THIS PLACE IS A SCAM UPDATE IN RESPONSE TO THEIR REPLY: As everyone can see, based on their response, these people are quite unprofessional. Their first accusation is misplaced slander. I actually had no knowledge that updating a review made it more visible, but I appreciate the information and am glad that it works that way because I hope as many people as possible get to see my review. I also dislike that they are implying I am doing this in bad faith. I'm sure they wouldn't mind a 5-star review being bumped to the top. I am simply sharing my experience because I believe others have the right to know what happened. Obviously, to Dentistry on the Mountain, criticism of malpractice constitutes "abusive language". A good business would use the opportunity to make it right and improve their infrastructure, rather than take a defensive position and deny any possibility that they may be in the wrong. It is also disturbing that you say you "can not match" what you are calling abusive language. Why would you want to "match" abusive language? Why would the thought of responding to my review with abusive language even occur to you? Do you often think about abusing customers? Very strange indeed. Additionally, if you were truly "sorry for my experience", you would make an attempt to help me with the matter. It looks like Dentistry on the Mountain could use some help improving their customer retention strategies. Just a hint guys: Making assumptions about someone's intentions and accusing them of abuse is not a great way to convince them to continue to be your customer. UPDATE: I went to Grover Dental on Rebecca Street and they were able to FIX THE PROBLEM for $400. So tell me, Dentistry on the Mountain, why did it take $2,500 and two visits with two dentists to NOT fix what Dr. Ben was able to fix single-handedly in 30 minutes for $400? Either Dentistry on the Mountain didn’t fill my wisdom tooth, or the filling broke in less than 2 years. Since the pain never stopped, I am led to believe the filling was not done properly (or at all). Full story below: I came here with a toothache. I asked them to fix it. Naturally, they upsold me on a slew of extraneous work. Fine. I never go to the dentist, I had coverage from two insurance companies, and I figured I might as well get as much work done as possible as long as it was covered. I told them to keep whatever work they did within the limits of my coverage. As a student with little extra money, this was important to me. I was told this would be no problem. Long story short: They performed a bunch of work on me, making sure to drain all of my insurance money, and they billed me for additional money afterward. My tooth never stopped hurting. They will not be receiving my money. Stop taking advantage of people. I did not risk my own money, but I can only imagine the damage they have caused to others. My tooth still hurts and I will now need to pay for it myself. Heed my warning. This is a mall-quality establishment who is far from being beyond expediency. Proceed with caution. Better yet, just venture elsewhere.

review date: may 31, 2022 customer since: may 2022 after 3 years at my previous dental care provider, i decided to go to the market and see what was out there. after sending out my e-mails and follow-ups, i decided to try out dentistry on the mountain (DOTM). they have been live on location at the mountain plaza mall for over 20 years. i had a tongue burn injury and wanted to see how DOTM would deal with that. i was transparent and clear up front that i was looking for a new facility, and was willing to give them a chance, without promising i would commit to DOTM, and would see what would happen afterwards. to their credit, DOTM acted in good faith with no guarantee that i would become a perm, f/t client. i believed they did a good job with the tongue injury. i then decided to get a dental cleaning done. what i appreciated is that the hygienist, spent the proper time on cleaning. there was talk afterwards about what i could do on my end to maintain and improve my dental hygiene. professional, yet polite and pleasant to deal with. from there, a subsequent complete oral exam was done today. 4 cavities and a filling were found to be required. the servicing for such was very peaceful and with little pain and discomfort. i believe that i made a good business decision to get involved with DOTM. what i appreciate about DOTM: -reasonable hours; open saturday as well if you need it -DOTM was the fastest one out of 6 contacted dental offices to respond to my e-mail inquiry. they actually responded within a few hours. 2 others responded next day; and 3 others didn't bother to respond at all. -DOTM has an environment where staff actually seem enthused to be there. no sense of politics and drama compared to previous dental offices. -a balance on customer care and producing revenue, not just draining your health insurance benefits. they tell you what you actually need. -skilled staff that know how to make the not-so fun procedures (fillings) be as close to minimal pain as possible -very fair prices for services rendered. i wasn't having to fish into my pocket for cost overruns, like at my previous provider. in fact DOTM told me that they are willing to eat overruns under $40 in good faith for their valued customers. -staff that balances the clock and ensuring you get the attention you need for your service, not fast-food style dentistry. (meaning some other places may churn patients to produce optimal revenue) shout out to the following: -dina (admin lady) was very quick and responsive with e-mails, any question/concerns i had. had concrete answers when asked. -savah (dental assistant) good people skills. -dr. jamal (dentist) great people skills, excellent technical skill and expertise -julie (hygienist) hard working, efficient bottom line: i would continue using DOTM as a dentist office of choice. i would recommend DOTM to others if they are in the market and/or are unhappy with their current provider.

