Wish this Costa was nearer to home. Wife and I can only visit when she has a physio appt in Otley every few weeks. Karl and team are exceptional in their trade. Here, you're not a customer, you are a 'guest' and treated accordingly. A lot of places could learn a lot from them! We've been to the ones at Monks Cross, St James Retail Park in Knaresborough, Merrion Centre in Leeds which are good but Harrogate a bit dire where the staff prefer to talk to each other rather than the customers. Looking forward to our next visit.
Food: 5
Service: 5
Atmosphere: 5

Wouldn’t normally review a chain coffee shop, however the Costa in Otley town centre really needs improvement. On several occasions there has been issues, we have turned up a few time and a crass note on the door greeted us advising its take out only due to staff issues and a couple of time closed completely due to staff issues. Every time (every) we have sat down for a coffee we have had to clear the table ourself and all the hand sanitisers are empty!! You usually know what your gonna get with Costa and Costa Otley you know your not getting a clean table if one at all!!

Absolutely disgraceful service. An elder man and younger woman both displayed very racist behaviour towards me, I was waiting 10 minutes in front of the till to buy a bottle of water and got completely ignored and only got served when an elder white woman was waiting next in line. Both workers had horrendous attitude. Boycotting costa in future. I didn’t even want to leave this branch a 1 star service but it didn’t allow me to leave it empty.
Food: 1

Great place to go, lovely staff, management is very welcome, cosy environment, always a happy customer, its my favourite costa, recommend to everyone.
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Millionaires Shortbread, Bakewell Tart
Wheelchair accessibility
Has a steady welcome into the cafe, wheelchair and push chair accessible, gifted space to move around.

Biggest carpet bagging tax evading corporation going, can't believe that this junk of an establishment was even allowed into Otley, would never drink their dishwasher coffee, if you can even call it coffee, ****Would highly recommend Cranberrys though, proper, real coffee served at the correct temperature that coffee is ment to be drank at, plus amazing food and amazing staff in a chilled out and friendly environment*****

Always have fantastic service here, Karl in particular is very attentive and helpful. Fab at recommending drinks, bringing your drinks over and generally helpful happy staff. My son is autistic and they are amazing with him.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Millionaires Shortbread

Been in many costa's over the years but his one is exceptional. I'm only visiting the area and the staff are so pleasant, often serving the elderly with mobility issues and then sitting them down and taking drinks to them once made. Really really welcoming place. This place is a credit to the brand
Service
Dine in
Meal type
Other
Price per person
£10–20

Friendly staff great service bring drinks to your table. Karl is very helpful and always cheerful even when it is busy. It is always clean and tidy .
Service
Dine in
Meal type
Brunch
Price per person
£10–20
Vegetarian options
A variety of vegetarian options
Wheelchair accessibility
Easy to access with a wheelchair and toilets easy to use

It's always busy in here so takes a while to get served but the staff seem to be working really hard and are always so friendly when I get to the till. I ordered the orange hot chocolate over Christmas which was glorious but now reverted back to the usual latte. Great price and a good points system too! Nice Costa if you're wanting to do some shopping afterwards too

Tables were dirty and sticky. 4 times I saw staff texting on their phone whilst leaning on the counter and trying to do a teacake!? Also at one point, 3 staff members were in the office area, and no one on the counter? Windows all running with condensation and stuffy inside. Coffee was alike warm when we first got it..love COST, ..but very disappointed this time.

There is a need for Coffee don't stop until you get to Costa everything from breakfast to an arrangement of salads sandwiches sweets all manor of iced drinks at a price to suit all pockets Price scale is sensible to the point. These new branches have all sorts of deals now Crumpets and a coffee teacakes toast . It all helps

Due to covid19 there are only a few tables and if ypu wasn't to sit down you have ask for the table to be cleared and wiped. A quick flick of a cloth that maybe last saw fresh water about ten tables ago doesnt really sanitise. It seems costa arent doing anything different other than reducing number of tables.

