I'm very disappointed in this Food City. I've never had such a bad experience at a Food City. I was just there (7-31). This place sucks. No exaggeration. The deals are not good at all lol, they're a joke [$1.19/lb for gala apples (mostly small and rotting); they're $.99/lb at Frys], and if you've ever shopped at Frys, the produce is beautiful and consistent. The snacks are all over-priced; along with many other things. To my disbelief, I would've saved by going to a major chain. The store is dirty. There is an overall feel and smell of dingy. The refrigerator and freezer sections seem weak and barely working; feels rather warm near them. Worst part though was check-out BY FAR!! After all items were payed for and I received my receipt, and the cashier (I'll spare him his name) turned off his light. As I'm moving away putting my wallet away he informed me he's made a mistake.. long story short, 3 mistakes were made.. he didn't charge me; then he overcharged me; then I got home and noticed that after all the fuss he and his manager gave me; they forgot to charge me (all different items in different, elaborate ways), in all ending with me having to pay out another $8!! -25 min ordeal!! Like DUDE REALLY!? What the hell is really going on here. Are we ok? Supervisor response: "Mistakes happen, he's human." Ya not my issue bro! Not my fault your employees are dumb-asses. I will gladly pay what I owe. Customers don't pay for a business's incompetence, just as a business doesn't pay for the incompetence of a customer. -If I pay too much that's my problem. I should've been waived. -They're display of incompetence, and lack of professionalism is enough to make one gag. And that's if you've not already started by what you'll likely have already seen. Don't believe me? Read the other comments. Don't believe them? Have yourselves a visit.. Really though, I don't recommend it. Place needs [serious improvements] on all levels.

We went to get some Pozole from their hot food area and the lady with the glasses served us the worse pozole I had ever eaten. Not only did it lack the authentic flavor, but she failed to give us the cilantro, onions, chili peppers and salsa we asked for. She told us it was in the bag but it was not. She didn't even give us the the toasted bread that was supposed to come with it even after asking us which did we want. Bread or tortilla. She seemed a little annoyed and didn't want to be there. Food City needs to get her out of the kitchen because I've been to the Food City on 43rd and McDowell and they were 20 times better. Not only do they lack customer service but sure as hell showed sh didn't care. I won't be going back and I definitely don't recommend this location. Avoid it at all costs.

I've been coming here for a few years now. The store could use an update. I think its the old, dingy floor and walls that makes the place feel dirty. However, the produce is cheap and fresh. There's a good selection of meats and a full service butcher and bakery/ deli. They mostly have what you need, but can be limited to variety. They mainly stock more popular items in the grocery area. I notice, kids especially, will open and eat foods while shopping and leave the trash anywhere, that's stealing. Check out times vary. I've been there at times that i could quickly walk in and out in minutes. But also times that there were long lines (especially at the beginning of the month). Usually the staff are friendly and helpful. Good value. I always look for excellent deals on cereal and produce.

I love Food City, but they don't have a lot of the name brands I'm used to and NEED. The prices are good, and I understand that they cater to the Hispanic community, but there are just as many (if not more!!!!) other races that have to go elsewhere when we SHOULD be able to go to our own neighborhood's grocery store and conveniently get them there, y'know? Eddie Basha's kids (or whoever took over) should understand that. I think it's deplorable that those in charge removed all our favorite things from their Food City inventory. That's just me, I guess. Basha's has the stuff we need, so if F.C. is an offshoot of Basha's, where's the problem with stocking the shelves with our beloved foods and name brands in addition to the hispanic items?

This is our favorite food city...plus it's right by our house. But the other night my son n I ran there for sour cream real quick (we needed it for dinner) the store was closing at 10 n it was 9:49. When we got there the mngr n her co-worker was manually opening n shutting the door to let customers out n they were telling us they were closed. I explained their website states they don't close for another 10 mins. The mngr then told me they close 5 mins early to get the closing process started. Smh!!! EXCUSE YOU??? n then she rudely told my son n I that we got 5mins. I'm appalled! I bring my hard earned money here n this is how u treat your customers?? Bad business!!! Can't believe yall treat people this way!! Smh

I like this store for their variety of foods but the smell of it is a real turn off. I don't like asking for help from their employees and he was too lazy to offer his assistance in the pricing of the taco shells? Come on he works for the store and not speaking English it's a bit unreasonable. All kinds of people shop their other than Hispanic community but other than that it has the best natural fruit drink selection I ever seen and a huge selection of different cookies, cakes, pastries and laundry detergent. I will never go back to liquid detergent again after buying the Spanish powder detergent, it really clean my clothes to the T and Ik extremely please. This store does do right by the community.

