Car was nice and actually, luckily for me, the brand I prefer. It had a few marks that had not been declared, wheel alignment was propably off because the car liked to dart around when braking (I know how that model of car normally handles) and it had a lot of dust inside. Small things to many, but to a car guy, big things. But all together, much better than I was expecting. The link they sent to my email, where to return the car was off by kilometers and it took me 20minutes to figure out where to go and return the car, and I had to check my old GPS data to check where I picked up the car to figure out where to go. Nice staff, gave me options on what car I want to take out, gave information when asked etc. It was really nice to have options on what car to take. Would use again, but they need to fix the map issues.

American here with only experience with automatic cars. When booking a car, I could only find EVs for automatic cars. I figured I would try it out, and boy was that a mistake. Germany is absolutely terrible for EVs. Either the charging stations are completely broken, only one car can charge even if it has 3 charging ports, don't accept a credit card, or have a specific app to go with it. There were several times that we were getting pretty desperate with only 50km left, going from broken charging station to broken charging station. It's not really Europcar's fault that Germany's infrastructure isn't ready for EVs, but I definitely think it's bad on them for even offering EVs to tourists.

Very good service and great vehicle (we happened to get a new car). The biggest challenge, which always seems to be the case, had to do with vehicle protection. The rental broker, Auto Europe, offered different levels of vehicle protection during the rental process on their website; I thought I had chosen one during this process. When I was finalizing the rental at the EuropCar counter in Frankfurt, I was told that I did not have protection on the vehicle, and was subsequently sold a package. I am now in the process of chatting with all parties involved to see if I might have been double-charged. A little frustrating, post-vacation.

Worst of the worst. If there is -1 star I would give it. Landed in Terminal 2. Waited for 40 min just to be told if I don’t take her car (extra $) I have to go to T1. Read the reviews about agents and the white lady agent tried all ways to upsell. End up go to T1 get the car in 10 min. Europcar: your company is good but the employee (Terminal 2) customer services is SUCK. Took 30 min to serve a customer while long waiting for other Terminal 1 agents are super good and efficient. So it is not the company but the people. I suggest Europcar to have auto check in. Save time and away from pushing my sales

Nice company but we made reservations for a car and when we arrived the person who took our reservations reserved our car in the wrong terminal. Wouldn't have been so terrible but after traveling all the way from the US, American airlines lost all our luggage and spent hours filling out paperwork then on top of it we had to travel to another terminal so everything was a bad experience. Also was traveling with our baby grandson so everything was very frustrating.

Tolles Team Vorbildlicher Service Mein Enkel hat den Mietwagen für mich online gebucht da ich von Sri Lanka aus Probleme mit der Internet Verbindung hatte in Frankfurt Terminal 2 am 12.01.2024 von einer sehr freundlichen Mitarbeiterin das Fahrzeug übernommen und in Kassel am 13.01.2024 ebenso an einen sehr freundlichen Mitarbeiter übergeben Mitarbeiter/in kompetent und Freundlich dazu sehr hilfsbereit und Humorvoll So muss Service sein

Overall, all went well and had no issues neither during pick-up nor during drop-off. Price and service were appropriate. One issue I have to mention is that the vehicle was not well cleaned which was not noticed until I left the airport parking garage (low to dim light at pick up station). Used drop off box for keys and got an email from Europcar that everything is fine an hour later.

I booked a car through the app I choose a normal limousine but when I arrived only station was available, Kevin was very helpful and sweet he took care of me and gave me the car I liked, he’s super friendly and professional he doesn’t like a customer to leave his counter not satisfied! If he was not there I think I was going to cancel my reservation!!! The car was clean and new model

My reservation was luxury vehicle but when I arrived at Frankfurt airport the staff told me that luxury vehicle not allowed to go to Italy so i had to change the type of vehicle to a smaller one without refunds They should have mentioned that from the beginning so i know what to do and what type of vehicle i take, Everything were perfect from the staff to the vehicle cleanness

Depending where you are rent your car, but in general the service behavior of the Europcar employees are okay. The external worker out of the regular working hours are more friendly and try to find the best deal for the customer. Anyway, I am always satisfied with the Europcar Team. Thanks for your support… especially when you arrive after long flight!

