The staff (GM Shellynna and on site fellow named Lock) receive 5-stars. Also whomever the two people on the phone were regarding initial reservation and confirmation. All these agents of CubeSmart were courteous and informative. The GM stayed well past normal business hours (and helped answer a plethora of questions) on the day I rented, and a little past normal business hours on the following day when I was checking the box truck back in. The property seems well maintained and the cube rented was clean, though have noticed three flaws within the first week of renting... (1) I'm keeping sense of some climate control fluctuations I've felt within the building my cube is in over the first ten days. **Hope we climate control smartcube tenants aren't in for a failed climate control situation as experienced by a 1-star reviewer of this property last year. (2) Over the first weekend that I signed for the cube, all the front sets of entry doors were non-functional and awaiting a repair tech. (3) On 8/5/21 @ 9:37pm I arrived for a ten-minute drop off and the main entrance gate was wide open and not because of anyone who'd just passed through it (as at the time it was clear by driving from the entrance to the exit and through the "opened" entrance again, that no other persons were at the property). I tried to call the customer service in order to make someone along the chain of command aware of this..., but then thankfully by 9:54 as I left through the exit gate, I saw that the entrance gate had closed. The box truck was very useful but had two downsides... (1) The truck can only be rented in 4-hour blocks, which for the going rate + admin fee comes out to much more than a daily U-Haul rate. (2) It's pretty sluggish and you can definitely feel and hear some transmission stressing both while in drive and when shifted into park after a 3 mile trip (yes, that's a 3). Nothing wrong with a strong 4-star rating here, hope to even change it to 5-star by the time my CubeSmart rental is done.

We were totally WOWED by our CubeSmart Storage, 838 N. Loop 1604 E, San Antonio, TX 78232 experience!! We are moving to San Antonio, TX from Leesburg, VA and our new home will not be ready for 30 days - no problem, CubeSmart Storage had our back. Our movers delivered and unloaded all of our HHGs into storage at CubeSmart Storage, and then they were able to go back to Virginia in time to share the Thanksgiving holiday with their families. We cannot say enough good words about the totally CUSTOMER FOCUSED SERVICE we received with this experience - no bureaucracy, no hassle, no sad excuses - only kindness, innovative solutions, and a how can we create a WIN/WIN business solution to support the customer in their time of need!! CubeSmart Storage in San Antonio is truly in the PEOPLE business and treat their customers like they are members of their family - you know just like you would want your own family members treated!! How great is that!! We are so blessed that we have CubeSmart Storage on our moving support team!! Many Thanks, Adrianne, and Many Blessings!!

Though the storage facility itself is fine, secure and clean, the lack of communication up front can be costly, especially if you are not an experienced mover. I was not told I would have access to an onsite box truck and moved some items myself to save on the costs associated. This would have been good to know up front and avoided the damage some of my furniture sustained while traveling down the highway. Also, be aware they will tack on additional charges for mandatory storage insurance rather than asking if you have your own. Again, the facility is nice, but make sure you come prepared with documents and be aware you need to ask for what is included in the rent rather than expect they'll be forthcoming.

We have had a unit with this location for 3 years while stationed in Hawaii. Paid by the year, never worried over our things. Everything is clean and well taken care of. I was finally able to collect out things last month and Francheska was such a great help. I was alone, from out of state, no key and a hot mess and Francheska knew exactly how to handle me, calmed me down and got me in and out of our cubesmart unit without tears and driving away with a smile on my face. Moving is always stressful and if you have to leave things behind it’s hard. Cubesmart is affordable and secure and if all the staff is as helpful and knowledgeable as Francheska, rest assured, you and your things are in great hands.

We were assisting an elderly friend inventory and consolidate two units to one. Our friend misplaced the key to the smaller unit and the manager Shalynna Cooper could not have been more pleasant and helpful. She quickly cut off the old lock and we purchased a combination lock to replace the keyed lock. Shalynna is a expert with the angle cutter! In addition, observed OSHA standard type safety precautions. I was very impressed! This facility is very clean and moving dollies/carts are readily available. During our two visits a week apart Shalynna demonstrated a professionalism beyond her years and is also friendly, and courteous a great combination!

Overall clean facility for the 1.5 years we used it. The low rating is because I found out on the day I was moving out that ac on half the 3rd floor was out and had been out for 3 weeks. No notice was sent to customers that their climate controlled units were not actively climate controlled. As of writing this, Ac was going on week 5 of not working and no scheduled appointment, and customers still have not been notified nor has a credit or alternative storage options been offered. Was told that it’s likely that nothing will be done about it because “these type of things happen”.

