I can only speak for my experience! MaCayla is the best person at that location it was an honor to work with her and she handle my concern very well and in a timely manner. She was able to assist me assist the phones and walk ins and she did it with a smile: Definitely need her at that location!!! Keep her please. We are begging you

RUN!! They break their contracts. I made a reservation, guy called me at 5 pm before the day I was supposed to pick up the car, said 'we overbooked, tough luck'. I then Called customer's service, they said, sorry for the inconvenience but fix nothing. NEVER experienced this before, first and LAST. Hertz is the WORST

Pickup was easy. Return after hours was simple (just dropped key in box). I don't doubt other people's bad experiences but the people here were professional and friendly enough and I had no problems. Obviously people are usually only going to come back and write a review if they had a bad experience.

So I have a flight and it get slightly delayed, I come 2 hours after the reservation time even though I paid for 5 days and they rented my car out and now I have nothing. Disgusting money grabbing behavior. DO NOT buy here l, they don’t even call to ask or anything.

Don't book here if you actually a vehicle. When booking, we looked at previous reviews stating they were giving vehicles away and that it was difficult to get back your deposit, even if they cancelled on you. We booked a reservation online,

After visiting this location, it couldn’t be more clear why this company went bankrupt. I booked a reservation a week ago. Show up to pick up the car and am unapologetically informed they don’t have a car. No vehicles anywhere… for a rental

In a room full of various people at the Herz location all to pick up their reserved rentals, and Herz couldn’t provide a car to a single person because they overbooked so much and have no inventory. Don’t book here. Staff is overwhelmed and

We booked a vehicle with an email confirmation and confirmation number last night and headed to location for pickup. The staff was polite and knowledgeable. Unfortunately, they didn't have a vehicle for us. I recieved no notifications from

Hands down the worst rental experience I’ve ever had. Jeremiah and Makayla rude and completely unprofessional. They lied about Hertz policies. Locked my family and belongings in the vehicle while attempting to scam me out of $1,900 that my

Wife and I reserved a vehicle in July for our honeymoon in September. We took a $30 Uber from the airport to pick up our vehicle when we got there the person said the reservation was canceled. We asked by who because we did not cancel. She

DO NOT RENT FROM HERE. Made a reservation in advance online only to show up right at opening at 8am and be told they had no cars available. Rep told us they can’t guarantee a car for everyone that makes a reservation. What is the point of

Do not rent from any Hertz in the Austin area if you are against sexual harassment. I overheard a most disturbing conversation when I was in there recently. It was between Matt, who I discovered is the district manager, was talking to his

STAY AWAY!!! not only did they cancel my reservation on me while I was on the way to pick it up, but they charged my card $77 about a week later. I call the customer service, she takes me for a ride, puts me on hold twice then hangs up on

Worse place to ever rent a car from ,legitimately everything was all good until the insurance stopped paying then the company starts taking little amounts of money from your account just to keep it current but when you return the car it’s

Don’t rent here!!! If I could have given a zero I would have.We reserved A rental to weeks prior to us picking up, we have rented vehicles in the past from this location and today we go to pick up the vehicle and they would not release a

Horrible experience. I book for my company and reserved before hand, the CEO of our company went to get a car and none left. No notification or email or call before that this would happen. Why did they let me reserve if there are no cars?

Absolutely terrible company and experience. Rented a car and I’m supposed to be a gold member and there are more than 50 people here waiting for cars they don’t currently have. Hope I can upload the photo as well. Terrible company policy

Nope, not good. I even walked to the location day before renting to ensure everything will be all set for next day. Was assured it would. Nope, car I booked wasn't available. Only a Tesla that I had no interest in. They said I could wait

First off, Jeremiah and Mikayla were great. This rating is for them. They were the reason we didn’t cancel our rental. Hertz had the audacity to knock them for our review, which was upset with hertz; not the phenomenal staff. As I said,

I am a loyal Hertz business customer, but unfortunately I am going to have to start paying attention to where I use them based on this HLE experience. I rented at a normal airport location in Houston, but then I had to return the car in

Don't rent from Hertz without a backup plan. I'm a #1 customer, reserved online, took an Uber to pick the car up and they said "sorry we're sold out, can't give you a car, our system shows someone tried to contact you" (they didn't). I

Prepaid for a multi-day rental several days in advance. Traveled halfway across the US, show up for my rental, told they didn’t have any cars, and they weren’t going to give me a more expensive rental unless I paid the difference. It’s

It looks that I had the same experience many other customers had. Booked a car, went there today Saturday at 8:55am, they didn't opened until 9:15am, and Manager Associate Mikal Underwood said they didn't have a car for me, they were

DO NOT GO HERE. It should be 0 stars. I got a text the day before that my particular car was unavailable and gave me a number to call. I called the number and they gave me a different vehicle. I show up and there are 0 cars available

Reasonably pricey for not very much car. The car is actually quite dirty on the outside and inside. It’s funny cause at first we rented a Toyota Camry or similar. Then we went with the upsell for a few dollars extra for a Mazda 3 or

Beware of this location. They overbook routinely and will not have cars available when you show up despite having a reservation (even prepaid!) - especially on holidays or special events. The associate at the desk was completely

I picked up my reserved car on a Monday. Everything went smoothly, the people were nice and the car was ready. I just needed to buy a USB-lightning converter to make apple car play work, but I'll pack that on future trips!

Hertz came through when Enterprise couldn't. Two branches worked in tandem to get me in a vehicle. I appreciate the effort when I desperately needed a vehicle. I wish Hertz was my insurance company's first choice.

Jeramiah Williams was fantastic to work with. I showed up a few minutes after they closed and he went the extra mile to take care of me and make sure I got the car before end of the day which was so needed.

Customer service is outstanding but I rented online for compact car or midsize but the 2 locations I was sent to…, were out and in desperation I had to get a Tesla… and paid double. I need a break… thanks

My favorite Hertz HLE located in downtown Austin TX. Great staff who treat me very well and I continue to use this location as it's very convenient to my home. Recently rented a Tesla Model 3 there.

DON'T RENT FROM THIS LOCATION! It is not an exaggeration to give this place a 1 star. Booked, pre-paid, and confirmed a car days in advance. But upon arrival, there was no car in sight, nor

If you want to end up paying DOUBLE or Triple your cost, book here. They will cancel on you last minute and force you to book elsewhere after prices have gone up.

Rented an economy car, got a 2019 Toyota Corolla. The staff was helpful and the whole experience was great. Wish there was more locations with such a good service.

The staff is wonderful!! I am in and out in only minutes and their selection of EV’s is impressive. All the vehicles are clean and practically brand new.

Do not book here, they over book, don’t alert you, then make you go through corporate just to get money back. Literally just donated money to them.

Got a call telling me there won't be a car for me, only several hours before the pick-up, though I reserved two days ago.

Cancelled my reservation literally an hour before pickup, after I made it months ago! Stranded in Austin now!

Great customer service. They didn’t have anything left but cargo vans, but McKel took good care of us.

Extremely helpful and friendly staff. Easy to get to from IH 35. Fast pickup and easy returns.