It is so disrespectful what chase Bank has done. They recently closed down their 1308 East Gunhill Road branch, which is ridiculous because it was literally the ONLY bank around this area. Now there’s not one bank within a 15 block radius of the neighborhood. For a while they kept the atm machines in place, which was helpful. But now they’ve shut those down too. I think it’s so sad how big corporations treat the lower income communities. Now, if you wish to go to a chase bank, you have to travel to either end of Gun Hill Road by bus or car. All the local elderly and small businesses have been gravely affected by this change. And the part that makes NO sense is that they left the Chase banks in bay plaza open and they also left the bank on Bartow & E Gun Hill open…. but those banks are less than .5 miles from each other. It would’ve made more sense for the COMMUNITIES that these banks serve to keep open the bay plaza bank and the 1308 bank. But that’s the filthy truth about these banks. For the locations that aren’t placed in affluent neighborhoods they do not care about how their banks contribute to our functionality and daily living. This world grows more revolting by the day. Do better chase, trying actually caring about the people you claim to service.

Monday 1/3/22 i usually don't write posts, but i was compelled to write one today. Inexcusable lack of customer service by Chase Bank at 1650 Gun Hill Road. I’ll explain. I needed to go to Chase bank, so I decided to check their website for the hours of operation. However, many of the Chase branches were temporary closed and no explanation offered. So, I searched other Chase branches and found 1650 Gun Hill Road was open from 9:00am to 5:00pm. So, I took a cab to that branch. I was extremely upset when I got there and they were not open. In addition to that there 15 people waiting to use the only 1 ATM working, out of the 2 ATMs in this location. Furthermore, there was a sign posted “Our branch is temporarily closed due to New York City’s Covid-19 Workplace Vaccination Order” if this is the reason why it was closed, why wasn’t this information posted on line and/or a telephone voicemail set up that branch is close? That would have been a more efficient way of handling this. I thought banks were supposed to be transparent? Is this the type of inferior customer service we can expect going forward? It’s seemed in nowadays; great customer service has declined on so many levels. I will find another bank that appreciates their customers.

I’ve been banking with Chase since they used to give $10.00 if they made you wait longer than 30 minutes (over 30 yrs) . A very long time…Always a positive experience with mutual trust & respect. I was treated like a thief on 7/13/22 when I tried to complete a transaction. The manager needs sensitivity training since staring at someone in distress with disdain shows a deplorable attitude. Also, If you have standing for long periods of time ( for me and my disabled husband it was over an hour) limitations, this location isn’t for you as they won’t take care ( refusing the request) of your needs in one of the cubicles. I will also add that the teller became a bully when the PIN number didn’t work. He kept telling my husband that it required a 4 digit code when my husband uses 7 digits. It was awful! This location on 7/13/22 offered the worst banking experience of my adult life. I will be taking my business elsewhere.

I’ve been a client at this branch for years, and they’re extremely effective especially for clients with business accounts. I’m unsure as to what is happening but the lack of customer service and attention to customers is concerning. Everything requires an appointment, this is fair but chase should be transparent about what requires an appointment and what doesn’t. Clients arrive and wait to be called or enter for their appointment, in the past someone was there to check what clients needed and direct them this isn’t the case any longer. You have to seek someone out yourself as everyone is always “busy”. You simply just go and stand around. Throughout the years this bank has provided excellent customer service, however with the shifts after covid they have lost the importance of quality over quantity. If slight changes are made I’m sure the branch can go back to before when their customer service was unmatched.

This branch has some of the worst customer service I’ve ever experienced!!! This definitely starts from the managers and trickles down to the employees. They do NOT offer speedy service at all! Tell me how you can open up a bank account through online in 5 minutes, but if you walk into the actual bank, they tell you it takes an hour and you have to have an appointment even if there is no one there. It sounds like the managers just like to sit around and do nothing all day. Honestly Chase, you’re better off just shutting down this branch and going strictly online, you’d save yourself a lot of payroll that’s going to waste. Or alternatively, get a whole new management team that will actually do some work and provide real customer service and solutions to your customers.

Estuve en esta sucursal ayer y tenía cita médica y no me dio el tiempo de contar el dinero que saque a travez del teller al llegar a la casa después de un largo día me percaté que el dinero no estaba completo hoy fui a la sucursal y me explicaron que la máquina que hace el conteo automático del dinero tuvo un problema la joven junto al gerente de disculparon y los felicité por su honestidad y transparencia personas como ellos deben de ser reconocidos y aplaudidos El Eterno El Dios de Israel los bendiga y bendiga las obras de sus manos Gracias mil.

