Our experience with McInnis & Holloway (Park Memorial) this past December was excellent. My very elderly mother died in early December and because we are not local to Calgary, we had to travel from the UK to make arrangements. The care, kindness and attention given by the staff at Park Memorial was incredibly helpful and comforting. Our first encounter was with Stephanie Ho who was most sensitive, thoughtful and clear. Our subsequent encounters with Toba and Jennifer at the time of the viewing were equally positive. At a time of such emotional turmoil, they were true ‘gems’. Chris Funk assisted us with several of the practical issues which helped us enormously as we were not local residents and lacked familiarity with them. Several others also provided valuable help with organising the Memorial Service and the needed IT which went alongside. We were given complete freedom to organise the service in the way that suited our family. On the day of the service, we also had great support from another Stephanie (Hulshof?), who oversaw all of the arrangements from McInnis & Holloway’s perspective. She seemed to be everywhere, very attentive and anticipating what we might need but with no intrusiveness. As friends and family left, my husband commented to me, ‘Now, I must find Stephanie’. A little cough came from behind him and there she was with a smile, in readiness to help wrap things up. Everyone was so good at doing their job like this. We had so many friends comment on how lovely the service was and the fact that our family in the UK could watch it by means of livestream was incredibly consoling. I think my mum would have been both pleased and proud. All of the above was enabled by a team of lovely people. Thank you so much.

This past month marked the third family Funeral that the McInnis and Holloway Team has provided for us. My wife and I value and appreciate the advice and guidance we have received for the different requirements of each service. My 2 sister's were both simple cremations with a Memorial Funeral Mass that took place after Cremation. Mom's was a little more complicated, with a Prayer Service held at the Nursing Home down here where she had lived for several years, followed by a Ukrainian Funeral Liturgy Mass up in Edmonton. My parents had both made pre-arrangements with a local Funeral Service Provider up in Edmonton back in 1993. Dad passed away up in Edmonton in 2004 / Mom passed away early 2018 in Calgary. Dad's Funeral went smoothly, but I lost confidence with the long distance conversations in trying to work out Mom's details with the Funeral Director up there. I experienced an enormous sigh of relief when Jeff and Ernie informed me that they would be co-providing Mom's services with the aforementioned Funeral Home in Edmonton, but that they would be assuming the lead - in other words take the driver's seat- and all my queries, printing needs and Every Detail would be handled locally here in Calgary by the People I had come to Know and Trust - McInnis & Holloway.

Living in a different province we didn’t know which funeral home to choose in Calgary when going thru the most difficult time in our lives. A friend recommended McInnis & Holloway and it turned out to be the best decision we could have made! From the initial phone call to the finishing touches we received the best care possible! This was the first time we had to deal with a funeral home and believe me we had no idea about the process nor how many decisions we would have to make in a short period of time. Jeff Hagel gave us the best service and advice and treated us with the utmost respect grieving parents could have hoped for! All the staff members that we dealt with were equally helpful and accommodating. Making funeral arrangements is not a pleasant experience but this funeral home made it more bearable for us and we are very grateful!

Our family has used McInnis & Holloway for funeral services for my mother and other relatives in the past. The Park Memorial Chapel is beautiful, calming, and our go-to place. So when my father passed away from Covid 19 at Christmas it was reassuring to know that help was only a phone call away in this time of sorrow and stress. One of their funeral directors contacted me immediately and we were able to take care of all of the decisions, details, and payment via a timely Zoom meeting. Another staff member sent me a draft of the Obituary the following day. In two days all was taken care of and my heart could rest knowing my dear father was kindly cared for and at peace. I extend my thanks for your professionalism and compassion in the time of Covid.