I have rented storage units over the past 12 years and this was by far the best place I've ever stored. Staff was exceptional (especially Diana). Always well mannered , returned phone calls & emails immediately. They are definitely on the top of their game. They not only set the bar for customer service but surpass it!!! The cleanest and most secure storage units I have ever encountered. I can't say enough about the excellent experiences I have had interacting with this company! If you are in San Antonio, rent from this place! Conveniently located near 281/1604 intersection.

We have rented from this storage unit complex 5 times now. Each time we have been pleased with unit availability, cleanliness, security and price. I especially like that we get the use of their moving truck for only a $10 admin fee and the cost of gas and also that we aren't locked into a contract. As soon as we move one child out, another tends to move in and we don't have any idea how long they will be home so I don't want to be locked in to a unit for a year if our kids move out in 6 months or whatever. We will continue to go back to this location!

Was helping my ex-girlfriend move out of her apartment and she rented a storage unit at CubeSmart. From start to finish, Ashley was the most fantastic person! She explained EVERYTHING and was most enthusiastic. She very much seemed to like her job and her pride and professionalism shined through everything she said and did with us. We feel she went way above and well beyond what would normally be expected when doing something as simple as renting a storage unit. If you're reading this Ashley, please KEEP UP THE GREAT WORK!!!

I had some water damage in my unit unfortunately which I thought would be a huge headache. Management was super prompt in finding me another unit in the building, giving me a great deal on pricing, and generally working with me to help coordinate this move as I was several state lines away. They even helped me replace my lock and a couple of damaged boxes. The process was much more streamlined than I expected! Thanks to the management at this location!

Great job!! To my Ashley and Mr. Locke for being so nice and friendly. Also, were helpful in looking for a unit, considering all the craziness the world is going through. They were very upfront, honest, and all about doing good business. Definitely would recommend choosing these folks here for any your future storage needs,they will be very helpful and accommodating to get you what you need in a timely manner. Thank you once again for being amazing.

I was quoted a price that supposedly included all the fees, but when I went to pay I had three different additional charges. Way more money than I wanted to spend, but still a moderately reasonable price. I asked about up-charging the unit while I was renting, they said since the units are a month-to-month lease they can do that. In order for them to do so they have to send out a 30 day notice of the price change, typically through the mail.

I appreciate how Shalynna Cooper continues to set the standard for customer service. Shalynna has gone above and beyond all other storage location managers, she has assisted me with getting my materials into my units and calls when there are shipping issues vs. sending drivers away. Her professionalism is outstanding and she has the best attitude of all managers for the many storage locations my company has units in.

Greatly appreciate the efforts of the General Manager, Ashley T, and the Manager, Lock P. Both were efficient, well trained, and professional. Lock when out of his way to make sure we had all we needed for our move. Ashley did a fine job of the administrative details. Both are deserving of high praise in their outstanding representation of the CUBESMART Company. Jim M.

Storage units can be expensive in larger cities. CubeSmart seemed to be one of the cheapest in the San Antonio area. The facility is large, clean, and very secure. You can also pay your bill online, which is very convenient. The office manager I dealt with on the property was very nice and had plenty of information. I would definitely recommend this storage company.

Shalynna is so awesome and the sweetest! She has helped me transfer units multiple times, just yesterday helped me get a second unit! Shes always prompt and makes sure everything we need, we have and she checked on us upstairs as well! She is phenomenal and as long as I am in SA ill be using this cubesmart! Thank you Shalynna for being simply the best!

I was and am so please with your employees at this location I appreciate how SHALYNNA COOPER assisted me with getting my unit in advance. She went over and beyond her job responsibilities, and even stayed late to help me. Her kindness and professionalism is outstanding and best I have experienced with at any storage locations I have dealt .

My Manager, Adrienne, has offered nothing less than VIP red carpet superior customer service. She has made my business experience exceptional while I have been traveling for a masters degree to CA. and upon my return for a new employment opportunity. I would highly recommend Cubesmart for all aspects...Thank you Regards

Such personal attention to our needs. I have used this storage facility for over 6 years. Always clean and safe. Office directed me to Cubsmart web site, to take advantage of huge discounts. Was extremely efficient. Even helpful when we had to cancel our unit for now. Thank you for smiles, and great service.

