Owner is snobby as heck. Always rushing and never gets an order right. Did you also notice that no one behind the register knows nothing about anything? It’s happened many times over. Too many times now. You would think being they are a local business; especially with Home Depot around, that they would be kinder. But they sure aren’t. Prices are too high as well. I’ll be taking my hardware business to true value on liberty Avenue instead. Now that’s Keeping a worthy small business alive. They are always helpful with fair prices. As for ACE, One day the way they treat people will catch up with them.

It is okay for hardware stuff. Some items are expensive, while others are reasonable. They always have a sale going on. Usually, I find the sale items online. I went to get a screw driver. I actually bought one of those screw drivers that work on battery and have different settings. That is good because I will be able to use it for more than one kind of screw. The staff is very friendly. Complimentary parking behind the store.

Why would anybody drive to home depot and waste their day when they can go to this fine establishment they have everything here the staff is friendly and always trying to assist the manager's name I believe is Bobby you would never think he is one of the bosses he acts like an employee who loves his job the prices are reasonable and if they don't have something that you need they will Order itr it and it will get there

This Ace Hardware store has a good location on Cross Bay Blvd with parking in the rear. We came from around Queens Center Mall and it was worth the ride. A young man named Joe helped us with our pool questions and general ignorance. He was patient and even carried one the sand bags to our truck. The store is clean and laid out well. Any place that keeps me from having to go to Home Deplorables deserves 7 stars.

Cross small place they have a lot of stuff a lot of older stuff too that I remember from years ago they still haven't stopped and still replenish a lot of things that are hard to get they have they have friendly service and all you have to do is ask and somebody will help you immediately know waiting very friendly the cost ranges about medium and they have their own parking lot

Staff always polite, cooperative, and eager to assist. Stock is normally varied and adequate for most small jobs at home or business. Great alternative to the large box stores. Only negative, is the overhead lighting. It’s weirdly inadequate for shopping hardware, and more akin to mood lighting than this commercial application.

I’m a really big fan of the ACE hardware chain and shopping local but I’ll never return here. Young employees who think mask wearing is optional. If you’re an anti-masker this is the place for you!! Very COVID unsafe as all employees wore their mask below their chin and when I commented, all I got was a laugh. Shop elsewhere

This is the second time I've been in there in a week. It would be nice if somebody would ask you what you're looking for in stead of going up and down every aisle. It used to be that way. No more! Either they're on the phone watching the TV or eating. I tried to keep things local but it's very hard

I thought “Ace is the place with the HELPFUL hardware folks” however when I went today to pick up my order they were giving me an attitude telling me that they don’t have my order and what’s on my phone(The order was ready to pick up) is something else. They are definitely not helpful.

This store at the time was packed with people. To my surprise. But I just needed a few things and was in and out in a few minutes. Love the convenience of always going to this Hardware store and finding what I need. The service is on point and the staff is always friendly.

Needed a spare car key for my vehicle the dealer never followed through with their promises of one. Read online this store cuts and programs the keys. They ordered and within a week I have a spare key. Ralph is a genius behind the programming Thank you all!

Found 3 things here at Ace I was looking for & couldn't find. Sure has a wide variety of hard to find items. HomeDepot had absolute njunk.Never has what I need.Definitely staying clear of that place.Nice man here knew what I wanted. Definitely coming back.

Oh where do I start the girl behind counter is nothing short of a low life rude and disrespectful. And as I told other people what she did they told me of the horror store they had with her. I never look for someone to be fired but this girl should be.

Parking is good place is clean plenty of help finally a good place to make copies of keys they always work do not have to go back again and again well stocked on most items Prices are fair People that work there a well mannered and polite.

The entrance is in the rear of the store and there's parking. This store has items that perhaps you won't find at Homedepot or Lowes. The prices are good on some items and pricy on others. Just compare but overall it served its purpose.

Excellent and friendly service every time I go They actually walk you to the item and put it in your hand, they will bring your items to the cashier for you and offer to bring it to your car. It doesn’t get any better than that.

