I have brought my cars to this car wash several times and it is always hit or miss. If they are having a VERY slow day then they will actually clean the car with everything included in the wash you paid for. When done right, they are exceptional. If they are even slightly busy, many shortcuts are taken. When extremely busy, you get your car run through the wash and nothing else done. I have had wonderful experiences early on which is the only reason I have returned at all, but my last few visits have left me extremely disappointed and I don't know that I'll be back. I've let a handful of missed services slide, but on my last visit I waited for an hour and 20 minutes and my car sat untouched for an hour and 15 minutes. It completely air dried and was covered in water spots, and was just barely vacuumed (they didn't even remove the mats). There are cameras in the waiting area which is certainly appreciated, but also adds to the irritation when you see no one is working on your car. I don't at all mind waiting if all the services I paid for are done, and done well, but that doesn't seem to be the case here. I'm not sure how they determine the order cars are worked on but it definitely is not in the order of who arrived first. I think this car wash has the potential to be great, but they definitely need a new management system in place to turn things around.

First, signed up for owners monthly service and had first car wash at the same time. Richard wasn't customer oriented and uninterested in helping me even after saying I was a new customer. He was rude by not responding to a question. I should have taken that as a hint of the kind of service I would be expecting. I read reviews and for the most part out of the nine reviews it seemed fair. its a brand new Malibu 2016 and well I didn't get a vacuum (small trash still on cabin floor). they must have used a used towel to dry my car because there's noticeable scratches on the trunk area. I saw after I left the parking lot that there was five dark finger mark impressions on the upper inside driver side door cotton- apparently when they wiped the inside window, It was tough taking it off-- still lasting impression its dark gray now since I wet a white towel w water and rubbed off what I could. the inside windshield was not cleaned as promised by the owner's service. want to know the worst part-- there's three chipped off pieces of plastic from the black driver side window panel, what hit the door? or rather, what did the door hit so hard for that to happen? I still haven't received any response from them.. what the hell were ya'll doing to my car? have any of them have respect for personal property?!

Disappointed and Angry! I bought a Basic car wash for $16. My car was cleaned well and shiny with a few water spots here and there that I had the tech wipe down before I drove off. However what I was most disappointed by, actually pissed off about was the entire back passenger side of my car was covered in very subtle brush marks. At first I thought it was soap or wax left on my car, but after the tech attempted to wipe it down and then we both felt the surface of my car, realized that the large brushes from the car wash had actually left hundreds of lights grooves/scrapes on my car. Every time the sun shines the that side of the car, it looks like someone has done a bad wax job, but nope.....just a hundreds of scrape marks!!!! So thanks for that "Car Wash Company!!!" Looks like you need a better maintenance man or someone to better install and monitor how your car wash/brushes are actually working. I'm pretty upset that I have a permanent paint and surface damage to my car.

Purchased the Owner's Special. I have received better service, and a better car wash for less in a different part of town. I thought since this business was in Stone Oak area it would provide exceptional service. Sadly, I almost feel profiled since I came in with a 16 year old Honda, dressed like I'm not from "around" here. No one looked me in the eye and I had to go outside and find an employee to see if my car was done. One pointed to it and just kept cleaning another car. I had to go back to ask for my keys and really annoyed he went to look for them. The customer before me and after me received much better service. Could it be that they had a Cadillac and a Lexus? They were both "locals/regulars"? Disappointed. My floor mats were still dirty and the front plate cover still had bugs all over it. Don't go here unless you "look" like you live close by.

I was a regular customer until recently. Two cars every other week. The last 4 washes were progressively worse. I purchased the $31. "Super Special" each time. I noticed that the time in the wash was shorter each time and the lack of a quality product showed. After the last wash i decided to move on but I contacted the Carwash Company to tell them why. I called and asked for the manger but was told he was unavailable in the tunnel troubleshooting equipment. I explained the situation to the person on the phone. She took my information and told me the manager and others would hear of it that day and that I would receive a call. Two weeks later time to move on. I am most grateful that I moved on before I had my wife's car "buffed out" to remove the micro scratches and then polished and waxed. I would hate to see what those results are like.

