I am writing to express my disappointment with the unprofessional behavior I encountered at the Dental Wizard Clinic. My friend is father of two children, aged 9 and 4, who recently moved to the UK, he was expected to receive quality and compassionate care for his family's dental needs. Approximately two months ago, his son 9-year-old experienced a dental issue, and his GP referred him to your clinic for treatment. During there visit, they were informed that registration was required, so they provided all details to the Dental Wizards staff for the purpose of registration. They were advised that the registration confirmation would take up to six months and would be communicated via email. However, when his wife visited the clinic today seeking guidance for her son's dental issue, she was informed that they were not registered in the system. It is concerning that there previously provided details appear to have been misplaced, necessitating us to provide them again for registration. Consequently, they now face an additional six-month waiting period for registration. Furthermore, when I contacted your clinic earlier today at approximately 10:45 on December 4th, 2023, I spoke with a receptionist about this matter and requested her name to initiate a formal complaint. Unfortunately, the receptionist refused to provide any details or her name for us to proceed with the complaint process. I am writing this review to draw the attention of the management to the need for a professional receptionist. It is crucial that this matter be addressed promptly as there child is experiencing dental problems that not only cause physical discomfort but also affect his interactions with classmates due to the unpleasant odor from his teeth. I kindly request that you thoroughly investigate this matter and take appropriate action to rectify the situation. Your prompt attention to this issue would be greatly appreciated

I am writing to express my disappointment with the unprofessional behavior I encountered at the Dental Wizard Clinic. As a father of two children, aged 9 and 4, who recently moved to the UK, I had expected to receive quality and compassionate care for my family's dental needs. Approximately two months ago, my 9-year-old son experienced a dental issue, and his GP referred him to your clinic for treatment. During our visit, we were informed that registration was required, so we provided all our details to the Dental Wizards staff for the purpose of registration. We were advised that the registration confirmation would take up to six months and would be communicated via email. However, when my wife visited the clinic today seeking guidance for our son's dental issue, she was informed that we were not registered in the system. It is concerning that our previously provided details appear to have been misplaced, necessitating us to provide them again for registration. Consequently, we now face an additional six-month waiting period for registration. Furthermore, when I contacted your clinic earlier today at approximately 10:45 on December 4th, 2023, I spoke with a receptionist about this matter and requested her name to initiate a formal complaint. Unfortunately, the receptionist refused to provide any details or her name for us to proceed with the complaint process. I am writing this review to draw the attention of the management to the need for a professional receptionist. It is crucial that this matter be addressed promptly as my child is experiencing dental problems that not only cause physical discomfort but also affect his interactions with classmates due to the unpleasant odor from his teeth. I kindly request that you thoroughly investigate this matter and take appropriate action to rectify the situation. Your prompt attention to this issue would be greatly appreciated

I've changed my rating. Whilst I was getting visual check ups, everything was going well. Attempted to have a permanent filling a few months ago and had to go back 3 three times within 3 months to allow the dentist to go over it and do it properly, the matter still isn't resolved. I called the receptionist on the 4th attempt to make a complaint but never got a callback. I have forwarded a complaint to NHS England to see If they can make sense of the situation as they understand the patient is not always treated with care. I haven't got time and money to waste. I've noticed in the reply below that there is no reason for not calling back. I may have only paid once but I shouldn't have had to go back 3 times and still after that feel some slight sensitivity. It was never done properly. I went to another dentist and she told what type of filling I should have had and it's not the one I was given at dental wizards.

My mother has been in the good hands of Dr. Rishi for over 24 years. I called on 29.12.22 and explained she needed an emergency appointment. The kind receptionist told me Dr. Rishi will be in tomorrow and they’ll phone her in the morning with a time. The next day I was called back by a unprofessional rude young lady who wanted to book my mother in for the 12.01.23. I explained we were waiting for an emergency appointment, her reply was ‘bleeding gums are not an emergency’. She completed ignored all her serious symptoms, and furthermore went on to tell me how Dr. Rishi wasn’t back until 2.1.23. Why wasn’t I told this yesterday? There was no apology for their error. I was able to book her in on the same day elsewhere. 5 stars for Dr. Rishi, 1 star for the receptionist.