Dentistry On The Mountain is by far the absolute worst dentist office I have ever been to! I came in here because I was having pain in the left side of my mouth - an amount of pain I have never experienced in my life! It was so bad I thought for sure it was a medical emergency!! So I go in, with the understanding that these people work with ODSP and government assistance... They did not do a full X-ray, examines the wrong tooth/teeth and offered to do a root canal/ filling/ pricey mouth guard - on the wrong tooth!!!! They also wrote me a prescription for ibuprofen 600mg which I found out doesn’t even exist anymore when I went to fill the script!! So I told the staff I needed to consider my options as these procedures they offered were pricey and not covered under my insurance. Upon getting a second opinion at their sister company (Fenworth Dental), i then became aware that the problem was actually a cavity that was infected in the rear bottom molar left side!! Nowhere near the original tooth they had told me was the problem! It was only after Fenworth Dental had done a full panoramic X-ray of my whole mouth that they were able to identify this was the problem!! So in my opinion - Dentistry On The Mountain’s staff is trained to perform the most costly procedures without even being able to justify their reasons for doing the work! The dental assistant was laughing at me when I was explaining to her that I was in a tremendous amount of pain and what they were doin in mouth didn’t even hurt at he time - as I’d to say they thought I was faking the amount of pain I was in!!! I can’t even believe places like this are allowed to operate this way! I am completely disgusted in the way their staff treats their patients, and the way that their dentists are trained to treat the problems their patients are dealing with. Just because your dentists went to medical school does not make them doctors.... I highly recommend that anyone considering going here, does not! These people are extremely ignorant, scam artists, and liars.... I will be getting in touch with the right people to have this place shut down if possible. You people make me sick... how do you guys sleep at night... I would have given 0/5 star rating but the lowest you can go is 1/5.

Amazing dental service!!! Great place to go to have your teeth well taken care of. The team is very professional in examining and providing with solutions by priority. I had to do a general check up, cleaning, x-ray and night guard impression. This is actually my 3rd visit with them and they never fail to make me feel that I am in good hands. I am grateful to all the staff, specially to Dr. Khalid Marzouk who is really great in what he does. He made us feel comfortable and he explained all the procedures very well in a way that I could easily understand. You wont feel intimidated asking him whatever dental concerns you may have. Special thanks to Dina in the front desk too, she is someone who would make you feel at home. She is very friendly and helpful, great in accommodating your schedule requests. Dentistry on the Mountain is where I have ever experienced the best dental service! They are all professional, courteous, and friendly. Everybody made me feel like family… would highly recommend to anyone!!! With Dentistry in the Mountain, you can smile brighter

The front reception staff added wrong name and date of birth of my 10 years old daughter as Insurance Subscribers and submitted for insurance claim for dental service, and when the claims got rejected due to error made by staff on the documents, they refused to fix the mistake. They added false comments on our file and messed it up. I was not aware of this error for the last 8 months. The staff member Noor and Nav (I believe I spelled correct) were not willing to accept the fault. Now they have a written proof of their mistake but still not willing to own it. They promised to call back but ended up never calling back. Every time I called they were very rude and uncooperative. I was going there for years however the new receptionists are worst to deal with. I have decided to move to another clinic and best of luck to those who are still going there!

Well I've never had to ask a dentist to give me a filling. I went there knowing I had cavities and the xrays showed I did too but the dentist sent me on my way without saying I need to get them fixed. I practically had to beg him to treat me. There's always a different dentist there an he was unknown to me. Also they shuffled my son to another dentist without even looking at him because they noticed that he was fidgeting in the waiting room and sent me to a dentist that would put him to sleep without even giving him a check up. That guy was new to me as well. So I'm not very impressed and will not be returning. Plus the hygienist only cleaned half my mouth and told me I'd have to come back and they'd have to apply for extra cleanings from my insurance. Which they told me before but never made it happen. So not impressed.

The female dentist Dr. Had was very rude. I went because I was in pain from the extraction I had the day before and she was so rough with her fingers. She then offered to clean the area (because i had food peices in there) and she did it with cold water obviously. But With that touch I slapped her hand away from shock. She then said I was dirty instead of saying the tooth site was dirty. She said she could numb me but Im scared of needles and I had enough when I had the tooth out. Ahe said she couldn't work with me being in pain. She could of easily used the numbing gel but she continued with attitude. Her overall attitude was complete unprofessional and just plain rude! I wouldnt reccomend her at all. Im usually a very understanding person. I did not deserve to be talked to or treated that way.

