I recently tried to trade some PS4 games here which I had purchased from the same store a few weeks earlier, when I also bought a brand new PS4 and a Windows tablet at the same time. I was refused the trade because I am not Australian, and only had a Canadian Drivers Licence to "prove my identity". Even as i tried to explain that the items were purchased at the store, along with other items valued over $2000, the little store owner seemed to enjoy trying to humiliate me in front of my two young sons. Because I am not Australian. Even though I am a highly skilled foreign national lured here by an Australian company to fill a gap in the market for which no Australian seemed available. Needless to say, I took my trade elsewhere. EB Games were quite happy to trade and accept my Canadian Drivers License as proof of ID. For a better price I might add! I will NEVER return to any of this franchise, who discriminate against people such as me. A prior customer, who happens to be from another (well known) country.

A very busy J.B. store located on the first floor of the Belrose Supa Centre. They have a large range of products and carry all the usual products. They have plenty of floor staff ready and happy to help. The large DVD and Blu-Ray section at the rear of the store is arranged in way that makes it a little tricky to find what you are looking for. Hard to explain but basically the titles are grouped alphabetically along half the length of the rack and then continue left again. Also the new releases are not easy to locate. DVD, Blu-Ray, 4K and 3D can be clumped together on shelves and disks are also located on floor table all over the store. Other JB stores seem to do it better. The prices and range of titles are good.

I was ready to buy a new TV and wanted to find out if JB Belrose had stock of the model that I wanted. Samsung 65" UHD Curved screen with the extra soundbar. I rang and asked for the TV department. I was placed on hold for ages. Then, you can hear the phone ringing again and going back to switchboard. The switchboard lady did not speak to me again and diverted the call back to the people who were just not answering the phone. This happened twice and I got fed up and hung up the phone. If people are busy, then have the courtesy of taking the clients number and phoning back. That is customer service. I rang Appliance Online, placed my order and my TV will be delivered to my house tomorrow.

I ordered an xbox one x through click and collect on their website and then after I made the order I was flagged for suspicion of fraud with absolutely no reason for what warranted the suspicion . I then get a follow up email stating I must provide additional proof of identity via email which would take days after they had already withdrawn the funds. So I go into the store that I was supposed to picking up my xbox from and they said the only thing they could do is cancel my order but the funds would not go back to my account for 4-7 days! I am appalled at this service. If the money does not come back this week I will be calling my bank to report fraud, ironically.

I purchased a Vornado heater online it arrived on time, but was obviously a repack and had been used or displayed. As per the support suggestion I rang my local store at Hornsby about this and what I should do. The staff member happily checked stock in all the stores near me to no avail but suggested I contact the Belrose store as they had a few of the next model up. Belrose no only upgraded me free of charge to the next model up... but did it all with a smile. Thank you JB Awesome service... plus all warm again now.

ordered a washing machine more than 2 weeks ago to be delivered on Sunday. the driver called me on Sunday and said he will deliver the item in 20 min, he didn't turn up and wasted my whole Sunday. I called the store on Monday and they said they will call me back but didn't(happened twice). went to the store on Monday and took the around 1 hour to make a refund for me.... from there went directly to Harvey Norman took 5-min to place the order and they did SAME DAY delivery + installation. will never go there again.

WHAT A BUNCH OF SLOVENLY CREEPS WORK HERE. SEEMS YOU"RE AIMING FOR ULTRA COOL,BUT JUST ENDING UP WITH A STORE FULL OF NON -COMMUNICATIVE 'PLEASE GO AWAY,WHILE I PRACTICE MY COOL ATTITUDE"' .DOPES. A COLLECTIVE 0 OF OUT OF TEN. SORRY,FORGOT THE MAN AT THE FRONT OF THE STORE DIRECTING CUSTOMERS WAS GREAT. WHY NOT TRY SOME "MISTERY SHOPPING" FROM A PROFESSIONAL,NON RELATED,BUSINESS ASSESSMENT ORGANISATION. THE ONE STAR WAS FOR YOUR GREETER...DOWN HILL FROM THERE

Excellent customer service. Had an issue with a product whilst being on the extended care plan, from which tried to sort out through the phone service to no avail (incredibly poor service and aim to revoke a claim where possible). Went instore with product, discussed, and it was quickly resolved under the care plan. Also shop here, no issues at all and staff continue to provide great service. Reason why I wont go anywhere else

Walked in, walked out. Young guy serving did know his laptops but was clearly disinterested in us and appeared impatient. Referred to my husband as 'dude' 10+ times and then called a competing salesman a "Liar - 100%." Went back to the competitor who offered us a better item at a way better price, as well as discounts on accessories. You're an adult serving adults, please talk like one. 100%. Dude.