I had bought the super special wash and might as well have not gone at all. The polishing was done very poorly, they sprayed polish on my jeep and didn't care to rub it in so now it looks super patchy and uneven. The exterior wasn't even the worst part. The inside of my jeep was dusty and gross since I had just purchased it from someone who kept it in storage for years. They did not even bother to vacuum the back seats of my jeep, I had to do it myself. I personally believe that if you take your vehicle to get cleaned and you have to do even more touch ups to it, especially vacuuming, then it is not worth the money or time. My jeep was barely wiped down in the front as well. I still have a dusty and unclean vehicle inside and out. The super special is cheap so I guess I got what I paid for. Would never recommend.

I came in 10 minutes before close. The service was outstanding!! I purchased the owners special ($22) and it was for my lil sisters car to do something nice for her during a rough time. It didn't even look like the same car. MR. DELAGARZA was my car attendant. He and his team took very special attention to detail and poured themselves into the task of cleaning every cracking and crevice. I'm very detail oriented and could find nothing they hadn't cleaned. They did the inside and outside of each and every Window. They even cleaned the visor mirrors. I fully recommend this car service. The quality customer service and value was outstanding in one very competitive industry. Take my word for it. You'll love this place!!

If y’all are passing these guys up, you’re making a huge mistake. The same thing Wash Tub wants double the money and double the time spent waiting for, you get here. These guys do an outstanding job and their customer service is on point. I pulled up less than ten minutes before closing. They still took me in. Got my car looking and smelling wonderful. And I was out of there in under 30 minutes. Wash Tub said I’d be waiting nearly three hours until my car was done!!!! Car Wash Company also offers full detail service which is as good or better than what you find when you buy a car off the showroom floor. Don’t miss out on these guys! Check out Car Wash Company today!!!

There advertisement inside there office says All interior shampoo $150. It's a LIE !!!! All they did was wipe down the dash board, Half washed the carpet. They called me that it es ready and it was not. There were still stains on the inside side panels, The cup holders were not cleaned. They said they had to use chemicals to clean some candy that was left inside the cup holders. The carpet is still wet. I had to leave it over night , and they still did Not wash or clean the inside ceiling. Very very disappointed. I suggest to find somewhere else to get your vehicle cleaned.

This was my first time coming here today, I’ve been to the fancy car washes and a mix of others and I’ve got to say. Outstanding!. I got the basic just to test things out and I was surprised at how well the employees washed my car. It was as good as if I washed my car myself. I’m very detailed when I wash my car so I was by far impressed. Definitely coming back and spending a bit more money. I’m sure they’ll “WOW” me again. Thanks! I really appreciate the perfect service. Speedy and outstanding. Just truely remarkable.

My wife went in to have her car cleaned yesterday before we traded it in. She received very inappropriate attitude and comments from both the front desk attendant and the attendant servicing the car. After paying $81 for a detailed cleaning I find that the plastic and leather is barely wiped off. There are still spills on the seats that weren't cleaned and there is even trash left under the seats. Don't bother with this place, save the money and either go elsewhere or do it yourself.

This place got my very filthy truck clean quickly. There was plenty of room too comfortably sit and watch tv. You can see the progress of your vehicle in the TV monitors. The price of the Super clean was quite reasonable. There is a barber and shoe shine in adjoining business, plus a locksmith and auto tint company. Another business for floor sealings is also located here. Sip u mightbe able to knock out other business while you wait.

I worked here for almost ten years. Yes there is mishaps as every business but the customers that come in are wonderful and now that I am a customer it is wonderful. Not that I get preferential treatment for my washes but just because there is no other car wash that cares. That is the difference you pay for. Top Notch Carwash and it won carwash of the year back in 2008.

Someone told me they did a great job on her car, so I decided to try them today. They did a great job on my SUV! No other place I have tried in San Antonio compares. They thoroughly cleaned inside & out. Everyone who works there was polite. It did take a while (about 45 mins) but well worth it! They have a new customer here. Definitely recommend!

Very unprofessional, I paid for a hand wash and they didn't ,the person that was supposed to wash my car by hand used a dry brush on car after only spraying with only water .NO soap at all after I went in to complain the person who didn't do his job came in very aggressive and yelling in my face very unprofessional will never go back there

I was recommended this car wash by someone so I went for it. HORRIBLE. I travel a lot so bugs get stuck to the front bumper often they removed most of them but some were still there. I also paid for the package that cleans the interior and they didn’t even clean it I had to get home and do it myself. Never going here again.

Very good wash and wipe down. They are very friendly and the cashier area has excellent greeting cards for those with a slightly twisted sense of humor. The people doing the wipe down do a very thorough job. The pricing is very competitive with others. Haven't timed them but they seem to be quicker than others here in SA.