Anything you could need for making repairs, holiday decorating, or cleaning up is available right there. This store makes it easy to find what you need, even if you don't know what you are doing. Home Depot is a lumber yard.

Excuse me -this us wrong- my bad -they are four to five. The help are savvy and help you find stuff. You get quick service and you're out. Better than the big guys.We are lucky to have this place here.

Friendly and knowledgeable staff. Can say I usually find what I need there and its nicer than going to Home Depot, if i dont have to. They have a very large selection of hardware items.

Fast and easy pick up here, employees are on point I know exactly where all their inventory is! I ordered online and picked it up at this location! I was in-and-out of here in no time.

These guys and gals are the real deal. Instead of spending endless hours at home Depot searching for something that should be there and isn't. Go to the place that has it all.

They always have what I'm looking for. The staff is readily available to help out, either by answering your questions or offering advice on your project. Thanks guys.

17 year old worker knew where everything was everything in stock in and out quickly. More money than Home depot worth it to me for the great customer service.

Friendly local place. People in here will help with whatever they can. A bit pricier than home Depot or Amazon but it's great if you need something quick.

Ace is always our "go to" store whether we need a quick something for a home fix-it or more involved repairs and needs. Benjamin Moore paint issold here.

I go there all the time and the customer service is incredible especially a young man names Dominick. He knows where everything is and more than helpful.

Very bad service very expensive and they don’t even v a phone number posted slow if u need to fix something and rude better look for a different store

Very knowledgeable staff always looking to help I definitely prefer shopping here then going to home Depot wish I can give it more stars

I love this a store they always have every day and they are amazing with their customers I would recommend this store to everybody

This store is like a step back in time where your neighborhood hardware store people say hello to you by name! Awesome people!

one of the greatest place ever helpful well-stocked great atmosphere always willing to help special orders is not a problem

Always find what I need here. Someone is always around to help. Proud to support small local businesses whenever I can!

Great customer service. Excellent selection. A bit pricey, but much more convenient for smaller items than Home depot.

By far one of the best and knowledgeable staff. Competitive pricing as well. Keys done right the first time btw.

I love it here. I go for 1 thing and wind up buying much more. They have everything and the prices are great

From Bobby and everyone else in there is so helpful and knowledgeable, why go anywhere else. Great place.

For a small place, they have a good selection of useful things. People who work there are very helpful.

I like this place. Support local!!They have everything you need and really the only shop around town

This place is great, they have everything. Employees are super helpful & professional. F home deeps.

Really cool hardware store that has just about everything. Great customer service! Very friendly.

Love our neighborhood Ace store! They have just about everything you'd need in a hurry hardware.

Changed my battery in my key remote still diesnt work. No refund given on wasted battery. Ugh

They always have any items that I need Unlike some large outlets Better quality products

Always seem to have what I'm looking for. And if I can't find it ,they can order it.

Good place for most items that you need to repair your home, conveniently located

I was very happy when I went they had everything I wanted prices to be a good d

Great customer service and so knowledgeable of the product you are looking for.

Not a huge store, but it always has what I need. Helpful, knowledgeable staff.

Love this place they have lots of nice things without the crowd of home depot

Great local business owners are great helpers are experienced and friendly.

Great service and you can always find unique items that no where else has!

I was able to find it delectable assortment of screws at affordable prices

Great place when you can't get to home depot . The staff is very helpful.

Pretty much has it all, owner Rob and staff very informative, so helpful

Everything you want is always right there no need to go anywhere else

Great costumer service especially under these circumstances !

They practically have what I need so far, excellent service.

Great selection, prices can be steep but they have it all.

Great hardware store..conveinent for me its on my way home

Great store with a wide array of house hold needs !

Well stocked employees are friendly and great hours

Amazing selection of items but also very expensive.

An amazing selection of merchandise to choose from

The guys here are super helpful and knowledgeable.

Helpful staff, decent prices, lots of parking.

Very friendly and helpful. I love this place

Great place, huge selection. Helpful staff

Not rasy to find the product I needed.

Absolutely fun , amazing people

Very good people