We had booked our move with the Cassidy Pembroke office. We did change our move date from mid September to August 24 2020. They were very accommodating on the date change. That is all the good things I can say about them. On our move day, expecting the movers to arrive at 11 am, we waited for over 2 hours for the truck to show up. The two person crew then spent about thirty minutes at the back of the truck, smoking and discussing what to do. When they finally got to work they had no dollies so were carrying a couple of boxes at a time. On each return to the house one of the crew was busy texting on his phone. When it got to moving furniture they mentioned they only had one blanket to wrap. They also had no tools to disassemble the dining room table and cabinet. Fortunately I had some tools. Moving into an apartment complex the elevator had been booked from 3 to 6 pm. This limits residents to using the stairs as the elevator is blocked off for the movers. Our movers showed up at the apartment after 5 pm. The maintenance person looking after the elevator operation asked them to move items into the lobby area and then move to the second floor apartment. They did not seem to be in a hurry so he asked them several times to stop taking breaks and get on with the move. There were periods of rain during the move but no precautions were taken for our items. Fortunately the building maintenance people provided a couple of trolleys to help the movers. This ordeal finally ended at 8pm. We were threatened to withhold unloading unless we gave the moving crew a credit card number including the cvv. A call to the boss Gord resolved that we gave him credit information. We did not feel comfortable giving this information to the two crew people. The maintenance superintendent who remained until the move was complete mentioned he would never allow this crew into the building again. So if this is "professional" company why do they send out improperly equipped trucks and crews?

My move with Cassidy’s Moving & Storage was the worse move I have ever had. No one came out & did an estimate. Had to do 2 loads! Moved before from a larger house to smaller & finished at 3:00 in the afternoon not 8:30 at night. Not very good customer service. The manager is rude & would not recommend dealing with them. Apparently you are only allowed one claim for damage! Who finds everything in the beginning. When you watch a mover carry one single wire ball to the basement you really have to wonder. No point in complaining because it falls on deaf ears & they will ignore you. I wish to respond to your reply. It is not the first you had heard about the time taken in the move. Firstly I spoken with Sharon to tell her I was not happy. She was going to call me back unfortunately I have never heard from her. I have no idea who you thought was going to move my lawn furniture. Maybe if someone had come & given an estimate. I had said to Sharon that I had hoped to move some of the garages. NEVER did I say you would not have to move lawn furniture. When I tell my friends you only take one claim they laugh. Even though I paid extra for insurance I still have to live with scratches on my furniture. The desk is put together & I no longer need to deal with you , nor would I recommend you as a moving company.

Visit for an estimate was set up, quick response and a good price quoted. Overall communication was very good. Load up went smoothly. On time arrival, and finished within a few hours. Sensitive things were wrapped and care seemed to be taken of both goods and the house. Foreman and crew were professional. Unload was a different story. New foreman and crew (crew was helpful). Late arrival as directions weren't followed.Non-nonchalant attitude in organization. Several notable issues (an item I asked to be given extra care had a wall of boxes collapse on it during unload, despite asking to have sensitive things unwrapped in the house the person organizing would revert to unwrapping on the truck to save time, by the end everything was being dumped near the entrance instead of taken upstairs for where it was clearly marked, a table put together was only hand tightened, some minor damage (ie. a broken drawer on an old table)). Advise, pay attention and be present. Stick to their stated rules. Minor damage was found in the move out house after it had stood empty for a couple days but they insist on "day of" reporting. Fair, so take the time to be thorough despite the stress of the day.