This place was perfect for what I needed. I was able to reserve a storage unit online without any payment. They also had the best prices out of several other companies I had compared them to, as well as having a military discount. Shalynna was very helpful with getting me all setup in a timely manner.

The Cubesmart staff are the most professional staff in all of San Antonio. I have been to many self storage facilities because of my career and the owners need to know that they are the best in all of Texas. They are genuine and customer friendly at all times. They are the best. Sign, David McCary

Went into the store, but didn't have space to accommodate my needs . I was very satisfied with the customer service, and they offered to take my information to notify me when space became available. Despite they didn't have the space I needed . I highly recommend this facility to anyone .

Moving from DFW area to San Antonio and needed a climate controlled storage unit and this location is ideal. Shalynna assisted us with all our questions and showed us a few units which were clean and storage ready. We appreciated her knowledge and her assistance. Nice and easy !!!

Very sad there climate control doesn't function and the manager refuses to fix it. Folks that dont visit there units frequently won't know till there furniture and belongings are damaged in this heat.if one person see my little review least id id s one person's belongings.

Adrienne and Diane have been very nice and helpful during the whole process of placing all of my belongings in storage. The storage units are clean, and the location is great! Absolutely recommend CubeSmart if you're in need of storage! Thank you very much!!

Well lit, designed, and managed. The storage is easy to access and seemingly as safe as it can be. The entry into the facility is rather narrow though, so if you're trying to store any big items like furniture, I'm not sure how well that would work out.

Manager was so helpful even thought I arrived right before Closing. She explained everything and took the time to test the gste code and back to my unit to make sure the lock worked. Such a nice experience and looking forward to moving my stuff in.

Everything was smooth and easy in obtaining the space. Adrienne and Rudy were very friendly, helpful, and knowledgeable. Website is easy to use and reserving the space was quick. The storage area is very clean and maintained very well.

Ashley was super helpful and knowledgeable about what would be the best for my storage needs! Definitely turned my hectic day around and I will share my amazing experience with friends and family! If you every come in, ask for Ashley!

This has been the very best Customer Service experience I’ve had in a long time. Sandra and Shalynna took excellent care of me. Went above and beyond the normal customer service expectations. They deserve a million stars.

Shalyanna was awesome. Helped me several times in crisis. As we moved out on a holiday weekend. She followed up with me immediately to make sure it was me that moved out and to confirm as my next payment was coming due.

First time getting a unit, Shalynna was super helpful and got me all fixed up! Really assuaged my anxiety (as a first time mover), and appreciate all her hard work! Super clean grounds, easy to navigate. Easy to lease!

The service that I received, from start to finish from walking in, was phenomenal. Shalynna was quite knowledgeable about the property, and the units. Overall experience was a 10 out of 10.

Shaylynna is an exceptional manager. She helped us find an economical solution for our storage, and the entire experience was seamless. Clean facility, easy instructions. Highly recommend.

Teresa was amazing ..very hospitable very knowledgable , and very helpful. Great manager for a great secured climate controlled facility. Units are very clean and accessible at all times .

Good place and very helpful. Their manager Shannon was locking the doors for lunch when I drove up and she unlocked them just to help me out. Will be continuing to use them in the future.

Staff here is super friendly! Units are very clean, great location and secure. Would highly recommend. I struggled to find a place with such great service - glad to have found Cube Smart.

Teresa was absolutely a delight to work with. She made a stressful/hectic experience into a stress free one. Very knowledgeable and helpful and assisted with all my needs and questions.

Very nice and helpful! Walked in to confirm a reservation for a unit on the second floor and they were able to move me to a bigger unit on the first floor within a couple of minutes!

Tersa was 100% professional and the facility was clean/maintained. She answered all my questions and connected with me in a personal level. My experience was seamless and complete.

Lock very helpful, cost aware, positive, aware of conditions & security. Thank you Cube Smart & Lock for exceeding my temporary storage expectations! Suzanne is very happy too!

Move in/out was quick and easy. CubeSmart provides customers great rates and I have not seen an unexpected monthly price increase like some of the other storage providers.

Clean and convenient to my apartment. Very responsive staff. Great having two elevators and two entrances. I felt very secure and I felt like my things were secure.

Shaylynne was very professional and courteous. She was very helpful and informative about the storage unit I inquired about. Thank you so much for all your help!

