Dunkin'

102 reviews

110 New Berlin Rd, Jacksonville, FL 32218

locations.dunkindonuts.com

+19043798056

About

Dunkin' is a Coffee shop located at 110 New Berlin Rd, Jacksonville, FL 32218. It has received 102 reviews with an average rating of 3.6 stars.

Photos

Hours

Monday5AM-9PM
Tuesday5AM-9PM
Wednesday5AM-9PM
Thursday5AM-9PM
Friday5AM-9PM
Saturday5AM-9PM
Sunday5AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Dunkin': 110 New Berlin Rd, Jacksonville, FL 32218

  • Dunkin' has 3.6 stars from 102 reviews

  • Coffee shop

  • "1 out of 9 visits my order has been correct"

    "great location to get you're coffee and donuts in the morning"

    "The WORST & AWFUL standard Glazed Doughnuts I've eaten"

    "I order ahead on the app (when I'm approximately 5 minutes out), and they ALWAYS HAVE MY STUFF READY TO-GO!!! And they are NEVER to BUSY for a PUP-CUP❤️, even when I forget to ask"

    "Definitely won't be going back after today"

Reviews

  • Rachal Woolet

1 out of 9 visits my order has been correct. My orders are simple and without altering. Quit hiring staff that isn’t detail oriented! If you don’t have something upon pick up, clarify so the customer can make changes. The first time I made an order they weren’t even open, they were standing outside.. so I left (they saw me). I didn’t have time to wait for them as I already waited 10 min. Came back the next day and explained… when I pulled up one of the staff was running her mouth about the situation and said I should have come back that day. Common sense is dead these days I guess. Two stars because of location and quality of premade food.
Meal type
Breakfast
Price per person
$10–20
Parking
Even though this is a tap house location, if you choose to use their lot and do a walk up- the only way out is through the one lane drive through so you’re stuck until someone lets you through or you try to exit out the wrong way where the line backs up.

  • chuck white

great location to get you're coffee and donuts in the morning. great help from shannon and fast service. if only i could sit down and read the paper it would be perfect.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Donuts
Recommendation for vegetarians
Highly recommend
Vegetarian offerings
Menu is all vegetarian
Vegetarian options
no meat sold here at all
Dietary restrictions
be aware.........."fried sugar and a cup full of caffeine."
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
this is a drive thru service only. there is a parking lot all around for free though
Kid-friendliness
"donuts" what else is there to say
Wheelchair accessibility
drive thru only. perfect for the handicap

  • SHING GRAY

The WORST & AWFUL standard Glazed Doughnuts I've eaten. Seriously How could you fail at this Dunkin? Especially $3 for 2. What we received was 2 doughnuts with a Watered down Glazed topping that appeared to be "melted" of some sort & then poured on at the time of Order. And of course this made for a Messy chewy NOT so sweet cake Treat for myself and Grandson's evening. Afraid to try anything else. From this location food quality is JUNK! SERVICE: The young lady was Extremely pleasant with taking my order. However, it took some work for comprehension. With a basic "?" ask do you have "single" plain Glazed doughnuts for sell? She countered do you want a Dozen? Well I must say this most likely WHY? There hasn't been a Buzz since the opened.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 5

  • Sonia Yancy

I order ahead on the app (when I'm approximately 5 minutes out), and they ALWAYS HAVE MY STUFF READY TO-GO!!! And they are NEVER to BUSY for a PUP-CUP❤️, even when I forget to ask... they offer!!! Great place, great team, great service, and FOOD!!! P.S. I definitely recommend the app (even if you don't go every day, BUT IF YOU DO... YOU BETTER! Even if you're NOT AN APP PERSON- whether you don't like them or inexperienced...it's easy to use, you can still order and GET POINTS...open the app and have them scan, especially if you GO EVERYDAY! Poinrs add up quickly, and redeem is easy!) Sorry for the rant... Anyway, 10/10 definitely recommend this DD
Food: 5
Service: 5
Atmosphere: 5

  • Aàron E

Definitely won't be going back after today. Waited 5 mins at the ordering menu to be acknowledged. Young lady there was pleasant as always so wasn't too upset get to my destination start eating my meal and notice something stringy in my mouth spit it out examined it and it was 2 strains of hair. So I look at the sandwich and noticed 2 more strains needless to say the sandwich was thrown away immediately along with everything else I brought from them that was $15 I'll gladly give them aside say farewell after being a regular customer.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 3

