Some girl named April was pocketing money from customers and basically giving them "extras". She was complaining about having to work 2 jobs and not making enough money and how hard it was on her to anyone who would listen. Some guy working with her was doing all the work and struggling to keep up in the drive thru and she didn't even try to assist him. If I owned that store, she would be fired in a heartbeat. To top that off, my donuts were so cold and felt like they had been frozen and not thawed out completely. Does Duncan Donuts freeze their donuts???
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 3
Recommended dishes
Sausage Egg and Cheese

Terrible customer service. If I could give negative stars I would. Walked in it took about 5 minutes or so before anyone even acknowledged me. I ordered a medium frozen coffee with a shot of espresso and asked if it could be put in a large cup instead of the medium cup. I got asked why instead of no problem at all. Then once the drink was finished portions of it were still washed down the drain. I ask for this just for that reason, because I'm paying for a drunk that gets over made and portions of what I paid for get washed down the drain. We are in business to keep customers not lose them. Find better employees or train better on customer service skills. Coach up or coach out!

I’ve only been to this location a few times to date, but so far, they’ve always been generally clean, as well as fast and efficient. Jenna and Grace were behind the counter today, and they were both very friendly and helpful. Grace was the person to actually make my drink and get my food, and she was especially awesome; she took the time to talk to ME while she was engaged with my order, about why we both like the drink I chose and how my day is going. So, nothing about politics or sports, or something polarizing or serious, and it felt very welcoming. Bottom line, I would say that this was about as perfect an experience as one could hope to have. Thank you Grace and Jenna!

I go here nearly every morning and never have any issues except for today. I was given the wrong drink and once I alerted her it was clear that the drive thru associate did not know where mine was. So instead of having someone remake my lost drink she simply slapped my label onto the original wrong one and handed it to me. It was not until I left, on my way to work, that I noticed. I knew immediately in the first sip that it was not the drink I get every morning. Just wish she would have fixed the problem instead of being lazy :(

While current events have lead to most fast food places struggling with staffing, this location has remained friendly and timely. As of my last visit, mobile ordering had been disabled and they're requesting everyone go through the drive thru. However, if you do walk in, they will take your order and get it out in a reasonable time. Staff are friendly I very rarely have an issue with my order. Even if the drive thru is 10 cars deep, it rarely takes longer than 15 minutes.

Chaos.... I'm not sure how this place is even running. I actually saw an employee, yell at a customer, "What is the name!", when the customer asked for her coffee that she never received. The employee, (a girl with multicolored hair) yelled at her a few times before the lady told her that she was never asked for her name. Apparently the employee thought that the customer was picking up a mobile order, which she was not.
Service
Take out
Meal type
Breakfast

Every time I come here the customer service is 100% top notch. The lady today actually told us to drive and be safe and felt like she meant it. You don't get that kind of service any more. A couple times we've came in and order some donuts and they hook us up with extra donuts. My diet hates u but I love you lol. Hardly every a wait too and if there is a line it keeps moving... Keep on rockin' guys and gals!
Food: 5
Service: 5
Atmosphere: 5

We go out of our way to come to this location when we want Dunkin. Debbie is always pleasant and gives service with a smile at the drive thru window. There's energy and good energy coming from the inside. I refuse to go to the Roosevelt location. I don't want rudeness and unpleasantness before I've had my coffee in the morning. Who wants to start their day off like that? If you want Dunkin, great service and a pleasant start to your day choose this location.

XL coffe and sausage egg and cheese croissant are the BEST !
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sausage Egg and Cheese, Croissant
Recommendation for vegetarians
Somewhat recommend
Vegetarian offerings
Vegetarian menu or section
Parking space
Plenty of parking
Parking options
Free parking lot

If you're stopping in you already know what to expect. The staff her is quick and friendly. It can get a little crowded during the morning rush but they're normally able to get through the line in a decent time. The drive thru is normally pretty quick as well.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

I went in for a specific doughnut at almost closing time. They didn't have what I wanted, so I didn't buy anything. (I'm on a diet, and it was a cheat moment.) But the man working had a great attitude and a smile on his face the whole time. These days, finding people like him, well, that's worth telling others about.
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts

Time to make!/bring? the donuts. Think they have 'em delivered.
Meal type
Other
Price per person
$1–10
Dietary restrictions
Communicate and they'll be of assistance
Parking
Parking is okay, it's the entrance. Be extra careful
Kid-friendliness
They even find the kid in adults! Sugar and spice and everything nice!
Wheelchair accessibility
Fabulous access

I absolutely love this store location because I am a frequent customer I have gotten to meet many of the employees who make me feel welcome and has my orders right all the time. Ms. Debbie at the drive thru window has a special spirit. Nicole , Christina and all of the day crew. I absolutely love them.
Service
Take out
Meal type
Breakfast
Price per person
$10–20

Workers are very polite and very friendly.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts
Parking options
Free parking lot
Kid-friendliness
When they ask what can l help you with. They really go out of way to please. So very polite.

This Dunkin has been great since it opened! Staff is always very friendly and quick with service. Only downfall is they don’t carry several of the holiday flavors/special lattes. Wait was long only once of the 6-7 times I have been so far, and staff was very kind about it and even threw in a few pick me ups for the wait. Thanks for keeping us caffeinated!

You all have made my day!You brought back the powder donuts. Even though, I don't need it you brought happiness to my soul. Thank you!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Features
Everything was clean in your facility.
Dine in: No
Outdoor seating: No
Takeout: Yes
Delivery: No
Curbside pickup: No

The manager and assistant manager for this establishment are horrible and do a terrible job treating their hardworking staff how they deserve to be treated. Overall lovely staff, unfortunately management brings overall service & quality down. Need new management ASAP
Service
Take out
Meal type
Breakfast
Price per person
$10–20

I come here, every morning! The food is always hot and fresh, the coffee is always great, and they're friendly nice people.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Hash Browns, Wake-Up Wrap - Sweet Black Pepper Bacon

I'm not sure how she confused a Boston cream donut with a chocolate cake with extra. I couldn't eat it. And didn't receive a receipt from the drive thru. At least my iced coffee was right.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 3

It was ok. I ordered the avocado toast and regular green tea. I liked that I had another option other than coffee, because I don't drink it at all. With the avocado toast on the order board it's advertised as two slices, but you only get one. The taste was ok, customer service was ok. The drive through time was ok. More

Always great service. Have a great selection that is always available for purchase. Inside is clean and employees are pleasant and professional.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts

This location is so much better than the one on 103rd!
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Brownie Batter Donut, Donuts, Munchkins Donut Hole Treats, Sausage Egg and Cheese, Croissant

They are very sweet any kind people at this establishment. Mine is been closed since last year so this is been my new go to Dunkin Donuts I live way on the North side but I got to go to the west side for the good treatment and service. Thank you all so very much may God continue to bless you.

So if I order an iced coffee with my ice on the side (because I don’t drink it quick enough and no one likes watered down coffee ) I only received HALF a cup of coffee and no ice on the side ??? Do better this is the worst location !
Food: 1
Service: 1
Atmosphere: 1

This Dunkin donuts has the best employees they are always nice and sweet no matter what time of day or who is serving me they still give senior discounts so my mom gets her coffee a little cheaper Nicole is a great cashier I'm a Starbucks customer but this was a great experience

okay so i come to this location almost everyday before work ! this location is hit or miss and totally depends on who’s working … sometimes my coffee is great and other times it’s terrible… weird ?
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Best Dunkin around this part of town. They are great with kids and the drive thru is quicker than most others around here. Highly recommend if your in a rush with a full car and need a quick treat.
Service
Take out
Meal type
Other
Price per person
$1–10

I love this coffee so much. My favorite is the iced blueberry coffee with carmel syrup added when I want something sweet and when I am in the mood for something else I always get matcha.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

These are the most laziest employees I’ve ever seen they straight up lie to your face and tell u it’s sweet tea when I just sat there and watched them give me Un sweet with a lot of their so called sugar pumped into it will never in my life go back to this dump

This isnt the first time I ordered a med coffee, cream only, and it is loaded with sugar. No on ans. the phone. So I just threw away over 2 dollars bc I have a medical reason to avoid sugar. Can you please pay attention to the orders?
Service
Take out

Don't let the fact that this Dunkin is attached to a gas station fool you, this is the best Dunkin I've ever been to. The hash browns are always crispy, the bagels are always fresh and the people have always been super friendly. Those guys deserve a raise.