Great value Hiscence and TCR?(sp) TVs. I did some research. Hiscence are made by a firm run by the Chinese government, who have questionable human rights policies. I bought a Sony on sale from Gerry Harvey for the same price, who interistingly enough does not seem to stock the Chinese brands. Just an observation, nothing more.

This mitch bloke who served me was pretty pog champ, he looked like a bit of a fortnite gamer and when asked he confirmed my theory. We talked extensively about sound systems and what monitor would have the best impact on my gaming. He showed me his set up and played some house music over a speaker, overall pretty poggers.

Yes I could buy things online, but instead I visited Belrose JB HiFi to buy a Samsung tablet and instead of searching for answers on my computer I had help from a wonderful and very knowledgeable woman who answered my questions and made the selection of the best device simple and easy. Great experience and happy customer.

Stuff cuts in JBHiFi is quite evident. Was there around 1pm weekday, and hardly any staff to assist with enquiries. There was one staff who took a longtime to help out another customer, and I was about to walk out because it just took too long!! A severe lack of staff looks bad for business

Great to browse to find lots of music and movies including Golden Old classics. Friendly helpful staff. Some great unique range of pop vinyls on display. Close to other shops.The aisles might be a little tight to fit in prams or wheelchairs for easy access within some sections noted.

Helpful staff who are genuinely interested in the products they sell. Easy access location, good range of products at discounted prices. Needed to research action adventure cameras and obtained very helpful reviews from assistant. Will go back again for other items in the future.

Helpful staff that work hard to earn your business but the lady at registers was trying her best to put us off, even though we bought a computer, she made a funny face and said some words under her breath, very off putting compared to the sales guys at computers.

Came in just before Christmas's and the safe were helpfull and efficient. Couldn't be happier. I knew what I needed and was in a rush. They had me out of there in 5 minutes flat. Most jb hi fis I been to have been good but this one stands out. 5 stars easy

Beyond silly, overhyped under-educated sales staff who have no basic understanding of the technology they are attempting to sell. Made purchase at reasonable price regardless... so two stars awarded just for the pricing of gamepads and accessories.

I phoned up to confim they had Dehumidifiers in the store, they confirmed and said there would be a dedicated sales assistant to show me the stock. When I got there, there were none in stock! I had chemo yesterday I explained that and I

JB Hi-Fi Belrose is a super centre extravaganza of bountiful excellence with all your electrical needs at amazing low prices. Simply sensational friendly prompt service, top quality goods and services for all your Hi-Fi needs.

electronic stores are known for condescending and inefficient service. However this store is the absolute opposite. That is why i always shop here for electronics rather than going into the city or other busier stores.

Out of stock again. Staff help when they are free but it's short and sweet interaction. Mask make customer service harder to make contact, so the retailer that works this out first will be the game changer...

Just bought a few items for my mobile - Chris helped me. What a delight it was to receive wonderful customer service including the lovely cashier - Highly Recommended - Thanks for such a great experience.

Never enough staff looking to help, very limited stock, don't even carry angled tv connectors. Lots of tv's and a bracket if you want to hang your tv on the wall but no 90° connectors for aerial or HDMI.

This is a homewares centre. No supermarkets. Furniture, rugs, Spotlight Fabrics, JB Hifi , Barbeques Galore etc a couple of cafes, little kids playground on top level. Burnings next door.

I was personally served by Liv who was very knowledgeable and friendly and found the perfect TV, Laptop and Phone for me! will always come to this store for my technological needs!!!! :)

Very helpful staff here, on returning a wi fi router that had gone faulty before the 12 month guarantee period, they replaced my faulty piece of apparatus with no fuss, thank you boys.

Nothing like a good visit to JB to check out the new tech. Staff are helpful and the variety of tech is unmatched....always leave wishing I could take most of the store home with me.

The young gentleman who helped us was wonderful and remembered us when we returned to pick u our item. He’s very good at up selling as well, a definite keeper. Thanks again Callum!

having been here many times, service has improved remarkably. First few visits, staff were showing extremely poor hospitality - now I've had a much better experience recently

Staff engagement poor today. Perhaps my enquiries were not exciting but the young man that served me was otherwise focussed. The staff at Warringah Mall far more attentive.

Some new staff do not have enough experience. Its better to say: "I don't know or I'm not sure", rather than say: we do not have that product. Be aware of that answers.

Nice change after 3 negative experiences. Had the best young helpful guy find me products. Thank you! I think his name was Dylan. The other was a helpful young lady .