Big standard coffee shop, convincing the masses they're drinking great coffee (you're not!) They're much of much, not very good for cross contamination (as we discovered when we need antihistamines), just get them to triple check they didn't use the same utensils for non dairy milk products. …

The absolute most amazing, attentive staff! Not just with myself I see them with other customers and it is soooo nice to see. Will go above and beyond to accommodate you. The best coffees at any costa in the area by far.
Service
Take out
Meal type
Other
Price per person
£1–10

Excellent Costa with excellent manager (Karl). Drinks are brought to your table which is normally unheard of in Costa. Karl goes out of his way to be friendly and helpful and is very respectful to all. Costa are lucky to have him and hope they know this.
Service: 5
Atmosphere: 5

Usual Costa greeting of "are yer stoppin' in ?" rather than "hello" or "how can I help you". No queues at counter yet tables uncleared and serviettes and used bills littering the floor. Staff stood around behind counter chatting - such a shame, this used to be so well-run until recently.

Brilliant staff very helpful and pleasant.welldone Costa staff
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Millionaires Shortbread
Kid-friendliness
Made to feel welcome

Great Costa, staff working hard. Particular mention for Karl, perfect customer service, sense of humour and obviously enjoying his work!
Meal type
Other
Price per person
£1–10
Kid-friendliness
Karl found time to joke with our grandkids despite being extremely busy.

Another Costa. International chain. This one has very bright spot lighting in places which didn't help mrs's migraine, and lighting is rather irregular. Parking is outside on the road although you may struggle for a spot. It's a reasonable size inside, so generally seating available.

The staff team at the Costa in Otley are brilliant, and like no other Costa I've ever been in. They are genuinely caring, helpful, engaging and nothing is too much trouble. They deserve more than 5*
Service
Dine in
Meal type
Brunch
Price per person
£1–10

Pricey but nice. Coffee with a friend cost me £5.05 for both. She's worth it. My friend I mean, but then again, so am I! We had a lovely chat in a comfortable atmosphere - not too noisy - and the woman taking my order was very welcoming...even laughing at my sad joke.

New manager is amazing. He was efficient, friendly and attentive. Managed the rest of the staff with ease and led by example.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5

This can be a very busy Costa but the staff handle it very well, they will bring the order to your table whenever possible, always a smile and a joke.
Price per person
£10–20
Service: 5
Atmosphere: 5
Kid-friendliness
Friendly

It can get a bit busy due to the location, but it is always spot on
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bakewell Tart

Not sure what happened to last review Lovely staff Sam.ellie..elliot to name a few cracking team and even better coffee. We visit from yeadon to the market and call in occasionally
Meal type
Other
Price per person
£10–20

Great visit has always, lovely amicano and breakfast deal,thank you all at otley Costa
Service
Dine in
Meal type
Breakfast
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

One of the nicest Costa Coffee shops we have been in. Lovely chilled out atmosphere in a beautiful location.
Service
Dine in
Meal type
Other
Price per person
£1–10
Service: 5
Atmosphere: 5

Always a warm welcome at this Costa. Really nice team and serve great drinks! Can I just have more than one marshmallow with my hot chocolate next time please? Haha.
Service
Dine in
Meal type
Breakfast

AVOID AVOID AVOID No option to leave 0 stars, otherwise I would have. TERRIBLE customer service, rude staff and disappointing food/drinks. Awful. Never going back.
Food: 1
Service: 1
Atmosphere: 1

Gone down hill so much over the last few weeks, wheres all the regular staff gone to??? New 1s can't make a coffee for the life of them haha
Service
Dine in
Meal type
Other
Price per person
£1–10

Staff very nice here. First time visit to this Costa did not disappoint
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

I would like to see a big thank you to Ellie and Carl at Costa Coffee Otley who have excellent customer service and make the best chocolate frappes we've had.
Food: 5
Service: 5
Atmosphere: 5

Coffee is good. Not the best selection of food available and more expensive than the nearby competition. More of a place for coffee rather than a snack. They need to up their game or fall behind the competition.

