We didn't even stay long enough to order. We were a group of 6, but left because the music was so loud we couldn't even talk to each other. We asked the employee cleaning tables to turn it down (had to ask 3x because he couldn't hear us). He told us none of the employees could do it. So we left & took our business elsewhere. More

The food is good. Sometimes you don’t get everything that you order, and it’s a pain when you live a good distance away. If your online order is wrong when you get it, no refund. The counter crew said, you will have to call corporate to get a refund because they are not allowed to give refunds at the restaurant. More

I was a little nervous after reading the reviews but was pleasantly surprised when my order arrived that everything was exactly how I wanted. I have ordered twice in the past week and my order was perfect!! We always order burrito bowls and chips with guacamole. Everything was fresh and delicious.

There is two Chipotles, that are less than 11 miles from me. For the first time, I decided to try the one in Oakleaf, because they have a drive thru pick up. Food tasted great and was accurate, however the portions were significantly less than what I am used to from the one on Blanding.

Did the drive through online order twice and both times steak was dry and rice was old/hard. Makes me hesitant to even try to see if ordering from the counter is better/fresher. People who work the drivethrough are nice but that doesnt matter if the food is bad. More

Almost always missing something when you order for pick up, why can they never get it right every single time make sure you check your purchase, they might be nice but can't read simple instructions on the order, either the instructions are

The manger at this store (her name i didn’t quite catch, but she had purple hair) has always been rude to me when i come to this store. in the past using the chipotlane she is very rude when asking what my name for the order is and when she

Since moving to Jacksonville, the food industry is by far the worst I have seen. I love chipotle. Unfortunately it seems like the district managers are not doing their part and helping this chain be top notch. Order online and my burrito is

First of all I got a chicken bowl and the lady gave me about 8 pieces of chicken didn’t even fill the spoon she was using. Then I asked for more meat and she said ok you’ll get charged for double meat.. I said??? Whatever. Then I got a kids

I love this place I hate the people that come in chipotle always wanting more even when they get more they stoll want more. they be shoving phones in the workers face and bad talking with them, threatening them if they can not get there way

2021: Don’t order for drive thru or delivery, they seriously cut down on portion sizes. I asked for extra sour cream and cheese and I didn’t get any. I also payed for double steak and barely got a normal portion Also it was dry and the rice

On my lunch break today I ordered a bowl through the mobile app to pick up in the drive-through and my order was completely wrong. It was ice cold like it was sitting there for a while. I placed my order 10 minutes before driving there and

First off the workers in here are rude. The rice be hard, I was suppose to get a refund it didn’t come but I wasn’t gonna trip over $12. I come back to try their food again and I’m met with rude and negative feeling employees. I would not

*Update 5/11-We did give them another try. The chicken didn't really taste the same for me, my fiance said his meal was fine but he didn't have chicken. The chips we both agreed were undercooked, soggy and chewy. And most had formed large

I ordered a steak bowl with extra chicken. I was charged for extra steak. I did not ask for nor receive the extra steak I was charged. I should have only been charged once for extra chicken and I was charged twice. I was told that I could

The large female employee that was working the front counter on 7/13/23 at 9:00 pm was beyond rude! Deplorable attitude for absolutely no reason! I asked a simple question: “Can I order a side of steak?” and instead of just answering the

We came to the location with ten minutes to close. Normally, the staff bemoans this happening and it shows. Not today. The food was just as fresh and delicious as you would expect at opening. The person who helped was named Ariyanna they

Slightly above average food and service. I had two fish tacos that were decent. Came in for lunch. There was only one person in the restaurant. It took about fifteen minutes to get our food. One of us ordered a burger and fries with some

Absolutely horrible! I couldn't eat the food cause it was too salty. It's literally not edible. The food prep counter looked as if it hadn't been clean since the store opened. The entire store and food prep area were dirty and not kept.

Paid for double steak noticed the steak was very little informed the owner / manger Mary about this she refused to correct the situation after spending $88 for 4 meals I received about half that worth of food. Chipotle is usually a good

Not sure what happened? Ordered & paid on my app; chose to pickup 10 minutes later. The app never changed from received order to making order… Went to pick it up; the car line was very long; sent my son inside & they were so busy nobody

This location was working like a finely greased machine during my visit today for lunch at 12:30. I was in and out the door faster than Mcdonalds drive-thru. The staff asked ALL and right questions and suggested all the right things to

The store seems like it’s really neglected. They are always out of things, always short staffed, and the people who do work there doesn’t seem well trained. I watched three employees stepped over a lid to one of their dishes. Totally

Never go through drive thru, 80% of the time they either give you the wrong order or they only fill your bowl 2/3 of the way. Go inside and order and it’s fine. No i did not touch the food i opened the lids and this is what i got.

The worst Chipotle I've ever been at. Service is SO SLOW. Waited so long for my mobile order. Employees walking around aimlessly, no organization or any initiative. Food was horribly put together. Don't spend your money here. More

Horrible tonight. Service was slooooooow. The employees all acted like they wanted to be anywhere but there at all. Every table dirty. Food wasn't what it usually is. It's just definitely not a good night for Chipotle. More

first time customer. the food was good. the place was very messy. server definitely did not want to be there, to say the least. all outside tables were dirty. i got icecubes and napkins and wiped our table.

Not sure who made the guacamole yesterday, but I ordered guacamole… Not a whole, hard, unmashed, avocado. The rest of the ingredients in my bowl were also lack luster, not a tasty location, bummer.

Like other’s reviews about delivery, the portion size was small, barely any meat, mostly rice. What was supposed to be a 10-15 minute order ended up being an hour. The

My food wasn't what I ordered. I paid extra for meat that I barely had in the first place. And I went to the drive thru for pick up only and had to wait 10 plus minutes

The place was really clean love the layout and all the wood used. Food was great ,but a little small in the portion side compared to other chipotles. More

Ordered two bowls. Rice was undercooked, meat was not cut into bite sized pieces, chips were stale. Very disappointing for a $40 meal fast food meal. More

One of the better fresh fast food places around here. They are busy enough for a good turnover. The food is consistent. We typically get a burrito bowl.

I’ve never had one chipotle get my orders wrong so many times. Bout to go back there and my my own damn burrito bowl. At least i know how to read. More

It's like having dinner at home. The food is delicious, and the portions are generous. My favorite is the barbacoa with brown rice and peppers. More

Ordered via uber eats and all i can say is full serving of chicken and steak was more like a dining spoon full. For $30 its idiotic More

Ordered a steak bowl on Uber eats. The steak you see in the tortilla is all the steak that was in the bowl. Absolutely pathetic More

One of the worst visits. I had an app order and I had to wait 15+ minutes for it in the drive thru and it was completely wrong. More

Typical Chipotle.... Was very busy, for a Thursday evening 6:30, but they were efficient and the line moved quickly. More

Great food just A little bit pricey $40 for two people at a fast food restaurant is kind of crazy but love it More