I am extremely happy and satisfied with Cassidy's & United Van Lines. I recently moved to Vancouver, BC from Ottawa, ON and the whole process went smoothly with the help of our rep. Matt Hopf (Cassidy's) & head driver Rod (United Van Lines). Matt met me at my home to provide a quote and he was always professional via email or telephone. His quote was within $50.00 which was very impressive! He was always available to answer questions and also provide moving supplies (boxes, tape & packing paper at no cost). We could pick up supplies whenever during business hours. The head driver, Rod organized in advanced when he was to be expected and kept me up to date day before and day of, as well as with drop off. His team was very organized and respectful to our property & items. All items arrived with zero to little damage - I was sure to pack things with lots of paper or bubble wrap of course and they also covered most items with moving blankets as well. Overall, I am happy we went with Cassidy's and would recommend them to all. Thanks Matt, Rod & team! - Jess

This past weekend we had our furniture delivered from Prince Rupert, B.C. to Disraeli, Quebec, (Eastern Townships), where we have a cottage on a lake. Mr. Zach Scouten was the gentleman that collected our furnishings in Prince Rupert and he was the one that delivered everything to Quebec. We want to tell you how pleased we are with his service and professionalism and just general care and consideration. Zach kept us in the loop as to where and when our furniture would be delivered to Quebec and was wonderful with coordinating it so that our eastern relatives could be there to accept the delivery. (We live in North Vancouver, B.C. full time). Your organization is truly blessed to have Zach as part of your team. I will certainly be recommending your company and Zach to my co-workers/friends and family. An excellent job and an amazing individual and team.

Cassidy's Moving provided exceptional service from the moment I requested a quote until the final box was put into our new basement. Having moved 6 times in 12 years, we've had plenty of recent experience with moving companies. Cassidy's outdid every other mover. Scott provided a timely and accurate quote; Joe and Matt were punctual on move-out day, were very personable, and handled all our belongings with care. On move-in day, they made sure everything was placed exactly where we wanted it and did not cut corners. There were no dings on walls and our belongings arrived in the same shape that they'd left. This group was truly great to work with and the final cost of our long-distance move was less than half of what we'd paid to move in the opposite direction 2.5 years earlier. Thank you for all of your hard work and professionalism.

I want to share my great experience dealing with Cassidy's. In dealing with Scott (which was a pleasure) he looked after from start to finish ensuring even right down to the time of the pick up ensuring all would be handled and to be so right on to the quote, wow truly amazing. Phil and Eric who came and picked up our furniture who took the time to ensure all was secured, wrapped and accounted for and so friendly and caring. I called Scott after the pickup indicating I wanted to add more items to be delivered and he was outstanding to ensure it was included. I just can't say enough about this company, if you are ever going to move anywhere, this is for sure the Company to hire. A big thank you to Scott and the Team, you will have no regrets and no stress when hiring Cassidy's. Thanks again Peter,

Cody and Josh did a great job today. I had an extremely heavy marble dining table to have delivered to my son and future daughter-in-laws new home, that I’m passing onto them to enjoy. Cody and Josh were professional, respectful, careful and skilled. They secured it safely in the truck with lots of blankets to avoid scratching and used lots of strapping to avoid movement during transport. They even let me check the stability so I would have peace of mind! It arrived safely with no damage and set it up properly as per my instructions. It looks great in their new home and my kids are excited to make many memories around their family heirloom! I’ve used Cassidy’s in the past and have always had a great experience. I would definitely recommend them for any of your moving needs!

The only job they had to do was to pickup our empty boxes - which is a service they supposedly offer. They won't. The only thing they'll do is be rude to you on the phone, promess you that they will be coming and won't ever show up. They'll leave you with so many boxes you won't know how to dispose of them, you will have to stop unpacking because it becomes overwhelming, and I am assuming they will be putting the amount of money they get to "offer" this service into their own pocket. I am glad our move wasn't handled by the Ottawa division, I am not sure of what would have happened to our boxes and furniture. No transparency, no accountability and poor customer service is what you will get from Cassidy Ottawa.

Had a great experience with Cassidy's. We were moving from a 3-bedroom townhouse for a local move. I really appreciated that 3 guys showed up for the move instead of only 2 that many standard moving company's provide. This helped to facilitate a smoother (and much faster!) move. They were quick, efficient, and professional. You could tell they definitely had a good system. Everything was handled with care and all of our belongings were well-taken care of. On the customer service side, their representative at the office responded to all my email inquiries and questions beforehand to ease any concerns or worries we had. I would most definitely recommend this company for anyone who is moving.

