I don't trust these guys and won't be considering them in the future. Almost a year after purchasing my wedding ring through an Etsy seller, I started to have an allergic reaction. I sent images to the seller and she assured me that the palladium silver alloy did not contain any nickel, but was very open about the fact that it did contain copper and suggested that this could be what I was reacting to. Not as common as nickel, but still a common allergy. I had the ring plated with rhodium at Willow Glenn Diamond Company for about $25. The plating was splotchy-looking (they offered to re-plate it, but I never bothered) and protected me for maybe eight months. I had been hoping it would last a year. I chose to re-plate it at Elegant Jewelers because they were very highly rated. I guessed that they would do a better job, providing a coating that looked better and would protect me longer. Overall, the experience was pretty negative. They have a fast-talking tag team approach to customer service that makes it feel like they're ganging up on you and I don't appreciate it. They had far too much to say, including offering to craft me a new ring and some debate between the two of them about what to plate it with. One of them suggested gold and the other reminded him that gold contains copper. It also cost much more than the first plating - about $60. I ignored all the red flags, telling myself that I'm just introverted, that they must be tired from a long day (not remembering the copper in gold), that you get what you pay for and the internet says these guys are the best. A mere three months later, my skin began to react and the ring had a dark spot that looked like a chip out of the plating. I took it in and asked them about it. Follow this if you can: One of them latched hard onto my suggestion that the plating was chipped. He looked at it under the microscope and then repeatedly explained that it was the ring's solder showing through and that this is normal after a while. When I asked why I could see the solder through the rhodium, he just kept on explaining that it was the solder. I tried to tell him that I didn't care about the aesthetic of the solder and that I wanted to know why I was having an allergic reaction again so soon. While the first guy continued to talk about solder, the other fellow started trying to tell me that I was probably allergic to nickel, not copper. He asked if I bought it online and said online sellers often lie about what their rings are made of. I asked why I would be reacting to copper or nickel if the ring was plated and he said that some of whatever I'm allergic to could maybe still get through. Then he said that rhodium plating could only be expected to last six months, in any case. I pointed out that it had only been three months and he shrugged and said three to six months. They also talked about how it depends on the method of plating the ring and how thick the plating is and how this was a good plating and had a layer of gold underneath. I asked them doesn't gold have copper in it (because that's what I heard them say on the first visit) and they said no, not this gold. Then they both started suggesting that I apply a clear nail polish because that apparently offers better protection from copper than a layer of rhodium. They were very apologetic and very fast-talking and offered no further assistance or compensation. I was uncomfortable enough that I decided it was worth the sixty dollars to not have to deal with them anymore. My wife had already quietly decided that they were lying to our faces and angrily walked out without a word. As I excused myself, they insisted that I should send pictures to the seller and that it was probably nickel and that I should try nail polish. The seller was very forthright about the copper content of the ring and I have no reason to believe that she would lie and say that it contained copper in order to cover up some amount of nickel. As for Elegant Jewelers, I'm not sure what their deal is, but I have the uneasy feeling that I've been somehow swindled.

I met Bona of Elegant Jewelers on Halloween afternoon in 2005. My Halloween costume required that I wear a fake wedding ring, and I was having a heck of a time finding anything in my ring size, which back then was a super tiny 3.5. I stopped by Elegant Jewelers when it was still a kiosk at Vallco and got to talking to Bona about my predicament; he helped me pick out the perfect gold and cz ring and sized it to a 3.5 while I waited. In the meantime we talked about how I had just started working for a fine jewelry store at Valley Fair. He told me he had a laser solder machine (a huge asset and convenience for a jeweler, especially in 2005 but still very relevant today) and that if my store ever needed work done to let him know. I politely thanked him for the offer, but let him know we already had a jeweler we were working with. After that, every time I passed his kiosk he would recognize me and say hi. I purchased a few pieces from him over the years and had work done, which I was always impressed with, but what really stood out to me was how good a person Bona was, besides his great talent. He literally had one interaction with me and that was all it took for him to remember and create a business relationship with me. I was immediately impressed. Fast forward to 2014. I'm still working for the same company, and a situation occurs that leads to us needing some emergency work done a few weeks before Christmas. My boss asks if anyone knows anyone, I say that I do. Elegant Jewelers has been the primary local jeweler for all alteration and repair work for my store ever since. Fast forward to 2016, my boss retires and I am promoted to store manager. Bona has continued to provide excellent work & service. He is always available to help me in case of an emergency and his assistants consistently perform to the highest level as well. I am very grateful for our partnership and would not trust anyone else locally with my personal jewelry.