The dentist, Heba, is both unprofessional and underqualified. Third time going to see her to fix the same filing that has been causing me pain and discomfort. I had to wait around for 20 minutes while she was arguing on her cellphone in her language. After finishing all my insurance coverage on unnecessary exams and x-rays, on top of charging me $300, I still have the same tooth pain. Avoid this place and don’t trust the positive reviews, as they offer $5 Tim Hortons gift cards for positive reviews.

I had nothing but a GREAT experience with the Hamilton Mountain Dental group. From the moment I booked the appointment, I received text with details, and address. The front desk employees are super friendly and professional. Dr Khaled took the time to review my history, ask questions, and made me very comfortable and at ease. Dr. Khaled is extremely skilled, professional and friendly, as well as his assistant Dr. Amira. The whole visit was seamless for me. Highly recommend the Dentist.

I personally had a good experience. However my partner was made to pay for a cleaning twice, since they didn’t schedule enough time for his cleaning before close. He now has to come back, make another appointment which will probably be in a month, and make another payment for another clean. He doesn’t have benefits so it was 400$+ for a checkup and clean, and it’ll likely be another $180+ for another clean. It’s definitely an added stress and headache.

There was a misunderstanding when I called to get my granddaughter in to see this dentist my granddaughter was in alot of pain after calling around for another dentist they told me it would be at least a week so I called my dentistry on the mountain back they welcomed us back and took her in right away they were all so good with her thank you for being so understanding would definitely recommend this dentist

I had a very pleasant experience here. Everyone was very nice starting from Tamana to Christel and to the lovely lady that the translation of her name is “Morning” in arabic and finally to the Dentist( Dr Tharwat). They were all very knowledgeable and to top it all, they were able to work with my insurance. I definitely recommend this place to anyone who is looking for a decent dental care.

Had to switch to a new dentist. Read the reviews on this location and gave it a try. I'm super happy. Great, friendly front desk staff. Professional hygienist and most of all a very talented dentist Dr. Khalid Marzouk, an artist in his craft actually. I'm more than pleased with the cleanings, fillings and, most recently, my new crowned tooth. The atmosphere is always light and pleasant.

This is the best dentist I’ve ever been to. Dr. Jamal is extremely nice and so comforting as is all of the staff I’ve met. I have severe anxiety and was nervous about my tooth extractions to the point of crying but I was comforted by staff and Dr. Jamal checked on me the whole time to make sure I was okay and made the experience easy. I couldn’t be any more happy with this office!

I want to say a huge thank you to all professionals who work at this place. I had a pleasant experience starting from the reception where I was told about every single step and what documents and forms I should fill out. The dentists and assistants were very nice, welcoming and professional. I'm satisfied with the services and I would definitely recommend this place to visit.

Loved my first visit here today!! Dr. Patel & his assistant (I'm terribly sorry, I didn't get her name ), Julie and the two receptionists were very warm and friendly!! I left with my teeth in much better shape than when I arrived. Thank you all so much for your hospitality and the excellent work on my teeth. Looking forward to my next appointment!

I have not had great experiences in the past, which made me avoid the dentist for years. However, ALL the staff at Dentistry On The Mountain made me feel comfortable and are super friendly... Mary at the desk, Rita the hygienist, and my dentist Izzi! Awesome!!! They handle everything directly with my insurer. Just fantastic service all around!!

I am terrified of the dentist and explained this to them when I booked my first appointment!! The receptionists were super friendly and understanding and ensured the dentist and hygienist were the same! Rita and Dr. Heba are amazing, I only ever see them !! My son sees a few people there and everyone has been fantastic!! Love love love it!

Dr.Khalid is one of the most wonderful dentist I came to him all the way from Toronto for filling and taking out one of my teeth and he really did an excellent work the I bring all of my kids my 2 daughter and my oldest son and the all happy with the work he did it for filling great job Dr.Khalid thanks for taking care of me and my family

Dentistry on the mountain, In my experience have been wonderful. From the Receptionist, to the Hygienist , to the Dentist. Everyone is there to make sure your experience is a good one. I’ve had to go a few times now and every time has been a wonderful experience. Definitely recommend coming here for all your dental needs.

I have been going to this dentist for years and have never had a bad experience. They are very thorough and make you feel comfortable. My daughter also goes here and she has horrible anxiety and they are so patient with her. My son is going to also start coming here soon. Rita is the best!!!!