Because I only travel by e-bike I'm basically forced to shop here, and it costs me an ugly extra to do so. The location is tragic, a trash strewn parking lot, Security Guards and sinister shadows. Then the inside of the store hits parallel lows. To begin with, general items are, on average, 1/3 more expensive than at competitors such as Fry's and Safeway. Using Self Checkout is like playing Russian Roulette with no empty chambers. I've NEVER checked out successfully. No two employees have the same answers as to the methodology of making a quick and correct pass through and it's risky to ask them why.

Love this store! They have cheap and excellent produce. Some stores have a free/tip-based shared van service to help people bring their groceries home, if they live within a 2 mile radius from the store. I am deeply grateful for that! I would recommend more variety in their grocery and produce isles, more health-conscious and international options would be great, therefore one star less. Love you all! Thank you for reading this! Give this review a thumbs up if it served you and post your own! We all benefit from sharing our expenses!

A week before thanksgiving I came to this foodcity to order some ham and turkey for thanksgiving but since i was doing construction in my house i wasn’t able to cook the cold food so I talked to the manger elvira I explained her my situation and she told me that she could make an exception to cook the ham and turkey for me!! But only for this time I was super grateful for her because she was able to help me and so my kids could eat thanksgiving dinner. She was super kind and nice very good costumer service!! :)

Good prices for produce. Bakery serves fresh baked pan dulce, doughnuts, and cookies. Also, a Mexican Food you can order from a buffet line, although your better off getting it fresh from a restaurant. It's not very clean or in inviting, feels like it's still in the 90's. But it's locally owned by Basha's, maybe they should invest more in it. I have a problem with being treated like I'm going to steal things. But, this is probably due to the rise in fentanyl users In the area "boosting" to support thier habits.

Very nice staff very very good selection of food and that's not to mention they love children I love my son Joshua for some reason I don't understand he can be asleep and we'll just be chewing amount little sexy thing named Connie she offered to be a babysitter I just didn't understand he was sleeping she didn't even know how he was and she just said a medically taken to him he's it's an amazing staff environment atmosphere keep up the good work guys and Maria Maldonado your thevstuff

Great place to shop.. I love this location since it is close to home.. everyone here makes it a good experience EXCEPT the MEAT DEPARTMENT!!!.. the employees here make this the worst expirence..they always have an attitude and roll their eyes and treat the customer like your hindering them of whatever they are doing. Takes a good 8 mins for someone to actually help you, and when they do that's the experience you will receive. Better to go else where for better service.

We came to food city for a nightly run at 8:30PM and we went to the butcher for chorizo. We were denied service and told she was closed which was no problem. But then after passing by again the same butcher served someone else after she denied us. So, we went back up to the butcher once we noticed that and she denied us for a second time. After that we spoke with the manager Rosa who provided us with excellent customer service and gave us the meat we had asked for.

Was in here Wednesday evening tried to order a cake for granddaughter bday. The lady only spoke Spanish to take my order. Ended up going somewhere else then I needed cash back asked the lady at self checkout and told me I had to buy something and pointed to self checkout register. How disappointing the customer service is here. I'm in management myself and would never treat my customers that way. I only had this issue in the evening visiting this store.

It's a decent store, with fairly good prices and sales.. Only issue is you are most likely not going to be able to find everything on your shopping list. I never do.. other than that I like shopping here when I can't make it to Fry's lol don't mind the area it's pretty rough. Just get in and get out haha oh but the best part is the prepared food! Amazing!! My favorite is the green chili with pork!! And the prices are really great! Still great

I went in to food city to cash in my wic groceries at night the cashier that was attending me was being really rude and mad supposedly because I was bringing in the wrong stuff to her so she void my stuff and called the Manager after the manager came she took care of everything for me she apologized and understood me, basically being very helpful and good to me. I was very grateful for that. Her costumer service was excellent.

The staff is always polite. However, the produce seems to always be about a day away from being rotten. I can never seem to get fresh produce at this location. The bread is always overpriced. But the dairy seems to be fair priced and the sodas always have a great price. I do like the spice selection. And the rare produce selection like fresh ginger root, cactus,and other fresh spice selections.

