Ended up getting my truck *five* hours late due to the previous driver going my MIA on a very busy moving day. Yet the team here did everything they could to remedy the situation. They were very great at communicating and really helped me out however they could. Very happy with the service they provided!!!

If I could rate 0 I would. Worst customer service I have experienced in a long time. 2 employees. One helping a customer which is fine and the other standing behind the counter on his phone and not even acknowledging that I am waiting for help. Very frustrating. I just wanted to pay my storage unit fee

I asked for a 10’ truck and two dollies… i got a 26’ truck and no dollies AND the ramp is busted and can’t be lowered. This location doesn’t pick up the phone and U-Haul customer service can’t do anything about it. Rent at your own risk i guess but i don’t feel like this was worth $3k

Great U-Haul location, friendly staff and always lots of vehicles available when I've needed them. Convenient to have it right off Innes and it looks like they are building a huge second building for storage. Halo car wash next door is great to have too.

If it is not U Haul the branch will close soon, the manager is unknowing person not professional at all, the word professional is too big for him, I don't want wasting my time reviewing all details it Zero not one star but please do not go there

Do not try to get in touch with these people they do not answer or call you back for many hrs I have ordered a trailer hitch it has been over one month and counting the service is very very poor I recommend that you try a other U-Haul provider

I think this U-haul location is great. The storage is clean, spacious, and has the carts, elevator etc. to move stuff easily. You can park your car inside which is great for the winter. Lots of cameras, you need to disarm your storage space

I would like to rate a zero mark for their service if possible. Terrible store. The hitch part was delayed 3 times, on the day of installation. As I drive 50 miles to the store, I am told that I must wait 3 hours to do my reservation due to

The reasons they don’t get a 5 star is the estimate is misleading and the rudeness of the guy behind the computer. We rented a 15’ for two days and our move went very smoothly allowing us to return the truck a day earlier so was expecting a

Two stars because the storage area is always immaculately clean and relatively easy to check in and out of. However, I’d NEVER recommend anyone use this location. We’ve been dealing with issues from the admin side of this location for a few

So, I returned my rented vehicle after hours, with gas tank as it should have been, and because I didn't log on the return online (which I was not told to do), I got charged another $20 on my rental. And U-Haul did not even send me a final

I recently ordered a custom hitch installation for my Subaru Outback from U-Haul online. A few days later, they called to inform me that the hitch was not in stock and needed to be ordered. While I agreed to the delay, they scheduled me to

Although the reviews didn't look too promising I chose to rent a storage unit here (5x10) and so far, a few months in, I have absolutely no complaints! I was able to choose a unit that worked for me (based on their availability) and I have

U-Haul should mark on the fuel gauge where the actual fill line is so everyone gets treated fairly. The last user had filled to the apparent fill line, so I didn’t question that it was full when I accepted the vehicle, but after my trip, I

Unbelievably disorganized company with a completely unfriendly system that takes forever to process a pickup even if you've already completed the online pickup information. I had an outstanding balance fr a previous rental that I was told

I reserved a space from Toronto to move in a few days later. When I got there they did not have the space I reserved and told me they only had two smaller spaces that would cost me more than $150 more. I went to the general manager and he

!!DO NOT USE THE SELF-SERVE OPTIONS!! Their website doesn’t work, and they WILL make it your problem. When we tried to pick up the truck, we spent about 30 minutes trying to get the website to work, and when it finally did it wouldn’t let

This was the most abysmal moving experience I've ever had. They rented me a box on a trailer with a broken jack, so I had to use my car jack to get it off my vehicle. The lock that secures the box was secured with two screws and fell off

Do not go here for a hitch install as they are totally disorganized and have by far the worst customer service I have ever found. I almost wondered if I was in some bad reality show aimed at upsetting customers with no care by employees.

The process to rent our truck was horrible. We booked the truck at a much closer location to us in Ottawa but Uhaul moved us to here. Took over an hour total to pick up a pre-booked truck, because the cashier was incompetent. First, she

Please save yourself some money and don’t use uhaul at all. The prices are super inflated. When I told the staff that it’s a rip off, he told me “Good Luck getting a better price anywhere else.” Please be aware that you can get a better

Very bad treatment of customers. The manager called me at 7:30pm the night before my apt. to cancel it. He said there was a web site booking issue. After 5 calls to U-Haul customer service, I got another apt. only to have them damage my

This is a very clean place, the storage units are organized in different buildings dependant upon size and type in which makes it easier to access. I love the easy access to the secure building, with codes. The only improvement is that

DO NOT WASTE YOUR TIME. Go somewhere else. It is an absolute sh!t show at U-Haul Orleans (3636 Innes Rd.). The staff is disorganized, incapable, unprofessional & rude. I called to book an appointment to supply and install a hitch on my

Do not do business with the Orleans location! They never return your call, have problems getting information right, and never answer their phone! We have spent several hours on hold for a rental and for more than 2 days we’re unable to

I wouldn't recommend purchasing a hitch and having it installed at this location. I ordered the parts on May 22, 2021 and did not have the work completed until August 11th and I had to go and locate the wiring harness, somewhere else

I wish I didn’t have to leave even 1 star. Paid for a hitch, harness and install (even warranty) and then waited for almost 2 months. Still no hitch, had to get a refund. Ok they can’t get parts, no problem. The issue is the horrible

Young lady at the front desk rudely chatting with co-workers while customers were being served. Line up was about 15 people and she ended up walking off because her shift was finished, leaving her desk while in the middle of another

We had a great experience today. The staff were super helpful with getting the rented trailer hooked up and even helped us install our recently purchased ball and hitch. Staff were friendly and working hard. Thank you!

Even 1 star is not worthy for their misinformed employees and their rudeness. My appointment was at 10AM as my confirmation paper and when I came here at 10 they told me it's at 11h30...employees looks te be lost.

Friendly staff, helpful and made the experience smooth and painless. Had mix ups and problems at my original u haul location, these guys rectified the problem and compensated me which goes a long way! Thank you.

If I could give 0 stars I would. I asked to have a 2” receiver on a hitch installed, I waited for over 2 weeks for them to get the wiring which they never got. I informed them I would take care

Best U-haul location in whole Ottawa !! Always friendly and professional staff, trying to find the best solution for your needs !! Will choose them over any other U-haul , period !

This is the worst location ever ! Get storage anywhere else you can they will charge you as many late fees as they want and a $50 pre lien notice when you’re a month late!

Rented a moving trailer for July1st. I guess this is the busiest time of the year due to Quebec's moving day. Ordered though the website, trailer was ready when I came in.

We reserved the plastic boxes online one month in advance, called to confirm, and when we arrived for pick up they only had 6 out of 30.

An absolute garbage of a service. Avoid at all costs. Made a reservation 1.5 months ago. 10 minutes before I was to pickup, I get a

Poor customer service and condescending manager This location has to be the worst one ever. The rating shouldn’t be higher than

Used them twice in 2021. No issues to report. Service was fast and efficient.

This place lol 0 customer service