Park Memorial Chapel of the McInnis & Holloway Funeral Homes recently provided services for my father's cremation and Celebration of Life. I rate my experience with this funeral home as exceptional. I can't imagine a business being run better than this. There is a reason they have won Consumer Choice Award for Business Excellence numerous times. Every one of their team, from Ashley Rauws, the Funeral Director, to Jennifer McInnis and Gregory Ramsey in Administration, to Stephanie Ross, the Hospitality Coordinator, and to Sander Allen in the Service Office was exceptional, and I mean exceptional. Communication was superb. And thank you to all the staff at the Celebration of Life that made the event as good as it was.

Exceptional staff to plan and have the funeral service, reception, and burial. The lead person kept us on time in a compassionate way. Thank you, Leanne! The night before, we dropped off items for display in the reception area. We liked the way they arranged the items. It's better than expected. The catered lunch had the assortment we expected. The reception staff were incredibly polite! Phil and Jennifer made the ordering process easy. The decor is modern, immaculate, and inspiring. We loved the location because it felt homelike and set near a residential area. I highly recommend the video tribute service, and the large video screens in the lobby, chapel, and reception area highlighted our family member's portrait.

We were so grateful for the care and attention we received from McInnis and Holloway in the planning of my father’s funeral service. They gently guided us through the process and were always available to promptly answer any questions or concerns we had. They go the extra mile and provide a service that helps with the business items that go along with the passing of a loved one. We were so lucky to have Sarah as our funeral attendant at both our viewing and funeral mass. She was wonderful-kind, calm and the ultimate professional. She made this difficult time very much easier! Thank you also to our funeral director Gordon. From our first contact to our last we felt cared for and supported.

As a family, we want me to pass along our sincere appreciation and thanks for everything McInnis & Holloway has done for us.McInnis and Holloway did an AMAZING job on my Father's DVD slide show. I want to thank your team for the outstanding presentation you did for us. I want to express my gratitude and thanks for organizing the prayer service for my father .All the staff at McInnis and Holloway did a superb job, also my gratitude to the wonderful lady who helped us with snacks and refreshments. Lastly, words of thanks is not enough to express our feelings for keeping my dad to his final destination which is the Philippines then to heaven with the Lord. God bless you all.

Will make a deal with you for payment plans and then when you double pay for two months will call you the following month. Push the most expensive options on you and have absolutely zero regard for the situation you’re in. Their demeanour 100% changes when you don’t accept their 15,000 funeral offer and go from completely engaged to cold and heartless. Would not in a million years ever use this cold, heartless and sales driven funeral home. Continues to harass the widow even though they were explicitly told not to engage with her during the loss of her husband. Disgusting.

I just want to say a big thank you to you all for helping me organize Helene's funeral. I was dreading the whole process but you guided me through every step with warmth, patience and compassion whilst maintaining a professional dignified manner. I was always welcomed with a smile, my emails and phone calls dealt with promptly and my many irritating last minute changes accommodated. The wonderful staff at Park Memorial are an absolute credit to the company and I won't hesitate to recommend McInnis and Holloway should anyone need your service in the future. Thank you!

I can't count the # of staff (15+) I spoke with or met throughout the 10 days planning my Dad's Memorial. They were all 5* to meet/talk/confer with. Suffice to say from the 1st mtg with Sonya McDonald to the service close with Funeral Director Rob, (thank you Rob too for last hour request you made work). My family and I all felt that Mcinnes & Holloway were available, accommodating and top notch. Credit to the amazing team at the Elbow Drive location. THANK YOU!

They made an extremely difficult time easier for our family. We were guided through the process with a care and compassion that was greatly appreciated. High praise for Aaron Beck and all of the staff at McInnis. The service for our Mom was exactly what she would have wanted thanks to the gentle way that we were presented with options without any pressure sales tactics used. I felt taken care of in a way that was greatly needed at this time.

My dad passed away unexpectedly and we fell into the hands of McInnis and Holloway Funeral Home. From start to finish they helped us organize a beautiful and respectful funeral for my dad. I didn't live in town so we had a video call and many email exchanges. They were efficent, professional and truly supportive through this whole process. From the KIM family, we thank the staff at McInnis & Holloway for their kindess and support.