You get what you pay for. Yes prizes are lower than nearby grocery shops but: -you deal with people begging for money outside. - self check outs won't recognize a lot of their products. The screen gets stuck and good luck having someone help you. They are too busy chatting or doing other stuff that is not a priority when there is people struggling to check out. -very few cashier's helping

Only thing good there is the check cashing service. Their kitchen is garbage, employees caught an attitude over what I ordered, started talking mess in Spanish to her other employees who found what she had said funny and overcharged me for the food she literally threw together.. Im never going back for their hot food at all. The bakery was good though. They had great apple pastries.

We used the ATM at this location and it never dispensed our cash, nothing, it sure was deducted from my son's account. The manager gave us the phone number to BASHAS CREDIT UNION. instead that credit union wouldn't do a dam thing for us, we called the card # but it's automated. No live person. I suggest to not go do business with that low down dirty store Business.

First I love food city its always so clean and organized theres always a helpful attendant theres many locations and they all contribute but this food city has phone companies and pay kiosks for power and a cash checking service. Plus when you get into check its been my experience that it was speedy and they bagged my groceries so it wasa easier to walk home with.

First visit. I found the store to be clean, organized, and smell wonderful. Looked to have great pricing on produce and meat selections. Beer selection lacking with mostly domestic and imports. Zero craft that I found. They do carry liquor in front of store. Colorful area, yet charming local neighborhoods up and coming. Staff appeared friendly and attentive.

Employees always have a bad attitude and they always close 1 hour before the store schedule, for example if you ask the manager what time the store closes and if he or she says at 10 pm the employees shut off the door at 9 pm, owners please update the open and close time in this app and keep an eye on your employees.

Not the greatest area. But I have been coming to this one since I was like 6 years old. Same faces , but not super friendly . but its ok. I never get bothered by anyone , I have never gotten treated bad either I do stay and "dine in",,because I do like their tacos etc. Good on preordered birthday cakes. Good prices

I love food city but the employees(ladies in the front) and the manager (ladies) are very judgmental and discriminating towards your looks, age, and where your from. That is very unprofessional and rude towards me. Stop playing cop and do your job right and professionally with care and without discrimination.

I love food city they have a awesome produce department.all kinds of different foods mostly for the hispanic culture. I love that type of food spicy full of flavor.food city has fresh spices you can buy.all kinds of fresh fruit.I love shopping there . The employees are spectacular always helpful and so nice.

I went here like 3 days ago, wanting to eat something hot like a Mexican stew and they didn't had any, due to no employees. The lady said she was closing so we hurry up and order but still she kept it open like for another 30 minutes. So she just rushed me and she lied she didn't close nothing until later

I haven't been to a Food City in years. The store has been upgraded. There are self check-out registers now! A few employees were walking back and forth in the front, while there was only cashier checking out customers. The prices are decent! They also have $1 items, which I always appreciate!

Been going here for years, the only problem is the neighborhood and all the pan handlers or homeless asking for money. I also feel very unsafe in the parking lot at night even though I'm with company. Not friendly for your family during the evening/night hours of the day around the parking lot

Food city on 19th ave. W. Indianschool has not just very rude employees but the Mexican employees are prejudice against American people citizens. And the lady manager especially. They will do everything to help only there own, but others they'll make your shopping experience a nightmare.

Great deals at food city. My bill was cut in half of what I would normally pay. Great meat department. Fantastic prices! They're hot food is awesome. For those of you who haven't tried it.. It's a must. The menudo is really good. The tortillas are all made fresh everyday. Friendly staff.

Maybe I am being picky but I can't seem to find a food city that is clean. You walk through the door and the smell is never very inviting. I go to Frys or Safeway and i can see the difference. The prices are reasonable but always afraid I might get sick from the meat or produce.

Today, I went to eat at the restaurant part of food city, and I am very amazed at how good the food is I had a bean,cheese and rice burrito, with some wings and some of the best home made red chili salsa I ever had ..i want to thank the whole kitchen staff for the amazing food.

Clerks are very rude! They don't serve you the food correctly what you asked for. Most of the time, they don't understand English. I need to interrupt for non speaking customers. I been going there since it open up. Found many plastic items and hairy in my food in the past.

It was bigger than most food cities but the process to get formula was kind of a pain because it's not displayed you have to ask and make sure you know the brand and color of the one you want then they go into a room to get it.Other than that it's a pretty decent store.