Elegant jewelers offers the best jewelry repair. I had two gold necklaces where the charm was attached to the chain, and I had them separate them. They asked many questions about how I would like the end product to look like, and I thought the service was great. The end product was above and beyond my expectations. You can't tell where the old bail was on the charms, and the new bail looks like I bought it brand new. Additionally, at other jewelers a broken chain is usually soldered together (which is not secure and breaks easily), but here they actually weld the links using a laser, so that the product is a brand new chain with equal strength everywhere. I can't even tell where they welded the chain together. I will be returning to buy jewelry, but I think this store could be more covid conscious. There is a large barrier at the desk but no portable barriers when looking at jewelry. Also, while all the employees wear PPE I would feel safer if they all wore masks instead of just a face shield. (every employee was wearing a face mask except one, who had a face shield).

I came in looking to resize my engagement and wedding rings. I was worried my engagement ring would be difficult to resize as it is a Verragio, but they were able to do both to resize the rings larger and had a great turnaround time (1 day for both rings). I appreciated their professionalism and attention to detail. Their quoted rates to resize both rings were reasonable and definitely cheaper than had I gone back to the original jeweler where I purchased these rings from. They wrote down the diamond's number to ensure it wouldn't get swapped out, which helped build my trust with them. The staff were friendly and kind; I'd definitely return to use their services again. Thanks again!

Elegant Jewelers has saved me many times! I am a art jewelry designer and maker. There have been times when I cannot create what I want or cannot repair a piece because of my limited tools. Elegant Jewelers has a laser machine and with it can make quick and easy repairs that I cannot do. Bona and his team are excellent and experienced craftsmen. They are honest and their prices are very reasonable for the work they do.

Bona and his team at Elegant Jewelers are true craftsmen. They offer some of the most highly skilled jewelry repair in the Bay Area. I trust Elegant Jewelers with my most valuable repairs. Their new location at the Westgate Shopping center is fantastic. Thanks again for your excellent work!

Stopped by to see if Bona could help resize a ring for my wife as an anniversary gift, which he could. 24 hours later, I received a call that the job was done. Picked it up and it looked perfect! Price was right for a job like this and I walked out with the perfect gift! Thanks Bona!

I m a very old customer here I m v happy with their business n dealing with customers they All are v v helpful to customers . Carry beautyfll collection of jewellery. With v reasonable and affordable price

I got a new chain there also got another one verified and got blessed with a pendent and stuff to take care the jewelry always nice kind and willing to help and give information. 10/10

I have been going to them for 17 years ...quality of jewelry is outstanding, Bona's expertise in jewelry design is to the utmost. Definitely a must.

One of the few jewelry stores that have an actual on-site jeweler who can fix your items the same day versus waiting for a week with other stores.

Had rings resized alittle while back and later a battery put in my watch the staff is very friendly and caring about your jewelry. 5+5 stars.

Very good customer service and their jewelry repair is the most detailed and professional I have found in the Bay Area

My place to go whenever I forget my wedding anniversary. They have really good prices and great costumer service.

Stopped in to get measured for a ring. The staff was very friendly and helpful.

These guys are awesome!!! Professional and very efficient!

Thank you for knowledge about watches it help me a lot.

They're very friendly and reasonable with pricing.

Great place, smart folks, jewelry repairs, too!

Very nice people. The design is good for women

they also repair jewellery in you presence

Nice help, good prices.

Great family business.

Excelente servicio.

Knowledgeable staff

bonitas jollas

I like this

Cool guys