I was always scared to go to dentist but the staff at this place is very nice , sweet and caring . I had appointment with Dr Jamal he is such a nice and kind person and i don’t t feel scared when he fill out the cavities .Love their service of reminding one day before appointment by calling.

We highly recommend this clinic, the attention and service is always incredible, my husband and I have attended here, the staff is always friendly and we have been able to use our insurance without any inconvenience, also they speak several languages so communication will not be a problem!

I went in for my first appointment in this clinic and met with their hygienist, Julie. She asked me questions about any discomforts or sensitivities i may have to ensure that this visit is as stressless as possible. She was very thorough and gentle. Julie certainly goes above and beyond!

I didn’t feel pain while I was getting my teeth filled but I still have one more filling their really nice people I use to go to the one next to lime ridge and I would feel like I got punched in the jaw and all the people would complain but yea there really good people.

I recommend anyone who has a dental problem to go immediately to this place, the treatment is nice from all the staff in this clinic, as well as the appointments are accurate and there is no delay from them, thank you for your patient with me and my family …

It was an experience to remember, from the receptionist, nurses and the dentist they were very friendly, polite, and educative. If I have known I would have gone there earlier. They were are very professional. You should go there for your dental care/plan. Thanks

Dr. Khalid is amazing. He has not only taken excellent care of my health, but he is also a pleasure to speak with at every session. It's uncommon to find a doctor that combines exceptional medical care with personal touches and caring for a patient as a person.

This dentist is so kind and understanding ! He doesn't make you feel bad if your teeth aren't in the best shape. He gives hope. He explains everything to you and gives you your options in terms that are completely understandable. 100 percent would recommend!!

Dr. Khalid has been one of the best dentist I have seen. He ensures you are comfortable and goes above standards to provide service and care. He has done all my work with no pain. He's done amazing work for my family and would high recommend his office.

The best dentist in town As an international student without insurance the dentist help me with a payment plan He did a root canal for the first time in my life i didn't feel any pain and i was so relax and the staf is so friendly I definitely recommend

The doctor is really patient, thorough and knows his stuff! All the staff is really very courteous and welcoming! Don’t be shy if you haven’t been to a dentist in a while, they won’t judge you lol! They know what they are doing. Keep up the good work!

This dentist office has been great in getting me in quickly. They are affordable and proactive in reaching out to me for appointment bookings and reminders.The staff are courteous and friendly. Ive been happy with the quality of work as well.

Dentistry on the mountain came highly recommended and I have had amazing service and experience everytime. The front desk staff - Noor and Nav are very warm and helpful. They make you feel welcome and relaxed, while being professional and

Horrible service and staff. Never got reminders and never bothered to rebook with me for next appointment. Never was seen by a dentist just a foreigner hygienist in the far back room who barely spoke English. Will never go back.

Excellent and friendly service. The staff provide superior customer service and always let us know about upcoming appointments and the status of our insurance coverage. I highly recommend Dentistry on the Mountain …

Pt safety was not kept in mind. Staff need proper training on pan scan and how to suction and be accommodating for a pet's needs. Left in tears and couldn't drive for about 15 minutes because I was shaking so much

The communication with this front desk staff has not been good. It's one thing to make an error but they will never admit it and put it off on you the patient. Poor communication with appointment booking.

Caring customer service and always professional. Their hours of operation allow for care whenever you need it, and they have been very accommodating in emergency situations too. Highly recommend.

After dealing with unbearable pain, I was able to get an appointment to deal with the problem nice and quickly. All staff were very helpful and professional. Will be continuing service here!

Great, accommodating and kind staff. Have always gotten my reminder calls. Always a clean facility and on time service! Plus perfect for my son who is covered by the Healthy Smiles Program!

Very professional and friendly staff members. Always make me feel welcomed and appreciated. I enjoyed all my visits so far and that is why I made Dentistry on the Mountain my dentistry ☺️

Had my dental exam, cleaning, and filling done in this location. They have an amazing team, and they make u feel comfortable. Will always come back to this location. Highly recommended!

I have been bringing my kids here for years and the workers are always kind and my kids have said they feel comfortable and have had a great experience at dentistry on the mountain!

Miscommunication or so..... just bcz i had no insurance... even the kid felt as if we were a waste of time!! My first experience was good but on return w/my daughter, was awful.

New to this Dentist and felt like I have been going there for years! Very friendly and courteous Staff. I felt comfortable and well informed once I completed my appointment.

Nav and Noor are amazing and great at what they do. They exhibits great professionalism in delivering their duty, making visit to the dentist office a wonderful experience.

I am very anxious about going to the dentist and I am so happy to say that everyone was very understanding and compassionate. I highly recommend Dentistry on the Mountain!

