My family and I ventured out to the Cheetham Hill branch of Evans Cycles, after a bit of a disappointing customer experience at a closer branch, earlier that day. We'd specifically been looking for a bicycle for my son, as he had a riding assessment with his school coming up, however it had been some time since he'd ridden and had totally outgrown his last bike. We really needed some advice but staff at the earlier branch seemed too busy to speak with us. Totally a different customer experience at the Cheetham Hill branch, where my wife and I were really impressed with the knowledgeable and helpful staff. Whilst busy themselves - they still interacted with us from entering the store, and made us feel really valued and welcome. No hard sell, honest friendly advice from mechanic RJ, who had tons of patience with my son whilst measuring him up, and letting him try some bikes out.  A genuinely pleasant experience which saw me return home and order the exact bicycle we wanted straight away, via their website. To top it all off, as the staff were aware my son had the riding assessment with school coming up the following week, manager Freddy telephoned us personally to advise he had got in touch with their main warehouse to ensure the bicycle was delivered and built in time (again by RJ) - Absolutely fantastic service! Easy 5 star rating from me, and my family and I will be returning to the Cheetham Hill branch of Evans Cycles for all our future cycling needs. Thank you very much to all the staff.

Poor customer service. My brother suffers with a brain injury and as a result has a stutter and struggles with communicating. He returned a bike with my dad in hope to have a simple repair on the neck because the plastic inside snapped causing the handle bars to be loose making it unsafe to ride. The rider of the bike weights approx 8stone This happened about 3 weeks after purchasing the £690 and could have caused an accident because of this mistake. The shop was empty not busy but instead of repairing the problem they had to take the bike to order a part. We are at about a week later and still have no bike or any communication at all from this shop. My brother tried to call to ask what was going on with the bike but was told to phone back the next day. This is not how you expected to be treated as a customer for such a small repair.

Reason for the two stars is that I was hounded about the £25 cycle assembly service. Even when I went to collect the cycle this £25 cycle assembly service was mentioned. Got a strange look on their faces when I said that I would assemble the cycle myself. When i got the cycle out of the box all I had to do was put the saddle on the frame, put the handlebars on the headset, put the pedals on and put the front wheel on the front forks. That's it. About 10 minutes of my time. The most time that was taken was to remove the packaging. All the tools I needed was provided in the box! Summary: The £25 assembly service that was being pushed onto me was a rip-off and I'm glad I assembled the cycle myself.

Staff here are absolutely amazing. Picked up my new bike recently and all the guys here were experts in their field and they really do go above and beyond to make sure you know exactly what you’re getting and ensure you’re happy with your purchase. I have to say I have not come across service like this for a long time in a shop. Usually staff are just a stood around bored and disinterested, but in Evans Cheatham Hill you can see the staff have a genuine interest in their work and it’s refreshing to see. The shop is well presented, laid out and kept. The bikes are easily visible and they have a extremely wide range available. Alongside their extensive range of accessories. 100% recommend.

AMAZING EXPERIENCE AT THIS STORE! I had a really bad experience trying to buy a bike at Halfords so came straight over to Evans instead and was served by an older gentleman (I think his name was Ed) who was fantastic. He was probably the friendliest guy I’ve ever been served by. He was polite, listened to what I needed, and offered me numerous bikes within my budget. I decided to make a purchase and was able to walk out the store with my new bike 10 minutes later. Outstanding service, amazing store, super friendly staff, and extra shoutouts to Ed for his awesome customer service :D Thank You! I’ll back again for all my future accessories and hikes.

Charlatans that are lovely when taking your money. However if they have to give you any money back they'll deny you your basic rights and even the manager apparently doesn't have authority to give people their money back anyway. Speaking of which, the condescending little swine of a manager who goes by the name of Freddie Hutchinson is the last person you should ever buy a bike from. This is not the decent Evans Cycles of the past, this is Mike Ashley Cycles, and like his other businesses, it's little more than a scam for parting you from.yoir hard earned. Avoid it at all costs. Give your money to Cooksons Cycle, a decent local bike shop.

Went with a broken pedal which only had a nut loose and could be fixed with just one tool but the guy at evans said that they don't have time for a 2 min job and need us to make an appointment and also told us that the pedal is broken and will have to get a new one and gave us a rough estimate of 60£. We took our cycle to Halford and they did it for free in 2 minutes, we even asked them the amount to be paid for their service and the guy at Halfords said what's there to pay for this, it's all cool.

Tick all the boxes !! Wonderful , Clean Space & knowledgeable, Kind , Honest Good catch staffs around. I still do not know about my bike even i riding around 10 years my presume , my front bike break worn out but one mechanic , do not know name but pony- tail hair He never try to rip off . simply tweak some part of my bike without any charge. I feel really lucky . very much appreciated it What if i go to Evens in Deansgate st Deansgate Evens always ripped off over nothing as for my experience

Excellent service in Evans Cycles today. The staff member who assisted us, Man, was knowledgable, helpful and attentive. He took the time to show us various bikes and explain their differences to us. He was happy to get out different bikes for us to look at and try, as well as pointing us to deals and discounts though not putting any pressure on us at any point. We are very happy with our purchase and the service we receiced.

Booked in for a service stating I'd need the bike back the same day. Arrived for the service at 1030 to be told no mechanics available now but they'll be in at 11 and will call you to tell you what needs to be done. Went back in at 1230 as I'd not had a call, was told it wouldn't be done today, so a wasted trip. Evans need to improve their staffing and communication, this is not the first time I've had issues with evans.

I visited today and had an absolutely fantastic experience. All the staff were great - in particular MC who helped me with the purchase of my new bike. He was very friendly and knowledgeable and made me feel right at home. 5 star customer service experience. I would recommend this place to my friends and I would definitely come back here for my next bike in the future.

