If I could give zero stars I would. Hopefully this comment won’t be deleted as I’m anticipating it will. I was currently visiting San Antonio from Dallas and wanted to come the the san Antonio free people (as I’m a regular in Dallas). The worker working on September 4th 2021 around 3:00 pm did not greet ANY African American customers that walked in. In fact she would just look and keep doing what she was doing. A Caucasian couple walks in and she says “hello welcome in can I help you find anything”. I’ve never felt so offended in my life. As a previous GM of a clothing store this store had the worst customer service ever. It was very obvious what type of people she wanted to greet and who she didn’t. If you are a person of color I would definitely not give the San Antonio location your money.

From the fun and boho decor to the friendliest staff at LaCantera... the drive from Cibolo is worth it just to shop at THIS store!! I pop in about once a month and I always leave happy whether I made a purchase or not. The latest experience is what caused me to write this review, as I made a purchase that I just wasn’t pleased with and THIS STAFF PATIENTLY worked with me through 3 separate visits ( I travel a lot with work) until we found something I Didn’t just Like ... but that I LOVED !!! In a time where fast fashion like your Forever 21 stores and H&M are popular but do lack the customer service experience... FREE PEOPLE and especially FREE PEOPLE LA CANTERA is a refreshing change❤️

I placed an order 12.26.20 and there’s no tracking info. I reached out to their online chat and learned the merchandise is not even in the warehouse. What? They charge my credit card knowing they can’t ship the merchandise? I’ll be calling my cc company and I’ll think twice before ordering online again. Bad business, Free People!

Came in two days ago and was never greeted in the 45 min we were there. They had three employees and only 3 customers and we were 2 of the customers. I planned to spend a lot, but decided due to the way we were treated I would not and would just buy online. Customer Service needs to change at this location.

A rude employee I went to shop at Free people at La Cantera today. I asked for help from one of the staff with sizing and she basically replied in a very condescending way. I like the brand but I won’t shop there again. Why do I need to spend my money at a place where they hire inexperienced employees?

Came in looking for a baby shower dress. The employees are very helpful; they asked me and my aunt if we needed any assistance a number of times throughout shopping.

Aloha employees not experienced stores 3 employees not experienced not friendly employees reneged store very women employees used little store use 1 employees

Visited this location 3 times and every visit was a wonderful experience. Very friendly staff. Even helped me with an online order. I highly recommend!

A great space and a good sampling of the catalog’s current offerings. Fantastic staff: personable and helpful.

Love the store associates here and I always find something I love. We need more free people stores in SA!

Free people's customer service online sucks I will never buy anything from free people online ever again

I love free people but honestly Dilliards or other stores have about the same inventory. Very small.

Love this place! Workers are super friendly and I always leave with something I love.

Very comfy clothes and great clothing selections.

Too expensive for an ordinary people like me.

Let's talk about style, plenty here.

Should work on greeting customers.

Great shop. Very helpful staff!

love this store and the staff!

Nice clothes, good prices

What a pretty location

Real nice