  • Tami Jo Riley

So excited this DD is open and so close. It has been super great experiences every single visit and I love to visit. My Sweet Cream Cold Brews are perfect every single time!. Super kind customer service always with a smile. I put the app on my phone once I knew it was being built and visit at least twice a week. They almost know me by name :) Great group of folks. Super clean, super convenient and super nice. Hope one day you expand to have a few booths on the inside so we can use it for meetings and a great catch up place. Happy it's in our neighborhood and hoping for a DD gift card in my stocking this year!!!!

  • Hawaiigrl96

This is my go to Dunkin’ to get my iced coffee every morning before I head into work. I always use the mobile app and just pick it up at the window. The staff is always so friendly and most of them remember me without having to ask my name. Keep doing your best guys! Thank you for opening this store that’s closer to my home!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Parking
The Dunkin’ parking is kind of difficult to get in and out of if the drive thru lane is getting backed up, so I just park across the way at the other businesses. I’m usually in and out that way!

  • Juanita Roberts

The are always pleasant and caring about their customers at the drive thru window.❤️
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Turkey Sausage Egg and Cheese, Caramel Iced Macchiato, Chicken Bacon & Cheese Croissant Stuffer, Hazelnut Iced Coffee, Donuts, Stuffed Biscuit Bites
Dietary restrictions accommodated
Not sure
Kid-friendliness
They great you soon as you pull up and if you need time to think about your order, they wait patiently.❤️

  • juan martinez

Worst Dunkin I have been to. I never know what to expect when I go here. One day they only have one person working so line doesn't move, another day they are only taking mobile orders, another day they don't open till 7am. I mean you would think they would have some kind of consistency. This place needs stay in management to make it work.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Sausage Egg and Cheese

  • Casie Johns

They never have my food ready when I order my food way ahead of the time I'm supposed to be there. Today I was not given my food because they were out and they didn't want to give me anything at the same price, he told me to come back tomorrow. I go to dunkin mon-fri and it's always like this. Most of them are super friendly but they need to do a little better.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 3

  • Leticia Rivera

The young gentleman who was running the food out to everyone and taking the orders was absolutely stellar! We need more people like him in this world, very friendly and full of energy. Shoutout to him and whoever raised this young man correctly! Thank you!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sweet Black Pepper Breakfast Sandwich, Bacon Egg and Cheese

  • Venus Holland

I ordered ice cold coffee and I have a reward free cold brew. The cashier scanned the barcode and then when I ask where is my free cold brew the other lady said I have to order another ice coffee to get the free cold brew. What a scam! I waited and she called her manager on phone and threatened me to call 911 if I will not leave. Poor customer service!! Awful people! I could give this place a -0
Service
Take out
Food: 1
Service: 1
Atmosphere: 1

  • A Boice

Everyone is delightful, professional, and the food is always great. It's gotta be awesome for the employees that they don't have to deal with a restaurant section to the store. They always seem so relaxed and happy and they're super nice. I love this location!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Dietary restrictions
Love that I can get a keto meal here!

  • patricia senterfitt

I ordered a sweet tea and it wasn't sweet at all. I also ordered a pumpkin donut and didn't check it because I've gotten donuts here with my mom last week and they was correct but this time they gave me a blueberry donut and you can't call them to complain because no number on the receipt or online.
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 2
Service: 3
Atmosphere: 3

  • Mara Padilla

Zero stars if I could. Staff is incompetent & rude. The hot coffee is always half way filled & the iced coffees are straight milk and sugar after specifying one cream and one sugar...like how could you mess that up. When you ask for them to fix it, they purposely make it worse the second time.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

  • Michael Primus

The past three times I went here they messed up my coffee. The last time I went they took my order but when I got to the window they didn't have it and couldn't figure out how to ring up a simple coffee. This is why education is important. This new generation is just lost. Won't be returning to this location again.
Service
Take out
Meal type
Breakfast
Food: 1
Service: 1
Atmosphere: 1