Very much mostly hispanic shoppers here feel very much comfortable as a Hispanic shopping here they got some deals here and there for the most part they are pricy and the lines are very very long but overall customer service is great considering the shortage of staff.

I was very pleased with the selection of groceries. They were short- handed and my cashier had a horrible attitude. She was slamming all my produce and groceries in to the bags and literally throwing them on the conveyer belt. Besides the cashier I love that store.

If I can give them a zero I would this store is so mess up. You have to call to see if Western Union open and when I call they said yes and then the person went on break!!! I only live less then 5 minutes!!! This is the worse place to come to Western Union!!!!

This is my store. The chicken cooker out front is awesome, he just started a couple weeks ago and he is a really hard working, personable youbg man who is good at what he does. The store employees are friendly and produce and meats are almost always a steal.

Nov 8 Just came to customer service and I ask the opening hours the lady answered at 9am so I wait for 30 min and at 9:08 I ask again and she said oooh there's no one there with a rude tone If you don't like your job leave . Horrible never coming back again

Clean supermarket that is full of fresh produce and meats that are very reasonable priced. I went early in the morning and there was hardly anyone there. Aisles seemed well stocked and employees were very friendly. I highly recommend this grocery store!

The employees are so friendly here. I walk up to the store so I always bring my backpack. They never look at me funny or ask me to leave my bag upfront. It's nice to walk around without being looked at funny because I am unlucky enough not to own a car

I have been to many food cities throughout the valley, but this one really stood out to me. I went shopping there this morning, all of their staff are so kind and helpful! I've never been to ANY grocery store where the employees are this amazing!!!

Not fond of this particular store at all. I went in today to get some gingerale and went to the counter where they have pre cooked foods. They we're very rude and ignored me but were helping the other Hispanic people that came up to the counter.

I was accused of being a shop lifter in the past and kiked out the store and the lady's only explanation was my tattoos so I said okay what tattoo or do you have a picture or video of this action and nothing was provided on tht manner her

Like to go here when this Southeastern country guy 8s looking for those down home items/meats the the other stores;Frys/Krogers/Safeway don't have here in the Southwest. Always find something I can relate to i.e. here. I can almost always

Everything about this food city is pretty much good it's clean and they're fast but there is one thing the guy with long hair that works at the self-checkout is extremely rude and very unprofessional and honestly I wouldn't have put this

I am limited to shop here simply because I live in close. Proximity to Food City. I can tell you I feel misunderstood and unfairly judged. I have applied for. Employment there many times and actually had a stranger mention that they will

I had ordered a cake there and I will never ever get my cake there ever again I had asked for a cake for a 14-year-old girl and they made a cake that was for a 21-year-old with beer on it then they try to takeoff the stuff and put other

It's nice Hispanics are catered to here.But there are non Hispanics who contribute to your profits and should be treated with just as much respect and good service after all this is the U S.That being said the prices are fair food fresh

Food City is not the store it use to be. They had NO checkers and lines to check out. 5 deep waiting to check out at Self CheckOut. Would not be so bad. Except when your whole cart is produced and they don't make it easy to find the

Great prices on a lot of products, especially their pack of 4 meats for $20. Steaks, chicken, ground beef and porkchops plus they even have one with preseasoned taco meat for $20 too. Fresh veggies are good too and good prices.

The hours are wrong for Sunday. It says they close at 11 but they actually close at 10. I notified one of the employees of the discrepancy and they responded by informing me that the website has incorrect for at least a year.

Great friendly staff, good food and baked goods from the deli. The staff is great on customer service, and Customer Self Checkout helper, Nancy is always there with a smile. She brightens my day when picking up groceries!

The store is clean and well stocked. The employees are friendly and efficient. There are good prices and good selection. Their food counter has excellent choices if you like to sit down and eat a reasonable priced meal.

This place has always been my Go-To grocery store, every other day theres a sale going on. It can range from the fruit, to the meat and even on those big family sized bag of chips, perfect for parties or for yourself.

Located on the NW corner of 19thAve and Indian School. Great location. This store has spacious aisles and good atmosphere. Wednesday is produce sale day. Thursday is meat discount sale day. Fri-Sat-Sun specials also.

There's a cashier that's to slow she bags very very slow she stressed me out they never move the lines some of them are rude we live in USA even if a Mexican store we need to learn English to help all our customers.

