Special thank you to Kari for helping me make a great purchase decision!!! I started my shopping my shopping journey at EQ3 sometime in September. I really wanted to check out Herman Miller office chairs and this store happened to be the only one open on a late Saturday afternoon. I felt very welcomed in an open atmosphere where everything looked clean, elegant, and bright! I walked through the store and saw a bunch of great furniture choices with tons of quality materials everywhere. Later I saw a table with a bunch of office chairs and a standing desk. Having sat in 2 chairs, Kari said hello and offered assistance. My goodness, she is very experienced with all of the different materials, posture positions, and she empathized with my seating needs as a customer. We went over what my ideal work day looks like and the types of tasks I do. She suggested either the Aeron or the Embody chair and carefully explained the differences very well. No rush in the purchase decision, she kindly demonstrated all of the different ways in which you can adjust the chairs and carried a strong conversation about previous customer feedback, including the upgrades people have made over the years. They have a standing desk, so you can try each and every seat with the correct desk height. I pretty much selected a chair with the materials I preferred, but my heart wasn’t fully set until I did some independent research. Slowly but surely, I did return to the store a few months later and I bought a Herman Miller Aeron B with fully adjustable arms, the newer Adjustable PostureFit SL, full tilt limiter, and multi-floor quiet casters. I have to admit, I’m extremely comfortable when I sit at my desk every day and I totally would shop again at EQ3, for successfully helping me find the right furniture. Their delivery service is smart! You can track the truck before it arrives. They scheduled a time for added convenience. Very professional in customer service as well. I hope to shop at this store again sometime soon. I was very pleased with my experience and I love my new chair. Again, thank you so much Kari and team at EQ3.

Great furniture and excellent customer service! We recently had the pleasure of working with EQ3 in Deerfoot Meadows. We visited the store to purchase a new couch and met Diana, who was immensely helpful in our selection process. Our principal concern during our first conversation was regarding delivery services, as we had just gone through a delivery nightmare that resulted failed purchase from a competitor. Diana quickly addressed our concern by indicating that EQ3 offered a complimentary in-home consultation with an interior designer. We had identified a couch that we liked at the store, but the consultation would help ensure it worked with our space and that the delivery would fit. The interior designer, Jennifer, visited our home about a week later. Not only did she help us finalize the couch options, but we picked out a number of other pieces based on her helpful suggestions. This engaging experience made the shopping experience much better and easier. And we continued discussions with Diana after our in-home visit. We worked with her to ensure the fit of our items and she was surprisingly prompt in her replies. She even sent messages on her day off to ensure that we received the information we needed to made an educated decision. When we returned to the store to complete our purchase, Diana walked us through the details and made sure we understood the delivery. We were also pleasantly surprised to find out that the delivery fee was complimentary after spending a reasonable amount. This is much different than other competitors. My girlfriend manages in customer service and was very impressed with Diana's approach and skill set. She was very personable and went above and beyond to address our questions and concerns. It was a pleasure to work with both her and Jennifer. We've purchased other furniture items from EQ3 in the past and have been very happy with them. And we're looking forward to enjoying our new items in a few short weeks. EQ3 has become our store of choice!

We bought 4 dining chairs and a sofa from EQ3 in the beginning of October. We were told the chairs will come in in 2-4 weeks. But since the couch is customized, it will take approximately 16 weeks to be made which was completely fine. So we ended up choosing the option of picking up the chairs from Edmonton warehouse instead of having all the furnitures shipped together 16 weeks later. It is now November and we have tried to contact the customer service several times regarding our chairs. We found out that the chairs have been sitting in the warehouse because we contacted them first. Not them notifying us first that the chairs are ready for pick-up. They said the chairs have been shipped to the warehouse and we have to coordinate the pickup time with the warehouse staff. We called the warehouse staff several times to coordinate with no answer to the phone calls or return calls to the voice mails. The only answers the EQ3 store will give us were "it is on you because you chose to pick up from the warehouse". If I had known this was going to be the case, I would've gladly paid for separate shipping fees just for the chairs. I have been looking at EQ3 website for several months before finally ordering my furnitures because I love the style so much but I have never been so disappointed in their customer service. I also bought the table runner from EQ3 which completely frayed apart after one delicate wash. I contacted the store about the quality of the item but never got a response back. I chose to drive all the way down to Calgary and come in to the store to order instead of ordering online because I expected better human communication. Frankly, I should've gone through online.

Update: EQ3 has reached out and offered store credit for the rug, which I am happy with. I'm giving 4 stars instead of 5 because I'm frustrated by the system of having to make a public review rather than just a private complaint to get action but I suppose this is the way of the world. Original review, one star: I have purchased several items from EQ3 and am mostly happy with them. The nixon stools in the custom wool fabric are perfect! However, I am very unsatisfied with the Bila rug and my experience with EQ3 related to this product. After about two months of moderate use the rug became very worn looking with a loss of pattern in the wool weave and very heavy shedding. EQ3 claims to have a one year warranty on this item for manufacturing defects and quality issues so I was assuming that a return would be possible but my request was denied, with the representative explaining that the satisfaction warranty is only one month and the pictures of the (now terrible looking) item are consistent with usual wear so it would be ineligible for a manufactures warranty. The other response was to not use a beater bat on it, which I never have. So I have paid $1300+ for a rug that looks worse and worse every day and I've only now had for less than 6 months. I would expect EQ3 to do better than this and stand behind their products.