I used Cassidys (United Van Lines) to move from Ottawa to Edmonton. They were amazing! I had heard some horror stories about moving and had so many questions and concerns which were all handled with extremely amazing customer service. My questions were always answered with detail and accuracy! They came to my apartment to do a very accurate price quote - he was very respectable and knowledgeable. The movers who picked up my items were very nice, respected my stuff and were efficient. The movers who dropped off my belongings were the same! I was very pleased with their services and would highly recommend them to anyone planning a big move. They truly made my experience stress free and easy!

We were referred to Cassidy's through our builder who had great experiences with previous home buyers to soon realize that several family members and friends had also used them in the past. Everyone had great things to say about them. We cannot express how fantastic our experience was. Hector and Ben went above and beyond, they were careful and quick. It was amazing. They worked with machines and did the job of three guys easily. They were meticulous with our stuff and had great rapport which made it that much easier on us. It made a big difference to feel at ease with the people moving your entire belongings. Thank you and we will definitely refer anyone moving to use Cassidy's. S.

VERY IMPRESSED!!! I run a small, personalized Seniors Relocation business and had the need to use a larger moving company for my client. I selected Cassidy's as they are well known and well respected in Ottawa and the Ottawa Valley. Their price was very good and their Sales Representative, Scott Myers was more than accommodating and additionally offered a small discount that I wasn't expecting. My client was impressed (as was I) that they moved all items quickly and with no damage. They took good care of the furniture as if it was theirs and my client had some nice pieces. I have used them since and have no reason not to use them anytime I have the need.

We moved from Ottawa to Vancouver Island in November 2021. Scott came to the house to give us an estimate and organized the move from the office. He responded to my emails very quickly and was polite and helpful. The moving team was led by Ron, accompanied by Rick and Marc in Ottawa. Ron is a very good communicator, on time, professional and polite. All items were carefully loaded and unloaded on the other end. Rick and Marc were also very polite and respectful throughout. It took a great weight off my shoulders to know that Ron would see the move through from start to finish. All items arrived in good condition, and the final cost was below estimate.

Called for a quote to move my daughter from one apartment to another... informed the company that I needed a quote for the city who was helping her with the costs of moving. Before he had any other information he automatically said he doesn't move ODSP clients reason being that he has had some bad experiences. That is unfortunate to paint everyone with the same brush.....because I was really impressed with their rating but appalled that they flat out refused to consider. What happened to helping those who are disabled....I wasn't asking for it for free...I think it is discriminatory against our disabled population. Shame on you Cassidy movers.

We have had many moves, international and across Canada, so a lot of experience with moving companies. Cassidy's has moved us twice, including my most recent move back here to Ottawa. Let me say, we have been very impressed with the service provided, from the initial meet and estimate to the pack, the move, and the unload. From the office staff to the movers themselves, they were all very professional and courteous. Both moves went without a hitch, and if we ever need to move again, local or distance, we would definitely choose Cassidy's. Strongly recommend! Shawn and Anneliese

When my partner and I were moving into our current home, we decided to contact and hire Cassidy's Moving. We were very happy with that decision. The sales person we spoke and dealt with was very detailed and knowledgeable. He took the time to answer any and all of our questions we had in regards to the process and the actual move. The movers were punctual, professional, and were very efficient. It took no time at all to have everything loaded and moved into our new home. We will definitely be using their services again!

I can highly recommend the services of Cassidy's Transfer & Storage. I used them recently to move across the country to BC. Their agent, Scott Meyers, was particularly helpful. He was understanding about the stress that moving can cause, and he patiently walked me through the various stages, giving me the pertinent information as I needed it. The link that Cassidy's made for me with the company on the other side of the country went well too. Don't hesitate. Give Cassidy's a call for all your moving needs.