My wife and I have been going here for about 6ish years. The staff is amazing! Always gentle and kind. Love that they're open on the weekend so I don't have to leave work.

Great dental clinic with amazing staff. You can tell they really care and Dr. Khalid is very compassionate and knowledgeable and you feel great in his hands of care.

Everyone’s so professional and accommodating. The place is clean and the Doctors are really skilled and polite. Had a good experience. Will definitely recommend.

I have only good things to say about everyone I've dealt with here. All very friendly and helpful and even the dentists put up me (I have a complicated mouth).

Cleaned my teeth and told me all the ways to keep up with the cleanliness after. I’ve been wanting to clean up for a while and it was nice to do so finally.

The dentist office here is great! The staff is friendly and patient with there customers. I feel comfortable and happy coming to this dentist office!!!

The staff are fantastic and supportive toward myself and my family. Rita is AWESOME!! Always a pleasure coming to the dentist with this staff. …

Amazing cheerful staff, great with kids and ensure everyone is looked after and comfortable. Always easy to work with and a positive environment.

I’ve been going to dentistry on the mountain since 2015 and they never let me down! The staff and customer service is awesome and super friendly.

Great staff. Very accommodating. Great hours of operation. Comfortable while work being done. Always a pleasure the ladies at the front desk.

Wonderful atmosphere, great receptionists, and amazing dental staff. I would strongly recommend this dental office for all your dental needs.

Love this place. Welcoming friendly staff. Relaxing atmosphere. Gentle caring dentist. And he is funny too. This is a no fear dental office.

Love this place everyone is so friendly julie is my favorite hygenist she is so gental and makes the time go fast love our conversations

Very great Dentists and staff! Very patient and if you're scared of needle or anxious, they'll do everything possible to make you calm.

Friendly staff who know what they're doing and work quick. Very happy with the work done so far. I would definitely recommend to anyone

I recommend this place for your dental needs, Dr. Khalid is very knowledgeable and confident with his work. Not very expensive either.

Everybody at the office is so kind and professional. So glad we chose this office. Staff really take the time to know their clients.

The dr is very Professional, precise and very accommodating. I usually take the weekend appointment which working perfect for me

The service and atmosphere was very warm and welcoming. They were quick to get us in for service even tho we arrived early.

Great experience from start to finish. Staff and Dr. we’re all friendly and professional. Glad I discovered this place.

first time I went was great and the last time I went was the worse experience I've ever had nothing but pain and agony

I had a nice time with Nav. She really explained to me in details. I really commend her. The place is good generally.

Nice staff. Everything I go in for is cared for. I also half issues at home and they let me come in and help me solve

I would definitely recommend it. Service and experience were great. The staff is amazing; they're always courteous.

Excellent work. I received good care. The staff is nice. The secretaries are very nice, smiling, warm and welcoming

Front desk Customer service is very bad. They are professional actors to be awarded, especially the turban lady.

Doctor and staffs of DENTISTRY ON THE MOUNTAIN are very good and taking really good care of their patients.

I was very self conscious about my front tooth. They took great care of me and now I love my smile again.

I am a Mohawk College student and they provide me an excellent service, I highly recommend this place

such nice people, make you feel very welcomed! I recommend coming here for the best experience!

Friendly staff, thourough cleaning job, takes time to discuss concerns. Overall great service!

My experience was excelent. Judy the Higienist was so sweet. I recomend thus place 100%. LUCY

Today my teeth was cleaned and my cavities were filled by the best dentist in Hamilton.

They are very gently and caring. I always get lots of tips how to clean better …

Dr Khalid and his team provide exceptional service, i am pleased with their work.

Great Dentist and very professional, kind and courteous staff. Highly recommended

My experience here was great and happy with the work that was done on my tooth.

Friendly and welcoming staff. They are accommodating. The environment is clean.

Amazing experience! Took good care of me and my teeth, definitely coming back.

These guys are awesome! They take you in right away and they do a great job!

Very professional and qualified. Excellent staff and highly skilled doctors.

Very professional and friendly place. I strongly recommend it to everybody

Staff were great and dr. was excellent, reassuring and gave extra care.

Everybody is so nice and great at there jobs I highly recommend here

Great friendly practice. Patient with my son, helpful and caring

I appreciate all the team for everything they did to my kids

Amazing staff, so accommodating and friendly. Best service!

Staff is very friendly and helpful. Good experience.

Thank you Julie! It was a comforting experience.

You guys are really helpful and did a good job-

Very good service! Top notch dentistry!

Very friendly staff …