Wonderful service but our funeral director, Kip, seemed to rush the entire experience for us. She also had some snarky comments towards some of our funeral guests (stating "this isn't a restaurant, you shouldn't eat on the main floor."), and also interrupted us during an obviously very intimate burial moment to remind us to return our white gloves. Was also disappointed to be criticized by her when we chose to have a female pallbearer, she felt it was needed to voice her unnecessary opinion that it was "unusual" and "untraditional" to have a female pallbearer. ****We were also overwhelmed and felt pushed into buying the DNA capsule that the funeral home sells. Their selling point was that the DNA of my father was crucial in genetic testing if I ever wanted to look into my own specific genes (ie. for genetic disorders, etc.). However, after further research, we decided that this was unnecessary as it would make more sense to have your own DNA tested rather than that of a late family member since not all genes are passed on to each child. So I highly recommend that you do your own research so that you are not persuaded into paying several hundred dollars for a vial of DNA.**** Regardless, we were pleased and relieved that we chose Chapel of The Bells, and we will definitely be returning to see a different funeral director.

The experience I had at the Chapel of the Bells on Centre St on 20th December, 2021 was truly horrendous. From the booking of the funeral with a person with no empathy to the day of the ceremony; where upon entering the Chapel of the Bells, they got the name of my dear Mom wrong, even though her picture and details were clearly displayed on the screen. We had arranged to see my Mom before the service and despite sending a picture of her at their request (which was received), they made no attempt to prepare her, not even wiping the dry blood from her nose. On seeing my distress at the state of her, a hairdryer, brush and water spray were produced by the staff in an effort to make her look half decent, in the end my husband held her head while I tried to style her bangs, it was truly heartbreaking. During the service the music to one of the hymns we had provided did not start on time, there was just silence so we started to sing and halfway through our singing the music came on. It was a horribly sad time for all concerned. The only reason I am giving them one star is because at my suggestion, they made a charitable donation of $500 to the Alzheimer’s Society in her name.

Thank you Stephanie Ho, Samantha Bazinet and staff at Chapel of the Bells. I was super impressed with the level of attention, knowledge, and degree of customer service we received for my grandmother's traditional Buddhist funeral. The staff were highly compassionate and accommodating. Made the stressful situation seamless and pain-free. Highly recommend Stephanie Ho for any Asian family looking to make sure their loved one's funeral follows the necessary rituals. Before my grandmother's death, I was pretty wary of funeral homes, but I totally get it now... you definitely want competent, experienced people taking care of your family during a really difficult time! Five caskets out of five.

We want to thank the staff at McInnis & Holloway at the Chapel of Bells location in Calgary for their work and support through this difficult time with the passing of our grandfather. We dealt predominantly with Ms. Kit Leung, who, in our native language of Cantonese, provided much guidance in traditional Chinese customs and recommendations. The home was very professional, accommodating, the staff understanding, always a call away from answering all our questions. Thank you again for guiding us through this difficult time.

The last month was so incredibly difficult with the passing of my grandmother. But you guys did everything right. When I had questions after the dust was settled, you guys were there to answer all questions. When I needed direction on how to bring my grandmother back home to Singapore with me, you gave me everything I needed. Thank you all so so much! ❤️ Grandma Brunette is safe and sound in Singapore now. I never had any issues with traveling with AirCanada or ANA. God Bless!

We were met by very courteous staff upon our first arrival. Then we were taken care of by our funeral planner, Stephanie Ho. She provided us with excellent arrangements throughout the whole difficult process and was very thorough and answered all our questions expertly. The other staff were incredible with helping us organize and providing resources for the service and to help with estate planning afterwards. Thank you for helping us get through a very trying time.

The staff really helped out a lot, as most of us were still in static shock over the loss of my cousin Henry. you know when someone close to you who was such a major part of your life just goes like that ,you find it hard to get anything done you cease to do anything. Thankfully for the crew of Chapel Of The Bells McInnis & Holloway Funeral Home , the funeral went on without a problem. Thank you for everything you did for us, it really did make a difference.

Friendly, professional, comforting...from the moment we first walked in to the times we spoke over the phone and exchanged emails the staff at Chapel of the Bells have been simply amazing! In our time of need while suffering through the loss of a very dear long time family friend you all made our experience manageable and for that we are eternally grateful. Thank you so much! Sincerely, Steve & Evelyn Price

A great big Thank you to McInnis & Holloway (Chapel of the Bells location) for doing an outstanding job with our Mothers funeral service earlier this month. having to work within the confines of Covid 19 restrictions, they did a fabulous job! they handled our Fathers arrangements and a few other family members and friends over the years. I would highly recommend them in those times of need.