We built a new house and wanted to purchase eq3 furniture as it’s made in Canada to support our economy. We spent a total of $13,420. We purchased a bed, 2 couches, coffee table, ottoman, kitchen stools. Dont be deceived by the showroom, they ensure no defective pieces are shown. Also the male salesman is condescending and rude, acts like a know it all and does not like being asked questions. When our furniture arrived, the $2500 tv media unit was broken, the $1000 coffee table was cracked on the top, the kitchen stools were all wobbly, and the couch cushions were all out of shape leaving gaps between the cushions. We ended up returning more than half the products we bought, which also sucks because we paid for white glove delivery (also the assembly people are third party and have no clue how to assemble EQ3 furniture, they admitted this to us, which made us extremely uneasy). This is NOT acceptable for a brand who charges several times the competition. It’d be ok if their products were actually premium, and had no defects. I would avoid this company, as they sell at a premium price (10x ikea product prices) when items from IKEA have less defects. I’ve attached an image of the $2500 media unit as well as the $1000 coffee table demonstrating the nonexistent quality control.

Overall the service is great. And the variety they offer in terms of fabric and leather is undeniably vast. Other stores do not have that much choice or color for customization. However, their promotions are not very clear in terms of in house design services and I would have taken part in it had I known. Overall it is a good store and Lina is amazing, patient, very accommodating and makes you feel comfortable. Her communication is exceptional. Even their manager has made many exceptions and tried to accommodate us in other areas which we appreciate. Their staff seem knowledgeable. The quality and craftmanship of the furniture is strong so far especially the Chiara lounge chair. Also, made in Canada :) which I love. Our leather couch has some crumpling which looks like a weight bearing issue on the base (not the cushions, seat or arms) which was visible after four days of use, unclear if this is normal as it’s not on a contact area, time will tell. Overall, a good furniture store for stylish unique pieces. Delivery was also great and again good communication and on time. However if you need to return or exchange delivery fees will be charged again and I was told I had to pay twice to do an exchange so I decided not to in the end.

We purchased this dining table from EQ3 6 months ago and it already has cracks on its legs which do not seem normal. As a premium marketed furniture store, we felt EQ3 would stand by its products but were disappointed to get a quick email back stating that natural wood cracks and we are responsible to keep humidity within 30-50% (which we have since it’s a new house and we have good control of how much humidity we have). We have had multiple wooden furniture over the years, including a wooden dining table from pottery barn, and while they have all scratched over the years, none of them have shown any signs of cracks. This shows not only poor quality by EQ3 but also that they either do not stand by their products or they are selling products they know would not hold up under normal usage. As a side note, this dining table is in our formal dining room which we have probably only used a total of 10 times since we purchased it. We were looking to purchase some more furniture for our basement in the coming year but will not be going to EQ3 (despite wanting to support a Canadian company). Edit: following on up on my original review. EQ3 has reached out to me and agreed to replace the base in the next couple of weeks.

I have always heard of EQ3 in conversation with friends and family when talking about where to get furniture in Calgary. As someone who loves to use the internet as my primary shopping tool, that is where the limit of my shopping went. That was until I was looking into getting a Herman Miller chair for my work from home situation. Because I had looked online and did my own research, I thought I knew exactly what I wanted. But once I stepped into the store, Diana was nothing short of amazing in allowing me to try all the chairs available and give me all the time and space I needed to make my choices. She was very patient in explaining all the differences between the models and to go through the pros and cons of each without bias towards a pricey model or pressuring a sale from me. Once I had decided to chose the Aeron model, we got to work and she explained each option and gave me the prices and we were able to spec out a chair personally for me. With the experience in the store, there is no doubt I will be back to choose new pieces of furniture when I am looking to update my home or to recommend to friends, family, and clients of mine.

We were assisted by Tiffany. She was extremely helpful and I think to really understand their offering you need to speak to one of their sales staff. Their couches are extremely flexible in terms of arrangement and covering. Essentially everything is made to order within 3 weeks. One added benefit is each arrangement has very helpful pricing/piece one pagers and they let you take samples of fabric available. Overall a great experience and comparing to other medium to high end providers the price was a bit less and they took less than 1/2 the time to deliver. One final thing Tiffany offered to come to our house, size everything out and bring all the samples for no extra charge. We were wanting a high end sectional and loveseat. It would have cost between $6000-7000, but all the other stores with a 2+ month delivery timeline didn't offer that type of buying assistance. I'd highly recommend not only EQ3, but working with Tiffany. I'm pretty critical about how informed and helpful the salesperson is and how confident you feel about the decision. I can honestly say we didn't look back after walking through the doors. Craig & Julie

We purchased this very expensive furniture which came highly recommended as being quality made Canadian furniture. We decided that it would be worth the six month wait period to support local Canadian made product. The couch and seat we purchased have been a major disappointment. Feathers stick out of all cushions into your body making it incredibly uncomfortable to sit on. All stitching within cushions Is visible giving an appearance of three separate cushions within one cushion. Upon raising this concern we were told we need to "fluff" cushions more frequently....because everyone wants to fluff their cushions three times a day.... One of our cushions was stained and discolored.... We've reached out to customer service three times and been given the run around. Take pictures of every cushion inside and out. Which we did only to be told to do this all over again. When a company charges this much for a product they need to be accountable. That has not been the case for us. Good luck to anyone else. Please enquire about how your cushions are made.

Great experience at EQ3 in Calgary! I had been browsing online and wanted to see the Replay sofa/sectional in person before making such a big purchase. I went in to the store and was immediately greeted and offered assistance by Monique. She took me through the fabric options and possible configurations and was patient and friendly with all my questions. She did not put any pressure on me to purchase and actually told me about the scratch and save event that was starting the next weekend (which ultimately allowed me to save 15% on my purchase!). When I went in the following weekend to make my purchase I was helped by another associate (whose name I unfortunately cannot remember) who was equally friendly and helpful. I came armed with more questions about foam density and fabric wear testing and she answered them all with ease. I feel very confident in my decision to purchase the replay sectional with EQ3 not only for the quality of the product but because of the excellent customer service.

