It started out as a great visit... I don't go often but today I was asked if I needed help. So I go to get in the only line with 4 customers ahead of me with social distancing so that placed me in an aisle that I could only view the customer ahead of me. As I became closer to where I could see all the lanes...there had been 2 additional lanes opened. Not happy to see that after I was waiting patiently in line so total check out time took 15 minutes. Not sure why I wasn't made aware other lanes had opened... Funny thing only female in line and all those MEN didn't even care... HAPPY HOLIDAYS to me... And there is NO southern hospitality in that STORE (mental note: I will definitely make it known to look out for number 1). :)

I have been low-key loving harbor freight. After watching youtube "DIY laminate flooring". Best project I did so far this year! But first plan of attack and budget. Get rid of carpet- you will understand when you see the dirt, bugs, humidity, that smell, stains, just breathing afterwards when its done, refreshing and easy cleaning! update: unbelievable no one has uploaded pictures of the store inside! I accidentally uploaded my diy projects and tools in a wrong area. Let's make harbor freight famous! Calling all local guides to take pictures of the store and all the great tools they have!! :)

This one in particular did not come up to my usual shopping experience... Mainly the cashier...was not helpful to find the standard 20 to 25% off on any one item over 50.00...1 was spending 130 for air compressor... Searching through my many many emails and texts harbor Freight sends daily it seems... She did not inquire if I wanted extra warranty... Made no attempt to be social able or helpful... Kind of thought she might be kin to Jeff Dunham's Walter... Felt like welcome to harbor Freight get your stuff and get the h... Out

Helpful while in store but I'm 70 yo lady who had to figure out how to pick up and place a heavy item in my car. Thanks to a stranger in the parking lot who helped me. The item was a good deal but when it was installed it did not work properly. When called to find out about returning I was given a curt reply with an improper web page to request assistance on returning the item. After doing my own nearly an hour of internet searching a phone number was located and matter was settled. Not a place I will return to buy.

My husband went to another location they didn't have the item he was looking for so the staff found another location and asked them to hold the item of course my husband called me to go pick up the item I did and they had the item up front waiting for me and on top of that I pulled up their website while standing in line and they had coupons on their website that you could use at that time such as 20% off one item so I save the hubby money which end up being my lunch money

I just would like to say that this is the best Harbor Freight store in town, hands down! They keep up with their inventory and make sure enough product was in store. Unlike other Harbor Freight stores, they say they have 10 on hand, when you get there, literally 5 minutes after hanging up with a rep, they have none??.. Shel, an employee at this Dunn ave store is awesome! She was the one that found the product. Kudos to the manager who hired her! Thank you!!

Supervisor in store talking very loud about America! A customer tried to explain to him that he represents the store! Supervisor still continues to be very loud about America! Supervisor really needs customer service skills! Very surprised that someone in a higher position yelling across store as customers in store! Very disrespectful to America and our customers!

For yrs always wanted to shop there but locations were always out of reach. The new location recently was put on my side of town. Love love love going there. Friendly (even other customers), they notice you trying to decide something and someone will come up and ask if they can help you.

It's Harbor Freight. Best place to get all the weird tools that you'll only use a couple times. The funny thing is that I buy cheap tools here expecting them to break after a little while and I end up having most of them for years. Can't complain. I'm glad that this place exists.

If you saw my 1 star review, it was before a brief conversation with an employee who lost a family member. I spoke with the manager who made things right and explained what had happened. My heart goes out to Shale (sp?) who lost her brother. I will visit and see how things go.

Called to see if the had a sewing awl in stock, put on hold to check and Scott said yes they do. We asked him to hold 2 of them and we would be in to pick up. Drove 58 mikes only to be told they didn't have any! Scott had gone home. Thanks for nothing Scott!

I love this place because I always have a wonderful experience with the staff they are so nice and professional and also knowledgeable and most of all the prices are great this is my favorite store I’m like a kid in a candy store when I’m there.

Well stocked. Clean. Have "sale" signs on items that are not for everyone. Did not realize this until I questioned the cashier. Her response was that price is only for... some group, did not understand who she identified. Not pleased with this.

My husband, son and I were there Friday buying a sheet rock lift and the nice cashier at the front rang us up, then he called in the back for them to bring one up front. He seemed kind of new so he asked his coworker walking by to confirm

I've been to the Beach Blvd location many times since I moved to Jax, and finally landed here today. Very spacious, clean, and the layout is great. Staff was friendly and helpful. Lots of stock, had to hold back from buying everything! :)

Big location with a lot of stuff I usually don't see at the location closer to my house. Super clean and well kept. Management is friendly, and very helpful. I will definitely keep this location as my number 1 go to for affordable tools.

People are nice I just don't agree with their warranty policy if you buy an extended warranty and use it and you still have a year or so left on it you have to purchase another one instead of transferring the warranty to the replacement

The employees are very helpful. If you ask someone if they have something they not only tell you but walk you to it. Great place to browse. I've fallen in love with the Icon series of tools. Top quality tools that are very affordable.

Credit card machines were down. If I hadn't had someone with me that had cash I couldn't have gotten my numerous items. Did not know this until I got to the register and cashier asked me if I was paying with cash

They closed the store over 10 minutes early on New Years Eve before the actual close time. Raggedy store. People were waiting outside confused while the door was locked. We could have got in and out.

I called them 4 different times on hold for 8 minutes each time. Then when I finally talked to someone he was very rude. I was trying to ask questions about a product, he said, okay, bye. Hung up

Don't care what people say about this place, The most tools you buy today are made in China. At least you get what you pay for at Harbor freight. I have no problem with buying their tools

I went in to check this place out and I spent over a hundred dollars. They have everything you need and the quality is pretty decent for the price. They have come a long way.