I went in to pick up my mobile order after that I asked if I could get a ice water the lady just stared at me and the manager next to her said “.27 cents” like ok when did we start getting charged for water lol.
Service: 1
Atmosphere: 1

April is great! Wonderful service and was very clean.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts, Munchkins Donut Hole Treats

This Dunkin is amazing the drink quality is through the roof, I’m never disappointed when I order my coffee; made with love everytime it’s hard to find something this good!!
Service
Take out
Meal type
Other
Price per person
$1–10

I waited a very long time and saw the guy freshly make my sandwich. When I got my order it still was cold and unfresh. Perhaps they need a new staff and management because the manager was there assisting and my order still was not of satisfactory.

12/19 Went in to get some doughnuts. (Pretty busy lobby) Asked if the could accept a 100$ bill. The associate proceeded to check with the manager make sure it was okay. (As they should) she did not have enough change in the drawer. (It

I would like it give this location 5 stars but of late the service has been going down hill a little, some of the staff are wonderful, other less than impressed to be honest.
Meal type
Breakfast
Price per person
$1–10

The place is great evwrytine we go the employees are curious and friendly. The service is rather quick as well the store looks clean I have gone in the store and with drive thru. Over always had a good experience at this location.

My fiancee has me come up here everyday and it is actually a pleasure. The staff is amazing she insists this is the only one that can get her latte right. Great place to go
Food: 5
Service: 5
Atmosphere: 5

Brand new and just opened. Also I found a hack. If you get some donuts and a little box of small donuts. If you put the small little donut box in the big box fit perfectly. I actually showed the workers and they were amazed.

Always gets my order right and so friendly!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Caramel Iced Macchiato

I could leave a 5 star review if the staff wouldn't forget my straw for my coffee :{
Service
Delivery
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 2

Very nice people , very clean , nice store. Very organized. I love the products that they offer . All the extra goodies and even the tab bar for coffee ! Its awesome ! I love this location , and I highly recommend it !!!

Well 3 visits and all 3 times my doughnuts were stale. I understand u don't make them at this location but come on guys are u putting out day old doughnuts?
Food: 2
Service: 3
Atmosphere: 3

The employees that work here are an amazing bunch!! Every time I come through to get my coffee they are fast. Service with a smile!!
Service
Take out
Meal type
Other
Price per person
$1–10

The most amazing staff ever at a D&D!!! Angela and the rest of the staff were more than professional. The drinks were perfect! Service was prompt, and with smiles all around. They earn their tips and more!!!

Love this talking donut column they are not scared to put icing on their donuts keep up the good work especially the cashiers are wonderful Miss Linda was superb thank you this is my favorite Dunkin Donuts

I go to Circle K daily to purchase a fountain drink. This store is my favorite place because their sodas are fresh and bubbly!
Service
Take out
Meal type
Other
Price per person
$1–10

When to this establishment on Blanding road twice asked for fresh brew coffee twice got ice cold coffee terrible service won't be back again very disappointed I am in every day Dunkin donuts drinker

These girls are constantly busy, put up with customer BS and still hold it down. FYI, lobby might only be open for online orders. They are A1 just for simply dealing with these rushed AM customers.

Always great service with a smile. If they happen to make a mistake, they fix it with no questions asked. My favorite local Dunkin' Donuts!
Food: 5
Service: 5
Atmosphere: 5

They had absolutely amazing maple glazed bacon for an extremely cheap price. I was completely floored when I tasted it in my mouth was filled with the amazing salty Sweet taste of the bacon.

Jay is the Man and Tamara is The Best coffee maker hands down!!!! The Wonderful Manager of this location is the best and sooooo kind to customers with a wonderful Good Morning Greeting

Dunkin way better than Starbucks!! Price better and taste better. Thank you Dunkin. NO ONE BEATS DUNKIN
Service
Take out
Meal type
Breakfast
Price per person
$1–10

My wife Jeannie loves to get the ice butter pecan signature latte
Service
Take out
Meal type
Other
Price per person
$1–10
Recommended dishes
Iced Macchiato

My order was correct but the customer service was horrible it took us at least 5 minutes to get cream on the side and she was really really rude but other than that the food was good.