All my previous moves have been a disaster. This one was the best experience possible. Cassidy's staff is very professions. From Scott (Moving Consultant) being on top of things with communication to movers (Phil and Chris) being very careful and professional - everything went smoothly. They also delivered accurate estimates in terms of delivery dates (going from Canada to USA) to the cost. Highly recommended to anyone looking for moving assistance - these guys are true professionals.

I just wanted to thank your entire team for our move. We could not have asked for a better group; they were all so polite, quick, and professional. Every one of them treated our home and our possessions like it was theirs. We were also beyond thankful for the last minute date change and how quickly everything arrived in Barrie. We are so excited to be reunited for Christmas in our home, you guys really made our Christmas. Happy Holidays!!

Cassidy’s moving and storage was chosen by my employer to move my family across Canada. The people who who were scheduled for my move were nothing short of professional. Zach, the driver went over and above to see that we were satisfied. His team worked hard to ensure all of our household effects and home were treated with respect. Well done! I would recommend this company, and especially Zach and his team anytime.

Cassidy's just completed my move across Ontario last week. I cannot say enough good things about how things went. The estimate and scheduling was great, but I give my biggest praise to the crew who did the hard lifting. They were professional, hard working, knowledgeable and efficient. The best part is they provided friendly service which helped reduce the stress of moving all my possessions. Great work guys!!

Scott Myers from Cassidy's Transfer and Storage has been so easy to work with both times I've contacted him in the past few years to help me with my moves to Nova Scotia and back. They are communicative, timely and efficient and organized everything on both ends. The partners they work with locally also have the same characteristics as they do and made my moves run smooth and easy. A huge thank you to them!

Excellent moving experience!! The folks at Cassidy's took great care in wrapping and transporting our items. We have a few custom, hand-crafted furniture pieces and they all made it to our new place in perfect condition! All 3 guys who moved our items were courteous and professional. If you're looking for a moving company that cares about your stuff as much as you do, then you need to call Cassidy's! :)

Cassidys moving pulled in front of my drive and completely blocked access for multiple hours. Said it not their problem. Said I should call police but also said they know police will do nothing. Maybe you should notify neighbour before, use a smaller truck if you’re downtown or use any other approach than what you did. It’s much easier to be friendly or anything other than what you were. Sickening.

I used Cassidy's a couple of weeks ago to move. I was very happy with their service, they were professional, very efficient and had a good sense of humour to make the move as enjoyable as possible. Aiden, Steve and Kenny did an excellent job and they put together 2 bed frames for me. It was refreshing to see guys that actually used the instruction sheet! LOL THANKS Vicky W

Very satisfied with my experience of moving from Ottawa area to New Brunswick. Scott Myers did a wonderful job as coordinator, the estimate of the move was pretty close to the final, did not used packing service and everything was intact. Couldn't ask for a better driver and team lead than Aubry. Him and his Ottawa and Moncton teams did a superb job. They all deserve an A+

Nice to have someone come in and do an estimate, it was pretty close. Everyone I have met who did my move was very personable and quick to communicate. Driver let me know the night before when he was coming - which was a little short notice but good. They were close to the mark on arrival time and got in and out in good time. Thanks guys!

Scott did a wonderful job of taking care of the move from Ontario to New Brunswick. There are always small hiccups with moving, but they worked hard to minimize them, and anything that came up was responded to ASAP in order to ensure that my belongings reached their final destination on time and on budget.

Cassidy’s Moving packed up our household today. The moving crew was very careful with all our possessions. They were polite and listened to our concerns. We want to thank the team: Santino, Yannick, Garret and Cody, for making the stressful time much easier. Our sincere thanks, Bill and Gail Ellison

I had a great experience with two guys in their mid 20s in the Petawawa area. Very efficient and professional. They made the stressful move day not stressful, which was a huge relief. They explain the process and provided answers to all my questions. I would absolutely use this company again!!