The staff at McInnis and Holloway were kind, sensitive, receptive to all our needs and concerns. I would strongly recommend utilizing their team and services for any funeral, that a family would wish. We have use their services for both my father and my mother, and I’ve been very very pleased with the care that they have provided, professional, Sensitive and caring. Wonderful team.

The people here are very good at what they do. Where I am frustrated is the website. I am trying to find pricing on urns and keepsakes as we recently had a death and family would like keepsake urns. In the pricing catalogue on the website, all urns have a part that states no price specified. Come on now, don't call something a pricing catalogue the leave us with that gabage

My fathers funeral was very rushed and disorganized. The viewing was an open casket and after the mass no one told us they were going to take the body right away to get cremated... we didn’t get a chance to say goodbye for the last time before taking him. We were extremely disappointed with the service and would not recommend this funeral home to anyone

I cannot say enough about the amazing service and great comfort that the staff of MHFH provided when my mom passed away. We did not have any previous dealings with them, but you would have thought we personally knew each staff member, based on kindness we were shown. Thank you McInnis & Holloway staff. Your founders would be proud.

Thank you for all your help They were professionals. Gave us details of what we need to know, very supportive, Knowledgeable with their work, and most of all they were so compassionate Very understanding to our needs, culture and religion. Thank you from the bottom of my heart

McInnis & Holloway provided funeral services for our father, and most recently our mother. All of the staff were professional and attentive. The funerals were wonderful, and we cannot envision better service. Thank you McInnis & Holloway, you are a pleasure to deal with.

The whole team did a fantastic job of handling my father-in-laws passing including the viewing, funeral and internment. They did a good job of making it so much easier on the whole family including answering all the questions they had. Highly recommended.

Losing a loved one is never easy. The staff at McInnis & Holloway are exceptional. We are thankful for all the help and guidance they provided us throughout this time, and for all their compassion and kindness. They truly go above and beyond.

I had some inquiries regarding a service for my cousin...I used their site to contact them and received prompt responses that were clear and friendly...Thank you for ensuring my family and I can see our cousin off to the gates of Heaven.

Good image the bathrooms smelled like an outhouse or along the likes of a camper. Being an employee for this company isn't exactly rewarding. Unfortunately I can't reflect on how your loved ones are left since I've signed a contract.

Staff were extremely professional. Advice and guidance were amazing. Planning and the services couldn’t have been better. Thank you for everything you have done. It meant a lot to our family. Keep Up the great work. Highly recommend!

One phone number. One main email address that communicates with all locations. Both of these things along with very knowledgeable and responsive staff made the planning easy and stress free.

The attention to detail and caring our family received from the entire team during a difficult time was exceptional. We are grateful for your professionalism as well. Thank you!

Rude staff. Indifferent attitudes . Were more interested in getting us out of their facilities. Never seemed to deal with the same staff member twice. A horrible experience

We showed up unannounced. They made time to complete all the arrangement promptly. Everything was done very professionally. Everyone was very kind and gracious. Thank you.

Our family was very pleased with the complete service and all the assistance we received. We would highly recommend this funeral home and this location to anyone.

The staff did not show empathy and I spoke with a manager who was very argumentative and self righteous, o probably because we’re Aboriginal

On the whole, they were professional and caring, and went beyond what we expected. I would highly recommend them.

McInnis and Holloway Park Memorial provided personal, compassionate service and support for our family.

They were friendly, kind and sympathetic. Their professionalism showed well through their work.

A considerate and understanding staff that looked after all our needs with grace and kindness.

They were very helpful and kind I would recommend this place to anyone thankyou Park Memorial

Provided immediate and perfect assistance so we could access the live stream of a service.

They were extremely courteous and dealt very kindly with me. I would call them Exceptional

Excellent helpful service during a very difficult time.

They made it very smooth during a difficult time.