Had bought a 4 super clean pass and they cheated me by saying there is only 1 left and I had to pay 3 bucks. I actually had 2 more left on the card. I ended up paying and then the cleaning inside was horrible. Had not vacuumed inside very well and the cup holders were still dirty. Highly recommend not to go here .

This is my first time here and absolutely loved the attention to detail this company has. They do not skimp on their service. The price is excellent for the work done. I have already returned a 2nd time since this first visit and just as impressed. I think they're going to have a consistent customer from now on

Kim was the person in charge of the windows and inside of my vehicle. I have 3 boys and my car was filthy. Kim worked meticulously to make sure it was clean and beautiful before I left. Money very well spent. She got the biggest tip I'd ever left a carwash employee. Highly recommended!!

I was 8 hours frok home, and had to bug bomb my car because of an ant infestation (thousands of them). For $125 they cleaned and polished the inside and out and cleaned the AC vents of air pollution. It is like the infestation and bombing chemicals never happened! What a relief!

Tried the wash tub twice. Then I found this place! Wow! They do a very thorough job inside and out. I am a full time customer. I purchased the annual wash plan for my finances brand new equinox! We absolutely live this place. Thier attention to detail and work is awesome!

Disappointed. Been going here for years. But something has changed; new ownership a/o cleaners have declined. I will no longer tell my friends about this place and you should go anywhere else for a good clean. They used to do such a good job. Bummed to write this.

Drove by Wash Tub and they were packed then remembered this AWESOME place!! Love the environment, people are all so nice (hard to find these days) and ladies be careful cute cute cute merchandise!! Thank you cleaning up my filthy vehicle! Amazing quality!

These guys took great care of my red CRZ whose paint was fading. I'd forgotten how good it could look until they detailed it. Friendly staff. Waiting time and price were very reasonable. Waiting lounge and a Mexican restaurant were nice to have close by.

Went in there on 8/18/18 and Best place in San Antonio. They took there time and did it right. They called me when it was ready and they had very comfortable leather couches with football on! I took a truck and Jeep there and they came out looking great.

The company's definitely willing to do what it takes to make sure you're taken care of they've already called me back with a couple of concerns they're definitely willing to address it highly recommend the company it also needs a haircut great barbers.

Great Company, friendly staff and they take good care of you. Always see cars come out looking cleaned well and shine. In the times I have been here have never witnessed an upset customer. Good Prices as well for their high quality work!

I bought the super special and the outside of my car looked excellent and so did the dashboard. BUT the seats didn't look vacuumed, nor did the floor and I asked them to vacuum my trunk (because there was sand) and they said they would.

Out of every other car wash I've been to this one has been the most detail oriented. The reception when you roll up to tell them what pakage you want is kind of warm. One of the dudes was about three seconds shy of getting tuned up for

Better than the Wash tub! It's a smart layout. Once your car comes out of the wash it goes under a covered area to be vacuum, dried, and detailed. They took out my weather tech mats and cleaned them. Military discount too. Kudos.

Excellent service, great Crew and Management!!! The regular car washes are amazing.... They are detailed in how they vacuum, etc.. Kind staff.... We get all our cars washed weekly and get the Showcase / showroom detail yearly.

Excellent service!! I was expecting just a quick drive thru, but they took the time to hand wash the bugs off the front of my car. The rest of the wash was so much better than I am used to. Hope you open up in California

Dory was the nicest and most welcoming! She has the cutest little gift shop! They did a real good job cleaning my seats! My seats look almost new again!! Definitely will be coming back here! Great customer service!

Took my truck in to get washed, ended up with a broken tail light. Tail light was found inside the car wash. manager refused any compensation whatsoever. He was extremely rude. I’ll NEVER use this car wash again.

Great place to get your car washed and/or detailed. Hard working employees. Sometimes there is a wait but that always lets me know I'm at the right place. I will continue to bring my vehicles there.

I asked them to vacuum and shampoo from front to back on my van. The middle felt dry to the touch and the back of my van under the hatch wasnt touched at all. It's still very dirty. Not going back.

I followed the advice on google maps and went on an off peak period so I was in and out in 45 min and the car was spotless - masks, social distancing- very responsibly run place - I’ll be back !

Paid $24 to have the inside vacuumed and wiped down since the automated washing machine was broken. They did a half ass job, completely not worth the money. Complete waste of my time and money.

