We have been customers since we moved to San Antonio 5 years ago.We looked online at the reviews and it didn't seem like a bad idea to store our household goods here.We needed a humidity controlled unit and waited for a 10x10 to be available. Over the years things went smoothly but the rent kept increasing,which was understandable so we were going to downsize to move to a smaller unit but we just kept putting it off and we stayed way longer than we intended. We took our Christmas stuff back in January and there were no issues still. Fast forward to March when we went to get our luggage from storage.We went to our unit and our key wasn't working and we didn't know why. We flipped the lock over *which looked identical to our round lock,red sticker and all* and took a picture of the back of it.It said Uncle Bob's Storage on it.So we went to the front desk to find out what was going on. The front desk person came up with us and said they had been broken into but our unit was not effected. We told her about the lock being changed and we could not get into our unit. We had to cut the lock off and sure enough our unit had been hit. Our luggage was gone and 2 very expensive Lego sets were missing that we had just received for Christmas. The person put a lock on it to come back. Come to find out the person who did it,checked in online and wasn't even in person to do the storage rental,came in after hours and stayed all night wiping units out. They did not call anyone to let them know what had happened. We had been there January 18th dropping off our Christmas stuff and it happened on the 21st. They could have at least given a courtesy call to all of the units that rent in the facility to let us know what had happened so we could at least come check our unit out. So we had to make a claim on our insurance and file a police report which could have taken place months earlier. We decided to move out when they upped our rent to $200 after this happened. We cleared out our spare room and now have all of our belongings in our house. We will not use this company again since they allow online rentals and you don't have to show up in person to claim your unit. This was very poor customer service on their part. I won't trust anyone with my household goods again.

It's a descent and clean facility and the front desk workers are very nice. My only probably (and a very expensive one if you're not just needing short-term storage) is that this specific location is not flexible with regards to payment increases. My rent keeps increasing and the same unit online, for the same size and type of unit, is over $100 cheaper now. I said I will just close out my current account and go with the new one online and move everything from one unit to the other, but I'd rather not have to do that and asked if the rent could just be changed to the same as what's being advertised online, which didn't happen. The call center said that made sense, but I needed to call the store because that was a management decision...soooo I will be moving myself this weekend rather than throw over $100 away every month. To me it's bad business to increase prices because you know people aren't going to want to move all their stuff that often and can get paid those increases due to that fact. I will look more into other storage places and be sure to ask more questions with regards to long term storage before i move my stuff into another facility.

I had the most pleasant experience at Cubesmart thanks to Mr. Mike Ellis. I moved here from Kansas and had reserved a storage unit at a different only to get here and find out that all of the units were not climate controlled I needed climate controlled units to store Items that would not hold up in the heat here in Texas. I had two truck loads of items and was not pleased to find out I could not use the storage units I had reserved. After searching around for hours we stopped at Cubesmart where we found Mike working on of the most pleasant people I have met here in San Antonio Mike assisted us with the units we needed, and all was well. Than you cubesmart for hiring people with such good customer service.

What a find! I was looking for a small climate-controlled storage space close to home. Cube Smart's website was easy to use and I was able to set up an account, select a storage unit, set up auto pay, and make my initial payment in just minutes. My unit was clean and contained a welcome package with a lock and key. After I purged everything I had in storage, closing my account was super easy as well. The reason for needing a storage unit was downsizing from a large apartment to a small apartment and not really having time to go through everything before I needed to move. The location was clean, cool, and had very convenient hours of operation.

I called CubeSmart after finding out that the place where we had confirmed a storage room was not available after all. Both Diane and James were so helpful. They reached out to us and made our move so much easier. They had a room the size we needed and helped us find a place to turn our U-Haul in that was closer than where we had been told to go. This is what customer service is all about. Thank you Diane and James for making our move easier.

Came to see about getting a quote on a storage unit. Casey was very polite and had a great personality. She was very informative about the pricing and promotions. Would definitely suggest talking to her and working with her. There needs to be more customer service experiences like this at other businesses. Best experience I’ve had in a long time.

The staff at MY CUBESMART ARE TRULY THE BEST WITH CUSTOMER SERVICE AND HOSPITAL. They take care of every situation in a very timely manner .i couldn’t be more happy with all their help and understanding. Thank you so much for all y’all’s understanding. I will recommend bandera and 1604 locations to everyone who’s in need of a storage unit. .

Unit was broken into and since I used my own lock I was told I was not covered under their insurance they made mandatory to have the unit. Price raise of over $30 in 2 years as well. Broken doors and elevators didn’t help the situation either. Will not use CubeSmart again. I would rather have a storage bedroom in my house.

Look elsewhere; this place is expensive. And they raised my monthly rent before my third payment. They also REQUIRE insurance on your stuff. Insurance should be a choice. If you don't have proof that you have coverage (through homeowners or renters, etc.) they charge you an extra $10 per month for their coverage.

Seems to be a lot of fees that were not disclosed when looking at monthly charges on line. Facility is in very good condition. Employees very professional and friendly. Access is easy. Great location. Mandated insurance. Would check with other insurance coverage before signing. $12/mo for $2K coverage seems high.