The Wilson/Blanding store is my dunkin. Hands down.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Actually my 1st time trying DD and April made me a toasted avocado with tomato sandwich and it was good. She made it perfect.
Food: 5
Service: 5
Atmosphere: 5

Georgia the cashier was really friendly professional the place was clean doughnut and coffee was fresh would definitely go back
Service
Take out
Meal type
Breakfast

I love this place they always do good on my order! Staff super friendly and 98% of the time they always have a smile, I can understand the 2% where they don't and that is a okay

The crew was always friendly right on point in great customer service
Service
Take out
Meal type
Other
Price per person
$1–10
Features
Takeout: Yes

Although the wait was not too long I prefer Krispy Kreme with the 'hot' glazed donuts.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

The service in this location was getting really bad recently, but it seems the new team and the management are getting it together. I'm happy with the service again.

Ordered online through the app, when we arrived to pick up my order; they were out of 3 types of donuts I selected as well as plain bagels. It's an okay place....

Grilled cheese with bacon? Got me this time, didn't notice till I got back to work. If you don't want to work there are others who would be happy to replace you.

Hadn't been to that Dunkin, let me tell ya. They were on point and quick
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Clean another location and stays open longer. Always had good service.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Customer service is excellent.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Recommended dishes
Donuts

When the fat Hispanic guy works he makes good coffee when the skinny white guy works it's always burnt. It's always the same people up there

Too many ppl standing around talking and not helping costumers
Service
Take out
Meal type
Brunch
Price per person
$1–10

This is one of the best dunkins... staff is sweet and courteous
Service
Take out
Meal type
Other
Price per person
$1–10

I'm so hyper from the dozen of donuts and Carmel coffee frozen with sweet foam on top. Go get some donuts and coffee and chill. Good stuff.

This location is not a Dunkin Donuts it is a Circle K with a Dunkin Donuts Beverage Station inside so be aware before you waste your time

Only 3 working, not able to serve Druve-thru & inside!
Service
Take out
Meal type
Breakfast
Price per person
$1–10

It was so busy. But everything came quick. Everyone was working hard and smiling
Food: 4
Service: 5
Atmosphere: 4

Love the Boston creme donut, but lately it's been a nightmare with the service
Meal type
Dinner
Price per person
$10–20

This location is the slowest in the city even if I'm the only car in line it's 7 to 10 min and don't let there be a line.. good grief

Drive thru was fast and courteous.
Service
Take out
Meal type
Other
Price per person
$10–20
Service: 5

Slow service. Stale donuts. Rude employees who act like they hate their job
Food: 1
Service: 1
Atmosphere: 1

I love Dunkin. I especially love this Dunkin because it's so close to my house and my school, plus the employees are really nice

Tamara and the morning crew are always so nice.
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

Nice customer service ...long wait during busy times ..online orders not so bad lol vanilla bean froze drink is pretty good!

Lady with pink hair and lip piercing has a nasty attitude when speaking with people
Service: 1
Atmosphere: 1

They closed early due to staffing issues it's a crying shame everyone's got their stimulus money but doesn't want to work

They're okay, it's locale and all is good but disappointed as the variety of flavors etc. is not like it used to be...

I take my son there every Monday. Donuts good including their breakfast sandwiches. With really good service to boot.

Worse management ever!! The store manager was rude and doesn’t care to customers!! She refused to give me her name!

Always friendly and gives fast service
Service
Take out
Meal type
Other
Price per person
$1–10

Just what I needed with me and my daughter. They pack the donuts beautifully. Made it all the way home intact

Great people working here .. even better food ..
Food: 5
Service: 5
Atmosphere: 5

Love love love this dunkin and the girls inside are super friendly!! best coffee I've had in awhile!♡ …

My food was right but the service was super slow. I guess that's an all-around dunkin donuts thing.

They have bacon to snack on..omg so good
Food: 4
Service: 4
Atmosphere: 4

Favorite location... When I get over that way I make a point of stopping... Quick service...

Open Christmas Day!! Great coffee!!!
Food: 5
Service: 5
Atmosphere: 5

20 employees who didn't know what they were doing. Waited 20 minutes for a cup of coffee.

Wonderful employees. Great coffee!
Food: 5
Service: 5
Atmosphere: 5

Try the sour cream doughnut and their chicken croissant it’s so delicious …

2 employees standing around no one in drive thru refused to serve me in dining room

My baby boy love coming to this location. He said it is one of his favorite places.