A great range of bikes as well as accessories. I was looking to try out a bike and had great service. The assistant was very patient and answered all my questions and let me try the different bikes as well as give me advice on type of bike that I needed for what activities I wanted to do. You can book in advance or just turn up on the day.

Firstly, I would like to thank Doug for a great new customer experience in purchasing a Cannondale bicycle. I felt that all my presale questions were answered with product knowledge and enthusiasm. Secondly, thanks to Evans Cycles for such a good price point for the Cannaondale Trial 7 mountain bike. Overall a good customer experience.

We came to pick some bikes up today as part of the DfT/Cycling UK scheme. All the staff were so happy to help and chat things through. The guy who helped us upstairs was genuinely a nice bloke I could've spent ages chatting to. I don't usually like Evans as a brand/store but the lads in here have really changed my opinion!

I went to Evans Cycles at the Fort Cheetham Hill yesterday. I had an issue with my electric mountain bicycle. The mechanic Mike was fantastic. He explained the problem and differing cost-effective solutions. He was very professional and helpful. Clearly, he knew his stuff. I would recommend the workshop at Evans Cycles.

The store are advertised as being part of the e bike loan scheme for Manchester but the advertisement doesn't mention they only had 25 bikes today and another 30 later in the month. Don't turn up looking to register because you can't until the next release. We walked along way to register only to be turned away

Ther is nothing good that i can mention about this shop from the service to the attitude The manger seems like he doesn’t care at all and inly does whats suit him FREEDY GUYS EVENS CYCLE IS A GREAT COMPANY IF YOU NEED ANYTHING FROM THEM GO TO THE DEANSGATE ONE THEY ARE BETTER IN EVERY WAY

Amazing customer service!!! Probably thee best service I've ever received as a consumer. Everyone during my visit went above and beyond to ensure I had my new transport to commute to my new job. Thanks so much to the staff @ Cheetham Hill Evans Cycles. I am one VERY satisfied customer.

Very fantastic service I visited to loan my e-bike and the staff was amazing they helped me through all the process, I was amazed by the bike itself, these guys do one of the best bikes in town. If you are looking for some budget and good bike then evan cycles is only place.

Excellent response from the team at Evans Cycles in Cheetham Hill this morning, to a small repair to my granddaughters new bike. Both representatives were friendly and helpful and the work was finished in 20 mins. Both a credit to Evans Cycles!! PS: The shop is amazing

Love this stock at this store. RJ is fabulous, listened to all my many many questions with utmost patience then matched products to my needs. Employees like this are what makes people return to a store and ultimately makes a successful business. Well done!

Great service especially from Man, who was super knowledgeable and helpful throughout the whole process! I picked up my bike that was built and serviced by the store. Really happy with the set-up & love my new bike. Highly recommend! …

We purchased new bikes yesterday. Ed was proactive and helpful. Ed and Aidan provided their professional service and most importantly addressing customer concern. I really appreciate the service they provided.

Really appreciated the advice. An American chap who works there was very knowledgable and saved me from buying the wrong mud guards and helped me find the exact pannier rack for my bike. Such a nice fellow!

Brilliant service every time I have visited. Staff are extremely knowledgeable without ever being patronising and take time to ensure you are happy. Fully recommend for new purchases and repairs.

Rang up yesterday, the guys had reserved the last bike in stock for me, ready and waiting later on. The chap that served me was very helpful, informative and very friendly - would recommend

Went in for new haibike. Shout out to all the staff in there especially Freddie who dealt with me from ordering to delivery absolutely spot on customer care. Appreciated …

Great buying experience all questions answered from knowledgeable friendly and extremely helpfull staff at the cheetham hill store Aiden is a credit to there company thank you …

Very nice staff buy a muddy fox electric bike and hyper jammer scooter jn09 they’re fast and really good recommended shop visit here and see what you want Thank you.

Went in for some advice on upgrades to my trek remedy 8 xt, and Freddie sorted me out with all the information and upgrades. 10 out 10 for me …

Superb customer service from Doug and Freddy. Visited store last week to buy a Frog bike for my daughter's birthday.Friendly and knowledgeable staff!

Fantastic help and service from RJ in store. Really efficient and quick repairs to my bike and fantastic customer service too. Highly recommended :)

Purchased my 1st e-bike from here and RJ and Mike the technical minded and very professional at the work and would highly recommend keep it guys.

Excellent shop with everything you need, very friendly & super helpful staff . Prices here cannot be beaten also after sale service is amazing

Staffs are kind and willing to help! Bought a bike from here and they help to fix the problem immediately. Recommended to everyone

Excellent. Really Looked after me and my bike after a crash. Perfect from start to finish. Will only use these from now on. …

Doug was most helpful and certainly made me feel like I would come back. Next time I need to buy anything it will my first stop.

I have a good experience while taking part in e cycle loan scheme. The staffs are really helpful and knowledgeable. Thanks.

Warrantied a Trek frame which had snapped. All sorted by the guys at Evans Cheetham Hill. Great service guys, Thanks.

Exceptional service! Much better than any other bike shops! All the workers have so much patience!( especially mc)

Great experience with a E-Bike rental- nice store and friendly helpful staff. Would recommend this store!

Served by some guy, might be american, australian, canadian. No idea. Was very helpful and cheery

man has helped me tremendously not pushy at all honest advice give him 11 out of 10 victor

Great knowledgeable staff. Recommended store/branch. Friendly & helpful staff

Really helpful and friendly staff. Can't ask for more …

Fantastic staff go over and beyond duty

Amazing service from Doug & RJ!

Bueno …

Very rude