniture online. They rescheduled the pick-up 4 times to then cancel the order . Over 3 months of lost time . Now I need to start over. Why play games ? If you didn't have the product , you should have stated that from the beginning. No thank you CB2 !

I live in Ottawa and never been to the store itself! But I shop online and all the thing that I’ve order were amazing!! Very high quality and just like the pictures! Fast shipping and very helpful customer care team especially (Carmen.V) big thanks to her:)

Went in to look at couches for a newly bought place. The staff was so rude, one of them looked at me from top to bottom in a very mean way and asked me if she can help me find something that would better suit my price range. I will not be going back!

Terrible service from Mina. As soon as the store opened I called to pay for some items and have them shipped to Vancouver. I saw the money deducted from my card and received an email confirmation. Six hours later, I get a call back from her

I shop at CB2 frequently, but I have had such a frustrating time with our Dondra King bed. The slats have broken twice (and I can assure you it’s not from anything other than sleeping lol) they replaced them once but when I called and tried

I rarely leave reviews (save for a really gross food handling incident... I'm looking at you, Pizzaville), but felt I needed to write one as CB2's customer service was pretty abysmal. This also isn't a dig at the Queen and Bathurst location

Surprisingly good customer service! Especially want to mention one of their designers, Sayaka who not only was willing to help me as a late day walk in but worked quickly and with careful attention to detail. Finally when there was an issue

I purchased nightstands from CB2 and it took 1.5 years to receive them. Once they were finally delivered, one came broken (the marble table top was cracked into 2 pieces). After waiting another month, we received the replacement nightstand

As a manager of a reputable store that has been in business for almost 50 years I am shocked by lack of professionalism I witnessed at this location by the managers. Since I work retail hours I usually buy online so I can quickly go in and

Purchased a filing cabinet online and it arrived at the store early which was great. Got it home and discovered a big dent in the corner. Called immediately and was told to email the store. After 24H I still haven’t gotten any response to

Highly contemporary with a touch of rustic and chic! Clean, open, spacious. Great customer service and very well staffed. They haven't missed a greet yet! Though it looks expensive, they do have items in every price range. Lots of variety

I was shopping for bed frames and got really attentive service from the older gentleman on the floor. He showed me the options on the floor, answered questions, and gave me a printed quote for easy ordering. There was a mix of traditional

Big hi-five to Dan at CB2 Queen West. I think there are two Dan's, the one with the great hair and cool tattoos. You guys can fight for who you think it is haha, but thank you so much for helping us go through my wife and I's floor plan,

The staff are only friendly and warm when you are purchasing something...god forbid if you have a return. I was treated terribly when returning in the Toronto store recently. The lady with long grey hair and oversized glasses has served

A 3 star review turned 5! After waiting months for met order, my bed came in for delivery earlier than expected, making me very happy but the delivery service the first time was horrible, no communication from the delivery partner about

We decide to go to their showroom to look at a couple of items. We decided purchase a small piece furniture and have it shipped to our new place. Explained to the staff at the store that we can’t have it delivered before a date and they

Bought two Ada tulip table lamp, picked them up from this store. One of them misses everything, no protection hardboard, no instruction, no light bulb, only contains the base and the hood, and the condition is worse than a store sample,

I went in the other day to check out sofas...guess I wasn't worth talking or engaging with, nor my friend. The staff all avoided us like the plague, not even a hello as we walked around. We ended up at Urban mode, with much friendlier

The staff onsite are great. They are incredibly knowledgeable and helpful. The furniture is good. But I cannot recommend this store or any other cb2 or crate and barrel location specifically because of the spectacularly unprofessional

I don’t recommend Cb2 due to poor customer support and supply. There is no guarantee to receive the order, they just keep pushing the delivery date. They couldn’t find my order and driver showed up on my door without my parcel. Worst

Horrible customer service, defective products waited more than 3 months with 7 canceled or no show scheduled deliveries, no one to reach out to, when I asked for a manager they gave an address in the US claiming no email available!

Such a warm and welcoming environment. I was looking forward to coming here to find some photography props and it met my expectations and then some! The staff are so helpful. They were warm with my kids too. Really lovely place!

I had really a bad experience with CB2. I ordered furniture from their website and furniture worth more than 15,000 dollars to furnish my home. During the selection process I filtered the furniture based on availability and

Pedro at CB2 Toronto is the most amazing staff person to deal with. He was and is extremely attentive and helpful in helping us furnish our new home! He is truly the epitome of exceptional customer service! Thanks Pedro!

I would love to continue shopping there but the super aggressive hobo's lounging on the window sills outside make me feel uncomfortable even walking by. It's really gross and the smell is quite hard to ignore.

Leason learned: CB2 will be very diligent when it comes to sell products to us the clients but the post-shopping experience is a nightmare, their “Costumer Service” is the worst experience I’ve had.

Worst customer service experience ever after I complete my order. Pretty nice when they are selling you stuff. Never followed up and charging for extra delivery fees that were never refunded.

I purchased a white sofa less than a year ago. I asked to purchase the cushion covers, buy material, anything to replace a cover on a cushion. CB2 provided no help. The answer was NO.

UPDATE: i have to say the customer service is exceptional here. So helpful, so kind. Thank you. I'm a loyal customer of CB2! Great great quality high end stuff for adorable prices.

Amazing literally the most modern, chic and unique sofas ever! And such awesome customer service! Definitely a little pricey but worth it because of the quality! …

Was looking for a couple chairs bought 2 of these Foley Velvet chairs (they're super comfy) for about 450$ each with a 15% off coupon I got for subscribing online

Don’t typically leave reviews but figured this experience is worth noting. Purchased a 9x12 area rug (nearly 2K all in with delivery) and after receiving

Worst experience ever. Staff were hanging chatting loudly. When I purchased sale items they didn’t apply discounted prices. Then I

$500 worth of new tools STOLEN by the delivery drivers!!!! NO FOLLOW UP FROM CUSTOMER SERVICE - CURRENTLY IT HAS BEEN 8 MONTHS!!!

Customer service shoutout to Jeremy C and Marcel M. Thank you for being empathic, and quick with your responses. They were both

We had a great shopping experience at the store. Myron helped us picked the most perfect housewarming gift for our friends.

I've never had such horrendous experience dealing with a furniture shop, not to mention an upscale one.

Great trendy styles that work for condos as well as houses in terms of sizing (couches and tables).