I completed my order online. It was confusing to find Hertz at the Marriott hotel (3rd floor, by the way). The gentleman I spoke with was nice, but forgot to inform me when I return they'll be closed and to leave the car with the valet. The car I received had not been cleaned from the previous user and had less than 1/4 tank of gas.

I was very impressed with this location, notably the gentleman who checked me out. Incredibly capable and efficient, which is hard to come by these days. Dropping off the car was super easy, you just leave it with valet. Overall, I'd say this was one of the best car rental experiences I have ever had.

Highly recommend this location! Very professional, informative, and helpful. Was unsuccessful getting a rental for almost 2 days while on vacation, expressed my frustration to Kiara and she made sure to get me the rental I wanted as quickly as possible. Thank you so much Kiara for helping me out!!

Loved this tucked away Hertz rental car location in the beautiful Marriott on the third floor. We were greeted by Darrielle and Stephen. They made checking in and getting our rental seamless. A special thank you for exceeding my expectations and providing excellent customer service.

Thank you for making my experience easy and convenient. Kiara Crumby had a great attitude and was very helpful with the whole process. everything was quick and exactly what I asked for. I appreciate all of your help. I will definitely be back for leisure and business. …

Jim West!!!!! You truly are the greatest!! Like chit chatting with a very close friend of the family looking at how much to spend, how much to save and where all I need my car to go and hold. You let me test drive. I sat in several cars to

We rented a car there online and had to pay an extra 400 dollars when we got down there because of age and security deposit which we didn't mind but wasn't brought up in our online purchase for us to take into consideration. It's been over

Absolutely horrible, we pick up the cars at the Marriott down town, cars a disgusting inside and out, we had two 2021 blazers, the one my father in law was driving wouldn’t start so we called road side assistance and they told us to figure

Docking one star since it's only one tiny desk and it takes forever to get your rental. Their system and printer seemed very antiquated. Service was good and it's a great place to drop off your rental car if you walk from the Carnival port.

I recently had an amazing experience at Hertz rental, and I can't say enough good things about it! After a terrible experience at Enterprise, the guy who was working at Hertz this morning completely turned my day around. He was incredibly

I’ve rented from here twice and both times it has been a bad experience. Customer service sucks and they don’t care about providing good service because they know they’re a small/not busy location with limited inventory. The car you book

Horrible company and horrible rental service. If anything goes wrong, good luck getting help from Hertz. They design their call system to not route you to a human. Also, expect long waits at the Florida St. location. The poor counter guy

The best level of customer service I've ever experienced while renting a car. Ever. Hands down. Brian, you are a LIFE SAVER and I cannot thank you enough for going above and beyond to get us into that truck! Our business gained a $30,000

I contacted this location to inquire about vehicle availability, as directed and provided to me by my insurance company (State Farm) as I was in need of a truck. Antonio, the employee who answered the phone not only refused to provide me

Beware of renting from this location (and Hertz in general). Rented car 1/2/20. Desk Agent Isaiah brought car up to hotel exit and handed over keys to us in lobby. Immediately realized leaving hotel driveway gas tank had only 58 miles

After reading all those reviews here I was actually scared to book a car here. But I did anyway and I dindn't have any problems. Very friendy and quick pickup. You should know that the cars you rent from here are brought by Hertz. You

Beware of Hertz's fuel scams! I just finished a rental from this location. When I picked up the car, it had a bit over half a tank of fuel in it. Not full. Ok, that's fine with me, so long as they don't expect me to return it full. I

Do not rent from or even put in a reservation for Hertz! I placed a reservation for a car online and was told that there would be no charge to my card until I came to pick up the rental, but as soon as I hit confirm I was immediately

I had a great experience with Hertz. Great price and great car. Had it checked out at Nissan and they told me the car was great all I needed was filters and Hertz handled that for me. Erika was great and both managers I dealt with.

Eddy is the man at this Hertz. He helped me arange the pricing I got from Expedia. Very flexible and accomodating. Overall a great experience. Based on the reviews it appears it is hit or miss. Grateful I had Eddy to assist us.

They take bookings without actually having vehicles. Three people were waiting for vehicles and they had zero cars. It took waiting for twenty minutes and asking a ton of questions for them to actually admit that at the desk.

The Hertz staff were well-informed. The SUV was fabulous- a Chevy Blazer. Roomy and FAST. My one complaint…. Hertz held my hold fee for two weeks after car turned up. Had to jump through hoops to get it back. Not nice Hertz.

Waited 1.5 hours after having a reservation with a set pick up time. Allegedly car was being cleaned but when we got it it was not clean. Did not answer phone or acknowledge awful service. Do not book a car here.

Hertz is located inside Marrriott on the 3floor. The branch has some cars means if you book on short notice or change your booking you might have to wait a little. But no drama for sure. My advice call before

Eddie seriously saved us! We were scrambling last minute and also lost, and he helped me over the phone, offered alternative options in case we needed it, and was so patient and friendly!

Eddie and Antonio are awesome. Not only does Eddie make any issue just disappear, he makes sure you're properly taken care of and that they don't ruin your trip.

Find different car rental company. Terrible customer service . They have created a lot of inconvenience for me to get a vehicle while my car is getting repaired!

Gentleman named Mike was extremely rude and dismissive when I told him I had a reservation. He had said a very uncalled for comment to me.

They have great self vehicles, and their staff is always willing to help you with everything you need.

They booked us for a car for 12pm and they closed at 12pm. We didn't get the car. Clown show