A special thank you to all the personnel at McInnis & Holloway chapel of the bells location. Each person we spoke with was very professional and provided advice to help with the many decisions that needed to be made. They brought together the decisions and delivered a positive experience for our family. We highly recommend McInnis & Holloway to help families deal with a very sad day.

Our family would like to express our heartfelt gratitude to the staff at the Chapel of the Bells - particularly Kit and Will. We thank the staff for providing refreshments, clear guidance of the process, seats at the burial, and arranging the flowers beautifully - all the details really go a long way. The overall funeral service went smoothly and we are highly satisfied.

We can not thank the staff enough for taking care of us through and through in such a tough time. From the introductory meeting, which was well organized and very structured to the flawless service. We would also like to thank Chris for walking us through all the finial items. We are sincerely thankful and would recommend this funeral home to everyone.

A huge heartfelt thank you of gratitude to the entire staff at the Chapel of the Bells for their professionalism and compassionate approach to my dads funeral. They took care of every detail and took tremendous pressure off of the family during this difficult time. A truly wonderful experience during a most terrible time.

These guys are excellent. If you honestly have a loss deal with them. They are extremely helpful and honestly superior to all . My wife died and they were above supportive to all. Being palutive I also set up my own funeral arrangements and trust me. They are extremely excellent. You honestly care trust these people.

Everyone we dealt with at McInnis & Holloway Chapel of the Bells was kind, empathetic and helpful. We would especially like to thank Nicole and Nikki. Our loss was unexpected and we were very grateful for their guidance and compassion in walking us through the process. We would highly recommend McInnis & Holloway.

Thank you for amazing service from start to finish. Your kind, caring, compassionate staff made a very difficult experience a whole lot easier. Thank you Ernie, Aaron, Alex, Doug, Chris and Abbey for all of your help! You all went above and beyond. Super grateful for everything.

First of all I would like to thank Jim and his crew for making this so easy. Thank you for all that you did for my family. You're compassion went a long way. From start to finish it was almost as if Orlando was a family member of yours.. I appreciate all that you did for us.

Chapel of the Bells funeral home made dealing with my father‘s small service and burial so much more bearable. Every single employee that my family dealt with was kind, compassionate and very professional. They definitely do a good job. We had no complaints whatsoever.

Stephanie Hulshof at the Chapel of the Bells was very kind and caring to me, Carrie and David when we arrived at the funeral home. She was very professional and explained everything clearly to us.. All the staff we had contact with are all so nice and kind. Thank you.

A huge thank you to the staff at the Chapel of the Bells Funeral Home for the compassion which was shown to our family after the passing of my uncle. We were treated with respect and consideration throughout the whole process. Your kindness was much appreciated.

Excellent...in a time of despair these people had my back. I had an issue with a detail that was out of the chapels hands, but they still were there to help me solve my issue. In a time for closure, this place helped me feel good about a terrible time. Thanks

All the staff was helpful in making this difficult process go smoothly and take things off our hands. We appreciated everything and the professionalism of everyone on hand. Special thanks to Nicole who guided us through the process.

The staff at McInnis & Holloway went above and beyond in order to assist our family with providing the care for our loved one as well as assistance for my family and myself. Our heartfelt thank you goes out to everyone there.

A very huge thank you to the staff at the Chapel Of The Bells Funeral Home. They showed compassion, respect and kindness throughout the whole process. This was so greatly appreciated and your guidance help me a lot.

M&H is always top notch. They do an excellent job. I've unfortunately attend many funerals and wakes at chapel of the bells and I would highly recommend them. They make a difficult situation easier.

Piss poor management skills. They don't treat employees with respect nor do they provide them with uniforms for the first three months causing you to provide and ruin your own clothes

Top notch service. Stephanie Ho is an amazing funeral director. All staff are accommodating and kind. Available to answer the phone at all times of the day.

Thank you for the kindness and support! You made this part of the process effortless as my mind could not wrap around the logistics at the time.

This Funeral Home did an amazing job! Thanks Kit for providing us, our region gone through the process for my father's funeral. Good Job

Thank you to the staff at McInnis and Holloway everyone was considerate, helpful and always available.

I would highly recommend McInnis & Holloway Funeral Services to anyone requiring their services!

Horrible petty heartless staff . Money grubbing up selling shysters. Would really not recommend

Great funeral services my friend was held there and they did an Awsome job hosting the service

The service, guidance, compation we received was exceptional. I would highly recommend.

The staff were very kind to us. We got a lot of wonderful advice and help.

Comprehensive services provided with compassion and understanding

The staff were amazing. Understanding and supportive. Thank you!

Kind, caring and very professional. Highly recommend them!

Very compassionate and very respectful a lovely place.