Fantastic customer service. We walked in with a general idea of what we wanted, and a handful of photos of the space we were looking to furnish. Diana took just the right approach - greeted us, got us oriented as to how the store worked, got us pointed in the right direction, and then gave us space to figure out what we were interested in. When we had questions, it turned out she was right there to help, and then gave us our space again ( she must be psychic ;) ). When we started asking advice about layout, style, design options, color palates, and the like, she went into full-on interior designer mode, and gave us some amazing advice. We never felt pressured, felt like we had an enthusiastic ally in trying to figure out our interior design problem, and I think ended up - with Diana's help - with a MUCH better selection and look that we would have picked out on our own as if we had been catalog or big-box store shopping. All in all an amazing shopping experience.

We went to purchase a sofa and Kari was thoroughly helpful in answering all our concerns (inspite of store running super busy) from whether to pick a sofa or sectional , what fabric & how to customize it to suit our needs in best way. So thank you Kari! The product range is also very wide and so contemporary! Couldn’t find a better collection anywhere else ! The pricing is very competitive too. The best part we can get the sofa custom made so don’t have to get stuck with the colors ! Sofa yet to be delivered so will definitely come back to review in an year about how sturdy it turns out to be ! For now 5 stars for customer service and collection ! Ok so sofa has been delivered earlier than expected and we have been using for 5months now ! It looks and feels very sturdy! The seats are also very firm and haven’t gone in a bit ! Very happy with the quality overall !

We went into EQ3 as our last stop on our furniture shopping adventure for the day and thought it would be just a quick browse. Within a few minutes we stumbled across the very helpful and witty salesperson, Diana. She answered all our questions about sectionals, carpets, colors, and never once made us feel like we were a failure at adulting! She went through photos of our home and made recommendations and helped us pick out all of our essential items. While we worked primarily with Diana, we had opportunities to interact with other sales people and they were all incredibly friendly and helpful and more than willing to answer our questions. I never once felt pressured to buy anything and Diana was always happy to provide alternative cost saving options. I highly recommend shopping at EQ3. Thanks to the team for turning a dreaded chore into an amazing experience.

We have been purchasing and looking to purchase many products from EQ3. Our experiences have been amazing every visit we make. Diana has been awesome to work with and we always look forward to seeing her. She has been very accommodating to our situation and has really taken care of us. All the staff at EQ3 Calgary have been extremely friendly and we have never felt pressure or pushed by any sales personal. They have all been very professional. We love being able to just look around at different items and play with different ideas with the help of the staff. From our experiences we have found the items we purchased have been excellent quality. I highly recommend EQ3 for your next furniture or decor purchase. I personally have been really excited to fill our home with EQ3 furniture. Thank you again Diana and Staff. We will be seeing you all soon.

The staff at EQ3 were amazing! My husband and I walked in never being in the store before and we were pleasantly surprised with the product and quality. Diana made sure to greet us and help us find what we were looking for but left us to browse on our own with out us feeling like we were being pushed into a sale. She was there for us to ask questions and even helped us take the leaf out of the table and let us sit down at it to make sure everything was comfortable. The shipping time is much quicker than most other companies at 1-2 weeks as opposed to 6-8 weeks which seems to be standard at most other furniture stores. Overall I was very pleased with Diana, she kept in good contact with us during the entire purchase and pickup experience and we will definitely be heading back there when we need another piece of furniture for our home!

I was lucky enough to have Kari Bernhardt as my sales associate. She was professional, helpful, and patient. She was kind enough to help me design my own Cello sectional in-store. She spent 20-30 minutes with me answering my questions, offering design suggestions, and pricing my potential orders. Eventually, we settled on a beautiful Cello sectional. When I got home, after remeasuring my apartment, I decided I needed to make some minor changes to my order. I called the store the next day and Kari was kind enough to change my order to fit my specifications. Kari made sure I was happy with my order when she could have easily brushed me off. I appreciate her excellent customer service, and I will be recommending EQ3 to my friends and family after this experience. Thank you! -Spencer

It was overall a great shopping experience. First, their products are great! High quality furniture, with beautiful aesthetics. Some of the products are mid to high priced tier, but nothing with a poor value/price ratio. You are getting what you pay for, sometimes getting a lot for what you are paying. The staff was friendly and knowledgeable, and best of all they somehow managed to be attentive to your need without hovering over your shoulder. Whenever we had a question, we didn't have to look around much before Monique was there ready to assist. Checkout was fast and simple, and a mistake with one the products was caught and corrected without hassle. The product that was available in their warehouse was even carried out to my vehicle. I would certainly shop at EQ3 again.

We had a great experience at EQ3 when buying bedroom furniture with Monica. She helped us order a complete set and ensured we got all the pieces we needed. They were promised within 1-2 weeks and were delivered on time. Delivery happened exactly as they said it would. They confirmed a 3-hour delivery window for delivery day and then called ahead about half an hour before the delivery. The delivery guys were polite and efficient and someone gave us a follow-up call to ensure we were happy with the delivery. We have just started to unpack the furniture but already we are really excited about our purchase. And we are extremely happy with the service we received from Monica and the delivery guys. We also placed a custom order for bar stools and can't wait for them to come in!

The service provided by Carla at EQ3 was excellent. She spent quite a lot of time helping me to see a wide range of leather samples for chairs I was interested in. Carla was very helpful and provided a lot of creative suggestions and I never felt pressured. I feel very comfortable with my purchase and look forward to picking up the custom ordered chairs in a few weeks. Update: we have had the two chairs for 2 years now and they still look mint after daily use - the quality is excellent! We also just bought a sofa in the same leather and color and Diana provided great attention and advice to us and we felt she really wanted to help us purchase the right sofa for us. Thanks Diana! We are looking forward to another quality product from EQ3! Gord Bragg Creek, Alberta

I really enjoy shopping at EQ3. Especially the help I was able to receive from the salesperson-Monique. She truly made our experience the most delightful and assurable purchase that we have made with any of our furnitures. She helped us with the best rates and gave us great recommendation towards style/fabric for our new sofa that will be incoming soon. She has made our journey so much less stressful, and her energy that she portrayed to us while we were shopping just made it extra enjoyable. Can't wait to recieve our product. EQ3 will always be one of our go to stores as all the peices and furnitures are such a modern/contemporary loon that finishes the interior touches with sophistication. Thanks for all your help Monique!