  • Keith Bush

1 star , I would go lower but you can’t, the two young ladies at this location are extremely rude. Ordered online, 10 minute drive, waited in line 25 minutes and they still wanted me to drive around and wait. I wanted my money back, they said call Corp. I’ll never do business here again EVER and I’m ll pass it along to all my Friends in the area
Food: 1
Service: 1

  • Nick Carson

It's hit or miss. I went one day and it was 5 stars, great staff and I was in and out. There was also hardly any other customers there. I went again a few days later and I waited about 15 minutes. The lady didn't know how to use the Dunkin' app, so that was frustrating and we had to repeat our order about 5 times.
Food: 4
Service: 2
Atmosphere: 3

  • Stacie R Jones

Drive thru line was over a 20 minute wait. Walk up window stayed packed. My supposed to be toasted bagel with cream cheese was dry & not toasted. They forgot my coffee & the frosted donut without sprinkles had sprinkles. Another 7 minutes to fix the problem
Food: 4
Service: 3
Atmosphere: 4

  • Don Turley

Nothing like going inside, smelling, looking and choosing your favorite doughnuts with the smell of fresh coffee in the air.....just sayin'
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 3
Recommended dishes
Donuts

  • John Sinclair

Paying over four dollars for Avocado Toast they could at least toast it. The bread was barely warm and not toasted at all. Will not be returning here again.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 3

  • Jonathan Leysath

They couldn’t give me my order. They also couldn’t help me with the app. No manager was on site and they were trying to get one on the phone. Someone name Domo on spoke to me on a team members cell phone. This was not the first time I’ve had issues at this location.
Service
Take out

  • srilekha male

Worst ever, they don’t care about customers food, was missing my croissants and when I called them regarding it they simply disconnected my call and never responded back to me. Worst Dunkin in US so far.
Service
Delivery
Meal type
Breakfast
Price per person
$30–50

  • Drew Russell

Got a coffee this morning asked for one cream an clearly they were lost I have gotten that coffee befor never that light when I asked them to fix it they stare at eachother as if they can’t fix it
Service
Take out
Meal type
Breakfast
Price per person
$1–10

  • Steven Connolly

The probable future of Dunkin's. It's called Dunkin Go. Drive Thru Only. I can't make the statement that it is faster than a current Dunkins location. This is a compact area. Busy at times, especially morning rush hour.
Food: 5
Service: 4
Atmosphere: 4

  • kmcgee3000

Not too fond of this Dunkin. They never know what you've ordered after you've made it to the drive through window. They always asked what you've ordered after you just left made your order. One of the worst Dunkin.
Food: 3
Service: 2
Atmosphere: 2

  • Hugh Johnson

We love having a Dunkin Donuts so close to use now. Love that it's configured to drive Inn and pick up window only. The line may look long but goes very fast.
Service
Take out
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

  • Megan Young

Good luck getting a drink here that tastes the same each time you order. They are so inconsistent. But trying to get them to remake it isn’t worth the long wait because they’re so busy.
Service
Take out
Food: 2
Service: 2
Atmosphere: 2

  • Ashley Y

The younger boy at the window was very nice and polite! Great customer service when correcting a small error on our donuts!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Dietary restrictions accommodated
Not sure

  • Natalia Soto

I went today to grab our favorites hashbrown, and they served us burn hashbrowns and full of grease. The taste was awful.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 5
Atmosphere: 4

  • Tanisha T.

Ordering ahead is never honored whether walk up or drive thru, you must pull up and let others by either way. This location needs district/corporate level support as conditions are worsening.
Food: 1
Service: 1
Atmosphere: 1

  • Richard Dib

Dunkins are usually unpredictable. Sometimes the coffee tastes good, and sometimes it does not. This particular one was good when I went there. It is drive-thru only.
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

  • Dawn Amsler

Pretty disappointed in this Dunkin as I waited for over 10 minutes for 2 bacon egg bites. After waiting 5 minutes, I walked up to the side window only to be given 1 cold cheese egg bite then to be told they gave away my order. Now I’m late

  • Brenna Rose

Ive lived in many states, and this is by far the worse dunkin donuts I've ever been to in my life. Every day I order the same thing, med coffee with creme and 5 sugars that's all, sounds simple right!? They manage to mess it up every time.