The receptionist is very nice apart from that I can tell you one of the worst dentist surgery the dentist guy is very very rude also if you see his job is like cowboy job is not a proper dentist highly recommended don't waste your money to go there PLZ If you GUYS can see every review They said they can't find on their record but they are lying if I have a chance i will give them BIG big 000 I just wait a lot of money on this dentist couple of years I was a free patient then realise they are not doing their job properly then I told them can you do it my treatment privately I was thinking they will do good job if I do it privately but no I was very very wrong the cowboy dentist is cowboy they don't want to improved.

I went there 6 years ago and it's definitely the worst dentist I have had. He is quite rude and not friendly at all. On top of this he isn't good at his job. He replaced my crown on a molar. After the work was finished he didnt even offer to let me have a look using the mirror, I had to ask. On top of that he had made it too high so the teeth on the other side of my mouth could no longer touch. He himself said the bite is now not right, however did not care to rectify his bad job. It is still an issue I have to live with now. The staff at reception are lovely, but he is a joke.

Dental Wizards has been mine and my family's dentistry for many years now from 80s if memory serves me and now the Third generation of my family are patients too.Its a very clean proffesional and organised practise. Located in a very accessible place near seven kings Station less than 4 minutes walk and bus stops maybe 5 mins.. I would recommend this Dental surgery to anybody and from mine and my families experience we've never had to look elsewhere. Appointments are given in decent times to suit around you. Ideal for anybody looking to register .

This is a business, not a doctor keen to help patients in pain. Later edit: cancelling an appointment 7 days prior appointment date is not late cancellation from my point of view - you may have a different one which I appreciate. However, that "out of the way" means no other patients, which is understandable, considering the male staff attitude. (the other reviews are stating the same). However, for a nhs consultation the changes are £23, not £89.00 what you've tried to change me. Aboslutely disgusting!

My family have been going to this dental practice for many years. We have always been very happy with our dental treatment that is carried out with professionalism & care. All treatment options are fully discussed before proceeding ensuring decisions are made together. We appreciate having access to such a high standard NHS dentist.

The service I get at Dental Wizards is excellent. There is clear communication and appointments are always followed up. I have never had a bad experience here. My dentist gives me good professional advice every time I visit, and I completely trust my dentist when it comes to my dental health. I would not go anywhere else :)

The service is prettpoor, rude receptionist, and the dentist is dismissive and rude. They also try to upsell you and if your not interested they disregard you. If your in need of an NHS dentist like I was go as a last resort but I would recommend going private and bot using them if you have the choice.

Hello everyone, my name is Ivan Ivanov and I’m fortunate to be a patient of the esteemed Mr. Rishi Mehrotra more than 11 years, he has taking care of my dental health . I want to see how much I thank you to Mr. Mehrotra and all the staff at Dental Wizard. THANK YOU !!!

Arrived a few minutes early for my appointment and was greeted by a very friendly and welcoming receptionist. My regular dentist is very professional and caring in his work. All the staff were great from arrival, and throughout my visit. Very highly recommended ++++++

Dental Wizards provide a professional and friendly service. Multi-channel reminders are very effective so you don't miss an appointment. The only downside is that the service is too busy, and you may not be able to see a doctor when you need it urgently.

I had a lot of work done by dental wizards top and lower dentures all the work was very professionally done and I was delighted with the results I would very much recommend Dental Wizards as a fantastic very very professional dental surgery

Everything is perfect and everyone is so kind there. Perfect service, perfect communication, always helpful. The new receptionist is very kind and welcoming, the dentist's assistant makes you feel comfort and the dentist is the besttttt.

Receptionist was very friendly and I was seem on time and she sent Mr email reminders and called me to reminded me of appointments. Dentist was great and explained everything and the different options etc. Overall a great experience.