Car was great, but too big for the average German driving lane and parking spaces! Return of the car was extremely frustrating since there were no specific instructions as to where and how to return at the Frankfurt train station. That was my main point of distress; if that had been handled better, I would have given 5 stars.

Car parked on 2nd floor, but told me to find the car on 3rd floor in the carpark. Wasting 20 mins walking round the 3rd floor in vain, then had to walk back the long way from carpark to counter to get the staff to come to carpark. It is really frustrated that 30 mins just wasted like this.

Picking up the car at the Frankfurt Airport was a nightmare because our flight arrived at a different terminal than anticipated. After waiting for 45 minutes at the Europcar counter in Terminal 1 the very nice agent informed me that We had … Mehr

When I arrived here the two turkish employee has been discussing something together for 5min. It does not seems jib relevant discussion. It took 5min and they did not care about customers at all. This is not a normal standard service … Mehr

When we arrived at the Frankfurt Airport we learned that we actually reserved a car at the other Frankfurt airport but the Europcar team took care of us. If you're going to Frankfurt be sure it's FRA and not the other airport in Hahn.

On this trip to Germany, I rented a vehicle from Europcar for the first time and was pleasantly surprised at the nice car I got for my money. No problems were encountered at any step and I'll rent from them again in the future.

We arrived an hour early and enquired if our car was ready. The clerk said no and tried to upsell us a higher model that was available immediately for an additional almost 800 EUR. No thanks, we waited for an hour. … Mehr

They denied to give me a car, saying your profile is block :) Dont count on them otherwise be ready to be on foot. They also first say they dont have audi q3 but they have something like Tiguan. Never ever this company

Customer service terrible. Morning manager has no manners. Booked premium vehicle, wanted to give me a downgrade but sell as upgrade. Than cancelled my reservation because i complained. Be ware of them.

Great service, great cars, no charges after returning the car like othe company ...I had very bad experience with ok mobility...rental, and now this company was excellent definitely I will rent again

Unfassbar genialer Service. Obwohl ich ausversehen eine Woche später gebucht hatte, konne mir Manuela ein Auto Oneway besorgen. Super-Freundlich, so wie man es in Deutschland kaum gewöhnt ist.

Great vehicle. Actually was BRAND NEW! Everyone was so friendly at the Frankfurt Airport location! I accidentally left my dash cam and the staff saved it for me! Will rent again from Europcar!

A superb rental experience with Europcar! Dusica, in the Frankfurt airport, was excellent and helpful in every way. She made the entire process so easy! A big thanks to Europcar and Dusica!

Das Auto für Terminal 2 online gebucht und Vorort nochmal am Terminal 2 vor der Reise bestätigt. Zum Termin steht das Auto im Terminal 1 und muss selber mit Koffer und Kinder … Mehr

It was an oberall very positive experience 10 for everything but thentrunk was full of dried grass clippings when we got the car so 5 for cleanliness. Inside of car was clean .

Einfach unkommentiert 180€ "sonstige Gebühren" in Rechnung stellen und anschließend weiß niemand etwas darüber, erstatten will aber auch keiner. … Mehr

Fine car. Poor customer service. Spam for insurance selling to customer who already had full cover insurance. This will be my last time at Europcar.

The Experience was ok- however the customer service could have been better - clerk was not very knowledgeable concerning options etc.

Very nice experience when we were at three!! The process is quite fast！ it won’t take too long to get the car! Highly recommended!

very helpful and professional staffs. car was new, clean and well maintained. highly recommended. thank you so much europcar

The wonderful staff member at Terminal 2 desk made for a ver pleasant experience. Polite, efficient and friendly.

Very easy and pleasant experience, starting with check-in at the counter to drop-off at the airport.

Vier Kunden vor mir und ich stehe bei der Abholung schon seit 30 Minuten auf dem selben Fleck.

The only thing good was the rental price for that type of car. Customer service was awful.

Sehr unfreundliches Personal, eine Dame mit französischen Akzent! Redet sehr herablassend

Good customer Service ,easy pickup. Overall great experience with Europcar. Thank you!!!

The whole process was easy and hassle free and everything was well explained to me.

Reibungslose Fahrzeugübergabe, keine Wartezeiten. Fahrzeug war in TOP Zustand.

Very smooth and efficient process. The staff were very helpful and friendly.

Car was excellent, staff was friendly and helpful.