  • Hunter k

Staff argued with me when I asked to fill my large latte that was half full of foam and whipped cream and could have easily fit into a medium cup. Very rude and u professional.
Food: 4
Service: 1
Atmosphere: 3

  • Milan Eaton

Good coffee. Staff needs to be more customer focused and polite.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 2
Atmosphere: 2
Recommended dishes
Donuts

  • Terry Hermsen

Service seemed a little slow even though they were not busy.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 3
Recommended dishes
Donuts

  • Christopher Cockrell

I love Dunkin but the prices have definitely increased. I’ve been twice to this location and found myself sitting in the drive through for way longer than I anticipated. I haven’t had an issue with any of my coffees from here.

  • Halie Driscoll

Expect it to take way too long to get a water and donut because the person running the drive thru is spending more time texting than anything else.
Service
Take out
Meal type
Other
Price per person
$1–10

  • Ian Loschinskey

Was waiting on my order at the pick up window. And everybody was just standing around not doing anything bout to be late for work.
Service
Take out
Meal type
Breakfast
Price per person
$10–20

  • L

Pick up window is atrocious!!! They don’t start online orders until you arrive then have to stand in hot sun or rain to wait for donuts to be boxed!!!
Service
Take out
Recommended dishes
Donuts

  • Jillian Leah

The place is very nice and clean. The employees seem pleasant but I have been there multiple times and I always have to check my order because it is wrong or I am missing something.
Service
Take out

  • Nicole Jacquot

I love this new location. The staff are great, mobile ordering is smooth, coffee/food is good and they are always kind.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

  • james Byrd

Good coffee quick service
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts

  • Teasa Lyncker

Love this store and the early morning workers are always chipper ❤️
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

  • Deborah Thomas

My Grandchildren love Dunkin Donuts and I love their frozen drinks
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

  • Rachel Simmons

This new location didn’t disappoint. Super convenient! Friendly staff! Decent coffee!!
Service
Take out
Meal type
Breakfast
Price per person
$10–20

  • Jenn Wiest

They always have my mobile order ready when I get there
Service
Take out
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

  • Vinnie Moreno

Horrible tasting coffee, employees need better training and fire the managers because everything is always sold out. Go to McDonald’s or make coffee at home.

  • willie williams

Good coffee Croissants need to be toasted better but overall a good spot
Service
Take out
Food: 4
Service: 4
Atmosphere: 4

  • Kimberly RevolverPrincess Owens

Good at best
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

  • Jennifer Durrance

No issues with drive through & mobile ordering
Service
Take out
Meal type
Breakfast
Price per person
$1–10

  • Jackie Y

This Dunkin is amazing the ppl that work there are so friendly.
Food: 5
Service: 5
Atmosphere: 5

  • 6gatornation

got my order wrong and was rude about it, some of the donuts were stale 11/26/22 at 2:00pm
Service
Take out

  • Tess Stubblefield

not bad, just passing thru. didn't stir drinks well
Service
Take out
Food: 4
Service: 4

  • Porsha Graham

The staff is always so kind!
Food: 5
Service: 5
Atmosphere: 5

  • Madison Fuller

How is it that at 10:30 in the morning they’ve run out of almost everything???

  • Rachael Peña

Awesome service!!! Very efficient!! Me and my little family love it here!

  • Melissa Moore

Great Bagel Bites!
Food: 5
Service: 5
Atmosphere: 5

  • Michael Rosenbloom

Love this place, excellent products and employees really are great.

  • offmana

Great Dunkin
Food: 5
Service: 5
Atmosphere: 5

  • Lauana Girard

Good
Food: 5
Service: 5
Atmosphere: 5

  • Mimi Davis

Just ok. I feel that it will be better in time.

  • Gina Gilvey
  • Roy Gustavo Valladares Santos
  • Angel Davis
  • Brian Dozier
  • Myriam Archila
  • Amy Nily
  • Danni Eden
  • Life is beautiful So appreciate it
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  • John Hunt
  • jacob ward
  • Joshua Burgess
  • Sylvia Simpson
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  • Michelle Jackson
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  • Jonas Lauxen
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  • Karen Ross
  • _joinx_ UWU
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  • K Bold
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  • feefee dacat
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