Horrible experience at this dentist! I went for a small filling which after was extremely sensitive. When I went back to this dentist he said everything was fine. A few years later this progressed into needing a complex root canal.

Very caring and professional experience. Had to call for an emergency appointment. I was seen the same day and the issue was resolved. I have always had positive interactions with the surgery. Staff are friendly and helpful.

Highly recommend Rishi here at Dental Wizards, Seven Kings. Very understanding and patient with myself, knowing I don't like the dentist that much but is very accommodating to help when you're in agony and puts you at ease.

Such a caring and efficient practice; the dentist is all that one would want, his assistant is perfect, the receptionist is always pleasant, and professional. The waiting time is negligible. Keep it up!

Thought I Had broken my crown turns out I had broken my tooth in half and was not able to save it ,so had to have an extraction was numbed up and tooth out no problem. Thanks for seeing me so quickly

The receptionist is very nice customer service, dentist is very poor quality and rude person. I don't advice anyone to give is mouth to him.Very disappointed with is service and quality is very poor.

I recently had a tooth out, nerve wracking!! The dentist was so gentle and the dental nurse so lovely and calming. I particularly liked that they called the next day to check up on me. Thank you!

I have been using Dr Rishi surgery for more than 20years and I can say he is brilliant. I have a six monthly check up and a clean and polish. The receptionists are aslo very courteous.

Long term patient of Dental Wizards, very pleasant team, always good 'service" and advice. Only issue is its getting more difficult to park , but not much the team can do about that.

I was seen by my dentist today for dental check. I was seen in time and was advised for another check after 6 months. It’s always been a good experience visiting the dentist

Such a great dental practice. Always see me on time and have no issues with getting an appointment. The practice is super clean and staff are really friendly.

Dental wizards were very good saw me on time and very professional..They gave me the right information regarding my teeth. I would recommend them to anybody

I have been going to this dental practice for over 20 years .the staff are always pleasant and the dentist is friendly and has always given great service.

I have used Dental Wizards for many years and have received excellent treatment throughout that time. Rishi is a superb dentist who understands cowards!!

The doctor is very professional and very quick. Got my tooth extracted and the staff & the doctor made the experience as good as possible..

Staff are very pleasant and professionally efficient, all work is carried out with care and consideration. Always a reassuring experience!

The staff in the reception are great however the main dentist, he is completely dismissive and lacks basic care for his patients.

Al Hassan and Jennifer Hassan have had Dental Wizards for many years would recommend them 100 per cent great dentist and nurses

Unprofessional please stay away plenty out their 1000 times better. Receptionist worst ever no professionalism. STAY AWAY

Been with the dentist for years. The receptionists are always helpful. The dentist really friendly and professional.

I'm a nervous patient but with the Dental Wizards teams care and understanding I am happy to attend my check ups

Very clean dental surgery, very professional staff and Dr Rishi is absolutely a star. …

As always great treatment done with a friendly smile and straight forward talking and good advice

Got my permanent filling done on my second visit. It was quick and smooth. Polite staff members

Prompt appointment, Clear explanation of my issues, then a quick and efficient treatment

Really bad dental surgeon very rude and arrogant will never advise any one to go there

Extremely idiots running this place, girl at customer service was least helpful.

DOCTORS HAVE NO MANNERS TO TALK TO PARENTS OR CHILDREN LOOKS LIKE A MENTAL CASE

I have no word.i wish I give 0 star.dr is never tc my teeth and my family.

Went for an emergency tooth extraction - very quick and professional.

Always friendly,and never had problem with the job they doing .

Good clinic. Am with them over 13 years. All going good

Always a pleasure getting a check up here. Thank you

Poor service and found dentist v rude and dismissive

Quick and easy and most importantly stress free

Friendly service. Fast and Efficient.

very nice staff and the dentist

Good professional service

Quick and efficient

Dental surgery

Useless