I had a great experience. I needed to deposit money and i was on a rush. I went to the ATM, and just couldn't deposit (technical problem with the machine). I looked inside and saw the long line and knew this day is not going to get any better any time soon, when one of the people who work there, called me, and said that she saw me trying to deposit with no success. She said she will help me, took me to her desk, and i made the deposit right away. So minus one star for the broken ATM, and 4 stars for the lady who helped;)

Set up a meeting to talk about savings accounts , spent 20 minutes waiting for the appointment I made , only to be brought into the office of their financial adviser who aggressively tried to persuade me to open up a CD. Which i would have really considered had I not been deceived. asked if I could talk to the original person I made the appointment with only to be told that they were in another meeting . Colossal waste of time and energy . I don’t even want to bank with chase anymore.

This branch is the worst. The employees move at a snail’s pace and simple tasks are drawn out. Huge waste of time plus the employees are incredibly incompetent. I spoke with a supervisor and they were incredibly rude and disrespectful. I don’t understand how Chase can keep their customers in the area when they have a team underperforming at this level. I might just have to take my business elsewhere.

Genesis Baez is extremely rude and disrespectful. Instead of fulfilling her duties she rather be argumentative and lie about protocol. Tellers just want to congregate together and talk shop, won’t be giving my business to the branch and looking to switch my bank overall. If i could give it no stars I would. If any of the staff is ready this be mindful of who you play with…..

It was packed, but it’s understandable. Nonetheless, I forgot some identification information in which KAREN CHAMBERS was able to accommodate my wait by ensuring I was her next client twice. I really appreciate her and her patience with me. I was not well prepared at all, but she made me feel GREAT! EXCELLENT SERVICE ‼️

Hands down the worst chase branch ever. The tellers are slow and incompetent. 3 people on line = a minimum 40 minute wait. This is the only chase branch near me so I'm forced to deal with these people. If you have any other option, use it. Again, the worst branch and tellers ever. Don't use this branch

To the banker who is saving up for more vacations. Thank you so much for your help. You helped me when others at bay plaza (chase) couldn't. You wasted NOOOOOOOOOOOOOOOOOOOOO time and had me out in 10 mins with a smile on my face. keep up the awesome work.

Awesome bank, everyone is very friendly and helpful. Very good staff and comes highly recommended from me. MVP Employees there: Tony and Sheila, very helpful and friendly. I enjoy visiting this branch because of them. Keep up the good work!

The customer service is beyond bad. I was being seeing by Jason M. And he litterally made a easy conflict into a hour task force. The tellers are fast and seem to be well manored saving the bank from a 1 rating.

Two Chase staff people were greeting as I came in. They were just standing there and chatting while I was waiting on a long line. I didn't greet them back and one of them gave me an unfriendly attitude.

This branch serves a very large area and 2 ATMs is not adequate. Every time I try to use the ATM the line is out the door. Chase needs to add more ATMs to this branch or add more branches in the area.

Review just for drive thru window- subpar!!! Have to wait a very long time before someone even comes up to attend to you. Worst I've ever seen. Staff is nice but drive thru is the worst!!

I really appreciate all of your help and assistance and your knowledge. You are truly an asset to Chase and look forward to doing more business with you in the future.

Chase is a good bank but the workers them in the branch are nasty an lazy. If Chase could offer more options online that to deal with these nasty workers I will stay.

I will Recommend this Chase Branch too any one who's seeking for a a good bank. The Staff is Courteous ,Friendly and very helpful. Waiting time is minimal.

What a Terrible bank, ATM is never working. Tells me I exceeded my daily limit when I never took out cash. It's everytime, months now and still not fixed

I was at the drive through for 10/15 mins and nobody came to the window so i had to go inside and waste more time standing on line to make a deposit

Vanessa guillet give very poor service, don’t ever go to the bank. Specially don’t go to vanessa desk she is mad.she is unprofessional poor

Honestly…..I feel like I don’t even have to explain…just read the rest of the one star reviews because they are all very much accurate.

Smaller and more intimate inside than it looks from outside, ATM vestibule nicely sized, pleasant staff, available parking in back.

I just wanted to leave a review for the lady who help me over the phone to open a new account Thank you Zoe Adams

Zoe Adams has no customer service skills. She treats customers with an attitude and she is very unprofessional.

I go to this bank all the time. Everyone is friendly and helpful. They know their regular customers by name.

The staff at this Chase branch are very caring people. The management is very helpful as well.

Bad service was to open an account after the hour I have wait tell me you can not open account

Efficient, pleasant, professional, and competent as always.

I’ve been calling for two hours nobody pick up the phone

Always quick service . Plus parking all the time ..

Waited 1 hour to open up a checking account

Very very helpful, charismatic workers!

Great service

Chase Bank