Our first EQ3 experience was eight years ago when we bought two sets of living room furniture. We had the pleasure of meeting Monique at that time and she impressed us with her knowledge of the fabrics and advised us on what would work best in each room. We loved the style of the furniture and hoped it would wear as well as Monique indicated it would. I am happy to report that it did and we came back to the store looking for Monique last week to order two new sets. She was, again, very easy to work with and gave us excellent advice on fabrics and how they would react to possible spills or scratches. Having confidence in the EQ3 staff and product makes this a very easy purchase. Thank you, Monique!

This was my first time ordering from EQ3 to purchase a Herman Miller chair for work at home during the pandemic. I had a great experience with corresponding with Diana about my inquiry! Not only was she able to explain the different options for my chair, she was even able to provide a better deal than the online EQ3 site. I highly recommend anyone to give the Calgary location a call because they will take the time to explain the necessary logistics for your inquiries and determine the best options for you. For someone working Monday to Friday as me, I was able to correspond readily during the weekends or even late evenings so they are very accomodating and flexible. 5/5 for my first experience!

We came to EQ3 looking for a new king sized bed frame. Monique greeted us and explained the sale. She was bubbly and welcoming. We wandered around the entire showroom, and when we were ready to make a selection, we waited for her to be free because we wanted to deal with her directly. They had 100s Of choices for fabric (including like 30 greys) so we spent a lot of time trying to decide. She asked about our fabric choice and gave us a good list of pros and cons of our top choices. We chose a dark grey color and we felt confident in our decision because of her advice. We would definitely shop at EQ3 again and would want Monique to be there to assist. Can’t wait for our new bed to arrive!

Our experience with Derek was definitely a pleasant one. From the time we walked into the store he greeted us with a smile and immediately asked if he could help us. And help us he did. He listened to what we were looking for and although some of what we wanted to see was not available on the floor he showed us alternatives. In the end he helped us navigate through the picking of the leather we chose as well as the couch and chair. He was able to provide us with some good advice regarding the different grades of the materials for the couches considering we have children. That we definitely appreciated. In the end we are happy with the choice we made thanks to his help.

0 STARS!! The female representative named Shane or Shawn, wasn't having any knowledge about Herman Miller chairs when it's actually going on for sale!! We asked her several questions regarding sizes, hight adjustments, and shared few hesitations with the design hoping she would help solving it. She didn't knew how to adjust lower sitting space in Embody chair. I went to other store, which is official business partners of Herman Miller, and they showed me how to make that change - the only issue stopping me to buy a chair worth almost 2K. Knowledge of a simple feature could bring you or loose you business so try learning about your product before going to customers.

We purchased various pieces of furniture from this store to furnish a new home. We spent approximately 20k. Our purchase was made in early March. We were informed delivery delays due to COVID, however were quoted 14-16 weeks as per our purchase order. We are now at 22 weeks without a firm delivery date. We have called multiple times to be told it will arrive shortly or some variation of that. They indicated they would follow up with us which they haven't. I would recommend avoiding purchasing from this store. Obviously supply chains are a factor but the lack of proper communication and transparency with delivery is a major issue and speaks towards poor management.

Kari was instrumental in helping us to choose the right pieces for our new home. By sharing a few photos (and measurements), she was able to provide exemplary design advice. Although we flip flopped over a couple of things, she was patient and professional from the moment we walked in the door, to the day our furniture was delivered. The delivery team was also very professional, they kept me in the loop on their arrival time, and were extremely careful when bringing in the furniture. I highly recommend paying a visit to Kari if you are in the market for some fresh new pieces for your home! Thank you, Kari, we will see you soon...once our other chair arrives! :)

My wife and I recently bought a reverie leather sofa from eq3 for our new townhouse. We liked the mid century style with all the buttons and prefer to shop at a Canadian made store. Our salesperson, Kari, was very helpful in choosing a leather to suit our lifestyle with 2 dogs. She really listened when we said we wanted an out of the box colour as our builder used a very bland palette to finish the inside of our home. We ended up selecting a beautiful teal leather that looks awesome in our living room. Kari also helped us pick out a solid wood dining table after checking our photos and measurements for sizing. Great customer service and reasonable prices!

Great experience! The customer service at this EQ3 is exceptional. Lina was knowledgeable and patient when helping us pick out some furniture and custom upholstery fabrics. She was proactive about communicating order status (a custom order takes ~12 weeks), and she resolved some minor issues that cropped up with our order (a small inconspicuous stain on a chair, a fabric that became unavailable) promptly, and to more than our satisfaction. Delivery was also smooth and courteous. We're very happy with the look and quality of the furniture, and the post-purchase customer care exceeded expectations. I'll definitely shop here again.

Terrible company! Call themselves a "Canadian product company" only to sell their products more expensive. Pretty much every piece had an issue. Only take care of you when you are at showroom to purchase. Poor customer service! We had paid for delivery! But, I had to drive 50 km far SE to their warehouse to pick up the replacing item...When I got there they told me you have to bring the defective one! My question was that "why you didn't say that in your pick-up email?" I know even cheaper furniture companies when you pay for delivery they take care of exchange too! By delivery fee, I didn't mean paying for defective products!

I needed a sofa for our new townhome being built and required some guidance on color to coordinate with our new floors, chair colors, etc. Monique was very helpful in providing swatches and recommendations to help make my decision easier. As well, since it is a new build, we are only given an approximate date for possession so Monique reassured me that there would be no problem to store the sofa if the build happened to go a bit beyond our expected possession date. Monique was professional, friendly and helpful throughout our visit to EQ3 and I will definitely be going back to shop for more pieces to furnish our new home.