I just went there today and the service was great start to finish. I showed up forgetting to empty stuff out of my bed, and one of the managers helped me sweep it all out into the garbage.

These guys do it right they always leave my car showroom quality and it pretty much lasts 2 to 3 weeks, they pay attention to the details and guys treat my car as if it was their own car.

You’ll never get a better car wash. No matter which level of Wash you choose, Carl, Kim, Heather, or any of the rest of the crew will give attention to detail. My fav CAR WASH!!!

This place does a phenomenal job! I have a Corgi that sheds so much in my passenger seat and they always make sure they vacuum the dog hair and make my whip as good as new!

This place is so good at what they do that when they're done your car or truck will be a year newer So check it out just ask for The veteran ,Dennis (A.D.D) ALL DAY DENNIS

First full service cleaning I've found since quarantine started. They did an outstanding job cleaning my wife's car. Everyone wore a mask and they have a neat gift shop

So glad we finally found a full service carwash in San Antonio. This place is amazing, great people & spectacular work. They do it all, and they do it right …

They seem to do a much better job than the wash tub. I think it is because they usesir to blow the water out of crevices. My car has fewer water spots and is cleaner.

This is the best place in town to take a vehicle for cleaning! I have tried many others and most places fall short in their efforts and attention to detail.

Really great job at this place. Came here first after getting a Groupon deal, but keep coming back. Ghost town on weekdays around 5 PM so quick in and out

Paid for the hand wash because the machine uses brushes to clean. I don't let brushes touch my CT6. Worth the money paid. The tech did a hell of a job.

If you love your car be kind to her and take her to the CAR WASH COMPANY. NOW She will never let anyone else clean and massage her dirty body. GO NOW

Best car wash in San Antonio they take their time and do it right they pay attention to all the details and their prices are very reasonable.

Disappointing for a "high-end" pitch and promise. Lackluster performance despite the price. Look elsewhere for a quality hand car wash.

Horrible! My partner took my car to do go get “detailed” but this is how it came out! Crumbs and everything!! Will never go again!!

They did a decent job washing the vehicle. I paid for wheel and tire package but all they did was wipe down the tires.

Amazing place.. was surprised on how much care they put into a work truck with a basic wash. Would recommend highly

Love their service very good personnel I go out my way just to get my car cleaned here and they also clean engines

Whoa! You want the job done right? Get your car here. plenty of things to do while you wait....including a bar.

Great car wash! They offer a variety of services for a good cost. I would definitely recommend and return.

Good place to wait outside on a beezeway or inside with tv and coffee. Did ok with the basics.

Exterior and interior detail was as I would have done it. Thanks, Dre, for a wonderful job!

we went to wash our RV and found the minutes is 45 seconds, fixing that is theft …

Always the best. Way better than washtub by far! They get every little detailed clean

Very good work. Ask for Dennis. These people are not paid enough, so please tip well.

Good service and very friendly management. I am glad I took my car there. Very happy

This is the only place take my car to get washed. Great service and great employees

Great people and excellent service. Always satisfied with the finished product.

This is the only place that will wash big trucks. I recommend buying a pass.

I like the place but I wish they would clean my wheels a little bit better.

Long time customer. Treat me and my car well. Customer service is excellent

Always do a great job with the car and it's less crowded than other places.

Just did the basic exterior wash but for $10 it was a great deal. Good job

Excellent places everyone's very professional did great job on my Porsche

Did an amazing job. Much more thorough than other companies used in town.

Had to point out what they missed....which I should not have had to do.

Great customer service. Above and beyond expections. Great management.

Car came out super clean. Great prices too. Definitely going back.

Does a good cleaning job. I am very pleased with their services.

My once a week stop fir all our cars.. Thank you Matt...

The air blower is awesome to dry off the small spaces!

Very friendly and quick I like it better then washtub

Dre did an excellent job on my interior detailing!

Great carwash. Very friendly & helpful staff.

Quick and convenient with a reasonable price.

Good prices. Great service. Clean place

Great job. Tech worked extremely hard.

They did a very nice job. Thank uou!

Excellent service. Quality is great

Thorough job solid krew …

Fast and efficient! Clean car!!!

excellent service and quality

They do a good job in detail

They cleaned my car too bad!

Absolutely Shitte Avoid it

Rudely asked for a big tip!

Great work at a fair price

Good service and detail.

It worked as expected.

Excellent job, thanks

They do a great job