I literally bought this last night, was gonna give some to my two years old and as I opened the bag it smelled awful, They’re selling expired food this isn’t the first time I’ve gotten something expired …

I don't shop at Food City often unless I see something on sale does just you know catches my eye but I do love their tortillas so every time I'm in the area I stopped in for tortillas the flower ones are great

Usually you can be in and out quickly, but occasionally the lines are a little annoying. The cashier are always nice and every time I've needed assistance locating something they have been more than helpful!

There is always a problem when I shop here... The cashier allowed another customer to cut in front of me because she only needed a roll.of quarters. This turned into a 10.minute ordeal causing me to be late

The only thing that is good about food city is that it is cheap there are always lines and not enough cashiers and half the people don't know English when you ask them something food city is not for me.....

The store was well stocked and very clean. The employees were really friendly and knew exactly where the products were that I want . I was in and out in under 5 minutes. I loved the ease of this visit.

The stupidity of today's world, 6 self checkouts 4 of them open only one regular register with a long line but I can't use the self checkout because I have too many items they say makes perfect sense.

Super impressive store wide isles and super clean.Nice variety of new Hispanic foods to explore. And the staff were all really friendly. There store managers should be very proud. I'll be back!

I love their produce. Meat section needs work most are almost if not expired and selection of foods is low. Also if you want products WITHOUT chemicals and preservatives this isn't the place

I would not recommend going here. There was a lady begging for money and the security guard did not do anything. Also, check out people are rude, the store does not carry a wired variety.

Staff has always been friendly (and helpful)! Their hot food is packaged for sale, (even though that part of the store is closed) which makes a quick, hot dinner easy to come by!

If you want good place to buy food or what ever you need for your kitchen this place has what you need a great low prices and the food service is good and the food is decent

I bought produce here, and noticed the next day half my melon was going rotten. They did not allow for me to return my item, or exchange. They kick out homeless customers.

I love their watermelon juice!!! They been around for a lot years. Love there cooked food. The lady server in the delivery is always smiling and is always there when I go.

It's alright. The people at the checkouts really nice. They've got cucumbers at 3/99¢...that's a good deal & they're huge cucumbers, too. They carry mostly general items.

Food City has great sales on produce! I love it when their sale flyer arrives and I can see what great bargains I can get this week. Produce is always high quality too.

Great food selection cheapest meat in Phoenix you have to shop here and their ready made lunch kits are Bomb. You should definitely visit friendly staff clean store.

The security guard in food city is so polite and helpful he helped me recovering my stolen wallet!! Thank you so much Amen Allah you’re the best my man

These people have always been friendly to us and to each other. (The employees get along with each other very well and customer service is very good.)

Very clean and it was quick in and out when i need only a few things. Once again in and out 5/20 7.99 lb for the tenderness, tastiest meat to grill.

Great prices for food, love the Menudo at the deli Better thanks Rancho marketFresh Augas not fake like Rancho Has Western Union and SRP …

I never really had a bad experience at Food City other than two go ahead and get whatever it is that I'm looking for and get out no complaints

A very busy area, with a community touch, a great place to find your groceries. It is also a heat warning area, the elevation is a concern.

With lots of free parking & great deli & produce its overflowing with all you need to make all the mexican food you need in your life.

Very nice people work here, but I can never find Boston cremes when I need it, and it's more south of the border. …

Really nice Food City. Found everything we needed at reasonable prices and store is very clean. Unemployees are nice!

Low prices, Mexican selection of fruits and vegetables, pastries. Ample parking. Some problems with street people.

Wonderful workers and great prices on drink products. And works are awesome. Friendly security guards.

A good place for quick shopping trips and Mexican foods and specialty items household items available

It's a good store I just don't like that most of the staff doesn't speak English so I can't get help

It was clean, they were friendly, nice and kind when I did have questions. Check out ran smoothly.

Always enjoyable! I have shopped at this location 7 yrs off and on and still see familiar faces.

I love shopping at this place I can grab something to eat and also grab something to take home ,

Ya gotta see it 2 believe it Great deals Im shure there no limit Sum stuff was gone

Great place to pick up a few things but I wouldn't do my regular shopping there.

Easy to shop here, I find some things are less expensive than traditional stores

Very surprised to find this store very well stocked, clean, and helpful staff.

Great, shopping at an early hour. No wait, quick in ...shop and quick out.

nice clean well organized store, thanks for being open and accommodating

They have the best Carne asada in town. And beans and rice is the best.

Best place to shop for Mexican ingredients. Coconut water too!

Mexican themed supermarket with good take out and a bakery.