I honestly haven’t shopped much at EQ3 previously, but have to say I am converted! When my husband and I showed up one afternoon to just check it out, we met Kai who was so very knowledgeable and kind. She informed us of an amazing sale coming up so we left with the intention of coming back the following week. When we did end up coming back, Kai remembered us and helped us pick out a few beautiful pieces for our home. She was so patient while we hummed and hawed over which colours to eventually go with for our kitchen bench. I would 100% recommend this store and location to friends and family (and to ask for Kai!)

I absolutely love EQ3, I' wish I could buy more furniture from them- their tables, chairs, amazing quality, design - made in Canada Monique was so helpful, she even remembered me after 3 weeks of viewing a sofa, especially with samples of fabric, recommendations, she really did her best to work within my budget. She's so friendly. I highly recommend EQ3 for any apt, condo, house etc. and make sure you ask for Monique- her service is wonderful! the staff is very pleasant, not pushy or "follow" you around - they let you be, right there when you need help!! I'm getting my budget custom sofa in 4 weeks, can't wait!!!

Just ordered my third EQ3 couch and couldn’t be happier with the experience. In two visits with Carla, we were able to narrow down our options for our new living room and pick colours. Such great service! Holding our order until we take possession of our new house was no problem so we could take advantage of a sale they were having which was so helpful. We chose to go back to EQ3 for this purchase because of how high quality their furniture is. Not only is it stylish but it’s also so durable and easy to clean... just ask my toddler! Can’t wait for them to arrive and assemble for us in the Spring!

We were assisted from the moment we entered the store. Diana was a great help with information on the furniture we looked at and possible fabric choices we might consider. We were never rushed although we checked out a number of fabric samples with the different furniture we considered. In the end the order was written up and reviewed to ensure everything was correct. All questions we had about the furniture, the availability and delivery were answered to our satisfaction. We were very pleased with the service received then and later when we called back about more recent sale prices. Well done!

The most comfortable sofa I have sat on in years was waiting for me as I entered the EQ3 store. Monique noticed my interest and we had a lovely conversation about the sofa, my options, the ordering process, etc. Monique answered all my questions, and supplied leather samples so that I could see the colors in my home. I returned the following day with my husband and purchased the sofa, and given a further discount for a sale that was to begin in a few days. We left very happy with our experience, and though we had never even entered a EQ3 store before, are now loyal customers. Thank you Monique

My partner and I had an absolutely wonderful experience shopping at EQ3. Diana was extremely knowledgable, funny and personable. We were looking to purchase our first Herman Miller chair and she made the entire process fun, easy and ensured that what we were paying for was tailored to exactly what we needed. The staff were all extremely friendly, professional and not at ALL pushy. If you are looking to purchase any furniture for your home, I would most definitely recommend popping into EQ3. The selection is fabulous, the service is unparalleled and the experience will be one you won't forget!

Went to find a marble dining table - didn't find what I was looking for on the floor and asked Monique (the salesperson) whether they had the table I wanted in stock. She quickly checked and, though the table was discontinued, there were only a few left in stock throughout the country. She found one for us in a different province, and even so, it was delivered at breakneck speed. Once here, the gentlemen who delivered it, were professional and courteous and put it together for me with! I love the table and am impressed with the service and professionalism I received from EQ3! Thanks!!! Anne

We worked with Diana at EQ3 in Calgary and it was a fantastic experience. We'd been putting off furniture shopping because, quite honestly, it's intimidating. Diana was amazingly kind, patient, and encouraging. She told us to go check out other stores and to work with an in-home consultant to make sure that we were getting furniture that we liked AND that worked in our space. Diana has been open and transparent about timing and costs, helping us to make sure our expectations match the reality of buying furniture during Covid. Thank you for your help, Diana. We really appreciate it!

Our family has purchased many pieces from the EQ3 Calgary store, and always find the staff extremely helpful and focused on ensuring we are buying just the right piece for our home. In particular, Diana Eves has been a tremendous help during many of our decision making sessions to purchase a home office chair, and the perfect desk chair for our daughter. She has also been extremely flexible for our pick ups, some of which have been unscheduled. She always ensures she accommodates our requests as best as she can. Great customer service!

My husband and I recently purchased a sofa from EQ3, and we had the BEST experience working with Monique and the EQ3 team. The level of knowledge about the product and the commitment the staff at EQ3 made to ensuring we got the perfect sectional sofa for our home (including having their in house interior designer visit our home for a personalized in-home design consult) is the reason we keep shopping with EQ3 and will continue to do so into the future! EQ3 offers exceptional customer service paired with a great Canadian made product .

What a great experience! We went to EQ3 on what was a rather busy Saturday afternoon. Despite the rush, the staff was doing their rounds and came by several times to check-in and ensure we were looked after. All our questions were answered promptly, and we ended up buying some beautiful furniture. Add to this, the furniture was delivered in less than 2 weeks - refreshing when compared to most other furniture stores around the city. Huge shout out to Diana for looking after us when in store and also via email post the sale.

This was my first time purchasing with EQ3 and it couldn't have been a more pleasant experience! The sales associate who assisted me went above and beyond to help me understand the buying process and everything it entailed. I cant say enough good things about Brenda Caron! She tracked the entire order for me and provided updates every step of the way. My purchase even arrived earlier than expected. I would highly recommend visiting Brenda anytime you are looking for an item from the Calgary EQ3 location. Top notch service!

Monique Durelle was the sales associate that assisted me with my purchase at EQ3. I was promptly greeted at the door and was shown all the items I had wanted to see. She made sure to do all in her power to make sure I got the pieces I wanted and tried to make sure I didn't have to wait too long for them given the supply constraints. I received excellent customer service from her and she still remains in contact to give me updates regarding delivery even after the purchase so thank you very much Monique for your hard work!

I have had a very positive experience with EQ3 buying a new sofa. Monique was very helpful in guiding my shopping experience from how the store worked, to what options were available. She gave honest answers and feedback to my questions. I ended up getting an option I am very excited about after being given fabric swatches to take home to ensure my choice matches my other furniture. I am very happy with my experience and have recommended EQ3 to others. Bonus that it is a Canadian company - always nice to support Canada!