Clean and organized. The staff is always helpful and friendly. It's a dangerous place to just go looking around. You will leave with stuff you had no idea you wanted. LOL!

Great customer service, good selection of tools and great prices. The store was clean and well stocked, easy to find what we needed. We were in and out very quickly.

Harbor freight got good prices always willing to help you out and when you have a return there's no questions asked I like the store and will continue to shop there

This store never really has what we want in stock. And the employees aren't very helpful they stand around looking more lost than me and that's hard.

I recommend harbor freight to that anybody, the one in Highlands is new and is very clean the work is there are very courteous and helpful.

I had to return a defective item had no problem with an exchange. Thanks to Anthony supervisor there made it happen .Left a happy customer.

First time visiting this store, I was amazed with the variety and quality, the prices, this is definitely my favorite store now .

Very helpful customer service staff. Everyone was friendly the store was clean and I had a positive shopping experience.

Usually have what I'm looking there for but they don't sell chain saw chains for the electric pole saws that they sell.

Nicely stocked, compared the Mandarin store. I had to drive 25 miles to get what I wanted, but at least they had it!

Was supposed to hold a pump for me,drove 1 1/2 hours to pick it up...they sold it to someone else before i got there

Great service and always better deals than most other places will recommend going to this establishment to anyone.

Great selection and good value. It's all china, but so is everything else that poses as American (ie craftsman).

They had a lot of nice small to heavy equipment for just about every project from car maintenance to lawn care.

Quick in nd out..Employees r helpful.. Professional... Considerate.. Large selection gr8 prices.. Clean store..

Didn't have tool that I needed. 3/4 to 1 in. adptor. they sell 1in sockets why not 1 in. adptor.makes no sense.

Found what I needed pretty quickly in the store. Fast & Friendly checkout thanks to Sharon. …

Brand new store Friendly people they have really good sale going on. Got some new tools and a credit-card

Been there a few times and enjoyed every time. Great products, great prices, and a good returns policy.

Store was great however my truck tore up and now i have no vehicle .. Goodbye harbor freight …

Had to go here when my local store was out of something. Well stocked shelves, and friendly staff.

This is my Dad's favorite place. He's 94, and he wishes this place was around when he was younger.

Buyer beware, sales tags have fine print that completely misrepresented the draw of large print.

Excellent location versus going to Southside. In and out 5 mins hardly anybody in this location.

This one was on the north side off I- 95.U can find anything and and all most everything u need.

Ok tools at a great value. You get what you pay for. Some stuff is a better value than others.

Always has what I’m in need of or looking for. Tool’s, consumables, random wants and needs.

They have just about everything you need at bargain prices. Nice big store with wide aisles

Harbor Freights is awesome. Their store on Dunn Ave is large and have lots of tool I needed

Great story location friendly folks kinda hidden away bit well worth the trip well stocked

Always has the tools I need at a good price. Staff is professional, friendly, and helpful.

Great staff, great prices and great products. Can not go wrong at this location. Thank You

Very friendly, always asked if you need help let anyone know, will definitely come back.

Great store. Anthony dropped what he was doing and streamlined return situation. Thanks!

They were helpful once i asked for it and they closed earlier than the website states.

Love this place. There tools have really increased in quality, works for me for sure.

Very Nice set up and quick check out with reasonable prices. I'll shop here again.

friendly helpful staff, good prices, but didn't have half of the items we needed.

They don't seem to have as much as beach Blvd but usually decent customer service

Clean, spacious, tools & supplies. Awesome, helpful and courteous workers there.

Love this place for most tools, tool cabinets and almost everything else I need.

Very clean and organized. Employees are friendly and helpful. My favorite store.

Management and staff are extremely helpful and it's a great shopping experience.

Inventory shows available on the high ticket items, but they couldn't find any.

They had what I needed. 2"x 30" sander belts are hard to find in Jacksonville.

Staff and management are pleasant and go above and beyond. Extremely helpful!!

Clean and organized but no employee to help customers. I only saw the cashier.

Great prices great selection and great service. Why would u go anywhere else

Has just about anything you need and you can be in and out there on no time

Thankful to have a store on the north side, staff friendly and professional

Great store. Got a giant power strip and some great shelves for my garage.

Looking for the right tool for a job. Was sent home with the wrong tool.

Very reasonable pricing and helpful service in finding what I needed..!

Not my cup of tea but if you need tools this is the perfect place to go

Best thing about this place you can find what you need when you need it

Clean, bright, well-stocked. One of Harbor Freight's best locations.

They're very helpful and knowledgeable and easy to do business work

Good variety of items at decent prices! Some were out of stock.

My 1st visit, Great Customer service. Clean well stocked store.

Just can easily get lost down the aisles just looking at tools.

Very clean store. Always helpful employees there. Great prices

Favorite place to buy tools. So glad the put one on Dunns ave.

Everybody was nice, and PATIENT WITH ME AND THIS PHONE. …

It's as if Home Depot and Dollar Tree had a child. I love it.

Clean store. Courteous customer service. Pleasant experience.

This is my go store when I need tools at a good price …

Tabitha manjoure was a pleasant person She got what i needed

I go here more often than not great value for what you get

This is one of their better stores, the staff is fantastic

Awesome place. Cannot beat the prices and the warranties

Excellent workers always willing to go above and beyond

Well stocked,clean store. Staff very helpful and polite

Nice location, glad they opened one on the North Side.

Great prices. Clean store. Helpful and friendly staff!

Great customer service. Very neat and clean store

Great prices, and very helpful staff on the floor

Good prices, most items are ok for a job or two.