Appreciated the very knowledgeable staff member who patiently helped me with my decision making. Based on this would definitely go back for any future tech needs!

Store was good and staff friendly but the process for picking something up which was purchased in store in person is long-winded, unnecessary and inconvenient.

Friendly staff, great service. Bargains always to be had. They don't carry all items compared to their other branches but a simple phone call can fix that.

Standard layout and clean throughout with helpful staff , would prefer wider aisles for a stroller but it's hard to fit all that cool stuff in a store

Great store and fantastic service. Store manager Andrew he will go above and beyond to help you out thanks Callum, Mitch and the team at JB Belrose.

It is not the biggest JBHiFi but it is local and always has some great bargains or tech to look at. The staff are always friendly and helpful.

Best service, great prices and because it's not as busy as others you don't wait to long for asistance. The products ar e always available.

Don't try and collect an order for your teenager, you'll be required to complete a paternity test. Better pack a DNA kit when visiting JB

Young sales person not much experience. Lost a sale for a Galaxy watch, rang up another store got it cheaper and delivered in 3 days.

Best staff ever ! Everyone working on 09/03/23 around 1:40-2pm should be highly commended for their amazing service! Thank you!!

Waited 15 minutes for a sales person, hardly any customers in the shop. Didn't have the apple watch product I wanted in stock.

Wow the rude guy in computer section at Belrose on Saturday afternoon Thank god Harvey Norman was next door go straight there.

The staff are very knowledgeable and helpful. Buying technology can be daunting,these young people make the transaction easy.

All staff are very knowledgeable and more than willing to help you chose the best product for you home entertainment system

Purchasing a new laptop and was looked after well. Sales guy assisted with discount making it a very positive experience.

Friendly staff and very helpful when I needed to replace some headphones. All sorted in 10mins with renewed warranty!!

Always friendly and helpful. Even though they are a smaller jbhifi I feel most of the time they have the stock I need.

Very friendly staff. This is a large store with a good collection of items. I found few good offers for OLED TVs.

Good customer service. Never too busy. My go to jb hi fi when I don't want to have to deal with too many people

it's a jbhifi, looks like the rest, this one isent to big though but it does have a better focus on appliances

Not the biggest store, but the staff are friendly enough and not too busy during the week even at lunch time.

Super friendly assistants helping solve my problem quickly and efficiently this morning… Thanks guys …

Not so like the usual bigger JB Hi-Fi shops offering wide range of tech products... hard to scoop bargains.

Easy to find what you need. Ordered Click and Collect, was able to pick up in 2hours. Staff were helpful.

Good range of product, although would be great if staff were proactive in approaching potential customers

Fabulous service from Jack and the team at Belrose. Very knowledgeable with excellent sales technique!

Staff were friendly and knowledgeable onthe product I was after, thanks for a great experience

Great service. For once in JBHifi was nice balance of service. Not pushy, just super helpful.

Great staff, just not enough of them,.. stood around for 20 minutes waiting to be served..

Great store with even better staff. Got a great deal and way better than Harvey Norman.

Very helpful staff. I had a faulty item to return and they sorted it out without issue.

Such good value and also service is the best I've experienced when it come to advise.

5 stars for customer service. Manager sorted an issue i had when he didn't have to.

Easy parking on a weekday. They have a large amount of stock for a mid sized store.

Great selection of goods and helpful staff, located in Supacentre easy parking.

Kinds of issued needs to be done or managed by the multiple types being shops.

Christmas eve, super busy, but knew what I wanted, great service - in and out.

Clean shop, friendly staff, lots of stock... Waiting for black friday deals.

A good range and helpful staff as we have grown to expect from this retailer

Got what I wanted and nice surprise when I went to pay had a 40 % discount.

I'd have henry from the storeroom in my forward pack any day of the week.

Always my favourite go to shop for electronics and everything in between.

Great place to pick up good deals for furniture and also has Bunnings.

Great variety and not busy generally so easy to catch reps for help.

Very helpful and nice its in a center with other shops easy to find

Very helpful staff and Andy the store manager likes to listen:-)~

Great Shop but lack of staff. the staff that did help were great

Staff young men very helpful at JB HI -FI Super Centre Belrose

Great products at a good price..knowledgeable staff.

Helpful staff, friendly service. Good covid safety.

All sorts of things to browse through and purchase.

Super helpful with a warranty claim. Thank you!

An iconic Sydney venue. Did not dissapoint.

No sales help in 30 minutes of waiting

Friendly staff, good product selection

Another JB hi-fi in another location.

Max was very helpful, thankyou.