Monique at EQ3 was super helpful. We picked up several new furniture items and she gave us great styling advice on everything from colour, to the best fabric for our lives. Rather than follow us around the store she gave us time to think about our choices, and checked in on us regularly to make sure we had all the info we needed - we ended up buying everything on our list rather than going elsewhere due to her help and the additional COVID precautions that the store had in place to help keep everyone safe.

We had a wonderful experience shopping at EQ3. The sales associate who helped us, Monique, gave us personal insight about the furniture, gave advice tailored to what we were looking for, and did not pressure us in any way to purchase. She presented all the options to us and gave us space to look around. She even remembered us when we returned a few days later. We ended up purchasing our couch from EQ3 because they have competitive pricing and the staff are extremely friendly and wonderful to work with!

Monique was really helpful in choosing new chairs for our living room. She did not pressure us and gave us time to come to a decision ourselves. She was good at maintaining social distance, and she accommodated my husband and his broken leg by bringing a few different chair options to one place in the store so he wouldn't have to move around as much. She even helped us get the purchase over as quickly as possible since our toddler was having a meltdown. I really appreciated everything she did for us.

We had an awesome experience buying our couch, chair, and pillows at EQ3 Calgary. I looked at the website and was tempted to order there but so glad we went in instead (plus support local!). Seeing the furniture and choosing fabrics and colours in person was super helpful. Diana and the whole team were friendly and knowledgeable, and they even let our puppy come in with us. The furniture is good quality and made in Canada which is awesome, I will likely purchase more from this company in the future.

Even though it was a busy day -Diana sort of recognized us with our masks on. She came over and offered her assistance in determining what pieces we needed to order for a new sectional sofa. As well she offered a few feedback comments on the pieces we were looking at ordering and the materials we were considering- very helpful. It is always nice to go into a store and be able to browse without being followed or harassed and also nice to walk in and get the help you need - Thanks for your help!

I bought 2 sofas ...one 4k another 8k. First one had to be exchanged in September... after a year.... till present day zero response. Second was purchased end of August. Didn't received yet after 4 months and will take another 2 months. Requested refund and zero communication with them. I'm so sorry somebody recommended me this store and furniture. Highly recommending to avoid this place at least a mile away. Now I'm stuck with 12k frozen in the air and no couch. It's a full of sh.....t.

We’ve been working with Monique at EQ3 since November 2018 to find furniture that would work in our space and that we were 100% happy with. Monique went above and beyond to inform us thoroughly about every product we asked about, made sure we were aware of all possible benefits/shortcomings of the furniture, fabric, dimensions and configurations. Thanks Monique for your patience with over-thinking clients and for putting us (me) at ease. Very impressed with the service at EQ3.

A gentleman named Derek really helped me in deciding what upholstery to choose. He was so knowledgeable, friendly, and patient. There was another sales associate in the store who was not as friendly and seemed annoyed that I brought my child in. I had my toddler with me who kept interrupting but Derek made me feel like a valued customer and I sincerely appreciated his time. The store was very busy and he took his time to help me make an educated decision. Thank you Derek.

We are big fans of the selection and quality at EQ3, and we love to support local. The staff at EQ3 Calgary are helpful and lovely to deal with. They are personable, and they act like normal humans instead of "sales people." Also love that the store is dog friendly so we could bring our little pup in for a visit instead of leaving her in the car. Diana was great, and she even remembered us when we came back to pick up our order. Small things matter. Thanks guys and gals!

We have been searching for a new living room sectional for months, and truly feel like we found the couch of our dreams. EQ3 has such gorgeous pieces that I have been admiring online - but we had to make the trip to Calgary to check them out in person (there is no EQ3 where we are from). Monique was so friendly, answered our questions promptly and was not pushy in any way. She went above and beyond, and even gave me some great insider info. Monique is the best!!!

We had seen the bar stools online but wanted to actually sit in them before committing to buying them. We stopped by the store in Deerfoot Meadows and me Kai. She was lovely, friendly and knowledgeable. She made the buying experience extremely comfortable. When the stools arrived the delivery team was terrific. The stools are comfortable, look fantastic and are a highlight of our newly renovated kitchen! Thank you so much Kai and EQ3, Regards, Jeff & Jean Perry

Diana helped us with our selection of couch and 2 chairs. We had an idea of what we wanted already going in to the store, but she gave great advice on which fabric selection to make to go best with our rug. The team at Eq3 was also so great moving different chairs around the store for us so that we could see how they would look next to the couch we wanted... super helpful!! Love that Eq3 is Canadian & quality made. Highly recommend this store for furniture!!!!

Words cannot express how I love this furniture store! We had the BEST associate. Very friendly and knowledgeable. Our first purchase what a chaise lounge. My husband got me this custom piece for Christmas one year. Our second purchase was a sectional sofa. Canadian made. I absolutely love the quality. You truly get what you pay for. We upgraded the fabrics on both pieces we purchased. I truly recommend EQ3 and their knowledgeable associate Tiffany MacKay!

I have purchased several pieces from EQ3 over the past 5 years. The upholstery is well made and the quality is far superior to other pieces I have previously bought from Urban Barn. I love that it is made in Canada and there are lots of options for leathers and fabrics that are durable and stylish. The staff is helpful and knowledgeable, without being pushy. Diana was really good with helping me achieve the right look with the right pieces for my space.

We had a very positive experience with EQ3. They had great customer service. They were very helpful and not pushy when we visited the store, and were great at returning calls and placing orders over the phone. They even called us after we made our purchase to let us know our furniture had gone on sale, and refunded the difference. We are very happy with the look and high quality of what we purchased. Would definitely recommend them and shop there again.