Costa cafe Otley toilets in not always clean dryers don't work properly and the staff couldn't be better apart from that otherwise ok I want give it one star of the enough sorry but that's the way it is

I love this Costa branch. The staff are extremely friendly and go out of their way to make you feel welcome and to provide a great service.
Food: 5
Service: 5
Atmosphere: 5

Customer centric engaging staff always polite and appreciative of your custom, the manager worked in another branch and could not be nicer. A pleasure to have a break and a coffee always …

It's good but it randomly shuts at times it shouldn't. I've been three times when Google and the sign in the door day it's open, only for it not to be. Frustrating as it's a fair detour.

Really amazing and friendly. The service is exceptional. The manager is fabulous, friendly and efficient.
Service
Dine in
Meal type
Breakfast
Price per person
£1–10

Called in this morning, that is boxing Day , I'm not a fan of Costa coffee, personally I think it's overated,I find there coffee mediocre, however the staff were friendly and helpful.

Shout to Lauren, the new member of staff, great service as always and lovely rapport with the customers
Service
Dine in
Meal type
Other
Price per person
£1–10

Average costa nothing special and nothing outstanding. These chains struggle to stand out from each other now. It would be great for these chains to personalise a little more..

Extremely friendly & helpful. Was made to feel very welcome which is a rare thing nowadays.
Price per person
£20–30
Food: 4
Service: 5
Atmosphere: 5

Was busy, only one other person in front of us, but took a while to get served for tea and coffee. Need more staff at busy period.
Service: 3
Atmosphere: 3

Staff here are wonderful, nothing is too much trouble. Particularly want to thank Evan, who really went above and beyond to ensure we had everything we needed. More

Great that Otley has a Costa. Although some tables could have done with being cleared up (noticed this with many Costas though so not a specific problem here).

I go regularly for my morning coffee, all the staff know my order. They are all so lovely and love my 5 minute chats. I can't fault any of them. Thank you!!

Amazing service in here - the Manager goes above and beyond to look after customers. Makes it a refreshing change for a coffee chain. Well done …

Amazing coffee, help me get through the lock down,and luving the new golden caramel soya frostino, always served by friendly Happy staff …

This shop was a great place yesterday, the lad how serve me was very nice and helpful . The shop was very clean. See you again soon …

Always pleasant staff service is great and very friendly xx
Service
Dine in
Food: 5
Service: 4
Atmosphere: 5

Neither of our drinks were up to normal standard of consistency or taste. Shame. Trainee maybe? Quickly remade one drink. Thanks.

Great costa the team are super friendly, but please open before 9am again so I can get my coffee fix before work on a Saturday!

Costa packet more like. Very noisy. Coffee overpriced and under flavoured. Cups are like boats and coffee goes cold quickly.

Staff surly....get older staff I these are kids and have no idea on customer service!!! Ohhh overpriced coffee too!!

Another fab visit, its the staff who are excellent they are friendly and extremely helpful and make good coffee ☕.

Got my order mixed up but ended up charging me less, staff are friendly. It's simply what you'd expect from Costa

Always a good cup of coffee staff are lovely. Clean & tidy staff were always cleaning tables love going in there.

Nice clean and friendly. Call me a boomer but I don't like to see male staffs underpants over there jeans/tops

Very nice I just had one of their hot chocolate and my partner had a coffee ,nice clean shop and nice staff.

Coming from the US, Costa is WAY better than your Starbucks! Give them a try, you will not be disapointed!

Great polite barista/manager
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

Staff always make an effort to make small talk with children, very family friendly
Service: 5

Very friendly, manager exceptional the kindest man !
Service
Dine in…
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Nice staff and nice place for a catch up and coffee
Service
Dine in…
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Nice place to stop for a drink friendly staff
Service
Dine in…
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Service was quick and friendly. Our coffees and cakes were tasty and warm.

Love my local Costa coffee shop. Great staff. Very friendly and helpful

Staff very friendly and helpful especially the manager.

Friendly staff,decent food...excellent coffee …

Not a great Costa experience
Food: 2…
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