I just got a rate hike- the 2nd one in less than 6 months. Judge for yourself. Just what people need when nobody earns an adequate income for basic nessecities.

Needed to stow my apartment for a few months and this cubesmart was very clean, and reasonably priced. Would use again if ever needed another storage unit

Very secure facility, easy access from frontage road, and property manager always double checked to be sure it was me that got my vehicle from it's spot

Very easy and the staff is extremely helpful and kind. Facility is clean and looks secure. Great locations with easy access off and on the highway.

If I could give them more stars, I would. Their website info was perfect and spot on. The onsite service received was exceptional. They were great!

Friendly staff, easy online reservation, 1st month free (small admin fee and insurance required). Carts available and also a moving truck as well.

Lock is great! Always friendly, helpful and professional. If you need storage in or near the Stone Oak area, I'd highly recommend this location.

Since January 2017 start of my storage the service has been most helpful and efficient. Particularly high marks go to Anita. Mr.G. Oct 2017

fast, efficient and knowledgable employee. helpful by answering my questions in a highly responsive way. a very good experience overall.

Very clean and well lit. Easy access. The manager S.P. was friendly and competent. Nice combination. Good location just off 1604 Thanks

We are moving here Thank goodness I have found a safe and incredibly clean storage facility. Manager was so sweet and kind

I've always had agreat experience with cubesmart, never had a problem and their customer service it's been outstanding!!!

CubeSmart is perfectly located. Best of all, they have an amazingly helpful manager SC to expedite the move in process.

Great facility...clean, well-lit, safe and secure. Well maintained. Staff was always helpful, courteous, professional.

Lock the manager was very informative. Easy and quick setup process. Would definitely recommend to friends and family.

Adrienne and the rest of the staff that I have dealt with have all been amazing with accommodating our storage needs.

Shaylann was so sweet. She took the time to help us get set up. Super friendly and knowledgeable. Great employee!!!

Shalynna is the best, I've dealt with her from the beginning and service has always been great and always helpful!

Spectacular customer service! Teresa stayed late on a Sunday with a smile on her face to help get us moved in.

Professional and very friendly staff. Very secure and clean facility. I highly recommend this storage company.

Prices are a bit high, no lights in the units so you have to bring your own lantern just to see in your Cube.

The storage complex is clean and convenient to my location. Rates are competitive and the staff is friendly.

The service is excellent, the manager is very attentive and always willing to help. Facility is very clean.

It’s very clean and well maintained. The staff is so friendly, helpful and courteous. Highly recommend.

Shalynna was great to work with and she got me set up very quickly. Highly recommend coming here!!

The people at this Cubesmart are awesome great friendly service from the moment I walked in.

This place is good highly recommend this place for a good storage place and at a good price

The customer service is excellent! Great experience to help make the move less stressing.

Unprofessional rude it's way too many list the problems .Just go elsewhere for storage .

Friendly staff, clean office, quick service, great security and conveniently located!!!

Staff is unprofessional and uncooperative and gates frequently have technical problems.

The staff are amazing. They’re very knowledgeable and helpful. Ms. Cooper is awesome!

The place is clean, security minded and convenient to my home. Staff were helpfull

Conveniently located. Location of entrance doors could of been different. Oh well.

Dave was extremely helpful and friendly. I would highly recommend this location!

Professionally organized self storage with a loving front desk team. Great job

On short notice, rented a clean storage unit, easing the stress of my move.

Amazing Staff! Shalynna is amazing! Super friendly and extremely helpful!

Highly recommend! Great facilities and very helpful and friendly staff!

Lock was so helpful and kind. The facility was safe, nice, and clean!

Very friendly and professional staff, answered my questions honestly.

Clean units, friendly staff, great location easy to get in and out.

Friendly staff, clean facilities, safe area, and amazing pricing.

Love Adrienne Hacker!! Plus, the moving truck is fabulous!!!!!

The storage has always been kept clean while we were renting

Great place good prices and awesome people working there

It was a clean, well run storage unit at a fair price.

Exelente service only very expensive the late charges

Great experience and helpful staff! Would recommend.

Amazing customer service and well managed facility

Clean well secure place, Great personal attention

Move in and out was easy, staff was available!

Great place, friendly staff. Always helpful.

Great facility. Wonderful customer service!

Wonderful people, Adrianne is so helpful...

Nice facility, but the price is too much.