We were looking for a sofa for our family. We walked through the entire store but could not find what we are looking for. Then we were greeted by Monique. We told her our requirements and she showed us the perfect sofa we were looking for. Somehow we missed it during our walkthrough. Monique was knowledgeable with the products. We ended up buying a desk and a cabinet with the sofa because of the great service we had. Will definitely shop there again.

Received excellent customer service from Monique when I went into the store to purchase a sectional. She was very helpful when it came to figuring out which pieces I wanted for my space, as well as choosing the right fabric. I really appreciated that she provided me with a few different fabric swatches to take home and test out before making my final decision. Overall, my experience at this location was excellent and I will definitely return again!

My partner and I have bought a sectional couch and an accent chair at EQ3 over the past year and have been very pleased with the in-store staff, in particular Diana Eves who has helped us with both items, which are great. Diana has great energy, thoughtful ideas and clearly cares about you as the customer and making sure that you'll be happy with your choices. We look forward to hopefully working with her again soon on our next furniture purchase.

I recently purchased two sets of bedroom furniture from EQ3 Calgary. It is a an attractive, uncluttered store with every furniture item I was interested in on display. My sales consultant, Kari, was most helpful and courteous. She had excellent product knowledge and creative thinking. Kari was able to advise me quickly on stock availability and had authority to make business decisions on behalf of the store. It was a pleasant shopping experience.

EQ3 has an amazing selection of modern furniture and anytime I walk through the showroom, so many unique pieces catch my attention. I really like the options to customize furniture pieces after seeing the samples in person first. I had a smooth purchase experience in store and Monique was really helpful in helping me make my decision - even showing me that she owned the couch that I was interested in. I'll be back for my other furniture needs!

We had the pleasure in dealing with sales rep Diana, she has great costumer services, explain the store policy, product specs and materials. the store also offer FREE interior design session at home. Also we had the pleasure in dealing with designer Jennifer Ring McClure, she did a great job during the home visit, provided excellent recommendation for material selection and interior design. Great team and outstanding Canadian product.

My experience with EQ3 was wonderful! I ordered the cello bed frame and cello couch and could not be happier with the quality and build. They came exactly as pictured and the couch is extremely comfortable. EQ3's customer service was also excellent. Jennifer in Calgary was quick to respond and very helpful throughout the entire process, providing us with updates along the way. I could not be happier! I highly recommend this company!

I've made several purchases from EQ3 over the years and have always been happy with the quality/style of the furniture and helpfulness of the staff. Most recently, Kari was great with helping me pick out a new office chair, even though I came into the store shortly before closing. Kari was well informed, professional and I was never rushed or pressured into making a purchase. Overall happy with EQ3 and will definitely return again!

My fiance and I have been very happy with EQ3. We have just purchased our third piece of furniture from them. We had an issue with our first purchase; both Customer Service as well as the Store have handled the issue well. Monique has been our regular go-to person on getting info on some of our pieces, but the entire store in Calgary have been awesome. Great staff. Thanks for helping us build a beautiful home Monique and team!

Great finished product and exceptional customer service by Lina. We’ve made two orders, the first of which ended up taking around 11 months to show up. Although it took a long time to show up, Lina did everything right, keeping us updated throughout and offering us alternatives. I also really appreciate the advice she gave us regarding styling the pieces. She is great at listening to your needs and providing you with options.

Recently we purchased a couch from EQ3. Monique was very attentive each time we went to the store even while juggling other customers. She sent us home with samples and when we came back to order our couch she approached us immediately to ask any follow up questions. Although it was during Black Friday Monique continued to be very attentive and placed our order honouring the original promo. We cannot wait to get our couch!

Had a fantastic shopping and delivery experience with EQ3. I was unable to use a gift card online, so I called to ask if they’d accept an order over the phone (saving me a trip to the store during a pandemic). The sale associate was super friendly, and all said and done it took about 10minutes to order a piece of furniture. The delivery day was also great, another friendly and timely service. Overall we are very impressed.

We went to EQ3 to purchase our sectional over the weekend. We were greeted immediately and received very helpful service that explained our options. All of our questions were carefully considered and we received good guidance on making a decision based on our needs. We ended up buying a stylish coffee table to pair. We are happy to support great Canadian made furniture.Thank you to Diana for taking care of us!

I had a great experience at EQ3 Calgary! It was a very smooth experience and I was able to find exactly what I was looking for. Sales associates were really helpful and eager to answer my questions to help me pick the perfect fabric. Once i was 100% sure about what I wanted, I called in to order and Monique was really great in helping me order through the phone. I would definitely shop at EQ3 in the future!

Last October my husband and I purchased a sectional. We are very impressed with the level of professionalism, expertise and customer service we received from Brenda. She spent a lot of time going over fabric, color, and quality. Through email correspondance Brenda kept us informed as to the ETA of our sectional. She is a pro! We are very happy with our purchase and the shopping experience at EQ3 in Calgary.

I went to the Calgary EQ3, and Kai helped me. She was so patient really took time to understand what I was looking for and then walked to thru the best options for my lifestyle and comfort needs. Then we talked about style and fabric options, I loved it. Kai made me and my dog feel comfortable and never rushed. I had a fantastic experience and can't wait for my new bed to arrive. Thanks Kai, your wonderful.

Great customer service and great products. The staff are so friendly and helpful. We went to the store on black friday weekend, and even though it was SO busy, the staff helped us in-person, over the phone, and by email. I asked for design suggestions and they quickly put together a rendering of the furniture in my space, which helped me decide to purchase the furniture. Thanks especially to Diana and Dom.

Our experience with Diana was excellent. We were deciding on fabric for our new couch and her knowledge and expert advice on options was unmatched. We appreciated Diana's insight on decorating ideas and how personable, friendly and helpful she was. Diana really cared about us, what we were looking for and we left with a new couch that we couldn't be happier with. We will be back to shop with Diana again.