I am extremely happy with the service that I received from Cassidy's Transfer & Storage. From the sales agent to the crews who packed, loaded, and unloaded me - at two locations - everyone was friendly, fast, and professional. I would not hesitate to recommend them. Thanks for an awesome job!

Great company to deal with for a move. Scott was excellent in terms of getting everything arranged, giving helpful advice, providing competitive quotes, and working with me to deal with any problems that came up. I highly recommend Cassidy's, and any future moves I have will be with them.

We felt very comfortable with the two employees who were responsible for packing and moving our house. Chris and Liam were very professional, respectful and cautious with our belongings. What would normally be a stressful experience became the opposite with these guys. Job well done!

Cassidy's did an excellent job of my and my wife's recent move. Their crew was very fast (two hours less than the estimate), showed up right on time, and handled all of our stuff with care. All in all it made our moving day a breeze and saved us so much stress!

I've used Cassidy twice already and was very happy with my experiences. I dealt both times with Scott Myers, he was professional and made sure everything went smoothly. I would not hesitate to use them again or recommend them to my friends.

All around great move. The staff that loaded were great but I did not catch their names. The unload went fast and smooth, the movers (Cody L and Hunter) were extremely polite and professional. I would hire them again. Highly recommended.

Cody and crew were fantastic to work with. They were friendly and efficient and careful. In the face of torrential rain and a cantankerous elevator, they were constantly upbeat and cheerful. I would definitely like them to move us again!

I chose Cassidy over a competitor based on proximity and cost. I was not disappointed. The crew was very professional and as well expedient. I don’t know how you can ask for more. I would highly recommend Cassidy to friends and family.

I was just recently moved from Petawawa ON to Oromocto NB. I must say all the people from Cassidy's that were involved were very pleasant and very professional about everything throughout my move. I couldn't have asked for any better.

Thanks to Chris and Jarred for making the move for my son go smooth. Very professional and handled everything with care. We will definitely be using your company when we move and refering you to friends and family. Thanks guys.

Amazing job from the first box that was picked up in Montreal to the last box that was delivered in Calgary. Amazing service from a upstanding young man by the name of Zack who made my move worry free! Thank you so much!!!

The folks from Cassidy's provided me with great service at fair prices. The work was delivered by a team who cared about what they were doing. They went the extra mile to ease the stress associated with moving.

My wife and I were very pleased with the service we received from Santino, Brook and Liam. They arrived on time, were professional and polite, took care with the furniture and moved quickly and efficiently.

WORST MOVING COMPANY! DO NOT USE! I would even rather to just use uhaul and do it myself instead of dealing with what I just experienced. Way less headache. Please do yourself a favour and look elsewhere.

I had a great experience with the move. The guys were careful with our possessions and were very professional the entire move. I would recommend them if you care about you're things

Thanks to Cody and crew for being so kind to us and careful with our belongings. Because of you this was our most stress free move!! Wouldn't hesitate to recommend them to anyone.

Received a referral to Cassidy's and I am glad I did! Got the job done and done well. Efficient, friendly movers. Will gladly refer to others. Thanks to Scott and team.

Great team of professional movers. We used them twice and will use them again, if need be. They really know what they are doing and are always on point.

Smooth move! So glad I chose these guys. Very polite and professional. Very careful but not overkill. Will use again! Highly recommended.

Thanks to Cody, Nathan, Kyle, Justin and Jaden for helping us with our move. Friendly, efficient and handling our furniture with care!

The move couldn't have been any easier. The guys were professional, careful, and super efficient. Thanks, Rick and Yannick!

They don’t respect your neighbours. Don't trust their service if you don’t want to cause a problem with your neighbours.

Movers refused to wear masks while moving belongings into a senior mostly building. And very rude about it

Good company been in Ottawa alot of years also an place in Pembroke ont to service the Ottawa valley

Professional, caring, excellent service. True value and expertise during every aspect of our move.

United can lines agents...best of the best

Cassidy's " Best Place On Earth" :)

Worked there all my life !!

Speedy and quality service

The Ottawa branch

Employee

Jaha