This location consistently has the best prices in town. Customer service is amazing. Within 30 minutes of making an online reservation I received a confirmation call. When I arrived at the location, I was remembered by the rep and received my unit within 10 minutes. Definitely recommended.

I made my reservation online and it was simple and easy to follow. I was greeted by name upon walking in and James Harmon answered all my questions, toured the facility with me before signing paperwork and was so friendly and down to earth! Would definitely recommend this storage facility!

This is now the second time I have used CubeSmart. The registration process is quick and seamless, the staff was very cordial, and the facility are kept up pretty well. I have and will continue to recommend CubeSmart to others with storage needs. thanks you CubeSmart, Satisfied Customer

Casey and James exemplify customer service. The facility is older but that only means most of the storage units do not have internal lighting. I'd like to see more security cameras inside! But it is always clean, accessable and free of bugs/rodents which I have seen in other facilities.

I went in on Saturday and was in a bit of a rush, but the Manager listed to my needs and walked me around to two units, where I picked one. The sign up cost and first month free along with the quick sign up process was very nice. Easy to work with and easy to understand. thanks!

Over the past 3 years I've occupied a large ground level drive in unit at this location. James and Lisa have been extremely helpful during my time here and have gone above and beyond for any requests or needs brought to them. I'd give the team 100 stars if I could! Thanks y'all

Thank you James and Marcos for a very smooth and easy transaction. I rent s 3 units from you in recent days which will be filled soon. The property is very VERY clean and well and I will feel very safe storing my belongings there and recommending your service to others.

As usual Casey always takes care of all my storage needs with a positive attitude and never complains. This is the positive Customer service that all business needs to practice. Thanks for always being welcoming and making my experience with cube smart a great one

Casey was amazing, super helpful and patient. I stored my things with CubeSmart in another state and wanted to stay with the same company… Casey made me glad that I did. So far, my experience has been smooth and stress free. I highly recommend this location!

Thank you CubeSmart for your caring manager, Casey! Since day one, Casey has been genuine, informative, and most importantly professional. Today was my last day at CubeSmart, but I will continue to say hello and stop by from time to time! Best regards! AM

James was great - he called me and explained the site wasn't going to be open the weekend I rented and had to move my stuff in. I, however, had to move things on that weekend, and he, with no issue, canceled the contract. I didn't know it

Store Manager Casey Jones personifies professional courtesy while consistently delivering a charmingly tranquil experience, assisting me throughout my transitioning period with a tactful command on product knowledge and Customer service.

The unit was always clean and the staff was friendly, however the prices kept being drastically driven up despite being a long time customer. I also wish I wasn't restricted to what hours I was allowed to access my personal belongings.

We have used this location for many years off and on to meet the needs of our family. Staff are very nice and helpful. Great location. Easy to pull moving trucks in and out. Would definitely use again in the future! Highly recommend.

I went by last week to rent a unit. Had a great experience with the manager. Very helpful and great attitude. Was running a bit late and got there at 6:02 he was still able to help me and offer great customer service. 5 star +++.

Casey was super friendly and got me into a unit with no trouble even though I had booked accidentally at another location. She made my experience very nice and smooth. Would recommend to anyone looking for storage in this area.

I have been doing business with CubeSmart for 6 months now. Hands down they are the best in the business. Facility is kept in top condition , and Casey Jones keeps me posted on all my deliveries. They come highly recommended.

NOT SAFE, NOT SECURE!!!! This is the 2nd time my unit has been broken into. Another time they had a water leak that damaged my stuff. All that and they have raised the rent significantly. I do like the staff though.

I really appreciate the Manager at CubeSmart. He stayed late so I could meet the movers when I was lost and trying to find my way to their storage facilities. The place is clean and safe with reasonable prices.

Casey was great! I was able to get in and out pretty quick and even made a reservation online which Casey promptly called and confirmed. Best customer service with a storage facility to date. Thanks Casey.

Casey provided xcellent customer service and she's very friendly! My girlfriend and I received help for her and she was awesome!! I rarely ever leave a review but wanted to give her flowers.. Thanks Casey!

The manager Casey was so nice! Her customer service was on point. Even with Covid19 the facility was great about being flexible with monthly payments. I would definitely use them if I need a unit again.

So far so good! Thanks James for your help! I recommend it was super fast & easy to rent they provide with everything you may need location could be better but overall my experience has been good.

Great experience! Called the local storage location and the rep was professional and answered all my questions. Loved the easy online reservation and the app makes it even easier to do business.

Clean, secure place The lights do not come on automatically, and have to hunt for light switch. Have rented here for five months and just received notice of rate increases of $30 per month.

KC and James are the nicest managers I’ve met. I’m here from South Africa and the excellent service they gave me make it easy For me to recommend Them. They are always friendly and helpful

very helpful and nice staff . Very curious and welcoming. I feel like this is a really nice and place to keep my things. The staff made me feel like my things are very important and safe.