Diana was *amazing*. We only kinda knew what we wanted, and she was able to answer all of our questions and give us wonderful design advice. She seemed to be genuinely excited about the pieces we chose, and was over all very helpful. She also gave us the space we needed to look around and make decisions. The prices were pretty good, too. I highly recommend this store for your next furniture purchase!

Loved EQ3! We were on the way to Ikea and we ended up not even having to go into that store after we detoured to EQ3. We had a terrific experience with roaming the show room, taking in all that style. We were given lots of space to explore and had the amazing experience of working with Diana to set up our look we were going for. I will definitely be back and highly recommend the great team at EQ3.

Monique is super friendly and affable. She was also very knowledgeable about the furniture, as it was my first time in the store and I had some direct questions that needed to be answered. Monique was thorough, thoughtful, on the ball, I felt comfortable being around her, and moreover I trusted her. I left with some furniture in-hand that I am really excited about. I am digging the EQ3 brand.

Cool store, and a good variety of products available in person too. The staff were friendly and nice to deal with, but with how quiet the store was when I was there, it felt like I was talking to an employee every minute and met every member of staff there that day. Awesome to get some help and talk to somebody about products, and I understand this isn't exactly a self-service store either.

Bought a sofa and ottoman in an incredible blue. Was supposed to take a couple of months but was less than a month. Best surprise ever! Was pretty sure I would like it but far exceeded my expectations. Looks incredible and very comfortable. Diana was awesome as well as the delivery guys. So happy with the service and product. Would and will definately recommend Diana and EQ3 to everyone!

It was a busy Saturday, but from the get-go Monique was super helpful and there to answer any questions I had about the furniture I was interested in purchasing (even though she was also helping several other customers). She had a great, upbeat attitude, and the next day, I came back and purchased everything I was looking at! Thanks again Monique! Can't wait to receive my furniture :)

Derek was very knowledgeable about the product and super helpful. We had some pretty specific dimensional requirements when we were looking for our new sofa and he was very patient as we explored all the possibilities. He gave great service and we left the store feeling confident and excited about our purchase. I would recommend the EQ3 in south Calgary and Derek especially to anyone.

Monique was so so helpful when we purchased our new couch! She answered about a million questions we had and even pointed out a few things we hadn't thought about. We are VERY pleased with our couch (cello sectional) now that it has arrived. Fits perfect and super comfy. Overall it was a great experience and I'm excited to go back and get a few more things from EQ3. Highly recommend.

Great experience with Eq3. The sales team was extremely patient with us and made recommendations. They were a bit pushy to recommend certain fabrics that were pet friendly but we decided to go with what we liked. Delivery estimates were pretty accurate and delivery team was very courteous. All in all it was a good experience to our furniture shopping and we would definitely be back.

We had such an amazing experience with our rep Monique !( best name ever! Haha) We bought a living room set and visited her several times. She was so helpful and attentive and remembered the details about the products we were looking for. If you are looking for furniture of amazing quality and exceptional service EQ3 should be your first stop - and make sure to ask for Monique ;)

We found out about EQ3 through a google search and we were skeptical entering the store. We found the right balance of customization vs well designed products. Monique was really helpful and she provided us with time, options and price points to select what fits our needs best. The pricing is a little high but we were lucky since we shopped during their boxing day sales.

I recently bought the Reva queen sofa bed in leather; Monique was extremely helpful and even remembered dealing with me several years ago on other pieces I purchased from EQ3. I look forward to receiving my sofa and dealing with Monique again in the future. I have had very good luck with EQ3, the pieces I have purchased are comfortable, durable and timeless in style.

We had a wonderful shopping experience at EQ3. They had great selection and we were able to find exactly what we were looking for after a long search at many other places. Monique Durelle provided excellent customer service, provided a price match on a return visit/purchase and also helped us with the logistics and shipping timeframes of all our purchases.

Monique was a great help in assisting me in choosing a new chair for my office. She was very friendly and knowledgeable about the products and answered pretty much all the questions I had regarding them. She was very respectful in providing us time to make our decisions without feeling pressured in any way. I will definitely be coming back in the future.

We bought apartment size couches from EQ3. We absolutely love them! Diana, was awesome! She made great suggestions and we ended up picking colors we never would have made on our own and we love the results!! The couches are comfortable and great quality!! We couldn't be happier! Delivery was quick as well!! All around good service! Highly recommend!

Great shopping experience. Staff were extremely helpful and assisted us without any sort of high pressure sales tactics. Other furniture stores felt like people were always hovering and grinding for a commission. Instead, staff at EQ3 seemed genuinely interested in helping us find something that would work in our budget. Highly recommend this store.

Diana was so attentive, knowledgeable, and helpful in assisting us with our purchase of a couch and other living room furniture. She was very patient and took a great deal of time assisting us to find the perfect pieces to suit our family and household needs. We are very excited to receive our new furniture! We would highly recommend Diana and EQ3!

Kari helped us choose a rug and fabric for our Cello sectional over the phone as our usual consultant was away. Must say she was wonderful to talk to. Nothing but pleasant, patient, and helpful even though the store was closing soon and the sale would not go to her. Kari texted us photos and even polled her colleagues on what worked together best!

We had gone to EQ3 multiple times during the week and had a few items we needed to buy. My friends recommended Monique as she was very good and sure enough the customer service given by Monique was very good for us as well! she is very personable and very honest in her recommendations on the Sofa and tables that we have bought during the sale!

My wife and I purchased the Reverie chair from EQ3 and were very pleased with the experience. It was our first time in an EQ3 store and it was beautifully laid out, with lots of space. Monique helped us make sure we were getting the chair that best fit our design ideas. She was really friendly and energetic. Highly recommend this EQ3 location.

I truly enjoyed my experience at EQ3 where we purchased a sofa. The staff gave us just enough space to look around but also followed up enough to be helpful. Kari, our sales person was respectful and wonderful to deal with. The furniture is quality but reasonably priced. This is a great place to buy furniture and I recommend you check it out.