The staff st this location is awesome. They always great you with a friendly smile and are always attentive to your questions and needs. The facility is clean and well taken care off.

Been here for a few years. My only real gripe is that the doors in the hallway are normal width. It would make more sense if they were as wide as the hallway or as wide as possible

James and Casey are the best part of CubeSmart!! Their customer service is out of this world!!! The way they care for their customers and maintain the property are outstanding!!!

I came in to look at a couple of cubes, and the store manager Casey was so friendly she answered all my questions. When I ready to store my things I will be storing with them.

Everyone has been so helpful. A lot of follow up as we ended up checking in a few days later than expected. Spotless facility, very secure, extremely happy so far

Thank you to the young lady who helped me on Saturday. She was so nice and pleasant to work with. She made sure I was well taken care of. Keep up the good work.

Reservation process with actual site went smoothly. Check in process was efficient; staff was friendly and informative. Storage space was exactly as expected.

Thanks Casey and James for always being so helpful whenever I need assistance. I'm always checking in or calling with questions, I like to know my items are

I would highly recommend this facility. Casey is very professional, knowledgeable and responsive. Thank you so much Casey! Very smooth and stress free move!

Casey is very professional. She answered all my questions and was very helpful. Great experience. I highly recommend calling Casey for your storage needs.

The staff at CubeSmart are very proficient in the work. Everyone has been very helpful with my needs. The facility is immaculate and the pricing is Fair.

I am sorry but I am not happy with the service I received from the lady at the front desk. She was snooty and had a bad attitude when I asked for help

These guys at Cubesmart are fantastic!!! Always helpful!! Casey is always amazing!! One of the best experiences I have had with storage facilities!!!

Kayci at the desk was very helpful and friendly. She was always there to answer any questions and assisted with getting me set up in a timely manner.

James Harmon is very friendly, knowledgeable, and accommodating. He kept us well informed and answered all of our questions. A big thank you to him!

Been in customer service for close to 40 years James Harmon reins supreme in his attention knowledge and willingness, pay him well because i will.

Thank you Casey for helping in my transition from another state. Not only have I appreciated your expertise but I have made a good fr iend.

Casey always offers Great customer service and Great communications. The pricing has always been great and extended flexible hours.

The customer service that Casey provided was incredible. She went far and beyond our expectations. She’s an exemplary employee!!!

I love the new manager here. She totally took care of all my needs for a bigger storage unit!! I hope she stays here!

Rob was extremely helpful, first time having to get a storage and I think I’ll be choosing cube smart for now on

Casey was amazing! She provided fantastic customer service. I highly recommend leasing a unit at this location.

A wonderful place of business, very friendly, courteous and professional. I definitely recommend it!! GOD Bless

James helped me and he was professional and cordial. I’m happy with CubeSmart and their team at this office.

Casey was very polite and helpful. I am very appreciative of the help she gave me in finding what I needed!

Wow. I get why they call it cubesmart, because you'd have to be stupid to store your stuff anywhere else.

This CubeSmart is awesome, great monthly selection and prices, the nicest people you will ever meet. :-)

This was the cleanest and best run storage facility we’ve ever dealt with. The prices were awesome.

Great experience for this first-time renter. Everything was thoughtfully explained and confirmed.

The customer service personnel were fantastic and promptly alerted us if there was ever an issue

Casey has given us the best experience! Making moving less stressful! Cannot thank her enough !

Very friendly staff! They were very helpful in helping us get a unit and getting set up!

This location has the best rates in the city! Great customer service provided by James.

Casey is sooo wonderful. Very very helpful!!! Thank you for all your doing and service.

The manager was great in explaining everything we had to do to rent a storage locker.

Easy online, no-contact reservation, ready the next afternoon, clean and good to go!

Friendly and knowledgeable. Guys there had an answer to all my questions. Thx guys.

Very nice place to keep your belongings, but think it needs a little more lighting.

My belongings werevsafe and easy to access without needing to make an appointment.

Very easy to set up. Person on the phone walked me through the whole process.

Awesome management. Understanding and willing too work with all you're needs

Friendly and knowledgable staff made our search quick and easy for storage.

Gate/facility hours of access. Nice and understanding staff at front desk.

Tammy was phenomenal. She had a great personality and was super helpful.

Great experience The manager Ms. Casey Jones made the process very easy

Great customer service, management people are very help wen need help.

Professional service at every point of the storage renting process.

No hassle. Great price. Didn’t have to cancel 30+ days in advance.

Site managers at this location are considerate and awesome people.

Casey Jones is a great person and easy to work with. Very friendly

Esteban was very helpful . Excellent customer service from staff.

Great people great communication great service no complaints!

Manager (don't remember name) extremely friendly and helpful

The managers are super nice. The place felt clean and safe.

Staff is very helpful and the facility is clean and bright.

Cleanliness. Respectful and helpful staff. Good rates.

Clean, friendly staff and convenient access …

Casey was great! Knowledge, respectful, and funny.

Great customer service, friendly and inviting.

Smooth transition, awesome customer support!

Great place to store your items

Casey was nice and helpful.

Fast and easy. No hassle